UserZoom UX Insights Platform: Product updates, Customer stories, and Insights | 2026 Cuspera

UserTesting helps Apartment List validate product ideas with real renters and clients before building. The team runs sentiment studies to test concepts and features, ensuring new technology meets use...r needs. This approach leads to better product launches, increased revenue, and lower costs. Apartment List uses UserTesting to stay ahead of competitors in the real estate technology market.
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UserTesting helped Alaska Airlines respond to the COVID-19 crisis. Passenger numbers dropped from 130,000 to 4,000 daily, causing a $450 million loss in 30 days. Alaska Airlines used journey mapping ...and in-airport experience testing to quickly adapt. They implemented nearly 100 safety initiatives based on user insights. The airline earned Diamond status in the APEX Health Safety audit and saw increased brand loyalty.
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UserTesting helps Microsoft understand customer needs and drive innovation. Microsoft wanted to shift from an engineering-focused culture to a customer-focused one. They used UserTesting's insight pl...atform for remote qualitative research. This gave teams deeper empathy for customers. Microsoft now makes decisions 5 times faster and reduces risk in product launches. They maintain market leadership in many categories and regions.
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UserTesting helped Kimberly-Clark get shopper insights fast. The company switched from in-person studies to UserTesting for speed and cost savings. Kimberly-Clark now completes studies in hours, not ...weeks. They saved 30 times the cost compared to in-person testing. UserTesting lets them test in many markets and improve digital experiences for shoppers.
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UserTesting helped Alberta Blue Cross redesign their digital spending account pages. Members found the accounts confusing, leading to many support calls and frustration. Alberta Blue Cross used UserT...esting to get real feedback from members and staff. They made changes based on this feedback. As a result, support calls about spending accounts dropped by 8%. Member satisfaction with benefit coverage rose by 4%. The new pages are easier to use and build more trust with members.
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UserTesting helps AWS improve its product development process. AWS uses UserTesting to get feedback from customers early. This feedback shapes how AWS builds and tests new features. AWS leaders say U...serTesting supports their customer obsession principle. The partnership lets AWS make fast, high-quality decisions that improve customer experience.
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