Cisco Jabber Overview

Cisco Jabber offers instant messaging, voice/video calls, voice messaging, desktop sharing, conferencing, and presence. It enables effective collaboration anywhere on any device by identifying availability.

Use Cases

Customers recommend Collaboration, Communication Management, Conference Call Management, as the business use cases that they have been most satisfied with while using Cisco Jabber.

Other use cases:

  • Helpdesk Management
  • Contact List Management
  • Content Sharing
  • Meeting Management
  • Document Sharing
  • Engagement Management
  • Training & Onboarding
See all use cases See less use cases

Business Priorities

Improve Internal Communications and Acquire Customers are the most popular business priorities that customers and associates have achieved using Cisco Jabber.

Other priorities:

  • Enhance Customer Relationships
  • Improve Efficiency
  • Improve Digital And Social Presence
  • Improve Stakeholder Relations
  • Improve ROI
  • Establish Thought Leadership
  • Improve Visibility
  • Scale Best Practices
  • Increase Sales & Revenue
See all business priorities See less business priorities

Cisco Jabber Use-Cases and Business Priorities: Customer Satisfaction Data

Cisco Jabber works with different mediums / channels such as Phone Calls. Video. Offline etc.

Cisco Jabber's features include Personalization, Alerts: Popups & Notifications, Capture Screen, etc. and Cisco Jabber support capabilities include Chat Support, Email Support, Phone Support, etc. also Cisco Jabber analytics capabilities include Analytics, and Custom Reports.

Reviews

"Cisco Webex has allowed me to integrate my face-to-face students and my online students into a single environment that is virtually seamless. I'm teaching to my online students just like I teach to my face-to-face students." - Joe West

Cisco Jabber, Claromentis, Simpplr, Mural, Chanty, etc., all belong to a category of solutions that help Team Collaboration. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Cisco Jabber

Top Industries

  • Information Technology and Services
  • Computer Software
  • Hospital & Health Care

Popular in

  • Enterprise
  • Large Enterprise
  • Mid Market

Cisco Jabber is popular in Information Technology And Services, Computer Software, and Hospital & Health Care and is widely used by Enterprise, Large Enterprise, and Mid Market.

Cisco Jabber Customer wins, Customer success stories, Case studies

Why is Cisco Jabber the best choice for Collaboration?

How can Cisco Jabber optimize your Communication Management Workflow?

What Are the key features of Cisco Jabber for Conference Call Management?

What Are the key features of Cisco Jabber for Helpdesk Management?

What makes Cisco Jabber ideal for Contact List Management?

11 buyers and buying teams have used Cuspera to assess how well Cisco Jabber solved their Team Collaboration needs. Cuspera uses 9281 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Team Collaboration needs.

CUSTOMERS TESTIMONIALS
Cisco Jabber testimonial

Joe West

PhD, Professor

UNC Pembroke

Cisco Webex has allowed me to integrate my face-to-face students and my online students into a single environment that is virtually seamless. I'm teaching to my online students just like I teach to my face-to-face students. Testimonial By Joe West
Cisco Jabber testimonial

Kevin Rice

Enterprise Architect, Voice and Video Engineering

A.T. Kearney

We believe Cisco is the best-positioned vendor to integrate a collaborative experience for all of our users on a consistent basis around the globe. Testimonial By Kevin Rice
Cisco Jabber testimonial

Scott Sylliaasen

Director of IT Operations

Midco

Team members are joining meetings and rooms quicker. And, productivity is up with meeting time reduced to 30 minutes because the technology works. Testimonial By Scott Sylliaasen
CUSTOMERS TESTIMONIALS
Cisco Jabber testimonial

Joe West

PhD, Professor

UNC Pembroke

Cisco Webex has allowed me to integrate my face-to-face students and my online students into a single environment that is virtually seamless. I'm teaching to my online students just like I teach to my face-to-face students. Testimonial By Joe West
Cisco Jabber testimonial

Kevin Rice

Enterprise Architect, Voice and Video Engineering

A.T. Kearney

We believe Cisco is the best-positioned vendor to integrate a collaborative experience for all of our users on a consistent basis around the globe. Testimonial By Kevin Rice
Cisco Jabber testimonial

Scott Sylliaasen

Director of IT Operations

Midco

Team members are joining meetings and rooms quicker. And, productivity is up with meeting time reduced to 30 minutes because the technology works. Testimonial By Scott Sylliaasen

Frequently Asked Questions(FAQ)

for Cisco Jabber

What is Cisco Jabber?

Cisco Jabber is an Internal Communications Software. Cisco Jabber is a unified communications tool that provides businesses with instant messaging, voice and video calls, voice messaging, and web conferencing.

Cisco Jabber features include: file-sharing, call forwarding, desktop sharing, persistent chat, active in-call controls, smartwatch compatibility, and more. With Cisco Jabber persistent chat, users can create multiple team spaces with advanced file sharing and search features. Members can be added from in-company contact databases or external sources and allocated individual permission levels to ensure data protection and security. With end-to-end encryption, chat history is securely retained for reference, including shared files and participant activity.

Cisco Jabber enables calendar integration with Google Calendar, Microsoft Outlook, and IBM Lotus notes so meetings can be arranged and started directly from calendar invites. Additionally, the platform can be integrated with desk phones, headsets, Apple and Android smartwatches, video conferencing equipment, and far-end cameras.

What is Cisco Jabber used for?

Cisco Jabber is a Team Collaboration Software mainly used by its customers to Improve Internal Communications and Acquire Customers by Collaboration, Communication Management and Conference Call Management .

What are the top features of Cisco Jabber?

Personalization, Alerts: popups & Notifications and Capture screen are some of the top features of Cisco Jabber.

Who uses Cisco Jabber?

Cisco Jabber is used by Information Technology And Services, Computer Software and Hospital & Health Care among other industries.

What are Cisco Jabber alternatives?

Claromentis, Simpplr, Mural and Chanty are popular alternatives for Cisco Jabber.

Where is Cisco Jabber located?

Cisco Jabber is headquartered at Corporate Headquarters, 170 West Tasman Dr., San Jose, CA 95134, USA.
lightning

Peers used Cisco Jabber for collaboration and communication management

Cisco Jabber Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.53/5 ★

Read Reviews (2)
Analytics

3.44/5 ★

Read Reviews (20)
Custom Reports

3.15/5 ★

Read Reviews (240)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.53/5 ★

Read Reviews (2)
Analytics

3.44/5 ★

Read Reviews (20)
Custom Reports

3.15/5 ★

Read Reviews (240)

Cisco Jabber Integrations

Cisco Jabber integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

3.74/5 ★

Read Reviews (231)
Data Import

3.17/5 ★

Read Reviews (473)

Few API Integrations for Cisco Jabber

Software Failure Risk Guidance

?

for Cisco Jabber

Overall Risk Meter

Low Medium High

Top Failure Risks for Cisco Jabber

Cisco Systems, Inc. News

Product

Personal AI Agents like OpenClaw Are a Security Nightmare - Cisco Blogs

Cisco's AI Threat and Security Research team has developed an open-source Skill Scanner tool to identify security vulnerabilities in AI agents like OpenClaw. The tool revealed critical issues, such as data exfiltration and prompt injection, in OpenClaw's skills. Cisco emphasizes the risks of AI agents in enterprises and encourages responsible use with proper security measures.

Partnership

Cisco Launches New Cisco 360 Partner Program, Built with Partners for the AI Era - Cisco Newsroom

Cisco has launched the Cisco 360 Partner Program, developed in collaboration with partners to enhance AI-driven customer outcomes. The program introduces new partner designations, tools, and incentives, including the Cisco Partner Incentive, to streamline earnings and align with Cisco's roadmap. It aims to empower partners with AI-ready solutions and improve customer engagement across Cisco's portfolios.

Product

Introducing Cisco's Integrated AI Security and Safety Framework

Cisco has introduced its Integrated AI Security and Safety Framework, a comprehensive approach to managing AI risks. This framework addresses AI security and safety by integrating threats and harms, considering the AI lifecycle, and accounting for multi-agent and multimodal risks. It provides a unified taxonomy for AI threats, offering clarity for organizations to build robust AI systems. The framework is part of Cisco AI Defense, enhancing AI security across industries.

Executive

Microsoft Veteran Steve Clayton Joins Cisco as Chief Communications Officer

Steve Clayton, a veteran from Microsoft, joins Cisco as Chief Communications Officer. With 28 years at Microsoft, Clayton is known for his innovative storytelling and communication skills. His move to Cisco comes as the company experiences growth in AI-driven networking solutions. Clayton's expertise is expected to enhance Cisco's global communications and narrative in the competitive tech landscape.

Cisco Systems, Inc. Profile

Company Name

Cisco Systems, Inc.

Year Founded

1984

HQ Location

Corporate Headquarters, 170 West Tasman Dr., San Jose, CA 95134, USA

Employees

10001+

Social

Financials

IPO