Customer stories

Product Business Settings

Dialpad Ai Contact Center is popular in Computer Software, Information Technology And Services, and Real Estate industries and is widely used by Small Business, Mid Market, and Enterprise.

Integrations

Digital Signature
Live Chat
Marketing Automation
Team Collaboration

Dialpad Ai Contact Center Product Overview

Dialpad Ai Contact Center is a scalable customer service software with AI-enabled real-time assist and sentiment analysis. A demo can be requested.

How satisfied the customers are with Dialpad Ai Contact Center use-cases

Reviews

"...I also like that it transcribes the calls...." Peer review from Mechanical or Industrial Engineering

Dialpad Ai Contact Center Customer Insights, Testimonials and Case Studies

How can Dialpad Ai Contact Center enhance your Call Recording process?

How can Dialpad Ai Contact Center enhance your Helpdesk Management process?

How efficiently Does Dialpad Ai Contact Center manage your Conference Call Management?

Why is Dialpad Ai Contact Center the best choice for Contact List Management?

What is Dialpad Ai Contact Center?

Dialpad Ai Contact Centre is the most advanced omnichannel contact centre, with Ai-enabled digital, inbound, and outbound voice capabilities designed to provide excellent customer outcomes. It assists organisations in better understanding their customers in order to reduce churn, streamline agent and supervisor workflows to increase productivity, and significantly improve customer-centric metrics.

Dialpad Ai Contact Centre offers a toolkit that delivers real-time Ai suggestions to both agents and supervisors, improving service standards in both real-time and post-call review. Customers can easily interact with the company through any channel they prefer, including an AI-powered virtual assistant, resolving issues quickly and building trust in the brand.

What is Dialpad Ai Contact Center used for?

Dialpad Ai Contact Center is a Contact Center Software mainly used by its customers to Enhance Customer Relationships and Improve Internal Communications by Call Recording, Helpdesk Management and Call Transcription .

What are the top features of Dialpad Ai Contact Center?

Recording, null and Personalization are some of the top features of Dialpad Ai Contact Center.

Who uses Dialpad Ai Contact Center?

Dialpad Ai Contact Center is used by Computer Software, Information Technology And Services and Real Estate among other industries.

What are Dialpad Ai Contact Center alternatives?

XCALLY, VICIdial, Vocalcom and CallTools are popular alternatives for Dialpad Ai Contact Center.

Where is Dialpad Ai Contact Center located?

Dialpad Ai Contact Center is headquartered at 100 California St, Fifth Floor, San Francisco, California 94111, US.

11 buyers and buying teams have used Cuspera to assess how well Dialpad Ai Contact Center solved their Contact Center Software needs. Cuspera uses 1500 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

 

New Mexico cooperative picks GOCare and Dialpad for partnership - Broadband Communities

Penasco Valley Telephone Cooperative partners with GOCare and Dialpad to modernize customer engagement. Dialpad replaces PVT's outdated phone system, offering call transcription and recording. The pa...rtnership integrates Dialpad's voice capabilities with GOCare's digital tools, enhancing customer service efficiency and experience.

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PVT Selects GOCare and Dialpad to Elevate Customer Experience Through ...

PVT has selected Dialpad and GOCare to enhance its customer experience by integrating voice and digital communication systems. This partnership replaces outdated systems with Dialpad's advanced capab...ilities like call transcription and recording. GOCare's platform integrates SMS, web chat, and CRM tools, improving efficiency and customer service for PVT.

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BNamericas - Consumer Services - Medium

Dialpad Connect helped BNamericas improve communication for over 150 employees and 700 clients across Latin America. The company needed a multilingual VoIP platform that integrated with Salesforce, O...utreach, and Clari. Dialpad delivered seamless onboarding, strong call quality, and easy integration with sales tools. BNamericas now tracks call metrics and KPIs, gaining insights they lacked before. Virtual phone numbers for multiple countries increased call pickup rates and efficiency.

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WeWork - Real Estate

Dialpad helped WeWork replace over 25 phone providers and four contact center apps with one unified platform. WeWork streamlined global communication, reduced costs, and managed updates in real time.... The sales team switched from desk phones to cloud-based softphones, improving productivity and flexibility. WeWork reported no major outages since using Dialpad. Hands-on customer service and built-in features made the transition smooth and reliable.

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Sunstate Equipment - Construction

Dialpad Ai helped Sunstate Equipment modernize its communications. The company replaced an outdated phone system with Dialpad Connect, Dialpad Support, and Dialpad Sell. Automation and Ai features re...duced call times from four minutes to three minutes. Sunstate saved 25% of time on calls. Agents now access customer information instantly and no longer ask repetitive questions. The new system improved efficiency and customer service.

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RE/MAX - Real Estate

Dialpad helped RE/MAX move to a unified cloud communications platform. RE/MAX needed better flexibility, data analytics, and integrations for over 140,000 agents worldwide. The old system was hard to... use and required multiple tools. Dialpad provided a single platform with features like Ai Live Coach. The migration was fast, moving about a thousand numbers in six weeks. RE/MAX improved agent support and efficiency with Dialpad.

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Dialpad Ai Voice | Business Phone System with Built-in AI

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Peers used Dialpad Ai Contact Center for call recording and helpdesk management

Dialpad Ai Contact Center Competitors

Dialpad Ai Contact Center Features

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FEATURE RATINGS AND REVIEWS
AI Powered

4.75/5 ★

Read Reviews (60)
Analytics

4.27/5 ★

Read Reviews (63)
Custom Reports

3.70/5 ★

Read Reviews (81)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.75/5 ★

Read Reviews (60)
Analytics

4.27/5 ★

Read Reviews (63)
Custom Reports

3.70/5 ★

Read Reviews (81)

Dialpad Ai Contact Center Integrations

Dialpad Ai Contact Center integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

3.99/5 ★

Read Reviews (142)
Data Import

3.73/5 ★

Read Reviews (167)

OKTA

4.57 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

OneLogin

4.52 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Intercom

4.49 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Zapier

4.65 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Slack

4.65 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

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for Dialpad Ai Contact Center

Overall Risk Meter

Low Medium High

Top Failure Risks for Dialpad Ai Contact Center

Dialpad News

Partnership
 

Dialpad announces new global distribution partnership with TD Synnex

Dialpad has formed a global distribution partnership with TD Synnex, expanding its reach to TD Synnex's technology partners worldwide. This collaboration will allow TD Synnex to offer Dialpad's AI-powered unified communications and contact center solutions, enhancing partner capabilities with AI-driven insights and automation. The partnership aims to modernize communication stacks and improve customer interactions globally.

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Partnership
 

Dialpad and TD SYNNEX Partner to Bring Agentic AI Communications to Global Markets

Dialpad has partnered with TD SYNNEX to expand its global reach, offering AI-powered communications solutions through TD SYNNEX's network. This collaboration enables TD SYNNEX partners to access Dialpad's unified communications and Agentic AI solutions, enhancing customer interactions with AI-driven insights and automation. The partnership aims to modernize communication stacks and improve global scalability.

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Partnership
 

Dialpad and TD SYNNEX Partner to Bring Agentic AI Communications to Global Markets - Nasdaq

Dialpad and TD SYNNEX have partnered to introduce Agentic AI communications to global markets, leveraging AI to enhance customer interactions and operational efficiency. This collaboration aims to expand Dialpad's reach and integrate advanced AI solutions, showcasing the potential of AI in transforming communication services.

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Partnership
 

WaterWorld - Dialpad and TD SYNNEX Partner to Bring Agentic AI ...

Dialpad has partnered with TD SYNNEX to expand its AI-first communications platform globally. This partnership allows TD SYNNEX's network of technology partners to offer Dialpads unified communications, contact center, and Agentic AI solutions. The collaboration aims to enhance customer and team engagement through AI-driven insights and automation, leveraging TD SYNNEX's extensive partner ecosystem for global scaling.

Read more →

Dialpad Profile

Company Name

Dialpad

Company Website

https://www.dialpad.com/

Year Founded

2011

HQ Location

100 California St, Fifth Floor, San Francisco, California 94111, US

Employees

501-1000

Social

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Financials

SERIES F