Glia CoBrowsing Overview

Glia's CoBrowsing feature assists online visitors by guiding them through website friction points. Secure and collaborative browsing enhances customer experience and support efficiency.

Use Cases

Customers recommend Engaging And Following Up, Communication Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Glia CoBrowsing.

Other use cases:

  • Collaboration
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Business Priorities

Improve Digital And Social Presence is the most popular business priority that customers and associates have achieved using Glia CoBrowsing.

Other priorities:

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Glia CoBrowsing Use-Cases and Business Priorities: Customer Satisfaction Data

Glia CoBrowsing works with different mediums / channels such as Phone Calls.

Peer review evidence (same sources as the product rating summary)

"...Learn how cobrowsing and visual engagement can increase online conversions and improve customer support in our newest interactive guide...." Secure CoBrowsing Features and Benefits
"...Increase conversion by over 110%, enhance interactions and keep communication efficient...." Secure CoBrowsing Features and Benefits
"...We ve all spoken with call centers before and know just how frustrating those interactions can be...." Secure CoBrowsing Features and Benefits

Glia CoBrowsing Customer wins, Customer success stories, Case studies

What makes Glia CoBrowsing ideal for Engaging And Following Up?

 

NewtekOne - Financial Services - Medium

Glia Voice Goes Live Across NewtekOne’s 24/7/365 Client Support Model, Creating the Foundation for Real-Time AI Coaching, Client Intelligence and Agentic AI

New York, USA

NewtekOne has implemented Glia Voice across its 24/7/365 client support model. This integration aims to enhance real-time AI coaching, client intelligence, and agentic AI capabilities, improving cust...omer engagement and support efficiency.

Read on →
 

NewtekOne - Financial Services - Large

NewtekOne Expands AI-Powered Client Support Platform with Glia

Boca Raton, USA

NewtekOne has expanded its client service platform by deploying Glia's AI technology, enhancing its 24/7 support model. The integration includes Glia Voice for unified communication across channels a...nd introduces AI capabilities like real-time coaching and sentiment analysis. This deployment aims to improve client interactions and operational efficiency in NewtekOne's financial services.

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NewtekOne - Financial Services - Medium

NewtekOne Expands Client Service Platform With Glia

New York, USA

NewtekOne expands its client service platform by integrating Glia's technology, enhancing customer engagement capabilities.

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WyHy Federal Credit Union - Banking - Small

Cheyenne, USA

Glia helped WyHy Federal Credit Union unify its call center, digital, SMS, and virtual assistant systems. WyHy saw a 12% increase in member interactions and a 10% improvement in service levels. The c...redit union achieved these results without adding new staff. Abandonment rates dropped by 5% after implementing Glia's call back feature. WyHy now delivers faster, more efficient support and improved member experiences.

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Unitus Community Credit Union - Banking - Medium

Portland, USA

Unitus Community Credit Union used Glia to better serve the Hispanic community in Oregon. They launched a Spanish-language virtual assistant and expanded chat, audio, and video support in Spanish. Th...is led to a 428% increase in Spanish chats and an 87% containment rate for the virtual assistant. The average handle time was 2.21 minutes, and the abandonment rate dropped by 8.75%. These changes made banking more accessible and helped more members get financial support quickly.

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State Compensation Insurance Fund (State Fund) - Insurance - Large

San Francisco, USA

State Fund used Glia's digital customer service platform to improve its workers’ compensation application process. The company reduced its online application from 88 to 25 questions, cutting quote ti...mes from three days to minutes. Glia’s Chat, CoBrowsing, and OnScreen Voice features helped double online policy conversions and nearly eliminate abandonment rates. Customer satisfaction reached 4.8 out of 5 for Glia engagements. The solution also reduced policy corrections and error-related pricing adjustments.

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Glia CoBrowsing Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

3.72/5 ★

Read Reviews (3)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.72/5 ★

Read Reviews (3)

Glia CoBrowsing Integrations

Glia CoBrowsing integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

3.12/5 ★

Read Reviews (1)

Unqork

4.57 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Engageware

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

boost.ai

4.23 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Tethr

4.08 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

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for Glia CoBrowsing

Top Failure Risks for Glia CoBrowsing

Glia Technologies, Inc News

Product

Glia launches 25 AI agents for customer service

Glia has launched 25 AI agents designed to enhance customer service capabilities. These AI agents aim to improve customer engagement by automating and streamlining customer interactions.

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Product

Glia Unveils Precision AI Response Modes to Secure Agentic Banking ...

Glia has introduced Precision AI Response Modes to enhance agentic banking experiences, focusing on AI-driven customer engagement and seamless integration with banking platforms.

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Product

Glia Launches Banking's First Precision AI Response Modes ...

Glia introduced three new response modes for its Glia Banker AI platform, enhancing flexibility and control for over 700 financial institutions. The modes—Strict, Rephrase, and Compose—allow banks to tailor AI interactions based on risk profiles, ensuring compliance and personalized service. This innovation aims to help community and regional banks compete with larger institutions by optimizing AI deployment.

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Partnership

Glia and Alloy Labs Unveil Banking AI Strategic Annual Planning Kit ...

Glia and Alloy Labs have jointly released the 2026-2027 Banking AI Strategic Annual Planning Kit. This resource provides banks and credit unions with a comprehensive blueprint for deploying AI solutions, addressing challenges like security risks and compliance. It aims to transform AI investments into tangible benefits such as lower costs and increased growth, emphasizing practical strategies over AI hype.

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Glia Technologies, Inc Profile

Company Name

Glia Technologies, Inc

Company Website

https://www.glia.com/

HQ Location

30 W 21st St New York, New Yorkr 10010, US

Employees

51-100

Social

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Financials

SERIES D