Cisco Jabber Overview

Cisco Jabber offers instant messaging, voice/video calls, voice messaging, desktop sharing, conferencing, and presence. It enables effective collaboration anywhere on any device by identifying availability.

Use Cases

Customers recommend Collaboration, Communication Management, Conference Call Management, as the business use cases that they have been most satisfied with while using Cisco Jabber.

Other use cases:

  • Helpdesk Management
  • Contact List Management
  • Content Sharing
  • Meeting Management
  • Document Sharing
  • Engagement Management
  • Training & Onboarding
See all use cases See less use cases

Business Priorities

Improve Internal Communications and Acquire Customers are the most popular business priorities that customers and associates have achieved using Cisco Jabber.

Other priorities:

  • Enhance Customer Relationships
  • Improve Efficiency
  • Improve Digital And Social Presence
  • Improve Stakeholder Relations
  • Improve ROI
  • Establish Thought Leadership
  • Improve Visibility
  • Scale Best Practices
  • Increase Sales & Revenue
See all business priorities See less business priorities

Cisco Jabber Use-Cases and Business Priorities: Customer Satisfaction Data

Cisco Jabber works with different mediums / channels such as Phone Calls. Video. Offline etc.

Cisco Jabber's features include Personalization, Alerts: Popups & Notifications, Capture Screen, etc. and Cisco Jabber support capabilities include Chat Support, Email Support, Phone Support, etc. also Cisco Jabber analytics capabilities include Analytics, and Custom Reports.

Reviews

"I don't know how we collaborated before we got Cisco Webex. It's so natural to me now, and a much more inspiring way to work." - Ida Furnes Breivik

Peer review evidence (same sources as the product rating summary)

"...The best part is that you can start a video conferencing and instant meeting from your computer...." Peer review by User in Nanotechnology
"...It is extremely easy to locate another person and send them a message...." Peer review by Kelly W., Project Manager / Urban Planner
"...Cisco Jabber makes catching up on voicemail, placing calls directly from my laptop, and holding conference calls very easy...." Peer review by User

Cisco Jabber, Claromentis, Simpplr, Mural, Chanty, etc., all belong to a category of solutions that help Team Collaboration. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Cisco Jabber

Top Industries

  • Information Technology and Services
  • Computer Software
  • Hospital & Health Care

Popular in

  • Enterprise
  • Large Enterprise
  • Mid Market

Cisco Jabber is popular in Information Technology And Services, Computer Software, and Hospital & Health Care and is widely used by Enterprise, Large Enterprise, and Mid Market.

Cisco Jabber Customer wins, Customer success stories, Case studies

How efficiently Does Cisco Jabber manage your Collaboration?

How efficiently Does Cisco Jabber manage your Communication Management?

What Are the key features of Cisco Jabber for Conference Call Management?

How can Cisco Jabber enhance your Helpdesk Management process?

How can Cisco Jabber optimize your Contact List Management Workflow?

11 buyers and buying teams have used Cuspera to assess how well Cisco Jabber solved their Team Collaboration needs. Cuspera uses 9281 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Team Collaboration needs.

CUSTOMERS TESTIMONIALS
Cisco Jabber testimonial

Ida Furnes Breivik

Client Services Manager

IBM Norway
I don't know how we collaborated before we got Cisco Webex. It's so natural to me now, and a much more inspiring way to work. Testimonial By Ida Furnes Breivik
Cisco Jabber testimonial

Scott Sylliaasen

Director of IT Operations

Midco
Team members are joining meetings and rooms quicker. And, productivity is up with meeting time reduced to 30 minutes because the technology works. Testimonial By Scott Sylliaasen
Cisco Jabber testimonial

Joe West

PhD, Professor

UNC Pembroke
Cisco Webex has allowed me to integrate my face-to-face students and my online students into a single environment that is virtually seamless. I'm teaching to my online students just like I teach to my face-to-face students. Testimonial By Joe West
CUSTOMERS TESTIMONIALS
Cisco Jabber testimonial

Ida Furnes Breivik

Client Services Manager

IBM Norway
I don't know how we collaborated before we got Cisco Webex. It's so natural to me now, and a much more inspiring way to work. Testimonial By Ida Furnes Breivik
Cisco Jabber testimonial

Scott Sylliaasen

Director of IT Operations

Midco
Team members are joining meetings and rooms quicker. And, productivity is up with meeting time reduced to 30 minutes because the technology works. Testimonial By Scott Sylliaasen
Cisco Jabber testimonial

Joe West

PhD, Professor

UNC Pembroke
Cisco Webex has allowed me to integrate my face-to-face students and my online students into a single environment that is virtually seamless. I'm teaching to my online students just like I teach to my face-to-face students. Testimonial By Joe West
 

Georgetown University Selects Cisco for Campus Network Refresh - Cisco Newsroom

Cisco and Georgetown University have formed a multi-year partnership to modernize the university's network with one of the largest Wi-Fi 7 deployments in higher education. This initiative will enhanc...e connectivity across campus, supporting digital learning and research with faster speeds and lower latency. The collaboration also includes Cisco's enterprise switching and wireless solutions, focusing on automation, analytics, and security to streamline operations and protect digital assets.

Read on →
 

Puntonet - Telecommunications - Telecommunications

Cisco Services helped Puntonet modernize its network across Ecuador. The upgrade enabled country-wide expansion with high-speed fiber and improved security. Cisco's analytics and automation reduced n...etwork problem logs from 200,000 to 90,000. The new infrastructure supports faster response to customer needs and better service reliability. Puntonet now connects more rural students to online education and partners with the government for digital growth.

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Expo City Dubai - Entertainment - Entertainment

Cisco helped Expo City Dubai host COP28 by reusing over 90% of its existing network. The robust network connected 70,000 delegates across 120 buildings for two weeks. Network reprovision cost was jus...t 1/5 of a typical greenfield setup. No IT incidents or emergencies occurred during the event. Expo City Dubai set a new standard for sustainable, eco-conscious event hosting.

Read on →
 

BT - Telecommunications - Telecommunications

BT used Cisco solutions to consolidate 300 worksites into 30 hubs. They automated network management and created flexible workspaces. The new system cut energy costs and allowed proactive management ...of access points. BT achieved over 70% less electricity use while delivering 10 times the performance. Hybrid working became easier with dynamic technology and services.

Read on →
 

ANZ Bank - Financial Services - Financial Services

ANZ Bank used Cisco solutions to improve network and Wi-Fi availability across its branches. The project finished four months ahead of schedule, rolling out the new network in just eight months. Cisc...o automation reduced branch switch-over time from eight hours to one hour. Staff productivity and customer experience improved with faster, safer, and more secure connectivity. Enhanced employee engagement and efficiency were key outcomes.

Read on →
 

Aerolíneas Argentinas - Transportation/Trucking/Railroad - Transportation/Trucking/Railroad

Cisco Success Tracks helped Aerolíneas Argentinas simplify network management across 90 sites. The airline improved operational efficiency with better visibility and faster problem resolution. Cisco ...CX Cloud unified network data, making it easier to manage contracts and licenses. On-demand training through the portal accelerated technology adoption for the IT team. Aerolíneas Argentinas now resolves network issues faster, supporting safe and reliable airline operations.

Read on →

Frequently Asked Questions(FAQ)

for Cisco Jabber

What is Cisco Jabber?

Cisco Jabber is an Internal Communications Software. Cisco Jabber is a unified communications tool that provides businesses with instant messaging, voice and video calls, voice messaging, and web conferencing.

Cisco Jabber features include: file-sharing, call forwarding, desktop sharing, persistent chat, active in-call controls, smartwatch compatibility, and more. With Cisco Jabber persistent chat, users can create multiple team spaces with advanced file sharing and search features. Members can be added from in-company contact databases or external sources and allocated individual permission levels to ensure data protection and security. With end-to-end encryption, chat history is securely retained for reference, including shared files and participant activity.

Cisco Jabber enables calendar integration with Google Calendar, Microsoft Outlook, and IBM Lotus notes so meetings can be arranged and started directly from calendar invites. Additionally, the platform can be integrated with desk phones, headsets, Apple and Android smartwatches, video conferencing equipment, and far-end cameras.

What is Cisco Jabber used for?

Cisco Jabber is a Team Collaboration Software mainly used by its customers to Improve Internal Communications and Acquire Customers by Collaboration, Communication Management and Conference Call Management .

What are the top features of Cisco Jabber?

Personalization, Alerts: popups & Notifications and Capture screen are some of the top features of Cisco Jabber.

Who uses Cisco Jabber?

Cisco Jabber is used by Information Technology And Services, Computer Software and Hospital & Health Care among other industries.

What are Cisco Jabber alternatives?

Claromentis, Simpplr, Mural and Chanty are popular alternatives for Cisco Jabber.

Where is Cisco Jabber located?

Cisco Jabber is headquartered at Corporate Headquarters, 170 West Tasman Dr., San Jose, CA 95134, USA.
lightning

Peers used Cisco Jabber for collaboration and communication management

Cisco Jabber Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.53/5 ★

Read Reviews (2)
Analytics

3.44/5 ★

Read Reviews (20)
Custom Reports

3.15/5 ★

Read Reviews (240)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.53/5 ★

Read Reviews (2)
Analytics

3.44/5 ★

Read Reviews (20)
Custom Reports

3.15/5 ★

Read Reviews (240)

Software Failure Risk Guidance

?

for Cisco Jabber

Overall Risk Meter

Low Medium High

Top Failure Risks for Cisco Jabber

Cisco Systems, Inc. News

Product

Cisco Products Multiple Vulnerabilities

Multiple vulnerabilities have been identified in Cisco products, including Cisco AsyncOS Software, Cisco Unity Connection, and Cisco Webex services. These vulnerabilities could allow remote attackers to bypass security restrictions, disclose sensitive information, and execute cross-site scripting attacks. Cisco has issued advisories and fixes for these issues.

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Partnership

Churchill Downs Taps Cisco to Drive Connectivity for Kentucky Derby

Cisco has entered a multi-year partnership with Churchill Downs Incorporated to enhance networking capabilities at Churchill Downs Racetrack. As the official networking partner for the Kentucky Derby, Cisco will deploy its AI-ready secure networking platform to improve connectivity across CDI's properties. This upgrade aims to deliver high-speed, reliable connectivity for events, enhancing guest experiences and operational efficiency.

Read more →
Partnership

Cisco Powers Churchill Downs Network Upgrade

Cisco will upgrade Churchill Downs' network infrastructure, becoming its Official Enterprise Networking Partner. The project includes deploying over 7,000 switches and Cisco Catalyst Center for centralized management, enhancing digital experiences for Kentucky Derby visitors. This partnership highlights Cisco's strategic focus on high-performance networking solutions in the sports and entertainment sector.

Read more →
Partnership

Cisco goes to the races with new Churchill Downs multi-year partnership

Cisco has secured a multiyear partnership with Churchill Downs to upgrade the network infrastructure at its racing venues and casinos. The agreement designates Cisco as the Official Enterprise Networking Partner for the Kentucky Derby. The project will involve a network refresh of over 7,000 switches and the implementation of Cisco Catalyst Center for centralized management. This initiative aims to enhance connectivity for fans and streamline operations at Churchill Downs' facilities.

Read more →

Cisco Systems, Inc. Profile

Company Name

Cisco Systems, Inc.

Company Website

https://www.cisco.com/site/us/en/index.html

Year Founded

1984

HQ Location

Corporate Headquarters, 170 West Tasman Dr., San Jose, CA 95134, USA

Employees

10001+

Social

Facebook Linkedin Twitter

Financials

IPO