Home Customer Experience Management Customer Radar

Customer Radar: Product updates, Customer stories, and Insights | 2026 Cuspera

4.0 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(560)

Product and Vendor News

Radar Advances Its Inventory Tracking Technology 09/07/2025

Customer stories

Customer Radar helped Auto Super Shoppes Eurotech Hamilton get more Google reviews. The Attract product sends review requests to customers after their booking. The owner says 90% of bookings are from new clients who found them through Google reviews driven by Customer Radar. This shows the tool helps bring in new business. The feedback system also helps manage negative reviews.
Customer Radar Retain helped Franklin Vets improve client service and experience. The platform automated feedback requests after appointments. Staff could respond directly to reviews and manage complaints in private. The dashboard tracked customer satisfaction and highlighted key themes. Franklin Vets used these insights to deliver better care and keep clients coming back.
Customer Radar Convert helps The Wellington Dental Practice get more customer feedback. The team wanted to boost their Google presence. They saw a big impact from sharing feedback with their staff. The Convert package collects private reviews and shows a live customer score on their website. This helps turn more website visitors into bookings.
Customer Radar helped Franklin Vets collect fast client feedback after appointments. The integration with ezyVet made setup easy and automatic. The dashboard gave managers insights to improve service and recognize staff. Proactive communication reduced client dissatisfaction during delays. Sharing good feedback online boosted their digital reputation. Ongoing NPS tracking drives continuous improvement and team engagement.
Customer Radar helped The Wellington Dental Practice collect more patient feedback and improve their online reputation. The practice used automated emails to ask for reviews after visits. Google reviews increased by over 1000% and their Net Promoter Score reached 94. The team felt more motivated from positive feedback. The practice's Google rating rose to 4.9 stars, helping attract new patients.
Customer Radar helped Kilmore Dental & Specialist Centre collect more patient feedback and Google reviews. Before, staff struggled to get reviews and track patient experience. With Customer Radar, feedback requests are automated and sent by text after appointments. In one year, Google reviews grew to over 101 with a 4.9-star rating. The practice also achieved a Net Promoter Score of 95. Team morale improved and feedback management became easier.

Customer Radar Product Overview

Customer Radar addresses the challenge of managing online reputation for veterinarians and dentists. It facilitates the collection of Google Reviews, which are crucial for attracting new clients and maintaining existing ones. By encouraging satisfied clients to leave positive feedback, the software enhances digital word-of-mouth, a critical factor in client acquisition and retention. This tool not only helps businesses appear more prominently in online searches but also showcases their service quality. The focus on reputation management is particularly beneficial in competitive fields like veterinary and dental services, where client trust and visibility are paramount.

How satisfied the customers are with Customer Radar use-cases

Reviews

"...The Customer Radar Dashboard empowers companies to act on their customer feedback in real time and inform their business strategy with actionable insights...." Peer review

Customer Radar Customer Insights, Testimonials and Case Studies

How does Customer Radar address your Customer Feedback Management Challenges?

How can Customer Radar optimize your Engagement Management Workflow?

How efficiently Does Customer Radar manage your Customer Case Management?

How does Customer Radar facilitate Competitive Intelligence?

How does Customer Radar facilitate Lifetime Value Management?

What is Customer Radar used for?

Customer Radar is a Customer Experience Management Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Customer Feedback Management, Engagement Management and Customer Case Management .

What are the top features of Customer Radar?

Dashboard, Alerts: popups & Notifications and Personalization are some of the top features of Customer Radar.

What are Customer Radar alternatives?

Retently, Genesys Cloud, Oracle Advertising And Customer Experience (CX) and Tenfold are popular alternatives for Customer Radar.

Where is Customer Radar located?

Customer Radar is headquartered at 22 Newton Rd,, Grey Lynn, Auckland, 1010, NZ.

11 buyers and buying teams have used Cuspera to assess how well Customer Radar solved their Customer Experience Management needs. Cuspera uses 560 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.

Peers used Customer Radar for customer feedback management and engagement management

Customer Radar Competitors

More Customer Radar Alternatives...

Customer Radar Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
Custom Reports	4.48/5 ★ Read Reviews (65)
Analytics	4.05/5 ★ Read Reviews (21)

CAPABILITIES	RATINGS AND REVIEWS
Custom Reports	4.48/5 ★ Read Reviews (65)
Analytics	4.05/5 ★ Read Reviews (21)

Software Failure Risk Guidance

for Customer Radar

Overall Risk Meter

Low Medium High

Top Failure Risks for Customer Radar

Customer Radar Ltd. News

Customer Radar Ltd. Profile

Company Name

Customer Radar Ltd.

Company Website

https://www.customerradar.com/

HQ Location

22 Newton Rd,, Grey Lynn, Auckland, 1010, NZ

Employees

01-10

Social

Financials

PRIVATE