Glia CoBrowsing Overview

Glia's CoBrowsing feature assists online visitors by guiding them through website friction points. Secure and collaborative browsing enhances customer experience and support efficiency.

Use Cases

Customers recommend Engaging And Following Up, Communication Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Glia CoBrowsing.

Other use cases:

  • Collaboration
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Business Priorities

Improve Digital And Social Presence is the most popular business priority that customers and associates have achieved using Glia CoBrowsing.

Other priorities:

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Glia CoBrowsing Use-Cases and Business Priorities: Customer Satisfaction Data

Glia CoBrowsing works with different mediums / channels such as Phone Calls.

Comprehensive Insights on Glia CoBrowsing Use Cases

What Are the key features of Glia CoBrowsing for Engaging And Following Up?

Case Studies

Banking

CASE STUDY Granite Credit Union

Glia helped Granite Credit Union modernize its contact center and digital service. The credit union faced poor member experience due to outdated systems and manual processes. Glia deployed its Unifie...d Interaction Management platform, Cortex Manager AI, Agent AI, and a bilingual virtual assistant. Granite CU achieved a 60% containment rate, a 25% drop in average handle time, and saved 1,400 hours of manual work in four months. Member satisfaction reached 4.7 out of 5.

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Construction

CASE STUDY AmeriCU Credit Union

Glia helped AmeriCU Credit Union boost self-service and member satisfaction with digital-first customer service. AmeriCU used digital chat and OnScreen voice to reduce high call volume. The Call Visu...alizer tool enabled online collaboration for phone callers. AmeriCU increased digital interactions by 3X and achieved 23% self-service usage. Average handle time dropped by one third. Member satisfaction reached 4.75 out of 5 and NPS hit 66.

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Construction

CASE STUDY Acadia FCU

Glia Interaction Platform helped Acadia FCU combine digital and phone support into one system. Members can use chat or phone and switch between them easily. The platform made service faster and more ...personal. Acadia FCU reached a 75.3% digital containment rate, a 20 second average wait time, and a 4.76 out of 5 CSAT score. Members like the convenience and personal touch of the new system.

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Construction

CASE STUDY Dover Federal Credit Union

Glia Digital Customer Service helped Dover Federal Credit Union shift to a digital-first approach. The credit union wanted to expand digital services and improve both member and employee experiences.... They deployed Glia to consolidate all digital interactions into one seamless platform. Dover Federal saw a 21% reduction in average handle time, a 40% decrease in average wait time, and a 13% increase in interactions with fewer staff. The solution supported rapid membership growth and improved service quality.

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Construction

CASE STUDY Heritage Federal Credit Union

Glia helped Heritage Federal Credit Union improve service with AI. They replaced a legacy CCaaS and IVR with Glia Voice and a virtual assistant. Glia Virtual Assistants now provide 24/7 support acros...s digital and voice channels. The credit union unified all communication with Glia's platform. Results include 90% of interactions enhanced by AI, a 20% reduction in labor, 18% lower handle time, and a 16% increase in service levels with double the volume and no extra staff.

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Construction

CASE STUDY Azura Credit Union

Glia Digital and Glia Voice helped Azura Credit Union modernize its member service. The credit union faced outdated technology, no call center solution, and manual processes. Glia enabled chat, video..., audio, and advanced call routing. Azura saw a 92% average monthly service level, a 54% increase in digital interactions, and a 50% reduction in phone wait times. Agent efficiency improved with a 38% multi-engage rate.

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Glia CoBrowsing Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

3.72/5 ★

Read Reviews (3)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.72/5 ★

Read Reviews (3)

Glia CoBrowsing Integrations

Glia CoBrowsing integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

3.12/5 ★

Read Reviews (1)

Tethr

4.08 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Unqork

4.57 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

boost.ai

4.23 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Engageware

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

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for Glia CoBrowsing

Top Failure Risks for Glia CoBrowsing

Glia Technologies, Inc News

Partnership

Blend and Glia Partner to Transform Customer and Member Interactions for Bank and Credit Union Lending Teams

Blend Labs and Glia have announced a partnership to integrate Glias chat, voice, video, and AI-powered interaction tools into Blends Digital Banking platform. This collaboration enables banks and credit unions to guide borrowers through mortgage and consumer loan applications, improving customer engagement, application completion rates, and borrower loyalty.

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Product

Glia Introduces Latest AI Innovations, Including Glia Quality Analyst(GPT) - PR Newswire

Glia has introduced new AI innovations, including the Glia Quality Analyst (GPT).

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Product

Glia Introduces Latest AI Innovations, Including Glia Quality ...

Glia introduces new AI innovations, including Glia Quality AnalystGPT, enhancing customer engagement through various digital and phone-centric solutions, video banking, and AI-powered call center services for financial institutions.

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Executive

Glia Doubles Down on Channel and Hires Ray Hicken as Executive Channel Advisor - PR Newswire

Glia hires Ray Hicken as Executive Channel Advisor to strengthen their channel strategy.

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Glia Technologies, Inc Profile

Company Name

Glia Technologies, Inc

Company Website

https://www.glia.com/

HQ Location

30 W 21st St New York, New Yorkr 10010, US

Employees

51-100

Social

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Financials

SERIES D