Preferred Patron Overview
Preferred Patron is a customer loyalty management solution designed for companies of all sizes that offers incentive promotions, visitor loyalty management, multi-channel marketing and gift card management functionalities within a suite. Preferred Patron currently helps businesses across the retail, automotive, healthcare, gaming, hospitality, cosmetics, salon and spa, health and fitness, golf resort and country club, and café and pub industries to increase their customer engagement and retention.
Preferred Patron captures all the necessary customer data including demographic data, purchase behaviors, and customer communications to help create loyalty-centric business rules. An integrated marketing management tool manages and coordinates event-triggered offer emails on a real-time basis. Preferred Patron provides various incentive-based programs such as appreciation, coupons, recognition, referral, miss you, cash back, and more.
Preferred Patron features an incentive promotions module that enables users to manage different types of promotions such as cash backs, appreciations, recognitions, referrals and mystery awards. In addition to this, users can also roll out a tablet-based visitor engagement solution where they can incentivize customers visiting their stores. Preferred Patron features multi-channel marketing, which allows users to design and send customized loyalty campaigns through multiple channels including email, SMS messages and social media.
Cuspera Reviews
62 buyers and buying teams have used Cuspera to assess how well Preferred Patron solved their Customer Loyalty Management needs. Cuspera uses 1136 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Loyalty Management needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Preferred Patron.
Use Cases
Peers recommend Loyalty Management , Helpdesk Management , Engagement Management , as the business use cases that they have been most satisfied while using Preferred Patron.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Loyalty Management |
4.76/5 ★ |
"...I had a Hard drive crash - called support and they had me re-installed and up and running on the newer version of the Preferred Patron Rewards Software Program in a matter of minutes...." Peer review by Paula Hand, CFO, Wet Pets by Steve |
| customise loyalty program |
4.72/5 ★ |
"...Improved customer loyalty and communication of special events, sales and announcements to customers...." Peer review by Jeff D., President, Retail |
| identify target customers |
3.77/5 ★ |
"...It has not decreased the shopping frequency at all, in fact, our frequency has increased because we are able to target specific customers categories and create targeted marketing campaigns...." Peer review by COURTNEY L., Operations Director, Retail |
| create engagement based loyalty |
3.42/5 ★ |
"...The most comprehensive and effect customer loyalty and engagement software available!..." Peer review from Preferred Market Solutions |
| Helpdesk Management with E-Mail, Phone Calls and Promotions |
4.62/5 ★ |
"...This was a non-issue; they were accommodating, answered the phones and tech support helped us on Saturdays and Sundays...." Peer review by Deborah Baier |
| Engagement Management with E-Mail |
4.84/5 ★ |
"...The most comprehensive and effect customer loyalty and engagement software available!..." Peer review from Preferred Market Solutions |
| engaging and following up |
4.64/5 ★ |
"...They will even receive follow-up communications and incentives, again after defined periods, based on the pet owner s engagement with the prior communications!..." Loyalty Based DVM Marketing? What DVM Agencies Should Know! |
| PEER EXPERIENCES | |
|---|---|
| Loyalty Management |
4.76/5 ★ |
"...I had a Hard drive crash - called support and they had me re-installed and up and running on the newer version of the Preferred Patron Rewards Software Program in a matter of minutes...." Peer review by Paula Hand, CFO, Wet Pets by Steve |
|
| customise loyalty program |
4.76/5 ★ |
| identify target customers |
4.76/5 ★ |
| create engagement based loyalty |
4.76/5 ★ |
| Helpdesk Management with E-Mail, Phone Calls and Promotions |
4.62/5 ★ |
"...This was a non-issue; they were accommodating, answered the phones and tech support helped us on Saturdays and Sundays...." Peer review by Deborah Baier |
|
| Engagement Management with E-Mail |
4.84/5 ★ |
"...The most comprehensive and effect customer loyalty and engagement software available!..." Peer review from Preferred Market Solutions |
|
| engaging and following up |
4.84/5 ★ |
26+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1136 insights from peers and experts to help you assess how these Preferred Patron use cases fit your Customer Loyalty Management needs.
Frequently Asked Questions(FAQ)
for Preferred Patron
What is Preferred Patron?
What is Preferred Patron used for?
What are the top features of Preferred Patron?
Who uses Preferred Patron?
What are Preferred Patron alternatives?
Where is Preferred Patron located?
Popular Business Setting
for Preferred Patron
Top Industries
- Retail
- Food & Beverages
- Medical Practice
Popular in
- Small Business
- Mid Market
Peers used Preferred Patron to Enhance customer relationships and Acquire customers
Preferred Patron Alternatives
Peer and Expert Opinion on Features
for Preferred Patron
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Rewards | Read Reviews (182) |
| Gamification | Read Reviews (182) |
| Personalization | Read Reviews (15) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Rewards | Read Reviews (182) |
| Gamification | Read Reviews (182) |
| Personalization | Read Reviews (15) |
IT and Other Capabilities
for Preferred Patron
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (42) |
| Data Export | Read Reviews (18) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (42) |
| Data Export | Read Reviews (18) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (26) |
| Chat Support | Read Reviews (22) |
| 24/7 Support | Read Reviews (185) |
| Phone Support | Read Reviews (32) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (26) |
| Chat Support | Read Reviews (22) |
| 24/7 Support | Read Reviews (185) |
| Phone Support | Read Reviews (32) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (56) |
| Analytics | Read Reviews (1) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (56) |
| Analytics | Read Reviews (1) |
Software Failure Risk Guidance
?for Preferred Patron
Overall Risk Meter
Top Failure Risks for Preferred Patron
Vendor Profile Details
Company Name
Preferred market Solutions
Company Website
https://www.preferredpatron.com/HQ Location
3 Canale Dr, Egg Harbor Township, New Jersey 08234, US
Employees
11-50
Social
Financials
NA
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