Preferred Patron Overview

Preferred Patron is a customer loyalty management solution designed for companies of all sizes that offers incentive promotions, visitor loyalty management, multi-channel marketing and gift card management functionalities within a suite. Preferred Patron currently helps businesses across the retail, automotive, healthcare, gaming, hospitality, cosmetics, salon and spa, health and fitness, golf resort and country club, and café and pub industries to increase their customer engagement and retention.

Preferred Patron captures all the necessary customer data including demographic data, purchase behaviors, and customer communications to help create loyalty-centric business rules. An integrated marketing management tool manages and coordinates event-triggered offer emails on a real-time basis. Preferred Patron provides various incentive-based programs such as appreciation, coupons, recognition, referral, miss you, cash back, and more.

Preferred Patron features an incentive promotions module that enables users to manage different types of promotions such as cash backs, appreciations, recognitions, referrals and mystery awards. In addition to this, users can also roll out a tablet-based visitor engagement solution where they can incentivize customers visiting their stores. Preferred Patron features multi-channel marketing, which allows users to design and send customized loyalty campaigns through multiple channels including email, SMS messages and social media.

Cuspera Reviews

62 buyers and buying teams have used Cuspera to assess how well Preferred Patron solved their Customer Loyalty Management needs. Cuspera uses 1136 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Loyalty Management needs.

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Preferred Patron.

Other priorities:

  • Increase Sales & Revenue
  • Improve Brand Engagement
  • Improve ROI
  • Build Brand Awareness
See all business priorities See less business priorities

Use Cases

Peers recommend Loyalty Management , Helpdesk Management , Engagement Management , as the business use cases that they have been most satisfied while using Preferred Patron.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Loyalty Management

4.76/5

Read Reviews (277)

"...It coordinates our rewards program with our advertising promotions and gift card program...." Peer review by Becky Moore
customise loyalty program

4.72/5

Read Reviews (40)

identify target customers

3.77/5

Read Reviews (2)

create engagement based loyalty

3.42/5

Read Reviews (1)

Helpdesk Management with E-Mail, Phone Calls and Promotions

4.62/5

Read Reviews (30)

"...They all have such a strong knowledge of the software and it's capabilities that calling in for help is quick and easy...." Peer review by John H., Chief Executive Officer, Entertainment
Engagement Management with E-Mail

4.84/5

Read Reviews (23)

"...Our company's rewards program, which runs on Preferred Patron's loyalty platform, has become the cornerstone for all our direct to consumer engagement strategies...." Peer review by Ed Rix
engaging and following up

4.64/5

Read Reviews (11)

PEER EXPERIENCES
Loyalty Management

4.76/5

Read Reviews (277)

"...It coordinates our rewards program with our advertising promotions and gift card program...." Peer review by Becky Moore
customise loyalty program

4.76/5

Read Reviews (40)

identify target customers

4.76/5

Read Reviews (2)

create engagement based loyalty

4.76/5

Read Reviews (1)

Helpdesk Management with E-Mail, Phone Calls and Promotions

4.62/5

Read Reviews (30)

"...They all have such a strong knowledge of the software and it's capabilities that calling in for help is quick and easy...." Peer review by John H., Chief Executive Officer, Entertainment
Engagement Management with E-Mail

4.84/5

Read Reviews (23)

"...Our company's rewards program, which runs on Preferred Patron's loyalty platform, has become the cornerstone for all our direct to consumer engagement strategies...." Peer review by Ed Rix
engaging and following up

4.84/5

Read Reviews (11)

26+ more Business Use Cases

Our AI advisor, Wyz, harnessed 1136 insights from peers and experts to help you assess how these Preferred Patron use cases fit your Customer Loyalty Management needs.

Popular Business Setting

for Preferred Patron

Top Industries

  • Retail
  • Food & Beverages
  • Medical Practice

Popular in

  • Small Business
  • Mid Market

Peers used Preferred Patron to Enhance customer relationships and Acquire customers

Peer and Expert Opinion on Features

for Preferred Patron

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Rewards

4.83/5

Read Reviews (182)
Gamification

4.83/5

Read Reviews (182)
Personalization

4.41/5

Read Reviews (15)
FEATURES RATINGS AND REVIEWS
Rewards

4.83/5

Read Reviews (182)
Gamification

4.83/5

Read Reviews (182)
Personalization

4.41/5

Read Reviews (15)

IT and Other Capabilities

for Preferred Patron

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.00/5

Read Reviews (42)
Data Export

3.50/5

Read Reviews (18)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.00/5

Read Reviews (42)
Data Export

3.50/5

Read Reviews (18)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.84/5

Read Reviews (26)
Chat Support

4.79/5

Read Reviews (22)
24/7 Support

4.77/5

Read Reviews (185)
Phone Support

4.70/5

Read Reviews (32)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.84/5

Read Reviews (26)
Chat Support

4.79/5

Read Reviews (22)
24/7 Support

4.77/5

Read Reviews (185)
Phone Support

4.70/5

Read Reviews (32)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.42/5

Read Reviews (1)
Custom Reports

4.71/5

Read Reviews (56)
Analytics

3.42/5

Read Reviews (1)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.42/5

Read Reviews (1)
Custom Reports

4.71/5

Read Reviews (56)
Analytics

3.42/5

Read Reviews (1)

Software Failure Risk Guidance

?

for Preferred Patron

Overall Risk Meter

Low Medium High

Top Failure Risks for Preferred Patron

Vendor Profile Details

Company Name

Preferred market Solutions

HQ Location

3 Canale Dr, Egg Harbor Township, New Jersey 08234, US

Employees

11-50

Social

Financials

NA