Oracle CX Service Overview

Oracle-cx-Service integrates web, social, and contact center experiences. A unified, cross-channel service solution in the Oracle Cloud is created.

Use Cases

Customers recommend Engagement Management, Knowledge Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Oracle CX Service.

Other use cases:

  • Customer Feedback Management
  • Communication Management
  • Contact List Management
  • Workflow Management
  • Customer Case Management
  • Social Media Management
  • Contract Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Oracle CX Service.

Other priorities:

  • Improve Internal Communications
  • Launch New Products
  • Improve Efficiency
  • Scale Best Practices
  • Grow Market Share
  • Increase Sales & Revenue
See all business priorities See less business priorities

Oracle CX Service Use-Cases and Business Priorities: Customer Satisfaction Data

Oracle CX Service works with different mediums / channels such as Phone Calls. and Chat.

Oracle CX Service's features include Ticketing, Feedback Surveys, Personalization, etc. and Oracle CX Service support capabilities include Chat Support, AI Powered, Phone Support, etc. also Oracle CX Service analytics capabilities include Analytics, and Custom Reports.

Reviews

"...This flexible and scalable platform includes : Web Customer Service, Cross-Channel Contact Center, Field Service Management, Knowledge Management, and Oracle Policy Automation...." Peer review

Oracle CX Service, Retently, Genesys Cloud, Oracle Advertising and Customer Experience (CX), Tenfold, etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Oracle CX Service

Top Industries

  • Information Technology and Services
  • Retail
  • Financial Services

Popular in

  • Enterprise
  • Large Enterprise
  • Mid Market

Oracle CX Service is popular in Information Technology And Services, Retail, and Financial Services and is widely used by Enterprise, Large Enterprise, and Mid Market.

Oracle CX Service Customer wins, Customer success stories, Case studies

How can Oracle CX Service optimize your Engagement Management Workflow?

How can Oracle CX Service optimize your Knowledge Management Workflow?

What solutions does Oracle CX Service provide for Helpdesk Management?

How does Oracle CX Service facilitate Customer Feedback Management?

How efficiently Does Oracle CX Service manage your Communication Management?

11 buyers and buying teams have used Cuspera to assess how well Oracle CX Service solved their Customer Experience Management needs. Cuspera uses 2018 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.

Frequently Asked Questions(FAQ)

for Oracle CX Service

What is Oracle CX Service used for?

Oracle CX Service is a Customer Experience Management Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Knowledge Management and Helpdesk Management .

What are the top features of Oracle CX Service?

Ticketing, Feedback surveys and Personalization are some of the top features of Oracle CX Service.

Who uses Oracle CX Service?

Oracle CX Service is used by Information Technology And Services, Retail and Financial Services among other industries.

What are Oracle CX Service alternatives?

Retently, Genesys Cloud, Oracle Advertising And Customer Experience (CX) and Tenfold are popular alternatives for Oracle CX Service.

Where is Oracle CX Service located?

Oracle CX Service is headquartered at 500 Oracle Parkway Redwood Shores, CA 94065.
lightning

Peers used Oracle CX Service for engagement management and knowledge management

Oracle CX Service Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.82/5 ★

Read Reviews (18)
Analytics

4.68/5 ★

Read Reviews (85)
Custom Reports

3.84/5 ★

Read Reviews (194)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.82/5 ★

Read Reviews (18)
Analytics

4.68/5 ★

Read Reviews (85)
Custom Reports

3.84/5 ★

Read Reviews (194)

Software Failure Risk Guidance

?

for Oracle CX Service

Overall Risk Meter

Low Medium High

Top Failure Risks for Oracle CX Service

Oracle Corporation News

Awards

Oracle Named a Leader in Gartner Magic Quadrant for Transportation ...

Oracle has been recognized as a Leader in the 2026 Gartner Magic Quadrant for Transportation Management Systems for the 19th time. This accolade highlights Oracle's strong execution and comprehensive vision in the field. Oracle's Fusion Cloud Transportation Management, part of its Supply Chain & Manufacturing suite, leverages AI to enhance logistics efficiency, reduce costs, and improve service performance, addressing challenges like volatile demand and rising costs.

Read more →
Product

Consolidate Oracle Fusion AI Data Platform and E-Business Suite Data ...

Oracle has introduced the Oracle AI Data Platform to integrate data from Oracle Fusion AI Data Platform and Oracle E-Business Suite. This cloud-native platform enhances data integration, governance, and AI/ML capabilities. It supports a unified lakehouse architecture, enabling seamless reporting and analytics. The platform aims to improve financial transparency and decision-making by consolidating data across systems.

Read more →
Product

Oracle adds AI features to utilities suite targeting cost reduction and ...

Oracle has introduced new AI features to its Utilities Industry Suite, aiming to reduce costs and enhance reliability for electric, gas, and water utilities. The updates include AI-powered anomaly detection for billing accuracy, generative AI for asset failure prevention, and enhanced data intelligence tools for operations. These tools are designed to improve decision-making and customer satisfaction while addressing operational challenges.

Read more →
Awards

Oracle Secures Third Consecutive ABEA Win for Clinical Trial Data Management & Analytics

Oracle has won the Best Clinical Trials Supplier Award for Data Management & Analytics at the Asia Pacific Biopharma Excellence Awards 2026 for the third consecutive year. This recognition highlights Oracle's commitment to enhancing data quality and operational visibility in clinical trials through its Clinical One Data Collection solution, which aids in standardizing data handling and accelerating medical breakthroughs.

Read more →

Oracle Corporation Profile

Company Name

Oracle Corporation

Company Website

https://www.oracle.com/index.html

Year Founded

1977

HQ Location

500 Oracle Parkway Redwood Shores, CA 94065

Employees

10001+

Social

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Financials

IPO