3CX Phone System and XCALLY cater to the Contact Center Software space with distinct offerings. 3CX Phone System is excellent for enterprises aiming to streamline sales and internal operations through robust call management and collaborative tools. XCALLY shines in channel and touchpoint management, fitting businesses focused on optimizing customer interactions across multiple platforms. Both offer substantial support options, aligning with complexity demands of users from large to small enterprises. Industry-specific features address diverse operational needs, making product selection pivotal based on specific use cases.
3CX Phone System: 3CX phone system offers VoIP services compatible with Windows and Linux. It includes inbuilt video conferencing, live chat, and can be hosted or on-premise, all for free.
XCALLY: XCALLY Omnichannel Multichannel Contact Center Software offers a comprehensive solution with features like Dialer, IVR, and Analytics. Realtime support is also provided.
Top use cases: 3CX Phone System vs XCALLY
Use cases tied to 3CX Phone System and XCALLY from verified data sources. Click any use case for supporting evidences.
| 3CX Phone System | XCALLY |
|---|---|
Top Capabilities: 3CX Phone System vs XCALLY
Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.
Deployed Industries: 3CX Phone System vs XCALLY
Lengths: relative industry prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.
Deployed Market Segments: 3CX Phone System vs XCALLY
Share of peer evidence by company size for 3CX Phone System and XCALLY. Each product segments add up to 100%. Click any segment for supporting evidence.
| 3CX Phone System | XCALLY | |
|---|---|---|
| Key Capabilities Supported | 3CX Phone System enhances sales call management, call recording, and conference calling. It's ideal for operations that thrive on structured communication and sales engagement. → | XCALLY supports touchpoint and channel management, crucial for businesses that manage diverse communication channels and seek a unified customer interaction experience. → |
| Business Goals | 3CX Phone System focuses on improving internal communications and customer acquisition, aligning with companies aiming to boost sales and customer interactions. → | XCALLY emphasizes improving efficiency, aligning with organizations looking to streamline operations and reduce interaction delays. → |
| Core Features | With features like ease of migration and data export, 3CX Phone System caters to enterprises needing seamless transition and rich data insights. → | XCALLY’s standout features include custom reports and integration, catering to businesses that need tailored insights and seamless software compatibility. → |
| Vendor Support | 3CX Phone System provides 24/7 support and phone assistance, suiting enterprises requiring constant service availability. → | XCALLY delivers extensive 24/7 support, crucial for businesses needing round-the-clock assistance. → |
| Segments and Industries | Primarily used by enterprises in IT and Financial Services, 3CX Phone System fits well with large firms in need of scalable communication solutions. → | XCALLY is favored by telecommunications and IT industries, offering adaptability for tech-driven and communication-heavy sectors. → |
| Operational Alignment | 3CX Phone System integrates into enterprise workflows with its focus on managing extensive communication needs. → | XCALLY fits businesses optimizing multi-channel interactions, supporting complex workflows with its diverse touchpoint emphasis. → |
Applying your context and needs changes the comparison
3CX Phone System and XCALLY: Best activities based on customer satisfaction
3CX Phone System in Action: Unique Activities
How does 3CX Phone System facilitate Conference Call Management?
"...VoIP phone solution and the included web-interface for managing conference calls, voicemail etc...." Peer review by User
What Are the key features of 3CX Phone System for Collaboration?
"...Easy to use and manage - Packaged with Video Conferencing - Purchase by number of concurrent phone calls,..." Peer review by Kurt A., Construction
What solutions does 3CX Phone System provide for Sales Document Management?
"...WebRTC-based WebMeeting allow participants to join a web meeting with or without video, without having to download special software (Chrome and Mozilla currently supported); also includes document sharing, screen sharing, Chat, etc - the required Windows platform can be as small as an inexpensive hardware appliance running Windows 7/8/10 Pro (newest Atom or i3 CPU permits up to 16 simultaneous calls), or almost any flavor of Windows Server running on appropriate hardware, or installed as a virtual machine (both Hyper-V and VMware are supported); multi-tenant version is available for hosting providers - although a very small office would do very well with the Free version, 3CX is scalable to multiple sites and thousands of users, easily partitioned by departments/groups with fine-grained security restrictions to provide access only to desired users and features - pricing is based on number of simultaneous calls, not extensions (i.e. unlimited users with no additional licensing)...." Peer review by David H., Information Technology and Services
XCALLY in Action: Unique Activities
How does XCALLY facilitate Touchpoint Management?
"...Xcally gives us an exceptional holistic system that allow contact centre to explore in the area of handling other channels...." Peer review by John A., IP Telephone Engineer, Telecommunications
How does XCALLY facilitate Helpdesk Management?
"...We are using xCALLY call center for more than 6 months and frankly we didn't receive any complaint from our agents, the stability, features and using of xCALLY call center is amazing and we are satisfied with it, in addition we became a silver partner of xCALLY for Kuwait and KSA countries and we are selling a lot of agents to our customers, the feedback from our customers till now is positive enough to continue selling this product...." Peer review by Ali H., Head of presales, Telecommunications
How can XCALLY enhance your Engagement Management process?
"...Engage your customers with the Motion unique technology: multichannel, realtime, powerful and effective...." Peer review from Xenialab
What benefits does XCALLY offer for Contact List Management?
"...More sell for my Contact Center customers, more greater attention span, omnichannel attention...." Peer review by Oscar A., CeO, Telecommunications
Integrations
Ecosystem partners each product commonly connects with.
3CX Phone System
News
Latest 3CX Phone System news
3CX ENT+ wird eingestellt und zu Grok verlagert
3CX is discontinuing its ENT+ subscription, transitioning to the AI Edition with Grok for transcription services. This move aims to enhance AI capabilities and offer more cost-effective solutions compared to Google and OpenAI. Existing ENT+ users can continue using the service, while new users will adopt the AI Edition. Refunds are available for recent ENT+ purchases.
Latest XCALLY news
Integration between Salesforce and XCALLY: how it improves the customer experience
XCALLY has integrated with Salesforce to enhance customer experience management. This integration allows companies to manage interactions across multiple channels from a single dashboard, automate workflows, and provide personalized service. By combining Salesforce's CRM capabilities with XCALLY's omnichannel platform, businesses can improve operational efficiency, reduce errors, and deliver consistent, data-driven customer experiences.
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