Oracle CX Service Overview
Oracle-cx-Service integrates web, social, and contact center experiences. A unified, cross-channel service solution in the Oracle Cloud is created.
Use Cases
Customers recommend Engagement Management, Knowledge Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Oracle CX Service.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Oracle CX Service.
Oracle CX Service Use-Cases and Business Priorities: Customer Satisfaction Data
Oracle CX Service works with different mediums / channels such as Phone Calls. and Chat.
Oracle CX Service's features include Ticketing, Feedback Surveys, Personalization, etc. and Oracle CX Service support capabilities include Chat Support, AI Powered, Phone Support, etc. also Oracle CX Service analytics capabilities include Analytics, and Custom Reports.
Reviews
"...It allows to connect customers interactions with brands easily not matter which channel the customer used to interact with the business...." Peer review by Anonymous Reviewer
Oracle CX Service, Retently, Genesys Cloud, Oracle Advertising and Customer Experience (CX), Tenfold, etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Oracle CX Service
Top Industries
- Information Technology and Services
- Retail
- Financial Services
Popular in
- Enterprise
- Large Enterprise
- Mid Market
Oracle CX Service is popular in Information Technology And Services, Retail, and Financial Services and is widely used by Enterprise, Large Enterprise, and Mid Market.
Comprehensive Insights on Oracle CX Service Use Cases
How can Oracle CX Service enhance your Engagement Management process?
What benefits does Oracle CX Service offer for Knowledge Management?
How efficiently Does Oracle CX Service manage your Helpdesk Management?
What Are the key features of Oracle CX Service for Customer Feedback Management?
What Are the key features of Oracle CX Service for Communication Management?
11 buyers and buying teams have used Cuspera to assess how well Oracle CX Service solved their Customer Experience Management needs. Cuspera uses 2018 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.
Frequently Asked Questions(FAQ)
for Oracle CX Service
What is Oracle CX Service used for?
What are the top features of Oracle CX Service?
Who uses Oracle CX Service?
What are Oracle CX Service alternatives?
Where is Oracle CX Service located?
Peers used Oracle CX Service for engagement management and knowledge management
Oracle CX Service Competitors
Oracle CX Service Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (18) |
| Analytics | Read Reviews (85) |
| Custom Reports | Read Reviews (194) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (18) |
| Analytics | Read Reviews (85) |
| Custom Reports | Read Reviews (194) |
Software Failure Risk Guidance
?for Oracle CX Service
Overall Risk Meter
Top Failure Risks for Oracle CX Service
Oracle Corporation News
Oracle expands presence in Dubai with new AI-powered customer experience centre
Oracle has expanded its presence in Dubai Internet City by opening a new AI-powered Customer Experience Centre. This facility aims to showcase Oracle's latest AI technologies and innovations, offering immersive demonstrations and real-world use cases. It is designed to help organizations accelerate AI innovation and unlock new business opportunities in the UAE and the Middle East.
Oracles agentic AI push in Fusion Cloud CX offers embedded automation for CX leaders
Oracle has introduced new pre-built agents within its Fusion Cloud CX suite to enhance operational efficiency in sales, marketing, and service processes. These agents, such as the Account Product Fit Agent and Deal Advisor Agent, offer predictive and automated features to streamline tasks without needing custom frameworks. This strategic move aims to differentiate Oracle from competitors like Salesforce and Microsoft by providing embedded, cost-effective solutions for CX leaders.
Oracle Recognized as a Leader in 2025 IDC MarketScape for Worldwide Life Science R & D Pharmacovigilance Technology ... - Software - Oracle Corporation
Oracle Recognized as a Leader in 2025 IDC MarketScape for Worldwide Life Science R & D Pharmacovigilance Technology ... - Software - Oracle Corporation
Oracle Achieves Swift Compatible Application for Payments 2025 - Software - Oracle Corporation
Oracle Achieves Swift Compatible Application for Payments 2025 - Software - Oracle Corporation
Oracle Corporation Profile
HQ Location
500 Oracle Parkway Redwood Shores, CA 94065
Employees
10001+
Social
Financials
IPO
