Customer Radar Overview
This is a summary of the comprehensive capabilities and benefits of Customer Radar based on over 560 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Customer Radar, belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Customer Radar is right for your needs? Our Cuspera AI engine can evaluate how Customer Radar fits your specific business needs, industry, and context. Get your personalized assessment report today.
Customer Radar supports business activities such as:
- Customer Feedback Management
- Engagement Management
- Customer Case Management
- Competitive Intelligence
- Lifetime Value Management
Customer Radar can help you with many business goals, such as Acquire Customers, Enhance Customer Relationships, Increase Customer Life Time Value, Grow Market Share, Build Brand Awareness, etc. As a solution, Customer Radar's capabilities include Dashboard, Alerts: Popups & Notifications, Personalization, etc.
Reviews
"...Data such as your Net Promoter Score appears in your Dashboard as soon as it is collected, enabling you to act on it fast...." Voice of Customer feedback software based on NPS
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Customer Radar solved their Customer Experience Management needs. Cuspera uses 560 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Customer Radar.
Use Cases
Peers recommend Customer Feedback Management , Engagement Management , Customer Case Management , as the business use cases that they have been most satisfied while using Customer Radar.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Customer Feedback Management |
4.94/5 ★ |
"...Data such as your Net Promoter Score appears in your Dashboard as soon as it is collected, enabling you to act on it fast...." Voice of Customer feedback software based on NPS |
| measuring net promoter score |
4.86/5 ★ |
"...Customer Radar dashboard provides quick views of NPS trends over any period of time...." Customer feedback for different business roles |
| measuring customer satisfaction |
4.72/5 ★ |
"...Use the Customer Radar online calculator to calculate the loss to your business caused by low customer satisfaction and number of complaints. ..." Work out the customer lifetime value & how customer satisfaction affects it. |
| Engagement Management |
4.79/5 ★ |
"...Customer Radar now offers a Customer Engagement Team service to help you get on top of your negative feedback...." Engage your Detractors with the CR Customer Engagement Team! |
| engaging and following up |
4.73/5 ★ |
"...Online customers are engaged through email with each person who makes a purchase online receiving an invitation to provide feedback...." Customer Radar |
| Customer Case Management |
4.48/5 ★ |
"...Case Study - Mexicali Fresh - Customer Radar CASE STUDIES. ..." Mexicali Fresh |
| PEER EXPERIENCES | |
|---|---|
| Customer Feedback Management |
4.94/5 ★ |
"...Data such as your Net Promoter Score appears in your Dashboard as soon as it is collected, enabling you to act on it fast...." Voice of Customer feedback software based on NPS |
|
| measuring net promoter score |
4.94/5 ★ |
| measuring customer satisfaction |
4.94/5 ★ |
| Engagement Management |
4.79/5 ★ |
"...Customer Radar now offers a Customer Engagement Team service to help you get on top of your negative feedback...." Engage your Detractors with the CR Customer Engagement Team! |
|
| engaging and following up |
4.79/5 ★ |
| Customer Case Management |
4.48/5 ★ |
"...Case Study - Mexicali Fresh - Customer Radar CASE STUDIES. ..." Mexicali Fresh |
|
20+ more Business Use Cases
Our AI advisor, Wyz, harnessed 560 insights from peers and experts to help you assess how these Customer Radar use cases fit your Customer Experience Management needs.
Frequently Asked Questions(FAQ)
for Customer Radar
What is Customer Radar used for?
What are the top features of Customer Radar?
Where is Customer Radar located?
Peers used Customer Radar to Acquire customers and Enhance customer relationships
Peer and Expert Opinion on Features
for Customer Radar
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Dashboard | Read Reviews (29) |
| Alerts: popups & Notifications | Read Reviews (23) |
| Personalization | Read Reviews (12) |
| SEO | Read Reviews (11) |
| Feedback surveys | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Dashboard | Read Reviews (29) |
| Alerts: popups & Notifications | Read Reviews (23) |
| Personalization | Read Reviews (12) |
| SEO | Read Reviews (11) |
| Feedback surveys | Read Reviews (5) |
IT and Other Capabilities
for Customer Radar
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (36) |
| Data Import | Read Reviews (23) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (36) |
| Data Import | Read Reviews (23) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (93) |
| Chat Support | Read Reviews (4) |
| Email Support | Read Reviews (5) |
| Phone Support | Read Reviews (5) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (93) |
| Chat Support | Read Reviews (4) |
| Email Support | Read Reviews (5) |
| Phone Support | Read Reviews (5) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (65) |
| Analytics | Read Reviews (21) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (65) |
| Analytics | Read Reviews (21) |
Software Failure Risk Guidance
?for Customer Radar
Overall Risk Meter
Top Failure Risks for Customer Radar
Vendor Profile Details
Company Name
Customer Radar
Company Website
https://www.customerradar.com/HQ Location
22 Newton Rd,, Grey Lynn, Auckland, 1010, NZ
Employees
01-10
Social
Financials
PRIVATE
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