Genesys Live Chat Overview
Genesys-live-chat provides web messaging tools for customer interactions. It enables seamless chats with brands across various asynchronous messaging channels.
This is a summary of the comprehensive capabilities and benefits of Genesys Live Chat based on over 1002 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Genesys Live Chat, Helpcrunch, Vocalcom, Haptik, Gist, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Genesys Live Chat is right for your needs? Our Cuspera AI engine can evaluate how Genesys Live Chat fits your specific business needs, industry, and context. Get your personalized assessment report today.
Genesys Live Chat supports business activities such as:
- Engagement Management
- Helpdesk Management
- Communication Management
- Contact List Management
- Knowledge Management
Genesys Live Chat can help you with many business goals, such as Acquire Customers, Enhance Customer Relationships, Improve Internal Communications, Increase Sales & Revenue, Build Brand Awareness, etc. It can help manage these activities if you use Chat Phone Calls and E-Mail for these needs. As a solution, Genesys Live Chat's capabilities include Personalization, Bot, Dashboard, etc.
Genesys Live Chat was founded in 1990. Retail Vertical is its biggest customer base.
Reviews
"...Secondarily, it is used by a cross-functional group of "universal agents", who are able to handle any interaction (phone, chat, email, etc.)...." Peer review by Director in Customer Service
Genesys Live Chat Reviews
11 buyers and buying teams have used Cuspera to assess how well Genesys Live Chat solved their Live Chat needs. Cuspera uses 1002 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Genesys Live Chat.
Use Cases
Peers recommend Engagement Management , Helpdesk Management , Communication Management , as the business use cases that they have been most satisfied while using Genesys Live Chat.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with Chat |
4.95/5 ★ |
"...A Bold360 report found that online shoppers who engaged in live chat support are 4.6 times more likely to convert than other shoppers and will spend 60% more than they would have otherwise. ..." The ROI of customer service. |
| engaging and following up |
4.96/5 ★ |
"...It is not good if you want to make sales and engagement through chat...." Peer review by Manager in Product Management |
| Helpdesk Management with Phone Calls |
4.41/5 ★ |
"...Kudos!. - nanoRep gives real-time feedback to questions - No waiting times - Accurate and helpful - 24/7 support available - Provides multiple solutions to queries..." Peer review by Brett Chatz |
| Communication Management with E-Mail and Chat |
4.54/5 ★ |
"...Bold360 is a robust solution that offers not only web chat but also advanced features such as Email, visitor monitoring, and Twitter management...." Peer review by Marcy Bergman |
| sending & publishing communications |
4.12/5 ★ |
"...Finally, it is used by the broader agent group for customer service emails, and for small email sends...." Peer review by Director in Customer Service |
| tracking & monitoring communications |
4.34/5 ★ |
"...We measure and monitor call center KPIs...." Peer review by Manager in Product Management |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with Chat |
4.95/5 ★ |
"...A Bold360 report found that online shoppers who engaged in live chat support are 4.6 times more likely to convert than other shoppers and will spend 60% more than they would have otherwise. ..." The ROI of customer service. |
|
| engaging and following up |
4.95/5 ★ |
| Helpdesk Management with Phone Calls |
4.41/5 ★ |
"...Kudos!. - nanoRep gives real-time feedback to questions - No waiting times - Accurate and helpful - 24/7 support available - Provides multiple solutions to queries..." Peer review by Brett Chatz |
|
| Communication Management with E-Mail and Chat |
4.54/5 ★ |
"...Bold360 is a robust solution that offers not only web chat but also advanced features such as Email, visitor monitoring, and Twitter management...." Peer review by Marcy Bergman |
|
| sending & publishing communications |
4.54/5 ★ |
| tracking & monitoring communications |
4.54/5 ★ |
24+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1002 insights from peers and experts to help you assess how these Genesys Live Chat use cases fit your Live Chat needs.
Frequently Asked Questions(FAQ)
for Genesys Live Chat
What is Genesys Live Chat used for?
What are the top features of Genesys Live Chat?
Who uses Genesys Live Chat?
What are Genesys Live Chat alternatives?
Where is Genesys Live Chat located?
Popular Business Setting
for Genesys Live Chat
Top Industries
- Retail
- Information Technology and Services
- Telecommunications
Popular in
- Mid Market
- Enterprise
- Large Enterprise
Peers used Genesys Live Chat to Acquire customers and Enhance customer relationships
Genesys Live Chat Alternatives
Peer and Expert Opinion on Features
for Genesys Live Chat
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (47) |
| bot | Read Reviews (16) |
| Dashboard | Read Reviews (10) |
| Ticketing | Read Reviews (8) |
| Alerts: popups & Notifications | Read Reviews (7) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (47) |
| bot | Read Reviews (16) |
| Dashboard | Read Reviews (10) |
| Ticketing | Read Reviews (8) |
| Alerts: popups & Notifications | Read Reviews (7) |
IT and Other Capabilities
for Genesys Live Chat
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (13) |
| Data Import | Read Reviews (44) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (13) |
| Data Import | Read Reviews (44) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (94) |
| 24/7 Support | Read Reviews (208) |
| Email Support | Read Reviews (27) |
| Phone Support | Read Reviews (26) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (94) |
| 24/7 Support | Read Reviews (208) |
| Email Support | Read Reviews (27) |
| Phone Support | Read Reviews (26) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (107) |
| Analytics | Read Reviews (46) |
| Custom Reports | Read Reviews (55) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (107) |
| Analytics | Read Reviews (46) |
| Custom Reports | Read Reviews (55) |
Software Failure Risk Guidance
?for Genesys Live Chat
Overall Risk Meter
Top Failure Risks for Genesys Live Chat
Vendor Profile Details
HQ Location
2001 Junipero Serra BlvdDaly City, CA 94014, USA
Employees
5001-10000
Social
Financials
PRIVATE
Get a personalised risk report for Genesys Live Chat
See Sample Risk ReportTell us more about yourself so that we can personalise incidents for your location, industry etc.
Connect to vendor request
Genesys Live Chat may get in touch with you regarding your request.
Request Custom Quote
Genesys Cloud Services, Inc will get in touch with you regarding your request.