Customer Radar Overview

Customer Radar addresses the challenge of managing online reputation for veterinarians and dentists. It facilitates the collection of Google Reviews, which are crucial for attracting new clients and maintaining existing ones. By encouraging satisfied clients to leave positive feedback, the software enhances digital word-of-mouth, a critical factor in client acquisition and retention. This tool not only helps businesses appear more prominently in online searches but also showcases their service quality. The focus on reputation management is particularly beneficial in competitive fields like veterinary and dental services, where client trust and visibility are paramount.

Use Cases

Customers recommend Customer Feedback Management, Engagement Management, Customer Case Management, as the business use cases that they have been most satisfied with while using Customer Radar.

Other use cases:

  • Competitive Intelligence
  • Lifetime Value Management
  • Contact List Management
  • Sales Review & Feedback
  • Sending & Publishing Communications
  • Training & Onboarding
  • Loyalty Management
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Customer Radar.

Other priorities:

  • Increase Customer Life Time Value
  • Grow Market Share
  • Build Brand Awareness
  • Increase Sales & Revenue
  • Improve ROI
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Customer Radar Use-Cases and Business Priorities: Customer Satisfaction Data

Customer Radar's features include Dashboard, Alerts: Popups & Notifications, Personalization, etc. and Customer Radar support capabilities include 24/7 Support, Chat Support, Email Support, etc. also Customer Radar analytics capabilities include Custom Reports, and Analytics.

Reviews

"...The Customer Radar Dashboard empowers companies to act on their customer feedback in real time and inform their business strategy with actionable insights...." Peer review

Customer Radar, Retently, Genesys Cloud, Oracle Advertising and Customer Experience (CX), Tenfold, etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Customer Radar offers reputation management software for vets and dentists. It helps protect existing clients and attract new ones through Google Reviews.

Customer Radar Customer wins, Customer success stories, Case studies

Why is Customer Radar the best choice for Customer Feedback Management?

How can Customer Radar optimize your Engagement Management Workflow?

What makes Customer Radar ideal for Customer Case Management?

What solutions does Customer Radar provide for Competitive Intelligence?

What Are the key features of Customer Radar for Lifetime Value Management?

11 buyers and buying teams have used Cuspera to assess how well Customer Radar solved their Customer Experience Management needs. Cuspera uses 560 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.

The Wellington Dental Practice - Hospital & Health Care

Customer Radar Convert helps The Wellington Dental Practice get more customer feedback. The team wanted to boost their Google presence. They saw a big impact from sharing feedback with their staff. T...he Convert package collects private reviews and shows a live customer score on their website. This helps turn more website visitors into bookings.

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Franklin Vets - Hospital & Health Care

Customer Radar helped Franklin Vets collect and use client feedback quickly and easily. The solution worked well with their ezyVet Practice Management Software. Franklin Vets used feedback to improve... service, recognize staff, and fix problems fast. They also shared good reviews online to boost their reputation. The system made it easy to track trends and train staff. This led to better client satisfaction and a stronger team.

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The Wellington Dental Practice - Hospital & Health Care

Customer Radar helped The Wellington Dental Practice collect more patient feedback and improve their online reputation. The practice used automated emails to ask for reviews after visits. Google revi...ews increased by over 1000% and their Net Promoter Score reached 94. The team felt more motivated from positive feedback. The practice's Google rating rose to 4.9 stars, helping attract new patients.

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Kilmore Dental & Specialist Centre - Hospital & Health Care

Customer Radar helped Kilmore Dental & Specialist Centre collect more patient feedback and Google reviews. Before, staff struggled to get reviews and track patient experience. With Customer Radar, fe...edback requests are automated and sent by text after appointments. In one year, Google reviews grew to over 101 with a 4.9-star rating. The practice also achieved a Net Promoter Score of 95. Team morale improved and feedback management became easier.

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Animal Referral Centre (ARC Vets) - Hospital & Health Care

Customer Radar helped Animal Referral Centre (ARC Vets) manage feedback from pet owners and referring vets. ARC needed a simple way to collect and act on feedback to improve service quality. Customer... Radar integrated with ezyVet to automate feedback requests after appointments. ARC received over 500 customer responses in six months. The team used this feedback to boost morale and quickly address issues, helping to build a strong reputation.

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Impression Dental Group - Hospital & Health Care

Customer Radar helped Impression Dental Group collect and manage patient feedback. The group wanted to improve patient care and increase online reviews. In three years, they received over 8,500 feedb...ack responses. They saw a 109% increase in Google review volume. The tool made it easy for patients to share their experiences. Impression Dental Group found Customer Radar simple and effective.

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Frequently Asked Questions(FAQ)

for Customer Radar

What is Customer Radar used for?

Customer Radar is a Customer Experience Management Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Customer Feedback Management, Engagement Management and Customer Case Management .

What are the top features of Customer Radar?

Dashboard, Alerts: popups & Notifications and Personalization are some of the top features of Customer Radar.

What are Customer Radar alternatives?

Retently, Genesys Cloud, Oracle Advertising And Customer Experience (CX) and Tenfold are popular alternatives for Customer Radar.

Where is Customer Radar located?

Customer Radar is headquartered at 22 Newton Rd,, Grey Lynn, Auckland, 1010, NZ.
lightning

Peers used Customer Radar for customer feedback management and engagement management

Customer Radar Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.48/5 ★

Read Reviews (65)
Analytics

4.05/5 ★

Read Reviews (21)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.48/5 ★

Read Reviews (65)
Analytics

4.05/5 ★

Read Reviews (21)

Software Failure Risk Guidance

?

for Customer Radar

Overall Risk Meter

Low Medium High

Top Failure Risks for Customer Radar

Customer Radar Ltd. News

Product

Radar Advances Its Inventory Tracking Technology

Radar has launched Radar+, an advanced platform enhancing its RFID and AI-based inventory tracking technology. Radar+ offers real-time data on inventory movement, replenishment recommendations, and alerts for misplaced items, aiming to optimize retail operations and customer experience. This platform provides detailed analytics, improving visibility for store staff and corporate leaders, and supports stores acting as fulfillment centers.

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Customer Radar Ltd. Profile

Company Name

Customer Radar Ltd.

Company Website

https://www.customerradar.com/

HQ Location

22 Newton Rd,, Grey Lynn, Auckland, 1010, NZ

Employees

01-10

Social

Facebook Linkedin Twitter

Financials

PRIVATE