Oracle CX Service Overview

Oracle-cx-Service integrates web, social, and contact center experiences. A unified, cross-channel service solution in the Oracle Cloud is created.

Use Cases

Customers recommend Engagement Management, Knowledge Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Oracle CX Service.

Other use cases:

  • Customer Feedback Management
  • Communication Management
  • Contact List Management
  • Workflow Management
  • Customer Case Management
  • Social Media Management
  • Contract Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Oracle CX Service.

Other priorities:

  • Improve Internal Communications
  • Launch New Products
  • Improve Efficiency
  • Scale Best Practices
  • Grow Market Share
  • Increase Sales & Revenue
See all business priorities See less business priorities

Oracle CX Service Use-Cases and Business Priorities: Customer Satisfaction Data

Oracle CX Service works with different mediums / channels such as Phone Calls. and Chat.

Oracle CX Service's features include Ticketing, Feedback Surveys, Personalization, etc. and Oracle CX Service support capabilities include Chat Support, AI Powered, Phone Support, etc. also Oracle CX Service analytics capabilities include Analytics, and Custom Reports.

Reviews

"...We also gained real-time engagement with customers, increasing online customer service staff productivity...." Peer review by Chen Long, President, Lessin Group

Peer review evidence (same sources as the product rating summary)

"...RightNow Engage: This product offers marketing automation and analytics to enhance the customer experience in the moment...." Peer review
"...Definitely, self-help, chat, knowledge base, and reporting are great...." Peer review by Verified User, Manager in Customer Service, Information Technology and Services
"...Oracle Service Cloud is optimized for: Helpdesk Ticketing Call Center EnvironmentsCustomer Patient Interview processes...." Peer review by Zachary Heitling, Business Support Representative I, Dexcom

Oracle CX Service, Retently, Genesys Cloud EX, Oracle Advertising and Customer Experience (CX), Tenfold, etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Oracle CX Service

Top Industries

  • Information Technology and Services
  • Retail
  • Financial Services

Popular in

  • Enterprise
  • Large Enterprise
  • Mid Market

Oracle CX Service is popular in Information Technology And Services, Retail, and Financial Services and is widely used by Enterprise, Large Enterprise, and Mid Market.

Oracle CX Service Customer wins, Customer success stories, Case studies

What makes Oracle CX Service ideal for Engagement Management?

What benefits does Oracle CX Service offer for Knowledge Management?

How can Oracle CX Service enhance your Helpdesk Management process?

How does Oracle CX Service address your Customer Feedback Management Challenges?

How efficiently Does Oracle CX Service manage your Communication Management?

11 buyers and buying teams have used Cuspera to assess how well Oracle CX Service solved their Customer Experience Management needs. Cuspera uses 2018 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.

 

Department of Veterans Affairs - Government - Very Large

House committee subpoenas Oracle’s Ellison about costly veterans health records project

Washington, USA

The House Veterans’ Affairs Committee has subpoenaed Oracle's Larry Ellison regarding the costly and delayed electronic health records project for the Department of Veterans Affairs. Initially esti...mated at $10 billion, the project is now projected to cost $27 billion and is behind schedule. Oracle's software is central to the project, which has faced bipartisan criticism for its management and execution.

Read on →
 

U.S. Department of Defense - Defense - Very Large

Oracle Secures $7 Billion Pentagon IT Modernization Agreement

Washington, D.C., USA

Oracle has secured a $7 billion, 10-year enterprise software agreement with the U.S. Department of Defense to modernize its IT infrastructure. The contract consolidates Oracle's software licenses and... support across the Pentagon, aiming to enhance interoperability, reduce cybersecurity risks, and streamline software procurement. The deal includes Oracle's cloud-based SaaS applications and AI technology, supporting mission-critical scenarios.

Read on →
 

U.S. Department of War - Defense - Very Large

Pentagon Consolidates Oracle Software Into One $6.99B, 10-Year Contract

Arlington, USA

The U.S. Department of War awarded Oracle a $6.99 billion, 10-year contract to consolidate its on-premises software across all military branches and intelligence agencies. This sole-source contract i...s expected to save $441 million and locks out competitors for a decade, providing Oracle with a stable revenue base amid its financial challenges.

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Zebra Technologies - Information Technology And Services - Large

Lincolnshire, USA

Oracle Cloud SCM helped Zebra Technologies streamline its supply chain. Forecast accuracy improved by nearly 100%. The company automated 90% of orders, saving 20,000 hours yearly. Integration with tr...ansportation tools saved $2 million on a single order. Employee work-life balance improved, and IT costs dropped. Zebra now delivers products on time and plans to expand its cloud use.

Read more →
 

Twelve Labs - Information Technology And Services - Small

San Francisco, USA

Twelve Labs used Oracle Cloud Infrastructure to train advanced AI video models. The company needed powerful computing to process hours of video data. OCI provided high-performance GPU nodes and fast ...networking. This led to 5X to 10X training efficiency gains. Twelve Labs went to market faster than planned. Their models help users search large video datasets for specific moments.

Read more →
 

Nomura Research Institute (NRI) - Professional Services - Large

Tokyo, Japan

Oracle Alloy helped Nomura Research Institute (NRI) expand its cloud business and sovereign AI offerings. NRI used Oracle Alloy to meet strict financial governance and data sovereignty needs for its ...customers. The solution enabled NRI to offer over 100 Oracle Cloud Infrastructure services and financial applications. NRI improved customer satisfaction by deploying NVIDIA Hopper GPUs in a dedicated cloud. The platform supports AI initiatives and regulatory compliance for Japan’s financial sector.

Read more →

Frequently Asked Questions (FAQ)

What buyers ask before choosing Oracle CX Service

What is Oracle CX Service used for?

Oracle CX Service is a Customer Experience Management Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Knowledge Management and Helpdesk Management .

What are the top features of Oracle CX Service?

Ticketing, Feedback surveys and Personalization are some of the top features of Oracle CX Service.

Who uses Oracle CX Service?

Oracle CX Service is used by Information Technology And Services, Retail and Financial Services among other industries.

What are Oracle CX Service alternatives?

Retently, Genesys Cloud EX, Oracle Advertising And Customer Experience (CX) and Tenfold are popular alternatives for Oracle CX Service.

Where is Oracle CX Service located?

Oracle CX Service is headquartered at 500 Oracle Parkway Redwood Shores, CA 94065.
lightning

Peers used Oracle CX Service for engagement management and knowledge management

Oracle CX Service Competitors

Oracle CX Service Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.82/5 ★

Read Reviews (18)
Analytics

4.68/5 ★

Read Reviews (85)
Custom Reports

3.84/5 ★

Read Reviews (194)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.82/5 ★

Read Reviews (18)
Analytics

4.68/5 ★

Read Reviews (85)
Custom Reports

3.84/5 ★

Read Reviews (194)

Software Failure Risk Guidance

?

for Oracle CX Service

Overall Risk Meter

Low Medium High

Top Failure Risks for Oracle CX Service

Oracle Corporation News

Partnership

Oracle Has Committed Hundreds of Billions to AI Data Centers. These 2 Industrial Stocks Will Power Them.

Oracle is investing billions in AI-focused data centers, boosting demand for infrastructure from Vertiv and Caterpillar. Vertiv provides power management and cooling systems, while Caterpillar supplies on-site power solutions. Their collaboration aims to accelerate data center deployment and power availability, supporting Oracle's cloud infrastructure expansion.

Read more →
Product

Oracle Exec Tells Workers That Its Own AI Rollout Didnt Go so Smoothly

Oracle's internal AI rollout, involving OpenAI's ChatGPT and Codex, improved code writing speed but created new bottlenecks. The company achieved 80% adoption within three months by establishing standards and controls. Oracle also used Anthropic's Mythos model to enhance code security, despite high false positives.

Read more →
Product

Death of the SaaS UI: How AI Agents Are Reshaping Salesforce, Oracle and Enterprise Software

Oracle is transforming its applications into agentic systems with Fusion Agentic Applications, allowing AI agents to execute business processes by accessing enterprise data and workflows. This shift aligns with industry trends where AI agents are reshaping enterprise software, reducing reliance on traditional SaaS UIs, and enhancing intelligent workflow automation.

Read more →
Product

Google Cloud launches M4N instances for Oracle workloads

Google Cloud has launched M4N instances in Google Compute Engine, targeting Oracle workloads with high memory and I/O needs. The new instances aim to optimize Oracle database deployments by reducing licensing costs through better compute-to-memory matching. The M4N series, featuring Intel Xeon processors, offers enhanced memory and storage performance, addressing enterprise needs for scalability and efficiency.

Read more →

Oracle Corporation Profile

Company Name

Oracle Corporation

Company Website

https://www.oracle.com/index.html

Year Founded

1977

HQ Location

500 Oracle Parkway Redwood Shores, CA 94065

Employees

10001+

Social

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Financials

IPO