Touchpoint Overview
This is a summary of the comprehensive capabilities and benefits of Touchpoint based on over 1337 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Touchpoint, Thanx Software, RepeatRewards, m’loyal, Dynamics, etc., all belong to a category of solutions that help Customer Loyalty Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Touchpoint is right for your needs? Our Cuspera AI engine can evaluate how Touchpoint fits your specific business needs, industry, and context. Get your personalized assessment report today.
Touchpoint supports business activities such as:
- Helpdesk Management
- Engagement Management
- Communication Management
- Contact List Management
- Membership Management
Touchpoint can help you with many business goals, such as Acquire Customers, Enhance Customer Relationships, Enter New Markets Internationally Or Locally, and Increase Sales & Revenue. It can help manage these activities if you use Mobile Mobile App and E-Mail for these needs. As a solution, Touchpoint's capabilities include Recording, Personalization, Dashboard, etc.
Touchpoint Religious Institutions Vertical is its biggest customer base.
Reviews
"...Anytime ease of use is not as easy, I give customer service a call and they help me through it within the day!..." Peer review by Jon L., Pastor, Religious Institutions
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Touchpoint solved their Customer Loyalty Management needs. Cuspera uses 1337 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Loyalty Management needs.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Touchpoint.
Use Cases
Peers recommend Helpdesk Management , Engagement Management , Communication Management , as the business use cases that they have been most satisfied while using Touchpoint.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management with Mobile |
4.33/5 ★ |
"...Anytime ease of use is not as easy, I give customer service a call and they help me through it within the day!..." Peer review by Jon L., Pastor, Religious Institutions |
| Engagement Management with Mobile and Mobile App |
4.84/5 ★ |
"...It can be a great tool for contribution recordkeeping, attendance tracking, visitor follow up, and so much more...." Peer review by Amber E., Church secretary, Religious Institutions |
| engaging and following up |
4.81/5 ★ |
"...TouchPoint provides a robust and flexible yet affordable church management software system for mobile devices and computers that enables and equips church leaders to manage their church, engage their people, and fund their vision...." Peer review |
| Communication Management with E-Mail |
4.65/5 ★ |
"...You have to almost be a programmer to send an email...." Peer review by Ric O., Lead Pastor, Religious Institutions |
| sending & publishing communications |
4.49/5 ★ |
"...You have to almost be a programmer to send an email...." Peer review by Ric Olsen, Religious Institutions |
| tracking & monitoring communications |
4.46/5 ★ |
"...We are a smaller church with a smaller budget, and TouchPoint allows us to have access to a powerful set of tools, including child-check in, membership tracking, contact tracking, emailing, and online giving, all rolled into one seamless, cost-effective bundle...." Peer review by Sean C., Pastor, Religious Institutions |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management with Mobile |
4.33/5 ★ |
"...Anytime ease of use is not as easy, I give customer service a call and they help me through it within the day!..." Peer review by Jon L., Pastor, Religious Institutions |
|
| Engagement Management with Mobile and Mobile App |
4.84/5 ★ |
"...It can be a great tool for contribution recordkeeping, attendance tracking, visitor follow up, and so much more...." Peer review by Amber E., Church secretary, Religious Institutions |
|
| engaging and following up |
4.84/5 ★ |
| Communication Management with E-Mail |
4.65/5 ★ |
"...You have to almost be a programmer to send an email...." Peer review by Ric O., Lead Pastor, Religious Institutions |
|
| sending & publishing communications |
4.65/5 ★ |
| tracking & monitoring communications |
4.65/5 ★ |
22+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1337 insights from peers and experts to help you assess how these Touchpoint use cases fit your Customer Loyalty Management needs.
Frequently Asked Questions(FAQ)
for Touchpoint
What is Touchpoint?
What is Touchpoint used for?
What are the top features of Touchpoint?
Who uses Touchpoint?
What are Touchpoint alternatives?
Where is Touchpoint located?
Popular Business Setting
for Touchpoint
Top Industries
- Religious Institutions
- Non-Profit Organization Management
- Accounting
Popular in
- Small Business
- Mid Market
- Large Enterprise
Peers used Touchpoint to Acquire customers and Enhance customer relationships
Touchpoint Alternatives
Peer and Expert Opinion on Features
for Touchpoint
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (61) |
| Personalization | Read Reviews (52) |
| Dashboard | Read Reviews (11) |
| Alerts: popups & Notifications | Read Reviews (7) |
| Rewards | Read Reviews (6) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (61) |
| Personalization | Read Reviews (52) |
| Dashboard | Read Reviews (11) |
| Alerts: popups & Notifications | Read Reviews (7) |
| Rewards | Read Reviews (6) |
IT and Other Capabilities
for Touchpoint
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (105) |
| Data Import | Read Reviews (234) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (105) |
| Data Import | Read Reviews (234) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (35) |
| Email Support | Read Reviews (44) |
| 24/7 Support | Read Reviews (282) |
| Phone Support | Read Reviews (43) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (35) |
| Email Support | Read Reviews (44) |
| 24/7 Support | Read Reviews (282) |
| Phone Support | Read Reviews (43) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (185) |
| Analytics | Read Reviews (5) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (185) |
| Analytics | Read Reviews (5) |
Software Failure Risk Guidance
?for Touchpoint
Overall Risk Meter
Top Failure Risks for Touchpoint
Vendor Profile Details
Company Name
Touchpoint.io
Company Website
https://touchpoint.io/index-commerce.phpHQ Location
San Francisco Bay Area, Silicon Valley, West Coast
Employees
11-50
Financials
SERIES B
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