Oracle CX Service Overview

Oracle-cx-Service integrates web, social, and contact center experiences. A unified, cross-channel service solution in the Oracle Cloud is created.

Use Cases

Customers recommend Engagement Management, Knowledge Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Oracle CX Service.

Other use cases:

  • Customer Feedback Management
  • Communication Management
  • Contact List Management
  • Workflow Management
  • Customer Case Management
  • Social Media Management
  • Contract Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Oracle CX Service.

Other priorities:

  • Improve Internal Communications
  • Launch New Products
  • Improve Efficiency
  • Scale Best Practices
  • Grow Market Share
  • Increase Sales & Revenue
See all business priorities See less business priorities

Oracle CX Service Use-Cases and Business Priorities: Customer Satisfaction Data

Oracle CX Service works with different mediums / channels such as Phone Calls. and Chat.

Oracle CX Service's features include Ticketing, Feedback Surveys, Personalization, etc. and Oracle CX Service support capabilities include Chat Support, AI Powered, Phone Support, etc. also Oracle CX Service analytics capabilities include Analytics, and Custom Reports.

Reviews

"...It does an excellent job of organizing our customer surveys and providing NPS.It organizes our customers into the various groups that directly support them...." Peer review by Joshua Tobiansky, Sr. Manager of Customer Success, HOSTING

Peer review evidence (same sources as the product rating summary)

"...Chat with engagement engine is very powerful allowing for a proactive chat to pop based on specific criteria...." Peer review by Rhianna Albert, Director, Solutions Consulting, eVerge Group
"...If you're wanting a multi-channel (chat, knowledge base/self service, ticketing) solution all from one product, and you have some dedicated resources or a lot you can spend on professional services, and if you prioritize data over the end-user and agent experience, this might be a reasonable product...." Peer review by Kristine Tannert, Product Manager, Insperity
"...Oracle has a good consumer portal that can be used as a website or typically is used in conjunction with a main website as a contact center or help center site...." Peer review by Carl Elliott, VP Professional Services & Solutions, Helix Business Solutions

Oracle CX Service, Retently, Genesys Cloud, Oracle Advertising and Customer Experience (CX), Tenfold, etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Oracle CX Service

Top Industries

  • Information Technology and Services
  • Retail
  • Financial Services

Popular in

  • Enterprise
  • Large Enterprise
  • Mid Market

Oracle CX Service is popular in Information Technology And Services, Retail, and Financial Services and is widely used by Enterprise, Large Enterprise, and Mid Market.

Oracle CX Service Customer wins, Customer success stories, Case studies

Why is Oracle CX Service the best choice for Engagement Management?

What benefits does Oracle CX Service offer for Knowledge Management?

How can Oracle CX Service optimize your Helpdesk Management Workflow?

What Are the key features of Oracle CX Service for Customer Feedback Management?

How does Oracle CX Service address your Communication Management Challenges?

11 buyers and buying teams have used Cuspera to assess how well Oracle CX Service solved their Customer Experience Management needs. Cuspera uses 2018 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.

 

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Lightpath - Telecommunications - Large

Lightpath Monetizes Digital Services and Powers AI-Driven Innovation with Oracle

New York, USA

Lightpath is leveraging Oracle Communications solutions and Oracle Fusion Cloud Applications to automate billing processes and enhance service delivery. By adopting Oracle Cloud Scale Billing and Ora...cle Unified Assurance, Lightpath aims to improve operational efficiency and accelerate time-to-market for new services. The integration of AI-driven insights will further optimize finance and supply chain operations.

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Oracle (ORCL) Lands $395.8 Million Federal HR Deal And Expands In ...

Washington D.C., USA

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Zebra Technologies - Information Technology And Services - Large

Lincolnshire, USA

Oracle Cloud SCM helped Zebra Technologies streamline its supply chain. Forecast accuracy improved by nearly 100%. The company automated 90% of orders, saving 20,000 hours a year. Integration with tr...ansportation tools saved $2 million on a single order. Employee work-life balance improved, and IT costs dropped. Zebra now delivers products on time and plans to expand its cloud use.

Read more →

Zebra Technologies - Consumer Electronics - Large

Lincolnshire, USA

Oracle Cloud helped Zebra Technologies improve its sales order process. Zebra moved its sales apps and data to Oracle Cloud to boost order speed and accuracy. The company launched a one-stop online s...hop for 10,000+ channel partners. Oracle Commerce and CPQ let partners configure complex quotes and access real-time sales data. Zebra now sees fewer support calls and enjoys zero downtime. IT staff can focus on insights, not database admin.

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Yamaichi Electronics USA - Manufacturing - Medium

San Jose, USA

Yamaichi Electronics USA replaced manual processes with Oracle Fusion Cloud ERP and SCM. The company eliminated legacy systems and Excel-based workflows. Now, it manages manufacturing, supply chain, ...procurement, and accounting on Oracle Cloud. This change improved visibility, automation, and on-time delivery. Leadership gained real-time insights into revenue, margins, and inventory, supporting better decisions and business growth.

Read more →

Frequently Asked Questions (FAQ)

What buyers ask before choosing Oracle CX Service

What is Oracle CX Service used for?

Oracle CX Service is a Customer Experience Management Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Knowledge Management and Helpdesk Management .

What are the top features of Oracle CX Service?

Ticketing, Feedback surveys and Personalization are some of the top features of Oracle CX Service.

Who uses Oracle CX Service?

Oracle CX Service is used by Information Technology And Services, Retail and Financial Services among other industries.

What are Oracle CX Service alternatives?

Retently, Genesys Cloud, Oracle Advertising And Customer Experience (CX) and Tenfold are popular alternatives for Oracle CX Service.

Where is Oracle CX Service located?

Oracle CX Service is headquartered at 500 Oracle Parkway Redwood Shores, CA 94065.
lightning

Peers used Oracle CX Service for engagement management and knowledge management

Oracle CX Service Competitors

Oracle CX Service Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.82/5 ★

Read Reviews (18)
Analytics

4.68/5 ★

Read Reviews (85)
Custom Reports

3.84/5 ★

Read Reviews (194)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.82/5 ★

Read Reviews (18)
Analytics

4.68/5 ★

Read Reviews (85)
Custom Reports

3.84/5 ★

Read Reviews (194)

Software Failure Risk Guidance

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for Oracle CX Service

Overall Risk Meter

Low Medium High

Top Failure Risks for Oracle CX Service

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Oracle Corporation Profile

Company Name

Oracle Corporation

Company Website

https://www.oracle.com/index.html

Year Founded

1977

HQ Location

500 Oracle Parkway Redwood Shores, CA 94065

Employees

10001+

Social

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Financials

IPO