Customer Radar Overview

Customer Radar addresses the challenge of managing online reputation for veterinarians and dentists. It facilitates the collection of Google Reviews, which are crucial for attracting new clients and maintaining existing ones. By encouraging satisfied clients to leave positive feedback, the software enhances digital word-of-mouth, a critical factor in client acquisition and retention. This tool not only helps businesses appear more prominently in online searches but also showcases their service quality. The focus on reputation management is particularly beneficial in competitive fields like veterinary and dental services, where client trust and visibility are paramount.

Use Cases

Customers recommend Customer Feedback Management, Engagement Management, Customer Case Management, as the business use cases that they have been most satisfied with while using Customer Radar.

Other use cases:

  • Competitive Intelligence
  • Lifetime Value Management
  • Contact List Management
  • Sales Review & Feedback
  • Sending & Publishing Communications
  • Training & Onboarding
  • Loyalty Management
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Customer Radar.

Other priorities:

  • Increase Customer Life Time Value
  • Grow Market Share
  • Build Brand Awareness
  • Increase Sales & Revenue
  • Improve ROI
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Customer Radar Use-Cases and Business Priorities: Customer Satisfaction Data

Customer Radar's features include Dashboard, Alerts: Popups & Notifications, Personalization, etc. and Customer Radar support capabilities include 24/7 Support, Chat Support, Email Support, etc. also Customer Radar analytics capabilities include Custom Reports, and Analytics.

Reviews

"...The Customer Radar Dashboard empowers companies to act on their customer feedback in real time and inform their business strategy with actionable insights...." Peer review

Customer Radar, Retently, Genesys Cloud, Oracle Advertising and Customer Experience (CX), Tenfold, etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Customer Radar offers reputation management software for vets and dentists. It helps protect existing clients and attract new ones through Google Reviews.

Comprehensive Insights on Customer Radar Use Cases

How does Customer Radar facilitate Customer Feedback Management?

How can Customer Radar enhance your Engagement Management process?

What benefits does Customer Radar offer for Customer Case Management?

What solutions does Customer Radar provide for Competitive Intelligence?

How can Customer Radar enhance your Lifetime Value Management process?

20+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Customer Radar solved their Customer Experience Management needs. Cuspera uses 560 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.

Case Studies

Hospital & Health Care

CASE STUDY Animal Referral Centre (ARC Vets)

Customer Radar helped Animal Referral Centre (ARC Vets) manage feedback from pet owners and referring vets. ARC needed a simple way to collect and act on feedback to improve service quality. Customer... Radar integrated with ezyVet to automate feedback requests after appointments. ARC received over 500 customer responses in six months. The team used this feedback to boost morale and quickly address issues, helping to build a strong reputation.

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Hospital & Health Care

CASE STUDY Impression Dental Group

Customer Radar helped Impression Dental Group collect and manage patient feedback. The group wanted to improve patient care and increase online reviews. In three years, they received over 8,500 feedb...ack responses. They saw a 109% increase in Google review volume. The tool made it easy for patients to share their experiences. Impression Dental Group found Customer Radar simple and effective.

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Food & Beverages

CASE STUDY Foodco (Muffin Break & Jamaica Blue)

Customer Radar helped Foodco, owner of Muffin Break and Jamaica Blue, collect real-time customer feedback. Before, they only heard from 1% of customers and feedback was slow. With Customer Radar, the...y got over 11,000 responses in the first week. The dashboard and real-time alerts let them fix problems fast. Foodco saw better customer understanding and smoother operations. They plan to expand the system to more franchises.

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Hospital & Health Care

CASE STUDY The Wellington Dental Practice

Customer Radar helped The Wellington Dental Practice collect more patient feedback and improve their online reputation. The practice used automated emails to ask for reviews after visits. Google revi...ews increased by over 1000% and their Net Promoter Score reached 94. The team felt more motivated from positive feedback. The practice's Google rating rose to 4.9 stars, helping attract new patients.

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Insurance

CASE STUDY DPL Insurance

Customer Radar helped DPL Insurance get real-time feedback from customers. Before, DPL had little data and could not see how customers felt. With Customer Radar, DPL now gets about 7,500 responses a ...year. Their Google Star Rating went from 3.1 with 165 reviews to 4.5 with over 1,400 reviews. DPL uses the data to improve training, policies, and customer experience.

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Hospital & Health Care

CASE STUDY Kilmore Dental & Specialist Centre

Customer Radar helped Kilmore Dental & Specialist Centre collect more patient feedback and Google reviews. Before, staff struggled to get reviews and track patient experience. With Customer Radar, fe...edback requests are automated and sent by text after appointments. In one year, Google reviews grew to over 101 with a 4.9-star rating. The practice also achieved a Net Promoter Score of 95. Team morale improved and feedback management became easier.

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Frequently Asked Questions(FAQ)

for Customer Radar

What is Customer Radar used for?

Customer Radar is a Customer Experience Management Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Customer Feedback Management, Engagement Management and Customer Case Management .

What are the top features of Customer Radar?

Dashboard, Alerts: popups & Notifications and Personalization are some of the top features of Customer Radar.

What are Customer Radar alternatives?

Retently, Genesys Cloud, Oracle Advertising And Customer Experience (CX) and Tenfold are popular alternatives for Customer Radar.

Where is Customer Radar located?

Customer Radar is headquartered at 22 Newton Rd,, Grey Lynn, Auckland, 1010, NZ.
lightning

Peers used Customer Radar for customer feedback management and engagement management

Customer Radar Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.48/5 ★

Read Reviews (65)
Analytics

4.05/5 ★

Read Reviews (21)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.48/5 ★

Read Reviews (65)
Analytics

4.05/5 ★

Read Reviews (21)

Software Failure Risk Guidance

?

for Customer Radar

Overall Risk Meter

Low Medium High

Top Failure Risks for Customer Radar

Customer Radar Ltd. Profile

Company Name

Customer Radar Ltd.

Company Website

https://www.customerradar.com/

HQ Location

22 Newton Rd,, Grey Lynn, Auckland, 1010, NZ

Employees

01-10

Social

Facebook Linkedin Twitter

Financials

PRIVATE