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Compare Tenfold vs Genesys Cloud

Comparison Summary

For Tenfold vs Genesys Cloud comparison, Our AI algorithm looked at 4294 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Tenfold and Genesys Cloud to solve their respective business needs.

Pros and cons of Tenfold and Genesys Cloud

Tenfold is more suited to businesses that require Engagement Management with Phone Calls and Communication Management with Phone Calls where as Genesys Cloud is focused towards Engagement Management and Customer Feedback Management with Promotions .

logo Tenfold

Focus area

Tenfold is better than Genesys Cloud for

Software Failure Risk

  • low

logo Genesys Cloud

Focus area

Software Failure Risk

  • low

About

Tenfold - The Customer Experience Cloud‚

Genesys Cloud | Genesys

Age

2015

1990

Financials

SERIES C

PRIVATE

Business Need

Total Processes
(we found evidences for)

62

70

Total Goals
(we found evidences for)

13

13

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


communication management

tracking & monitoring communications

sending & publishing communications


sales call management


helpdesk management


workflow management


contact list management


generation of new leads





customer feedback management

measuring customer satisfaction



account management


training & onboarding



pipeline management


social media management

social media analytics


conference call management


conversion management


follower management


content management


rating and review management


business development


lifetime value management


social media marketing



motivation management


products & pricelist management


talk track creation


campaign management


loyalty management

identify target customers


sales review & feedback


competitive intelligence



sales document management



relationship management



Top Goals

Goals Achieved

  • Increase sales & revenue

  • Acquire customers

  • Improve ROI

  • Enhance customer relationships

  • Improve efficiency

  • Improve consistency

  • Improve visibility

  • Scale best practices

  • Establish thought leadership

  • Improve stakeholder relations

  • Grow market share

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • See 10 more
  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • Scale best practices

  • Improve ROI

  • Improve efficiency

  • Improve stakeholder relations

  • Grow market share

  • Improve internal communications

  • Build brand awareness

  • Manage risk

  • Launch new products

  • See 10 more

Top Channels

Channels Used

  • phone calls

  • omnichannel

  • chat

  • promotions

  • text SMS

  • mobile

  • coupons

  • website

  • e-mail

  • mass media

  • television

  • offline

  • video

  • games

  • on premises

  • point of sale

  • Skype

  • blogs

  • user generated content

  • events

  • trade shows

  • mobile app

  • social media

  • See 20 more
  • phone calls

  • omnichannel

  • chat

  • promotions

  • text SMS

  • mobile

  • coupons

  • website

  • e-mail

  • mass media

  • television

  • offline

  • video

  • games

  • on premises

  • point of sale

  • Skype

  • blogs

  • user generated content

  • events

  • trade shows

  • mobile app

  • social media

  • See 20 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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low

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Integration Risk

low

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low

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Migration Risk

medium

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low

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Business Setting