UserZoom UX Insights Platform Overview

This is a summary of the comprehensive capabilities and benefits of UserZoom UX Insights Platform based on over 1463 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

UserZoom UX Insights Platform, Webtrends Optimize, FullStory, Algolia, UserIQ, etc., all belong to a category of solutions that help Conversion Rate Optimization. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if UserZoom UX Insights Platform is right for your needs? Our Cuspera AI engine can evaluate how UserZoom UX Insights Platform fits your specific business needs, industry, and context. Get your personalized assessment report today.

UserZoom UX Insights Platform supports business activities such as:

  • Competitive Intelligence
  • Helpdesk Management
  • Market Research
  • Customer Feedback Management
  • Collaboration

UserZoom UX Insights Platform can help you with many business goals, such as Improve Digital And Social Presence, Enhance Customer Relationships, Acquire Customers, Scale Best Practices, Increase Sales & Revenue, etc. It can help manage these activities if you use Phone Calls and Social Media for these needs. As a solution, UserZoom UX Insights Platform's capabilities include Feedback Surveys, Recording, Personalization, etc.

UserZoom UX Insights Platform Internet Vertical is its biggest customer base.

Reviews

"The combination of both rapid qualitative research with remote testing at scale and quantitative metrics provides statistical significance for stakeholders. " - Martin Hicks

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well UserZoom UX Insights Platform solved their Conversion Rate Optimization needs. Cuspera uses 1463 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversion Rate Optimization needs.

Business Priorities

Improve Digital And Social Presence and Enhance Customer Relationships are the most popular business priorities peers achieved using UserZoom UX Insights Platform.

Other priorities:

  • Acquire Customers
  • Scale Best Practices
  • Increase Sales & Revenue
  • Launch New Products
  • Improve Navigation
  • Improve ROI
  • Enter New Markets Internationally Or Locally
  • Improve Brand Engagement
  • Build Brand Awareness
  • Improve Internal Communications
  • Grow Market Share
See all business priorities See less business priorities

Use Cases

Peers recommend Competitive Intelligence , Helpdesk Management , Market Research , as the business use cases that they have been most satisfied while using UserZoom UX Insights Platform.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Competitive Intelligence

4.71/5 ★

Read Reviews (70)

"...Compare results with past remote studies and develop benchmarks...." Case Study Monster
Helpdesk Management with Phone Calls and Social Media

4.55/5 ★

Read Reviews (30)

"...So, one of the things that I was able to do with Victoria s support and help, was provide a foundation and socialize the tool...." Case Study Frontline Education
Market Research

4.89/5 ★

Read Reviews (25)

"...As such, they were able to deliver a research study that was cost and time-efficient...." Case Study PayPal
PEER EXPERIENCES
Competitive Intelligence

4.71/5 ★

Read Reviews (70)

"...Compare results with past remote studies and develop benchmarks...." Case Study Monster
Helpdesk Management with Phone Calls and Social Media

4.55/5 ★

Read Reviews (30)

"...So, one of the things that I was able to do with Victoria s support and help, was provide a foundation and socialize the tool...." Case Study Frontline Education
Market Research

4.89/5 ★

Read Reviews (25)

"...As such, they were able to deliver a research study that was cost and time-efficient...." Case Study PayPal

31+ more Business Use Cases

Our AI advisor, Wyz, harnessed 1463 insights from peers and experts to help you assess how these UserZoom UX Insights Platform use cases fit your Conversion Rate Optimization needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Martin Hicks

Senior Research Manager

Lloyds Bank

The combination of both rapid qualitative research with remote testing at scale and quantitative metrics provides statistical significance for stakeholders. Testimonial By Martin Hicks

Deborah Torres

Sr. UX Research and Ops Manager

PayPal

With remote unmoderated research from UserZoom, we can have more participants and spend less time on traveling, setting up the lab and recruiting users. We also save time on the analysis of the gathered data. Testimonial By Deborah Torres

Mark Kelly

Head of Research and Usability

Ryanair Labs

UserZoom's capability to conduct research at scale, and the quick turnaround of this feedback has been a key factor in helping us to launch our new Ryanair website. Testimonial By Mark Kelly
CUSTOMERS TESTIMONIALS

Martin Hicks

Senior Research Manager

Lloyds Bank

The combination of both rapid qualitative research with remote testing at scale and quantitative metrics provides statistical significance for stakeholders. Testimonial By Martin Hicks

Deborah Torres

Sr. UX Research and Ops Manager

PayPal

With remote unmoderated research from UserZoom, we can have more participants and spend less time on traveling, setting up the lab and recruiting users. We also save time on the analysis of the gathered data. Testimonial By Deborah Torres

Mark Kelly

Head of Research and Usability

Ryanair Labs

UserZoom's capability to conduct research at scale, and the quick turnaround of this feedback has been a key factor in helping us to launch our new Ryanair website. Testimonial By Mark Kelly

Case Studies

COMPANY CASE STUDIES
Case Study Global E-Commerce Company

Global Ecommerce company: benchmarking its mobile experience

Read More
Case Study Fortune 100 Healthcare Company

Fortune 100 Healthcare company: meeting complex user needs

Read More
Case Study PayPal

PayPal: increasing credibility & confidence with multiple research methods

Read More

Frequently Asked Questions(FAQ)

for UserZoom UX Insights Platform

What is UserZoom UX Insights Platform?

UserZoom is a user experience research platform that can test and measure user experience on websites, apps, and prototypes. It's an actionable UX insight for a better digital experience. It helps to launch new products and improve ROI.

What is UserZoom UX Insights Platform used for?

UserZoom UX Insights Platform is a Conversion Rate Optimization Software mainly used by its customers to Improve Digital And Social Presence and Enhance Customer Relationships by Competitive Intelligence, Helpdesk Management and Market Research .

What are the top features of UserZoom UX Insights Platform?

Feedback surveys, Recording and Personalization are some of the top features of UserZoom UX Insights Platform.

Who uses UserZoom UX Insights Platform?

UserZoom UX Insights Platform is used by Internet, Financial Services and Hospital & Health Care among other industries.

What are UserZoom UX Insights Platform alternatives?

Webtrends Optimize, FullStory, Algolia and UserIQ are popular alternatives for UserZoom UX Insights Platform.

Where is UserZoom UX Insights Platform located?

UserZoom UX Insights Platform is headquartered at 10 Almaden Blvd, Ste. 250, San Jose, CA 95113, US.

Popular Business Setting

for UserZoom UX Insights Platform

Top Industries

  • Internet
  • Financial Services
  • Hospital & Health Care

Popular in

  • Large Enterprise
  • Small Business
  • Enterprise

Peers used UserZoom UX Insights Platform to Improve digital and social presence and Enhance customer relationships

Peer and Expert Opinion on Features

for UserZoom UX Insights Platform

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Feedback surveys

4.38/5 ★

Read Reviews (87)
Recording

4.81/5 ★

Read Reviews (17)
Personalization

4.10/5 ★

Read Reviews (16)
Dashboard

4.39/5 ★

Read Reviews (9)
Capture information

4.61/5 ★

Read Reviews (7)
FEATURES RATINGS AND REVIEWS
Feedback surveys

4.38/5 ★

Read Reviews (87)
Recording

4.81/5 ★

Read Reviews (17)
Personalization

4.10/5 ★

Read Reviews (16)
Dashboard

4.39/5 ★

Read Reviews (9)
Capture information

4.61/5 ★

Read Reviews (7)

IT and Other Capabilities

for UserZoom UX Insights Platform

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.46/5 ★

Read Reviews (47)
Data Import

4.35/5 ★

Read Reviews (109)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.46/5 ★

Read Reviews (47)
Data Import

4.35/5 ★

Read Reviews (109)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.66/5 ★

Read Reviews (17)
Email Support

4.56/5 ★

Read Reviews (12)
Phone Support

4.52/5 ★

Read Reviews (17)
24/7 Support

4.43/5 ★

Read Reviews (114)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.66/5 ★

Read Reviews (17)
Email Support

4.56/5 ★

Read Reviews (12)
Phone Support

4.52/5 ★

Read Reviews (17)
24/7 Support

4.43/5 ★

Read Reviews (114)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

2.45/5 ★

Read Reviews (4)
Analytics

4.49/5 ★

Read Reviews (160)
Custom Reports

4.14/5 ★

Read Reviews (533)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

2.45/5 ★

Read Reviews (4)
Analytics

4.49/5 ★

Read Reviews (160)
Custom Reports

4.14/5 ★

Read Reviews (533)

Software Failure Risk Guidance

?

for UserZoom UX Insights Platform

Overall Risk Meter

Low Medium High

Top Failure Risks for UserZoom UX Insights Platform

Vendor Profile Details

Company Name

UserZoom

Company Website

https://www.userzoom.com/

HQ Location

10 Almaden Blvd, Ste. 250, San Jose, CA 95113, US

Employees

251-500

Social

Financials

PRIVATE