Compare Genesys Cloud vs Oracle Advertising and Customer Experience (CX)

Goals Achieved

• Acquire customers

• Enhance customer relationships

• Increase sales & revenue

• Enter new markets internationally or locally

• Scale best practices

• Improve ROI

• Improve efficiency

• Improve stakeholder relations

• Grow market share

• Improve internal communications

• Build brand awareness

• Manage risk

• Launch new products

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• Enhance customer relationships

• Increase sales & revenue

• Acquire customers

• Enter new markets internationally or locally

• Improve brand engagement

• Scale best practices

• Launch new products

• Increase customer life time value

• Improve ROI

• Grow market share

• Build brand awareness

• Establish thought leadership

• Improve digital and social presence

• Improve stakeholder relations

• Shorten ramp up time

• Improve efficiency

• Improve internal communications

• See 14 more

Channels Used

• e-mail

• offline

• trade shows

• omnichannel

• phone calls

• promotions

• mobile

• chat

• website

• point of sale

• mobile app

• user generated content

• blogs

• coupons

• games

• text SMS

• on premises

• social media

• mass media

• television

• Whatsapp

• events

• mobile ads

• Slack

• See 21 more

• e-mail

• offline

• trade shows

• omnichannel

• phone calls

• promotions

• mobile

• chat

• website

• point of sale

• mobile app

• user generated content

• blogs

• coupons

• games

• text SMS

• on premises

• social media

• mass media

• television

• Whatsapp

• events

• mobile ads

• Slack

• See 21 more