Overview: 3CX Phone System and Vocalcom as Contact Center Software Category solutions.

3CX Phone System is favored by enterprises for its strong focus on internal communications and scalability, especially evident in its use case for IT services and marketing. Vocalcom, on the other hand, excels in enhancing customer relationships and ROI, with a distinct emphasis on digital and social engagements, benefiting industries like oil and energy and telecommunications.

3CX Phone System: 3CX phone system offers VoIP services compatible with Windows and Linux. It includes inbuilt video conferencing, live chat, and can be hosted or on-premise, all for free.

Vocalcom: Vocalcom simplifies customer interactions with an all-in-one cloud contact center platform. It integrates phone, email, SMS, web chat, and social media into a single intuitive interface with CRM integration.

3CX Phone System and Vocalcom: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

3CX Phone System supports sales call management and collaboration, ideal for enhancing internal communications and managing sales workflows effectively. read more →

Vocalcom excels in engagement and communication management, aiding businesses in maintaining efficient customer interactions and following up effectively. read more →

Business Goals

3CX Phone System helps in improving internal communications and acquiring customers, aligning with customer relationship enhancements and revenue growth objectives. read more →

Vocalcom focuses on acquiring customers and improving ROI, supporting businesses in scaling best practices and enhancing their digital presence. read more →

Core Features

3CX Phone System features ease of migration, robust data export capabilities, and custom reports to ensure smooth operations and insightful analytics. read more →

Vocalcom offers custom reports, comprehensive data import functionality, and analytics, coupled with AI-powered features to optimize customer engagement processes. read more →

Vendor Support

3CX Phone System provides 24/7 support, phone, and chat assistance catering to enterprise needs demanding constant support. read more →

Vocalcom offers 24/7 support with a focus on email support, suitable for businesses that prioritize comprehensive communication channels. read more →

Segments and Industries

3CX Phone System serves large enterprises and the IT sector, showing its adaptability for complex organizational structures and technology needs. read more →

Vocalcom caters primarily to large enterprises within oil & energy and telecommunications sectors, reflecting its effectiveness in specialized industries. read more →

Operational Alignment

3CX Phone System integrates into enterprise-scale operations seamlessly, offering features like call recording and sales management for strategic benefits. read more →

Vocalcom fits well in operations needing detailed engagement tracking and social presence management, ideal for businesses focused on customer relations and digital strategy. read more →