Ameyo: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Ameyo
Brand: Ameyo
Rating: 4.23 (311 reviews)

4.23 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Ameyo: Contact Center Software | Call Center Software ..

Ameyo Overview

Ameyo provides advanced omnichannel contact center and helpdesk software capabilities. Features include comprehensive call center solutions to enhance customer service.

Use Cases

Customers recommend Helpdesk Management, Engagement Management, Contact List Management, as the business use cases that they have been most satisfied with while using Ameyo.

Other use cases:

Communication Management
Segmentation And Targeting
Call Recording
Engaging On Social Media
Scheduling Post To Social Media
Measuring Customer Satisfaction
Competitive Intelligence

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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Ameyo.

Other priorities:

Increase Sales & Revenue
Improve Stakeholder Relations
Improve ROI
Launch New Products
Improve Consistency
Establish Thought Leadership
Improve Brand Engagement
Scale Best Practices
Increase Customer Life Time Value

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Ameyo Use-Cases and Business Priorities: Customer Satisfaction Data

Ameyo works with different mediums / channels such as Phone Calls. Social Media. and Omnichannel.

Ameyo's features include Ticketing, Personalization, and Dashboard. and Ameyo support capabilities include Email Support, Chat Support, Phone Support, etc. also Ameyo analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Ameyo has given us a special capability to understand and connect intimately with our customers, not only using traditional phone, email and messaging but on more interactive social media, thereby assisting us segment and have very targeted and personalized approach in offering our customers world class financial services...." Peer review by James M., IT Head, Banking

Popular Business Setting

for Ameyo

Top Industries

Banking
Retail
Apparel & Fashion

Popular in

Enterprise
Mid Market
Small Business

Ameyo is popular in Banking, Retail, and Apparel & Fashion and is widely used by Enterprise, Mid Market, and Small Business.

Comprehensive Insights on Ameyo Use Cases

Why is Ameyo the best choice for Helpdesk Management?

How does Ameyo address your Engagement Management Challenges?

How can Ameyo optimize your Contact List Management Workflow?

How does Ameyo address your Communication Management Challenges?

10+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Ameyo solved their business needs. Cuspera uses 311 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Case Studies

Sports

CASE STUDY iMarque Solutions

Ameyo's remote contact center solution helped iMarque Solutions lower operational costs by 15%. iMarque faced issues with manual overheads, poor connect rates, and remote agent monitoring. Ameyo prov...ided a mobile agent app, automatic dialing, and live monitoring dashboards. Agents could work from anywhere, even without laptops or fast internet. Managers gained better insights and tracking of agent performance. The solution was implemented quickly and smoothly.

CASE STUDY Dr. Batra's Homeopathy

Ameyo's Truecaller verified brand identity solution helped Dr. Batra's Homeopathy improve their outbound call connect rate by 7-8%. The solution gave Dr. Batra's a green Caller ID, a verified busines...s badge, and a trusted brand presence. This helped reduce spam concerns and made their calls more recognizable. Dr. Batra's saw better business productivity and more effective spam management. The solution protected their brand identity and helped them stand out from unverified calls.

CASE STUDY SP Madrid

Ameyo Voice helped SP Madrid, a leading collections company in the Philippines, solve remote call center challenges. The company faced issues like no unified agent desktop, low call connect rates, an...d inefficient manual processes. Ameyo provided an all-in-one voice solution with automated dialer, in-built CRM, and real-time dashboards. SP Madrid migrated over 100 agents to remote work in less than 48 hours. The solution improved agent productivity, call connect rates, and business continuity.

CASE STUDY DocsApp

Ameyo Voice helped DocsApp improve their outbound call connect rates to 70-75%. DocsApp faced issues with fragmented customer data, a disintegrated CRM, poor connect rates, and high response times. A...meyo provided a unified agent desktop, smooth CRM integration, automated dialers, and real-time reporting. DocsApp used Ameyo’s multi-campaign login to manage multiple inbound and outbound campaigns. The solution made DocsApp’s call management more flexible and efficient.

Telecommunications

CASE STUDY Unitel

Ameyo's omnichannel ticketing solution helped Unitel improve customer service. Unitel used Ameyo to manage tickets from all channels in one place. The unified agent desktop let agents handle interact...ions without switching screens. The solution supported inbound and outbound calls, self-service IVR, and analytics. Unitel aimed to deliver a better omnichannel experience and grow its business.

Financial Services

CASE STUDY Spice Money

Ameyo provided its Mobile Agent App Solution to Spice Money. Spice Money needed to support remote agents and lacked remote-ready infrastructure. Ameyo enabled agents to use their own devices and moni...tor performance remotely. Within two weeks, Spice Money reached 100% productivity and handled customer queries with 50% of agent capacity. The solution reduced turnaround time and was easy to deploy.