QueueMetrics Overview
This is a summary of the comprehensive capabilities and benefits of QueueMetrics based on over 1027 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
QueueMetrics, CallTools, Freshdesk Contact Center, TASKE Contact, XCALLY, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if QueueMetrics is right for your needs? Our Cuspera AI engine can evaluate how QueueMetrics fits your specific business needs, industry, and context. Get your personalized assessment report today.
QueueMetrics supports business activities such as:
- Helpdesk Management
- Sales Call Management
- Communication Management
- Campaign Monitoring
- Social Media Analytics
QueueMetrics can help you with many business goals, such as Launch New Products, Acquire Customers, Enhance Customer Relationships, Improve Stakeholder Relations, Scale Best Practices, etc. It can help manage these activities if you use Phone Calls and Website for these needs. As a solution, QueueMetrics's capabilities include Recording, Live Monitoring, Predictive Dialer, etc.
QueueMetrics Telecommunications Vertical is its biggest customer base.
Reviews
"...As a solution architect I have deployed Queuemetrics as a call center solution to hundreds of client across globe...." Peer review by Numan K., Solutions Architect
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well QueueMetrics solved their Contact Center Software needs. Cuspera uses 1027 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Business Priorities
Launch New Products and Acquire Customers are the most popular business priorities peers achieved using QueueMetrics.
Use Cases
Peers recommend Helpdesk Management , Sales Call Management , Communication Management , as the business use cases that they have been most satisfied while using QueueMetrics.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management with Phone Calls |
4.94/5 ★ |
"...As a solution architect I have deployed Queuemetrics as a call center solution to hundreds of client across globe...." Peer review by Numan K., Solutions Architect |
| Sales Call Management with Phone Calls |
4.32/5 ★ |
"...QueueMetrics 18.04 version is now integrated with CallCabinet for QueueMetrics in order to provide unlimited secure cloud call recordings...." Loway Asterisk solutions provider press release archive |
| call recording |
3.77/5 ★ |
"...QueueMetrics 18.04 version is now integrated with CallCabinet for QueueMetrics in order to provide unlimited secure cloud call recordings...." Loway Asterisk solutions provider press release archive |
| call analytics |
3.83/5 ★ |
"...The speech title is "Ingenuity, resilience, simplicity and many mistakes - from on-premise to cloud platform" and covers how to transition a mature software product into a cloud-based, large scale, real-time call-center analytics platform taking advantage of Loway's long term experience working with cloud SAAS services like QueueMetrics-Live suite...." Loway Asterisk solutions provider press release archive |
| Communication Management with Phone Calls |
4.82/5 ★ |
"...Professional call center monitoring solution for Asterisk PBX that helps businesses of all sizes manage agent productivity, targets, conversion rate and more with campaign statistics and wallboards...." Peer review from Loway |
| tracking & monitoring communications |
4.81/5 ★ |
"...QueueMetrics identifies trends and analyses metrics in a VoIP network with complete stats reporting, queue management, call tracking and advanced monitoring features...." Loway Asterisk solutions provider press release archive |
| sending & publishing communications |
3.65/5 ★ |
"...You can schedule different types of jobs, such as sending reports by email on a regular basis, or database optimization tasks...." Loway Asterisk solutions provider press release archive |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management with Phone Calls |
4.94/5 ★ |
"...As a solution architect I have deployed Queuemetrics as a call center solution to hundreds of client across globe...." Peer review by Numan K., Solutions Architect |
|
| Sales Call Management with Phone Calls |
4.32/5 ★ |
"...QueueMetrics 18.04 version is now integrated with CallCabinet for QueueMetrics in order to provide unlimited secure cloud call recordings...." Loway Asterisk solutions provider press release archive |
|
| call recording |
4.32/5 ★ |
| call analytics |
4.32/5 ★ |
| Communication Management with Phone Calls |
4.82/5 ★ |
"...Professional call center monitoring solution for Asterisk PBX that helps businesses of all sizes manage agent productivity, targets, conversion rate and more with campaign statistics and wallboards...." Peer review from Loway |
|
| tracking & monitoring communications |
4.82/5 ★ |
| sending & publishing communications |
4.82/5 ★ |
21+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1027 insights from peers and experts to help you assess how these QueueMetrics use cases fit your Contact Center Software needs.
Frequently Asked Questions(FAQ)
for QueueMetrics
What is QueueMetrics used for?
What are the top features of QueueMetrics?
Who uses QueueMetrics?
What are QueueMetrics alternatives?
Where is QueueMetrics located?
Popular Business Setting
for QueueMetrics
Top Industries
- Telecommunications
- Information Technology and Services
- Construction
Popular in
- Enterprise
- Mid Market
- Small Business
Peers used QueueMetrics to Launch new products and Acquire customers
QueueMetrics Alternatives
Peer and Expert Opinion on Features
for QueueMetrics
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (47) |
| Live monitoring | Read Reviews (15) |
| Predictive dialer | Read Reviews (8) |
| Feedback surveys | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (47) |
| Live monitoring | Read Reviews (15) |
| Predictive dialer | Read Reviews (8) |
| Feedback surveys | Read Reviews (5) |
IT and Other Capabilities
for QueueMetrics
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (189) |
| Data Export | Read Reviews (65) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (189) |
| Data Export | Read Reviews (65) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (17) |
| 24/7 Support | Read Reviews (45) |
| Chat Support | Read Reviews (12) |
| Email Support | Read Reviews (7) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (17) |
| 24/7 Support | Read Reviews (45) |
| Chat Support | Read Reviews (12) |
| Email Support | Read Reviews (7) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Analytics | Read Reviews (54) |
| Custom Reports | Read Reviews (164) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (8) |
| Analytics | Read Reviews (54) |
| Custom Reports | Read Reviews (164) |
Software Failure Risk Guidance
?for QueueMetrics
Overall Risk Meter
Top Failure Risks for QueueMetrics
Vendor Profile Details
Company Name
Loway
Company Website
https://www.queuemetrics.comHQ Location
via Laveggio 3, Stabio, 6855, CH
Employees
NA
Social
Financials
NA
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