Oracle CX Service Overview
This is a summary of the comprehensive capabilities and benefits of Oracle CX Service based on over 2018 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Oracle CX Service, PhaseWare Tracker, Zendesk For Service, Genesys Live Chat, freshdesk, etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Oracle CX Service is right for your needs? Our Cuspera AI engine can evaluate how Oracle CX Service fits your specific business needs, industry, and context. Get your personalized assessment report today.
Oracle CX Service supports business activities such as:
- Engagement Management
- Knowledge Management
- Helpdesk Management
- Customer Feedback Management
- Communication Management
Oracle CX Service can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Improve Internal Communications, Launch New Products, Improve Efficiency, etc. It can help manage these activities if you use Phone Calls and Chat for these needs. As a solution, Oracle CX Service's capabilities include Ticketing, Feedback Surveys, Personalization, etc.
Oracle CX Service was founded in 1977. Information Technology and Services Vertical is its biggest customer base.
Reviews
"...Strengths: - Cross-channel customer interaction availability...." Peer review by Pavol Procka, Communications Coordinator / Administrator, Cassava Enterprises
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Oracle CX Service solved their Customer Experience Management needs. Cuspera uses 2018 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Oracle CX Service.
Use Cases
Peers recommend Engagement Management , Knowledge Management , Helpdesk Management , as the business use cases that they have been most satisfied while using Oracle CX Service.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with Phone Calls |
4.83/5 ★ |
"...Strengths: - Cross-channel customer interaction availability...." Peer review by Pavol Procka, Communications Coordinator / Administrator, Cassava Enterprises |
| engaging and following up |
4.75/5 ★ |
"...Chat with engagement engine is very powerful allowing for a proactive chat to pop based on specific criteria...." Peer review by Rhianna Albert, Director, Solutions Consulting, eVerge Group |
| Knowledge Management with Chat |
4.94/5 ★ |
"...The system also handles the knowledge base: -The end users are exposed to self service on our OSvC powered customer portal ...." Peer review by Sky Dagan, IS Tech Lead, Payoneer |
| creating knowledge base |
4.16/5 ★ |
"...OSvC would fit large customer care operations that want to automate as much things as possible and are willing to invest in gaining the knowledge and expertise...." Peer review by Sky Dagan, IS Tech Lead, Payoneer |
| sharing knowledge |
3.42/5 ★ |
"...Moreover, by integrating information and building the FAQ page in house, we improved our internal awareness of knowledge sharing and built a system for improving customer satisfaction...." Peer review by Kazumi Takaki, Customer Center Manager, Infomart Corporation |
| Helpdesk Management with Phone Calls |
4.68/5 ★ |
"...It does a good job at letting us know how our support center reps are doing...." Peer review by Joshua Tobiansky, Sr. Manager of Customer Success, HOSTING |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with Phone Calls |
4.83/5 ★ |
"...Strengths: - Cross-channel customer interaction availability...." Peer review by Pavol Procka, Communications Coordinator / Administrator, Cassava Enterprises |
|
| engaging and following up |
4.83/5 ★ |
| Knowledge Management with Chat |
4.94/5 ★ |
"...The system also handles the knowledge base: -The end users are exposed to self service on our OSvC powered customer portal ...." Peer review by Sky Dagan, IS Tech Lead, Payoneer |
|
| creating knowledge base |
4.94/5 ★ |
| sharing knowledge |
4.94/5 ★ |
| Helpdesk Management with Phone Calls |
4.68/5 ★ |
"...It does a good job at letting us know how our support center reps are doing...." Peer review by Joshua Tobiansky, Sr. Manager of Customer Success, HOSTING |
|
39+ more Business Use Cases
Our AI advisor, Wyz, harnessed 2018 insights from peers and experts to help you assess how these Oracle CX Service use cases fit your Customer Experience Management needs.
Frequently Asked Questions(FAQ)
for Oracle CX Service
What is Oracle CX Service used for?
What are the top features of Oracle CX Service?
Who uses Oracle CX Service?
What are Oracle CX Service alternatives?
Where is Oracle CX Service located?
Popular Business Setting
for Oracle CX Service
Top Industries
- Information Technology and Services
- Retail
- Financial Services
Popular in
- Enterprise
- Large Enterprise
- Mid Market
Peers used Oracle CX Service to Enhance customer relationships and Acquire customers
Oracle CX Service Alternatives
Peer and Expert Opinion on Features
for Oracle CX Service
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (49) |
| Feedback surveys | Read Reviews (28) |
| Personalization | Read Reviews (21) |
| Recording | Read Reviews (18) |
| Alerts: popups & Notifications | Read Reviews (11) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (49) |
| Feedback surveys | Read Reviews (28) |
| Personalization | Read Reviews (21) |
| Recording | Read Reviews (18) |
| Alerts: popups & Notifications | Read Reviews (11) |
IT and Other Capabilities
for Oracle CX Service
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (64) |
| Data Import | Read Reviews (164) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (64) |
| Data Import | Read Reviews (164) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (120) |
| Phone Support | Read Reviews (90) |
| Email Support | Read Reviews (74) |
| 24/7 Support | Read Reviews (460) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (120) |
| Phone Support | Read Reviews (90) |
| Email Support | Read Reviews (74) |
| 24/7 Support | Read Reviews (460) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (18) |
| Analytics | Read Reviews (85) |
| Custom Reports | Read Reviews (194) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (18) |
| Analytics | Read Reviews (85) |
| Custom Reports | Read Reviews (194) |
Software Failure Risk Guidance
?for Oracle CX Service
Overall Risk Meter
Top Failure Risks for Oracle CX Service
Vendor Profile Details
HQ Location
500 Oracle Parkway Redwood Shores, CA 94065
Employees
10001+
Social
Financials
IPO
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