Tenfold Overview
Tenfold bridges the gap between customer engagement systems and data, creating a seamless flow of contextual conversations. This tool enhances customer interactions by integrating various data sources, ensuring every conversation is informed and relevant. Businesses can leverage Tenfold to build stronger customer relationships, as it empowers teams with real-time insights and data-driven decision-making capabilities. Trusted by leading companies, Tenfold delivers tangible results, transforming customer experience management into a strategic advantage.
Use Cases
Customers recommend Engagement Management, Tracking & Monitoring Communications, Helpdesk Management, as the business use cases that they have been most satisfied with while using Tenfold.
Business Priorities
Increase Sales & Revenue and Acquire Customers are the most popular business priorities that customers and associates have achieved using Tenfold.
Tenfold Use-Cases and Business Priorities: Customer Satisfaction Data
Tenfold works with different mediums / channels such as Phone Calls.
Tenfold's features include Recording, Alerts: Popups & Notifications, Dashboard, etc. and Tenfold support capabilities include Phone Support, AI Powered, 24/7 Support, etc. also Tenfold analytics capabilities include Analytics, and Custom Reports.
Reviews
"Tenfold has been a great partner. They are willing to collaborate and go above and beyond to help us, the customer, be successful." - Jake Morey
Peer review evidence (same sources as the product rating summary)
"...I love that I can take notes during and after my calls and can easily reference those during follow up conversations...." Peer review by Anonymous Reviewer, Internet
"...Helps my account stay organized by being able to input notes and track calls...." Peer review by Jessica John
"...Tracking the amount of our calls to each account and the duration of those calls helps us to easily analyze..." Peer review by Hannah L, Senior Business Account Manager, Internet
Tenfold, Retently, Genesys Cloud, Oracle Advertising and Customer Experience (CX), Exotel, etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Tenfold provides customer care and sales agents with real-time contextual insights. Best-in-class customer experiences are enabled through these insights.
Popular Business Setting
for Tenfold
Top Industries
- Internet
- Financial Services
- Education
Popular in
- Mid Market
- Small Business
- Large Enterprise
Tenfold is popular in Internet, Financial Services, and Education and is widely used by Mid Market, Small Business, and Large Enterprise.
Tenfold Customer wins, Customer success stories, Case studies
What Are the key features of Tenfold for Engagement Management?
How does Tenfold address your Tracking & Monitoring Communications Challenges?
How can Tenfold enhance your Helpdesk Management process?
What solutions does Tenfold provide for Workflow Management?
How does Tenfold address your Contact List Management Challenges?
11 buyers and buying teams have used Cuspera to assess how well Tenfold solved their Customer Experience Management needs. Cuspera uses 3296 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Tenfold has been a great partner. They are willing to collaborate and go above and beyond to help us, the customer, be successful. Testimonial By Jake Morey |
|
We made a large implementation of Tenfold with Salesforce and the results have been great. We have access to a variety of call data that was previously not possible, and the ability to interact with calls outside of Salesforce is a huge win for our multitasking team. Testimonial By Joel Stevenson |
|
Tenfold really made helping students more efficient. It’s put everything that we need to know about that student in one spot. Testimonial By Jessica Davison |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Jake Morey Sr Director Of Product Mgmt Transamerica |
Tenfold has been a great partner. They are willing to collaborate and go above and beyond to help us, the customer, be successful. Testimonial By Jake Morey |
|
Joel Stevenson Former Vp Of Business Sales Wayfair |
We made a large implementation of Tenfold with Salesforce and the results have been great. We have access to a variety of call data that was previously not possible, and the ability to interact with calls outside of Salesforce is a huge win for our multitasking team. Testimonial By Joel Stevenson |
|
Jessica Davison Coordinator For Communication And Visitor Services Ferris State University |
Tenfold really made helping students more efficient. It’s put everything that we need to know about that student in one spot. Testimonial By Jessica Davison |
Ferris State University - Education - Large
Transamerica - Financial Services - Very Large
Wayfair - Retail - Very Large
Frequently Asked Questions(FAQ)
for Tenfold
What is Tenfold?
Tenfold is a communication platform for sales, IT, marketing teams to increase customer engagement, revenue and sales and reduces costs across organization.
Tenfold helps teams to integrate communication platform with existing CRM, creates compelling, consistent customer experiences across voice and digital channels without replacing customer communications infrastructure.it unifies customer profile and screen-pops, it integrates data and workflows across multiple systems, It acts as universal communications layer to connect into existing communications platforms, it helps in increasing customer engagement and capturing all interactions in the CRM for complete visibility into reps and teams performance.
Tenfold uses natural language processing for capturing all interactions in the CRM for complete visibility into reps and teams performance and creates compelling, consistent customer experiences across voice and digital channels without replacing customer communications infrastructure.
What is Tenfold used for?
What are the top features of Tenfold?
Who uses Tenfold?
What are Tenfold alternatives?
Where is Tenfold located?
Peers used Tenfold for engagement management and tracking & monitoring communications
Tenfold Competitors
Tenfold Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (21) |
| Analytics | Read Reviews (127) |
| Custom Reports | Read Reviews (223) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (21) |
| Analytics | Read Reviews (127) |
| Custom Reports | Read Reviews (223) |
Software Failure Risk Guidance
?for Tenfold
Overall Risk Meter
Top Failure Risks for Tenfold
Callinize, Inc Profile
HQ Location
2222 Rio Grande Austin, Texas 78705
Employees
101-250
Social
Financials
SERIES C
