Mural and Cisco Jabber, An In-Depth Comparison 2026

Comparison Summary

Mural and Cisco Jabber both excel in team collaboration but serve different niches. Mural emphasizes creative collaboration and workflow management, ideal for markets like education and IT services. Cisco Jabber focuses on robust communication tools and internal communications, perfect for industries like health care and computer software. Choose Mural for creative projects and Cisco Jabber for communication enhancements.

Mural: Mural enhances connection and teamwork with its secure, flexible visual work platform. It transforms meetings into collaborative murals.

Cisco Jabber: Cisco Jabber offers instant messaging, voice/video calls, voice messaging, desktop sharing, conferencing, and presence. It enables effective collaboration anywhere on any device by identifying availability.

Top use cases: Mural vs Cisco Jabber

Use cases tied to Mural and Cisco Jabber from verified data sources. Click any use case for supporting evidences.

Mural Cisco Jabber

Top Capabilities: Mural vs Cisco Jabber

Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

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Deployed Industries: Mural vs Cisco Jabber

Lengths: relative industry prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

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Cisco Jabber
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Deployed Market Segments: Mural vs Cisco Jabber

Share of peer evidence by company size for Mural and Cisco Jabber. Each product segments add up to 100%. Click any segment for supporting evidence.

Mural 100%
Cisco Jabber 100%
Mural Cisco Jabber
Key Capabilities Supported Mural supports collaboration and engagement management, helping users with workflow management and coaching. → Cisco Jabber offers collaboration and communication management, ideal for managing conference calls and helpdesk operations. →
Business Goals Mural addresses goals like scaling best practices and acquiring customers while improving ROI and brand awareness. → Cisco Jabber focuses on improving internal communications and enhancing customer relationships while boosting digital presence. →
Core Features Mural includes features like custom reports, data import/export, and integration, catering to compliance and security needs. → Cisco Jabber offers integration, compliance, and security features, along with data export and AI-powered tools. →
Vendor Support Mural provides 24/7 support along with chat, phone, and email support, reflecting a focus on responsive assistance. → Cisco Jabber excels with comprehensive 24/7 phone support, supplemented by chat and email options. →
Segments and Industries Mural is prominent in mid-market and small businesses, especially in IT services and education sectors. → Cisco Jabber attracts mid-market to large enterprises, especially in computer software and healthcare industries. →
Operational Alignment Mural fits creative and workflow-intensive environments, suitable for those needing structured collaboration. → Cisco Jabber aligns with communication-heavy operations, fitting environments that prioritize seamless connectivity. →

Mural and Cisco Jabber: Best activities based on customer satisfaction

Most deployed common Activities for Mural and Cisco Jabber

How efficiently Does Mural and Cisco Jabber manage your Collaboration?
Mural enables visual collaboration and brainstorming on online whiteboards, allowing for cross-functional and cross-geographic teamwork. Cisco Jabber facilitates communication through instant messaging, audio calls, and video conferencing, with screen sharing and integration with other tools. Both tools offer screen sharing capabilities, but Mural focuses on visual collaboration and ideation, while Cisco Jabber prioritizes real-time communication and integration with existing systems. A limitation of Mural is that it can be challenging for unfamiliar users to learn and utilize effectively.
"...Collaborative virtual whiteboards so that remote teams can create freeform visual artefacts to get on the same page, though also useful for documentation of sessions even in co-located teams...." Peer review by Verified Reviewer, Computer Software
"...Jabber offers comparable features to Skype for Business, such as voice calls, video messaging, screen sharing with remote control...." Peer review by Matthew H, Help Desk Manager, Utilities

Mural in Action: Unique Activities

What benefits does Mural offer for Engagement Management?
Mural facilitates collaborative engagement and idea generation among remote teams and stakeholders. The tool enables visual documentation, active participation through shared contribution, and engagement at various project stages. However, the number of user seats restricts ongoing engagement with a broader audience.
"...Ultimately, we were able to generate, explore, and engage with more ideas than would otherwise be possible in a short period of time...." Testimonial by Jen Moher Sepulveda, Senior UX Designer, Pearson
How efficiently Does Mural manage your Workflow Management?
Mural enables teams to collaborate remotely in a manner similar to working on a physical whiteboard. nThe platform allows users to create customized workflows using templates, and provides tools to streamline and report on progress.nMural integrates with other tools, facilitating seamless workflow management.
"...Now my entire workflow is in a digital medium, so..." Peer review by Nathan L., Senior Service Designer, Management Consulting
How does Mural facilitate Coaching?
MURAL's coaching capabilities aim to enhance virtual collaboration by providing intuitive tools for brainstorming, ideation, and project management. It supports teams in adopting new collaboration practices, including through training and coaching. The platform's focus on intuitive design may limit its ability to fully support all aspects of cultural transition.
"...Through training, coaching, tooling, and facilitation, we help establish healthy project management processes and practices for teams...." Loup s Favorite Software for Remote Work

Cisco Jabber in Action: Unique Activities

How can Cisco Jabber optimize your Communication Management Workflow?
Cisco Jabber facilitates efficient communication through instant messaging, conferencing, calling, and voice messaging. It allows users to readily connect with colleagues and manage communications within a unified interface. However, Jabber suffers from occasional connectivity issues and lacks the ability to send forward-dated messages.
"...It offers a wide variety of options to communicate easily, messages, calls, videos, desktop sharing...." Peer review by Freddy M, Administrador de cuenta
What Are the key features of Cisco Jabber for Conference Call Management?
Cisco Jabber provides capabilities for conference calls with multiple participants, including audio, video, and screen sharing. It facilitates instant messaging during conferences for additional communication and enables file transfers. However, some users have experienced issues with consistent conference call connectivity and transfer functions.
"...Our company was able to move away from paying for an enterprise subscription to WebEx and solely use Jabber for conference calls...." Peer review by Monica R, Representative, Financial Services
How does Cisco Jabber address your Helpdesk Management Challenges?
Cisco Jabber provides call center management capabilities, allowing for streamlined call handling, instant messaging, and remote access to calls. The software offers easy-to-use features, enabling collaboration and communication within the call center environment. Jabber is limited in that it will not allow calls to a desk phone if the user is in another meeting or call.
"...I am able to work from home freely and have full access to my work desk phone calls and communications internally with my company...." Peer review by Justin L, Credit associate
How can Cisco Jabber enhance your Contact List Management process?
Cisco Jabber offers a user-friendly interface for managing contacts. Users can easily search, sort, and add contacts to their lists, as well as create contact groups for different teams or departments. However, adding new contacts while outside the company intranet is difficult.
"...The new interface looks friendly for all kind of users, there isn't any conundrum to use it, the search engine and the way of how the contact list are sorted, makes easier to find a contact...." Peer review by Aldo A, Consultor Big data

News

Latest Cisco Jabber news

The old new thing: Cisco and retro tech are back and forming the AI buildouts backbone

Cisco is experiencing renewed relevance as its networking hardware, including routers and switches, becomes integral to AI infrastructure and data center connectivity. The company's shift to support cloud providers and invest in optical technologies has positioned it as a key player in the AI buildout, supplementing its core business growth.

18/09/2026 - source