Product Business Settings

Oracle CX Service is popular in Information Technology And Services, Retail, and Financial Services industries and is widely used by Enterprise, Large Enterprise, and Mid Market.

Oracle CX Service Product Overview

Oracle-cx-Service integrates web, social, and contact center experiences. A unified, cross-channel service solution in the Oracle Cloud is created.

How satisfied the customers are with Oracle CX Service use-cases

Reviews

"...Oracle has a good consumer portal that can be used as a website or typically is used in conjunction with a main website as a contact center or help center site...." Peer review by Carl Elliott, VP Professional Services & Solutions, Helix Business Solutions

Oracle CX Service Customer Insights, Testimonials and Case Studies

How efficiently Does Oracle CX Service manage your Engagement Management?

Why is Oracle CX Service the best choice for Knowledge Management?

What benefits does Oracle CX Service offer for Helpdesk Management?

How does Oracle CX Service address your Customer Feedback Management Challenges?

What benefits does Oracle CX Service offer for Communication Management?

What is Oracle CX Service used for?

Oracle CX Service is a Customer Experience Management Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Knowledge Management and Helpdesk Management .

What are the top features of Oracle CX Service?

Ticketing, Feedback surveys and Personalization are some of the top features of Oracle CX Service.

Who uses Oracle CX Service?

Oracle CX Service is used by Information Technology And Services, Retail and Financial Services among other industries.

What are Oracle CX Service alternatives?

Retently, Genesys Cloud, Oracle Advertising And Customer Experience (CX) and Tenfold are popular alternatives for Oracle CX Service.

Where is Oracle CX Service located?

Oracle CX Service is headquartered at 500 Oracle Parkway Redwood Shores, CA 94065.

11 buyers and buying teams have used Cuspera to assess how well Oracle CX Service solved their Customer Experience Management needs. Cuspera uses 2018 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.

lightning

Peers used Oracle CX Service for engagement management and knowledge management

Oracle CX Service Competitors

Oracle CX Service Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.82/5 ★

Read Reviews (18)
Analytics

4.68/5 ★

Read Reviews (85)
Custom Reports

3.84/5 ★

Read Reviews (194)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.82/5 ★

Read Reviews (18)
Analytics

4.68/5 ★

Read Reviews (85)
Custom Reports

3.84/5 ★

Read Reviews (194)

Software Failure Risk Guidance

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for Oracle CX Service

Overall Risk Meter

Low Medium High

Top Failure Risks for Oracle CX Service

Oracle Corporation News

Awards
 

Oracle Named a Leader in 2026 Gartner Magic Quadrant for Source-to-Pay Suites

Oracle has been recognized as a Leader in the 2026 Gartner Magic Quadrant for Source-to-Pay Suites, highlighting its Oracle Fusion Cloud Procurement's embedded AI, analytics, and automation capabilities. This recognition underscores Oracle's focus on innovation and helping customers achieve business outcomes through streamlined procurement processes and enhanced supplier collaboration.

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Awards
 

Oracle Named a Leader in 2026 Gartner Magic Quadrant for Source - to - Pay Suites - Software - Oracle Corporation

Oracle has been recognized as a Leader in the 2026 Gartner Magic Quadrant for Source-to-Pay Suites, highlighting its Oracle Fusion Cloud Procurement. The platform's embedded AI, analytics, and automation enhance procurement processes, offering features like AI-driven supplier management and strategic sourcing. This recognition underscores Oracle's innovation and execution in helping organizations streamline procurement and achieve business outcomes.

Read more →
Partnership
 

Kenya secures first public cloud region through iXAfrica and Oracle alliance

Oracle and iXAfrica have partnered to establish Kenya's first public cloud region, enhancing local data storage and processing capabilities. This initiative will provide Oracle Cloud Infrastructure services in Nairobi, reducing latency and supporting data sovereignty. The collaboration aims to boost Kenya's digital infrastructure, benefiting enterprises, start-ups, and government agencies by offering a full suite of cloud services aligned with global standards.

Read more →
Partnership
 

Oracle TikTok Deal Recasts Cloud Role And Data Oversight Risks

Oracle has finalized its role in a U.S.-based TikTok joint venture, expanding its responsibilities in storing and securing TikTok's U.S. user data. This partnership highlights Oracle's move into consumer-facing data infrastructure, aligning with its cloud and data security focus. The deal positions Oracle against major cloud providers like Amazon and Microsoft, emphasizing its capability in handling regulated, high-volume workloads.

Read more →

Oracle Corporation Profile

Company Name

Oracle Corporation

Company Website

https://www.oracle.com/index.html

Year Founded

1977

HQ Location

500 Oracle Parkway Redwood Shores, CA 94065

Employees

10001+

Social

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Financials

IPO