Touchpoint Overview

This is a summary of the comprehensive capabilities and benefits of Touchpoint based on over 1337 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Touchpoint, Thanx Software, RepeatRewards, m’loyal, Dynamics, etc., all belong to a category of solutions that help Customer Loyalty Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Touchpoint is right for your needs? Our Cuspera AI engine can evaluate how Touchpoint fits your specific business needs, industry, and context. Get your personalized assessment report today.

Touchpoint supports business activities such as:

  • Helpdesk Management
  • Engagement Management
  • Communication Management
  • Contact List Management
  • Membership Management

Touchpoint can help you with many business goals, such as Acquire Customers, Enhance Customer Relationships, Enter New Markets Internationally Or Locally, and Increase Sales & Revenue. It can help manage these activities if you use Mobile Mobile App and E-Mail for these needs. As a solution, Touchpoint's capabilities include Recording, Personalization, Dashboard, etc.

Touchpoint Religious Institutions Vertical is its biggest customer base.

Reviews

"...Anytime ease of use is not as easy, I give customer service a call and they help me through it within the day!..." Peer review by Jon L., Pastor, Religious Institutions

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well Touchpoint solved their Customer Loyalty Management needs. Cuspera uses 1337 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Loyalty Management needs.

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Touchpoint.

Other priorities:

  • Enter New Markets Internationally Or Locally
  • Increase Sales & Revenue
See all business priorities See less business priorities

Use Cases

Peers recommend Helpdesk Management , Engagement Management , Communication Management , as the business use cases that they have been most satisfied while using Touchpoint.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Helpdesk Management with Mobile

4.33/5

Read Reviews (51)

"...Anytime ease of use is not as easy, I give customer service a call and they help me through it within the day!..."
Engagement Management with Mobile and Mobile App

4.84/5

Read Reviews (36)

"...It can be a great tool for contribution recordkeeping, attendance tracking, visitor follow up, and so much more...."
engaging and following up

4.81/5

Read Reviews (33)

"...TouchPoint provides a robust and flexible yet affordable church management software system for mobile devices and computers that enables and equips church leaders to manage their church, engage their people, and fund their vision...."
Communication Management with E-Mail

4.65/5

Read Reviews (28)

"...You have to almost be a programmer to send an email...."
sending & publishing communications

4.49/5

Read Reviews (21)

"...You have to almost be a programmer to send an email...."
tracking & monitoring communications

4.46/5

Read Reviews (4)

"...We are a smaller church with a smaller budget, and TouchPoint allows us to have access to a powerful set of tools, including child-check in, membership tracking, contact tracking, emailing, and online giving, all rolled into one seamless, cost-effective bundle...."
PEER EXPERIENCES
Helpdesk Management with Mobile

4.33/5

Read Reviews (51)

"...Anytime ease of use is not as easy, I give customer service a call and they help me through it within the day!..." Peer review by Jon L., Pastor, Religious Institutions
Engagement Management with Mobile and Mobile App

4.84/5

Read Reviews (36)

"...It can be a great tool for contribution recordkeeping, attendance tracking, visitor follow up, and so much more...." Peer review by Amber E., Church secretary, Religious Institutions
engaging and following up

4.84/5

Read Reviews (33)

Communication Management with E-Mail

4.65/5

Read Reviews (28)

"...You have to almost be a programmer to send an email...." Peer review by Ric O., Lead Pastor, Religious Institutions
sending & publishing communications

4.65/5

Read Reviews (21)

tracking & monitoring communications

4.65/5

Read Reviews (4)

22+ more Business Use Cases

Our AI advisor, Wyz, harnessed 1337 insights from peers and experts to help you assess how these Touchpoint use cases fit your Customer Loyalty Management needs.

Frequently Asked Questions(FAQ)

for Touchpoint

What is Touchpoint?

Touchpoint is a customer experience and data platform that fuels growth for QSR, Table Service, Drive-Thru, and Pizza/Delivery. It's an enterprise POS reinvented for the best guest experience and highest loyalty participation.

What is Touchpoint used for?

Touchpoint is a Customer Loyalty Management Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Helpdesk Management, Engagement Management and Communication Management .

What are the top features of Touchpoint?

Recording, Personalization and Dashboard are some of the top features of Touchpoint.

Who uses Touchpoint?

Touchpoint is used by Religious Institutions, Non-Profit Organization Management and Accounting among other industries.

What are Touchpoint alternatives?

Thanx Software, RepeatRewards, M’Loyal and Dynamics are popular alternatives for Touchpoint.

Where is Touchpoint located?

Touchpoint is headquartered at San Francisco Bay Area, Silicon Valley, West Coast.

Popular Business Setting

for Touchpoint

Top Industries

  • Religious Institutions
  • Non-Profit Organization Management
  • Accounting

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

Peers used Touchpoint to Acquire customers and Enhance customer relationships

Peer and Expert Opinion on Features

for Touchpoint

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Recording

4.81/5

Read Reviews (61)
Personalization

3.87/5

Read Reviews (52)
Dashboard

2.12/5

Read Reviews (11)
Alerts: popups & Notifications

3.98/5

Read Reviews (7)
Rewards

4.27/5

Read Reviews (6)
FEATURES RATINGS AND REVIEWS
Recording

4.81/5

Read Reviews (61)
Personalization

3.87/5

Read Reviews (52)
Dashboard

2.12/5

Read Reviews (11)
Alerts: popups & Notifications

3.98/5

Read Reviews (7)
Rewards

4.27/5

Read Reviews (6)

IT and Other Capabilities

for Touchpoint

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.39/5

Read Reviews (105)
Data Import

3.80/5

Read Reviews (234)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.39/5

Read Reviews (105)
Data Import

3.80/5

Read Reviews (234)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.51/5

Read Reviews (35)
Email Support

4.48/5

Read Reviews (44)
24/7 Support

4.37/5

Read Reviews (282)
Phone Support

3.32/5

Read Reviews (43)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.51/5

Read Reviews (35)
Email Support

4.48/5

Read Reviews (44)
24/7 Support

4.37/5

Read Reviews (282)
Phone Support

3.32/5

Read Reviews (43)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

3.70/5

Read Reviews (185)
Analytics

2.87/5

Read Reviews (5)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

3.70/5

Read Reviews (185)
Analytics

2.87/5

Read Reviews (5)

Software Failure Risk Guidance

?

for Touchpoint

Overall Risk Meter

Low Medium High

Top Failure Risks for Touchpoint

Vendor Profile Details

Company Name

Touchpoint.io

HQ Location

San Francisco Bay Area, Silicon Valley, West Coast

Employees

11-50

Financials

SERIES B