Tenfold Overview
This is a summary of the comprehensive capabilities and benefits of Tenfold based on over 3296 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Tenfold, Genesys Cloud, Twilio, CSS Customer Experience Analytics, Relay Network, etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Tenfold is right for your needs? Our Cuspera AI engine can evaluate how Tenfold fits your specific business needs, industry, and context. Get your personalized assessment report today.
Tenfold supports business activities such as:
- Engagement Management
- Tracking & Monitoring Communications
- Helpdesk Management
- Workflow Management
- Contact List Management
Tenfold can help you with many business goals, such as Increase Sales & Revenue, Acquire Customers, Improve ROI, Enhance Customer Relationships, Improve Efficiency, etc. It can help manage these activities if you use Phone Calls for these needs. As a solution, Tenfold's capabilities include Recording, Alerts: Popups & Notifications, Dashboard, etc.
Tenfold was founded in 2015. Internet Vertical is its biggest customer base.
Reviews
"We made a large implementation of Tenfold with Salesforce and the results have been great. We have access to a variety of call data that was previously not possible, and the ability to interact with calls outside of Salesforce is a huge win for our ...multitasking team. " - Joel Stevenson
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Tenfold solved their Customer Experience Management needs. Cuspera uses 3296 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.
Business Priorities
Increase Sales & Revenue and Acquire Customers are the most popular business priorities peers achieved using Tenfold.
Use Cases
Peers recommend Engagement Management , Tracking & Monitoring Communications , Helpdesk Management , as the business use cases that they have been most satisfied while using Tenfold.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with Phone Calls |
4.95/5 ★ |
"...Get more done without sacrificing customer engagement or call quality...." Insurance |
| engaging and following up |
4.92/5 ★ |
"...We connect systems of engagement and customer data to enable better customer interactions...." Solutions |
| engaging with scheduling & cadence |
3.42/5 ★ |
"...Tenfold, in tandem with the above point, enabled the sales team to see any issues with the client but also what their cadence for calling historically had been...." Peer review by Verified User, Manager in Sales, Information Technology and Services |
| Tracking & Monitoring Communications with Phone Calls |
4.81/5 ★ |
"...Tracking calls to make sure we are doing what we promise to our clients...." Peer review by Administrator |
| Helpdesk Management with Phone Calls |
4.72/5 ★ |
"...Often I don't have to think about logging my calls and it helps me keep track of ongoing projects and the notes associated with them...." Peer review by Jeremy M., Specialized Onboarding Business Account Manager, Internet |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with Phone Calls |
4.95/5 ★ |
"...Get more done without sacrificing customer engagement or call quality...." Insurance |
|
| engaging and following up |
4.95/5 ★ |
| engaging with scheduling & cadence |
4.95/5 ★ |
| Tracking & Monitoring Communications with Phone Calls |
4.81/5 ★ |
"...Tracking calls to make sure we are doing what we promise to our clients...." Peer review by Administrator |
|
| Helpdesk Management with Phone Calls |
4.72/5 ★ |
"...Often I don't have to think about logging my calls and it helps me keep track of ongoing projects and the notes associated with them...." Peer review by Jeremy M., Specialized Onboarding Business Account Manager, Internet |
|
42+ more Business Use Cases
Our AI advisor, Wyz, harnessed 3296 insights from peers and experts to help you assess how these Tenfold use cases fit your Customer Experience Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We made a large implementation of Tenfold with Salesforce and the results have been great. We have access to a variety of call data that was previously not possible, and the ability to interact with calls outside of Salesforce is a huge win for our multitasking team. Testimonial By Joel Stevenson |
|
Tenfold really made helping students more efficient. It’s put everything that we need to know about that student in one spot. Testimonial By Jessica Davison |
|
Tenfold has been a great partner. They are willing to collaborate and go above and beyond to help us, the customer, be successful. Testimonial By Jake Morey |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Joel Stevenson Former Vp Of Business Sales Wayfair |
We made a large implementation of Tenfold with Salesforce and the results have been great. We have access to a variety of call data that was previously not possible, and the ability to interact with calls outside of Salesforce is a huge win for our multitasking team. Testimonial By Joel Stevenson |
|
Jessica Davison Coordinator For Communication And Visitor Services Ferris State University |
Tenfold really made helping students more efficient. It’s put everything that we need to know about that student in one spot. Testimonial By Jessica Davison |
|
Jake Morey Sr Director Of Product Mgmt Transamerica |
Tenfold has been a great partner. They are willing to collaborate and go above and beyond to help us, the customer, be successful. Testimonial By Jake Morey |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
|
Case Study WayfairRead More |
|
|
Case Study Ferris State UniversityRead More |
|
|
Case Study TransamericaRead More |
Frequently Asked Questions(FAQ)
for Tenfold
What is Tenfold?
What is Tenfold used for?
What are the top features of Tenfold?
Who uses Tenfold?
What are Tenfold alternatives?
Where is Tenfold located?
Popular Business Setting
for Tenfold
Top Industries
- Internet
- Financial Services
- Education
Popular in
- Mid Market
- Small Business
- Large Enterprise
Peers used Tenfold to Increase sales & revenue and Acquire customers
Tenfold Alternatives
Peer and Expert Opinion on Features
for Tenfold
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (183) |
| Alerts: popups & Notifications | Read Reviews (77) |
| Dashboard | Read Reviews (71) |
| Personalization | Read Reviews (68) |
| Capture information | Read Reviews (26) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (183) |
| Alerts: popups & Notifications | Read Reviews (77) |
| Dashboard | Read Reviews (71) |
| Personalization | Read Reviews (68) |
| Capture information | Read Reviews (26) |
IT and Other Capabilities
for Tenfold
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (254) |
| Data Import | Read Reviews (404) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (254) |
| Data Import | Read Reviews (404) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (117) |
| 24/7 Support | Read Reviews (331) |
| Email Support | Read Reviews (9) |
| Chat Support | Read Reviews (13) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (117) |
| 24/7 Support | Read Reviews (331) |
| Email Support | Read Reviews (9) |
| Chat Support | Read Reviews (13) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (21) |
| Analytics | Read Reviews (127) |
| Custom Reports | Read Reviews (223) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (21) |
| Analytics | Read Reviews (127) |
| Custom Reports | Read Reviews (223) |
Software Failure Risk Guidance
?for Tenfold
Overall Risk Meter
Top Failure Risks for Tenfold
Vendor Profile Details
HQ Location
2222 Rio Grande Austin, Texas 78705
Employees
101-250
Social
Financials
SERIES C
Get a personalised risk report for Tenfold
See Sample Risk ReportTell us more about yourself so that we can personalise incidents for your location, industry etc.
Connect to vendor request
Tenfold may get in touch with you regarding your request.
Request Custom Quote
Tenfold will get in touch with you regarding your request.