Oracle CX Service Overview
Oracle-cx-Service integrates web, social, and contact center experiences. A unified, cross-channel service solution in the Oracle Cloud is created.
Use Cases
Customers recommend Engagement Management, Knowledge Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Oracle CX Service.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Oracle CX Service.
Oracle CX Service Use-Cases and Business Priorities: Customer Satisfaction Data
Oracle CX Service works with different mediums / channels such as Phone Calls. and Chat.
Oracle CX Service's features include Ticketing, Feedback Surveys, Personalization, etc. and Oracle CX Service support capabilities include Chat Support, AI Powered, Phone Support, etc. also Oracle CX Service analytics capabilities include Analytics, and Custom Reports.
Reviews
"...One location for all customer interactions...." Peer review by Christina Shortall, Vice President Customer Experience, Radius Bank
Oracle CX Service, Retently, Genesys Cloud, Oracle Advertising and Customer Experience (CX), Tenfold, etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Oracle CX Service
Top Industries
- Information Technology and Services
- Retail
- Financial Services
Popular in
- Enterprise
- Large Enterprise
- Mid Market
Oracle CX Service is popular in Information Technology And Services, Retail, and Financial Services and is widely used by Enterprise, Large Enterprise, and Mid Market.
Comprehensive Insights on Oracle CX Service Use Cases
Why is Oracle CX Service the best choice for Engagement Management?
How does Oracle CX Service facilitate Knowledge Management?
What solutions does Oracle CX Service provide for Helpdesk Management?
How does Oracle CX Service facilitate Customer Feedback Management?
How does Oracle CX Service address your Communication Management Challenges?
11 buyers and buying teams have used Cuspera to assess how well Oracle CX Service solved their Customer Experience Management needs. Cuspera uses 2018 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.
Frequently Asked Questions(FAQ)
for Oracle CX Service
What is Oracle CX Service used for?
What are the top features of Oracle CX Service?
Who uses Oracle CX Service?
What are Oracle CX Service alternatives?
Where is Oracle CX Service located?
Peers used Oracle CX Service for engagement management and knowledge management
Oracle CX Service Competitors
Oracle CX Service Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (18) |
| Analytics | Read Reviews (85) |
| Custom Reports | Read Reviews (194) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (18) |
| Analytics | Read Reviews (85) |
| Custom Reports | Read Reviews (194) |
Software Failure Risk Guidance
?for Oracle CX Service
Overall Risk Meter
Top Failure Risks for Oracle CX Service
Oracle Corporation News
Oracle to Offer Googles Gemini Models to Customers, Accelerating Enterprises Agentic AI Journeys
Oracle and Google Cloud have expanded their partnership to integrate Google's Gemini AI models into Oracle Cloud Infrastructure (OCI) Generative AI service. This collaboration allows Oracle customers to utilize advanced AI capabilities for various enterprise applications, including finance, HR, and marketing, enhancing workflow automation and AI agent deployment.
Oracle Deploys OpenAI GPT-5 Across Database and Cloud Applications Portfolio
Oracle has integrated OpenAI's GPT-5 across its database and cloud applications, including Oracle Fusion Cloud Applications and Oracle NetSuite. This deployment allows customers to leverage advanced AI capabilities for enhanced coding, reasoning, and business insights. The integration aims to improve productivity and decision-making through sophisticated AI-driven processes.
Celent Recognizes Oracle for Excellence in Digital Banking Platforms
Oracle Financial Services has been recognized by Celent as a leader in digital banking platforms, earning the Luminary designation in corporate digital banking and multiple XCelent Awards for retail and SMB banking. This recognition highlights Oracle's innovation in scalable, secure digital banking solutions across various regions, reinforcing its leadership in the financial services industry.
Lighthouse Now Available on Oracle Cloud Marketplace
Lighthouse's platform suite is now available on Oracle Cloud Marketplace, integrating with Oracle's OPERA Cloud via the Oracle Hospitality Integration Platform (OHIP). This integration allows hoteliers to access real-time data and insights, enhancing revenue management. The deployment on Oracle Cloud Infrastructure (OCI) offers streamlined data flow and operational efficiency for hotels globally.
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