Oracle CX Service Overview

Oracle-cx-Service integrates web, social, and contact center experiences. A unified, cross-channel service solution in the Oracle Cloud is created.

Use Cases

Customers recommend Engagement Management, Knowledge Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Oracle CX Service.

Other use cases:

  • Customer Feedback Management
  • Communication Management
  • Contact List Management
  • Workflow Management
  • Customer Case Management
  • Social Media Management
  • Contract Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Oracle CX Service.

Other priorities:

  • Improve Internal Communications
  • Launch New Products
  • Improve Efficiency
  • Scale Best Practices
  • Grow Market Share
  • Increase Sales & Revenue
See all business priorities See less business priorities

Oracle CX Service Use-Cases and Business Priorities: Customer Satisfaction Data

Oracle CX Service works with different mediums / channels such as Phone Calls. and Chat.

Oracle CX Service's features include Ticketing, Feedback Surveys, Personalization, etc. and Oracle CX Service support capabilities include Chat Support, AI Powered, Phone Support, etc. also Oracle CX Service analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Definitely, self-help, chat, knowledge base, and reporting are great...." Peer review by Verified User, Manager in Customer Service, Information Technology and Services

Peer review evidence (same sources as the product rating summary)

"...Only Oracle Service Cloud provides the functions we require to integrate and manage customer inquiries and interactions across all channels, enabling us to improve call-center staff productivity and enhance the customer experience throughout the entire service chain from reservation, to airport and inflight services, to arrival and post arrival...." Peer review by Yuko Yoshimura, Director, Innovation and IT Strategy, Service Innovations, All Nippon Airways
"...I think the knowledge base web interface of RightNow is very easy to use for end users and professionals alike...." Peer review by Engineer in Information Technology
"...Only Oracle Service Cloud could provide the multichannel, highly scalable solution that we needed to improve the performance of our call centers and sales and support network...." Peer review by Anthony Micomonaco, Manager, Knowledge Management, Product and Markets, National Australia Bank

Oracle CX Service, Retently, Genesys Cloud EX, Oracle Advertising and Customer Experience (CX), Tenfold, etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Oracle CX Service

Top Industries

  • Information Technology and Services
  • Retail
  • Financial Services

Popular in

  • Enterprise
  • Large Enterprise
  • Mid Market

Oracle CX Service is popular in Information Technology And Services, Retail, and Financial Services and is widely used by Enterprise, Large Enterprise, and Mid Market.

Oracle CX Service Customer wins, Customer success stories, Case studies

Why is Oracle CX Service the best choice for Engagement Management?

How can Oracle CX Service optimize your Knowledge Management Workflow?

What Are the key features of Oracle CX Service for Helpdesk Management?

How does Oracle CX Service address your Customer Feedback Management Challenges?

How efficiently Does Oracle CX Service manage your Communication Management?

11 buyers and buying teams have used Cuspera to assess how well Oracle CX Service solved their Customer Experience Management needs. Cuspera uses 2018 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.

 

U.S. Department of Defense - Defense - Very Large

Oracle Secures $7 Billion Pentagon IT Modernization Agreement

Washington, D.C., USA

Oracle has secured a $7 billion, 10-year enterprise software agreement with the U.S. Department of Defense to modernize its IT infrastructure. The contract consolidates Oracle's software licenses and... support across the Pentagon, aiming to enhance interoperability, reduce cybersecurity risks, and streamline software procurement. The deal includes Oracle's cloud-based SaaS applications and AI technology, supporting mission-critical scenarios.

Read on →
 

U.S. Department of War - Defense - Very Large

Pentagon Consolidates Oracle Software Into One $6.99B, 10-Year Contract

Arlington, USA

The U.S. Department of War awarded Oracle a $6.99 billion, 10-year contract to consolidate its on-premises software across all military branches and intelligence agencies. This sole-source contract i...s expected to save $441 million and locks out competitors for a decade, providing Oracle with a stable revenue base amid its financial challenges.

Read on →
 

U.S. Department of War - Defense - Very Large

Oracle wins $7 billion Pentagon software contract

Washington D.C., USA

Oracle secured a 10-year contract worth up to $6.99 billion from the U.S. Department of War to consolidate Oracle software licenses across military branches. The deal, part of the Enterprise Software... Initiative, includes on-premises licenses, maintenance, consulting, and SaaS offerings. It aims to streamline procurement and enhance cloud and AI capabilities, generating significant taxpayer savings.

Read on →
 

Zebra Technologies - Consumer Electronics - Large

Lincolnshire, USA

Zebra Technologies used Oracle Cloud to upgrade its sales and ordering process. The company moved sales applications and data to the cloud to improve order speed and accuracy. Oracle Commerce and Ora...cle CPQ helped Zebra launch an online shop for 10,000+ channel partners. Partners now configure their own SKUs and access a single dashboard for orders. Zebra reduced partner support calls and achieved zero downtime. Oracle Analytics Cloud gives a real-time view of sales orders.

Read more →
 

Yamaichi Electronics USA - Manufacturing - Medium

San Jose, USA

Yamaichi Electronics USA replaced manual processes with Oracle Fusion Cloud ERP and SCM. The company eliminated legacy systems and Excel-based workflows. Now, it manages manufacturing, supply chain, ...and accounting on Oracle Cloud. This change improved visibility, automation, and on-time delivery. Leadership gained real-time insights into revenue, margins, and inventory. The move set the stage for future business growth.

Read more →
 

Xerox - Information Technology And Services - Large

Norwalk, USA

Xerox used Oracle Cloud to launch new business units twice as fast as before. The company reduced IT system implementation from three months to just six weeks. Oracle Cloud enabled Xerox to quickly d...eploy online commerce, invoice processing, and business analytics. Xerox now brings innovations like 3D printing and augmented reality to market faster. Leaders at Xerox credit Oracle Cloud for their increased agility and speed to market.

Read more →

Frequently Asked Questions (FAQ)

What buyers ask before choosing Oracle CX Service

What is Oracle CX Service used for?

Oracle CX Service is a Customer Experience Management Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Knowledge Management and Helpdesk Management .

What are the top features of Oracle CX Service?

Ticketing, Feedback surveys and Personalization are some of the top features of Oracle CX Service.

Who uses Oracle CX Service?

Oracle CX Service is used by Information Technology And Services, Retail and Financial Services among other industries.

What are Oracle CX Service alternatives?

Retently, Genesys Cloud EX, Oracle Advertising And Customer Experience (CX) and Tenfold are popular alternatives for Oracle CX Service.

Where is Oracle CX Service located?

Oracle CX Service is headquartered at 500 Oracle Parkway Redwood Shores, CA 94065.
lightning

Peers used Oracle CX Service for engagement management and knowledge management

Oracle CX Service Competitors

Oracle CX Service Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.82/5 ★

Read Reviews (18)
Analytics

4.68/5 ★

Read Reviews (85)
Custom Reports

3.84/5 ★

Read Reviews (194)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.82/5 ★

Read Reviews (18)
Analytics

4.68/5 ★

Read Reviews (85)
Custom Reports

3.84/5 ★

Read Reviews (194)

Software Failure Risk Guidance

?

for Oracle CX Service

Overall Risk Meter

Low Medium High

Top Failure Risks for Oracle CX Service

Oracle Corporation News

Partnership

Oracle and AWS Deepen Strategic Collaboration as Enterprise Adoption of Oracle AI Database@AWS Accelerates

Oracle and AWS have expanded their strategic collaboration to enhance the Oracle AI Database@AWS, now available in 22 AWS Regions. This partnership accelerates customer migration and adoption, offering new capabilities like Oracle Exadata Database Service on Exascale Infrastructure. Enterprises such as CJ Olive Young and Kobalt Music Group are leveraging the service for critical workloads, benefiting from integrated AWS analytics and AI services.

Read more →
Partnership

Quantinuum and Oracle Partner to Accelerate Hybrid Quantum Compute Adoption on Oracle Cloud Infrastructure

Oracle and Quantinuum have formed a strategic partnership to integrate Quantinuum's Helios quantum computer into Oracle Cloud Infrastructure (OCI). This collaboration aims to advance hybrid quantum-AI computing for enterprise, academic, and research applications. The partnership will enable OCI customers to access Helios for complex workloads, enhancing computing efficiency and energy use.

Read more →
Product

Oracle Health’s AI-Powered Patient Portal Now Generally Available

Oracle Health has launched its AI-powered Patient Portal, now generally available in the U.S., integrating with Oracle Health EHR. The portal offers patients easy access to medical records, plain-language explanations of health data, and self-service tools for managing care, enhancing patient engagement and reducing administrative burdens on healthcare providers.

Read more →
Product

Oracle APEX AI Application Generator: Bringing AI to Enterprise App ...

Oracle has launched the APEX AI Application Generator, now available in OCI on Autonomous AI Database Serverless as part of Oracle APEX 26.1. This tool uses APEXlang, a new Application Definition Language, to enable AI-driven enterprise application development. It focuses on generating application definitions rather than implementation code, enhancing security and maintainability.

Read more →

Oracle Corporation Profile

Company Name

Oracle Corporation

Company Website

https://www.oracle.com/index.html

Year Founded

1977

HQ Location

500 Oracle Parkway Redwood Shores, CA 94065

Employees

10001+

Social

Facebook Linkedin Twitter

Financials

IPO