Glia CoBrowsing Overview

Glia's CoBrowsing feature assists online visitors by guiding them through website friction points. Secure and collaborative browsing enhances customer experience and support efficiency.

Use Cases

Customers recommend Engaging And Following Up, Communication Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Glia CoBrowsing.

Other use cases:

  • Collaboration
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Business Priorities

Improve Digital And Social Presence is the most popular business priority that customers and associates have achieved using Glia CoBrowsing.

Other priorities:

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Glia CoBrowsing Use-Cases and Business Priorities: Customer Satisfaction Data

Glia CoBrowsing works with different mediums / channels such as Phone Calls.

Glia CoBrowsing Customer wins, Customer success stories, Case studies

How does Glia CoBrowsing facilitate Engaging And Following Up?

Celina Insurance Group - Insurance

Glia Digital Customer Service helped Celina Insurance Group replace their old chat system. Agents now use chat, OnScreen Voice, video, screen sharing, and cobrowsing to connect with Celina teams. The... new system lets agents reach underwriting, tech support, accounting, and management easily. Agent satisfaction reached 4.93 out of 5 for all Glia interactions. Support experience scored 10 out of 10. Celina saw fast implementation and improved agent loyalty.

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Azura Credit Union - Credit Unions

Glia Digital and Glia Voice helped Azura Credit Union modernize its member service. The credit union faced outdated technology, no call center solution, and manual processes. Glia enabled chat, video..., audio, and advanced call routing. Azura saw a 92% average monthly service level, a 54% increase in digital interactions, and a 50% reduction in phone wait times. Agent efficiency improved with a 38% multi-engage rate.

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Columbia Credit Union - Banking

Glia Digital and Glia Voice helped Columbia Credit Union reach a 92% first call resolution rate. The credit union unified member interactions and improved agent efficiency. Glia’s reporting tools gav...e leadership real-time visibility into contact center performance. The Glia Virtual Assistant "River" enabled 24/7 service and reduced on-hold wait times by 30%. During a full-day phone outage, they maintained a 91% answer rate using digital channels.

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Busey Bank - Banking

Glia Voice AI helped Busey Bank add 30,000 customers after a $7B merger with no extra hiring. The bank automated 61% of calls and cut agent wrap-up time by 50%. Two frontline staff moved to strategic... roles. Glia Virtual Assistants and AI tools improved service and efficiency. Busey supported 14 branches with overflow from the main call center.

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Service 1st Federal Credit Union - Banking

Glia Voice and Phone GVA helped Service 1st Federal Credit Union modernize its call center. The credit union replaced its old IVR with an AI-powered virtual assistant. Members now get 24/7 self-servi...ce and faster help. The solution cut call abandonment by 95% and wait times by 71%. Agents handle 29% fewer calls, saving 69 hours per week.

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AmeriCU Credit Union - Banking - Large

Glia Digital helped AmeriCU Credit Union boost self-service usage by 23% and triple digital interactions. The platform enabled digital chat, OnScreen voice, and AI-powered virtual assistant, reducing... average handle time by a third. AmeriCU achieved a 4.75/5 CSAT and a 66 NPS. Employees gained remote work options and improved efficiency, while members enjoyed faster, more personal service.

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Glia CoBrowsing Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

3.72/5 ★

Read Reviews (3)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.72/5 ★

Read Reviews (3)

Glia CoBrowsing Integrations

Glia CoBrowsing integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

3.12/5 ★

Read Reviews (1)

Engageware

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Tethr

4.08 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

boost.ai

4.23 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Unqork

4.57 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

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for Glia CoBrowsing

Top Failure Risks for Glia CoBrowsing

Glia Technologies, Inc News

Product

Glia Launches CoPilot, an Agentic Knowledge Partner for Every Banking Team

Glia has launched two new AI tools: Glia CoPilot and Glia Banker. Glia CoPilot is a self-learning AI knowledge tool designed to assist banking teams by providing real-time, context-aware answers, enhancing efficiency and customer interaction. Glia Banker, an advanced version of the Glia Virtual Assistant, automates up to 80% of customer interactions with human-like precision, supporting both digital and voice channels while ensuring compliance and security.

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Awards

Glia Wins AI Excellence Award in Banking and Financial Services ...

Glia has been recognized with the 2026 Artificial Intelligence Excellence Award for its AI platform tailored for banking interactions. This award highlights Glia's role in advancing practical AI solutions that address security and regulatory challenges in the financial sector. The platform enables banks and credit unions to automate up to 80% of interactions, enhancing efficiency while maintaining customer relationships.

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Partnership

MessagePay, Glia Announce AI Integration

Glia and MessagePay have formed a strategic partnership to integrate MessagePay's loan payment capabilities into Glia's AI banking platform. This integration allows seamless payment processing within AI-powered digital and voice interactions, enhancing service for community banks and credit unions. The collaboration aims to simplify payments, improve customer experience, and increase payment completion rates.

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Partnership

MessagePay and Glia Embed Secure Payments Directly Into AI-Powered Banking Conversations

Glia and MessagePay have formed a strategic partnership to integrate secure payment capabilities into Glia's AI-powered banking platform. This integration allows credit unions and community banks to process payments seamlessly within digital, SMS, and voice channels, enhancing customer experience and operational efficiency.

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Glia Technologies, Inc Profile

Company Name

Glia Technologies, Inc

Company Website

https://www.glia.com/

HQ Location

30 W 21st St New York, New Yorkr 10010, US

Employees

51-100

Social

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Financials

SERIES D