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Oracle Advertising and Customer Experience (CX): Use-Cases, Insights and Reviews | 2025 Cuspera

4.68 5

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(1671)

CX Cloud to build, manage, and maintain customer relationships.

AI Powered

Failure Risk for Oracle Advertising and Customer Experience (CX) ?

Oracle Advertising and Customer Experience (CX) Overview

Oracle Advertising and Customer Experience (CX) Software helps manage client relationships and delivers integrated apps beyond conventional CRM. It maximizes advertising performance and enhances customer interactions.

Use Cases

Customers recommend Engagement Management, Loyalty Management, Advertisement, as the business use cases that they have been most satisfied with while using Oracle Advertising and Customer Experience (CX).

Other use cases:

Campaign Management
Helpdesk Management
Sales Document Management
Digital Marketing
Communication Management
Account Management
Trade Show Marketing

See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Oracle Advertising and Customer Experience (CX).

Other priorities:

Acquire Customers
Enter New Markets Internationally Or Locally
Improve Brand Engagement
Scale Best Practices
Launch New Products
Increase Customer Life Time Value
Improve ROI
Grow Market Share
Build Brand Awareness
Establish Thought Leadership
Improve Digital And Social Presence
Improve Stakeholder Relations
Shorten Ramp Up Time
Improve Efficiency
Improve Internal Communications

See all business priorities See less business priorities

Oracle Advertising and Customer Experience (CX) Use-Cases and Business Priorities: Customer Satisfaction Data

Oracle Advertising and Customer Experience (CX) works with different mediums / channels such as Omnichannel.

Oracle Advertising and Customer Experience (CX)'s features include Personalization, Feedback Surveys, Rewards, etc. and Oracle Advertising and Customer Experience (CX) support capabilities include AI Powered, 24/7 Support, Chat Support, etc. also Oracle Advertising and Customer Experience (CX) analytics capabilities include Analytics, and Custom Reports.

Reviews

"It takes Oracle Field Service two minutes to do what previously was a two-hour manual job. About 95 percent of the dispatchers’ routing work is going to be automated. They are already taking on additional duties in anticipation of that workload cut." - Eric Lontz

Oracle Advertising and Customer Experience (CX), Preferred Patron, Tapmango, Retently, Genesys Cloud, etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Oracle Advertising and Customer Experience (CX)

Top Industries

Hospitality
Retail
Consumer Electronics

Popular in

Enterprise
Mid Market
Large Enterprise

Oracle Advertising and Customer Experience (CX) is popular in Hospitality, Retail, and Consumer Electronics and is widely used by Enterprise, Mid Market, and Large Enterprise.

Comprehensive Insights on Oracle Advertising and Customer Experience (CX) Use Cases

How does Oracle Advertising and Customer Experience (CX) address your Engagement Management Challenges?

Oracle's tools allow businesses to create personalized customer journeys and communications across various channels. These tools help businesses track customer interactions, segment audiences, and measure engagement. Businesses can use these capabilities to enhance customer relationships and increase engagement.

"...That s why we are taking a unique, data-first approach that can help brands eliminate their blind spots and make every customer interaction matter, he added...." 3 Ad-Tech Stories You Need to Know This Week

Read Reviews

How efficiently Does Oracle Advertising and Customer Experience (CX) manage your Loyalty Management?

Why is Oracle Advertising and Customer Experience (CX) the best choice for Advertisement?

How does Oracle Advertising and Customer Experience (CX) address your Campaign Management Challenges?

What makes Oracle Advertising and Customer Experience (CX) ideal for Helpdesk Management?

11 buyers and buying teams have used Cuspera to assess how well Oracle Advertising and Customer Experience (CX) solved their Customer Experience Management needs. Cuspera uses 1671 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Eric Lontz Application Engineer II GCI Communication	It takes Oracle Field Service two minutes to do what previously was a two-hour manual job. About 95 percent of the dispatchers’ routing work is going to be automated. They are already taking on additional duties in anticipation of that workload cut. Testimonial By Eric Lontz
Flavio Freitas CTO Esfera	Since 2019, we’ve operated 100% in the Oracle Cloud. We had the opportunity to rewrite the platform, and we opted for Oracle Commerce and Oracle Kubernetes to be cloud native from the onset. Testimonial By Flavio Freitas
Matthew Lloyd Senior Director of CRM Global Hotel Alliance	Oracle has been a great partner. With Oracle Responsys, we were able to capture hotel guests’ data and centralize it on one platform. This empowered us to create customer journeys and send out personalized communications that increased engagement on our GHA DISCOVERY loyalty platform. Testimonial By Matthew Lloyd

CUSTOMERS	TESTIMONIALS
Eric Lontz Application Engineer II GCI Communication	It takes Oracle Field Service two minutes to do what previously was a two-hour manual job. About 95 percent of the dispatchers’ routing work is going to be automated. They are already taking on additional duties in anticipation of that workload cut. Testimonial By Eric Lontz
Flavio Freitas CTO Esfera	Since 2019, we’ve operated 100% in the Oracle Cloud. We had the opportunity to rewrite the platform, and we opted for Oracle Commerce and Oracle Kubernetes to be cloud native from the onset. Testimonial By Flavio Freitas
Matthew Lloyd Senior Director of CRM Global Hotel Alliance	Oracle has been a great partner. With Oracle Responsys, we were able to capture hotel guests’ data and centralize it on one platform. This empowered us to create customer journeys and send out personalized communications that increased engagement on our GHA DISCOVERY loyalty platform. Testimonial By Matthew Lloyd

Case Studies

Hospitality

Case Study Sinoexpo Informa Markets

How Sinoexpo improves efficiency by 30% and boosts employee satisfaction with Oracle

Telecommunications

Case Study GCI Communication

How GCI automatically dispatches 95% of its work orders with Oracle CX

Marketing and Advertising

Case Study Spectrum Reach

How Spectrum Reach beats industry benchmarks with Oracle CX

Consumer Electronics

Case Study Panasonic

How Panasonic automates digital-first service experiences with Oracle CX

Hospitality

Case Study Global Hotel Alliance

How Global Hotel Alliance personalizes guest experiences across channels with Oracle

Telecommunications

Case Study Windstream

How Windstream gives customers more visibility and control with Oracle CX

More Oracle Advertising and Customer Experience (CX) Customer Stories...

Frequently Asked Questions(FAQ)

for Oracle Advertising and Customer Experience (CX)

What is Oracle Advertising and Customer Experience (CX)?

Oracle Advertising and Customer Experience (CX) Software helps to establish, manage, serve, and cultivate enduring client relationships and delivers an integrated suite of apps that goes beyond conventional CRM. Creates a thorough understanding of the customers and every interaction they have, regardless of the way, the time, the place, or the person. Provides the tools for outstanding customer experiences, from client acquisition to customer retention and all in between.

It maximizes advertising performance and produces superior results through high-quality targeting data, cutting-edge contextual technology, and potent measurement tools. It increases campaign participation, customizes B2B strategy, enhances B2C channels, and gains real-time information. The CX software utilizes Oracle sales and delivers responsive selling across all touchpoints. Also, combines the strategy and execution of sales, and connects and personalizes service engagements.

What is Oracle Advertising and Customer Experience (CX) used for?

Oracle Advertising and Customer Experience (CX) is a Customer Experience Management Software mainly used by its customers to Enhance Customer Relationships and Increase Sales & Revenue by Engagement Management, Loyalty Management and Advertisement .

What are the top features of Oracle Advertising and Customer Experience (CX)?

Personalization, Feedback surveys and Rewards are some of the top features of Oracle Advertising and Customer Experience (CX).

Who uses Oracle Advertising and Customer Experience (CX)?

Oracle Advertising and Customer Experience (CX) is used by Hospitality, Retail and Consumer Electronics among other industries.

What are Oracle Advertising and Customer Experience (CX) alternatives?

Preferred Patron, Tapmango, Retently and Genesys Cloud are popular alternatives for Oracle Advertising and Customer Experience (CX).

Where is Oracle Advertising and Customer Experience (CX) located?

Oracle Advertising and Customer Experience (CX) is headquartered at 500 Oracle Parkway Redwood Shores, CA 94065.

Peers used Oracle Advertising and Customer Experience (CX) for engagement management and loyalty management

Oracle Advertising and Customer Experience (CX) Competitors

More Oracle Advertising and Customer Experience (CX) Alternatives...

Oracle Advertising and Customer Experience (CX) Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	4.74/5 ★ Read Reviews (66)
Analytics	4.85/5 ★ Read Reviews (174)
Custom Reports	4.53/5 ★ Read Reviews (147)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	4.74/5 ★ Read Reviews (66)
Analytics	4.85/5 ★ Read Reviews (174)
Custom Reports	4.53/5 ★ Read Reviews (147)

Software Failure Risk Guidance

for Oracle Advertising and Customer Experience (CX)

Overall Risk Meter

Low Medium High

Top Failure Risks for Oracle Advertising and Customer Experience (CX)

Oracle Corporation News

Company 06/10/2025

Oracle expands presence in Dubai with new AI-powered customer experience centre

Oracle has expanded its presence in Dubai Internet City by opening a new AI-powered Customer Experience Centre. This facility aims to showcase Oracle's latest AI technologies and innovations, offering immersive demonstrations and real-world use cases. It is designed to help organizations accelerate AI innovation and unlock new business opportunities in the UAE and the Middle East.

Product 06/10/2025

Oracles agentic AI push in Fusion Cloud CX offers embedded automation for CX leaders

Oracle has introduced new pre-built agents within its Fusion Cloud CX suite to enhance operational efficiency in sales, marketing, and service processes. These agents, such as the Account Product Fit Agent and Deal Advisor Agent, offer predictive and automated features to streamline tasks without needing custom frameworks. This strategic move aims to differentiate Oracle from competitors like Salesforce and Microsoft by providing embedded, cost-effective solutions for CX leaders.

Awards 02/10/2025