Customer Radar helped Franklin Vets collect client feedback quickly after appointments. The integration with ezyVet made it easy to invite... clients to share their experiences. The feedback system improved client satisfaction and allowed staff to get recognition for good work. Negative feedback was addressed fast, leading to better service. Franklin Vets used insights from feedback for staff training and to boost their online reputation.
Customer Radar Attract helps Impression Dental Group get more Google reviews. The tool sends automated review requests to patients after... appointments. If a patient is unhappy, they can give private feedback instead of posting a public review. This protects the business's online reputation. Impression Dental Group improved how they collect and address patient feedback and Google reviews.
Customer Radar Retain helped Franklin Vets improve client service and experience. The platform automated feedback requests after appointments. Staff could... respond directly to reviews and manage complaints in private. The dashboard tracked customer satisfaction and highlighted key themes. Franklin Vets used these insights to deliver better care and keep clients coming back.
Franklin Vets used Customer Radar to collect client feedback quickly after appointments. The integration with ezyVet made setup easy and... automated feedback requests. The team used feedback to recognize staff, address issues, and improve service. Sharing positive reviews online helped boost their digital reputation. Tracking Net Promoter Scores became a key metric for ongoing improvement. Staff felt more valued and client satisfaction increased.
Impression Dental Group
- Hospital & Health Care
- Medium
Melbourne, Australia
Customer Radar helped Impression Dental Group collect over 8,500 pieces of patient feedback in three years. The group saw a... 109% increase in Google review volumes. This feedback improved patient interactions and service quality. The tool made it easy for patients to share reviews online. Impression Dental Group values the simplicity and support from Customer Radar. The team found onboarding new practices smooth and effective.
The Wellington Dental Practice
- Hospital & Health Care
Customer Radar Convert helps The Wellington Dental Practice get more customer feedback. The team wanted to boost their Google presence.... They saw a big impact from sharing feedback with their staff. The Convert package collects private reviews and shows a live customer score on their website. This helps turn more website visitors into bookings.
The Wellington Dental Practice
- Hospital & Health Care
Customer Radar helped The Wellington Dental Practice collect more patient feedback and improve their online reputation. The practice used automated... emails to ask for reviews after visits. Google reviews increased by over 1000% and their Net Promoter Score reached 94. The team felt more motivated from positive feedback. The practice's Google rating rose to 4.9 stars, helping attract new patients.
Kilmore Dental & Specialist Centre
- Hospital & Health Care
Customer Radar helped Kilmore Dental & Specialist Centre collect more patient feedback and Google reviews. Before, staff struggled to get... reviews and track patient experience. With Customer Radar, feedback requests are automated and sent by text after appointments. In one year, Google reviews grew to over 101 with a 4.9-star rating. The practice also achieved a Net Promoter Score of 95. Team morale improved and feedback management became easier.
Animal Referral Centre (ARC Vets)
- Hospital & Health Care
Customer Radar helped Animal Referral Centre (ARC Vets) manage feedback from pet owners and referring vets. ARC needed a simple... way to collect and act on feedback to improve service quality. Customer Radar integrated with ezyVet to automate feedback requests after appointments. ARC received over 500 customer responses in six months. The team used this feedback to boost morale and quickly address issues, helping to build a strong reputation.
Food & Beverages Case Studies and Customer Success Stories with Customer Radar
Columbus Coffee
- Food & Beverages
- Medium
Auckland, New Zealand
Columbus Coffee used Customer Radar to connect customer feedback with their loyalty program. They automated feedback invites after each rewards... card swipe, raising feedback volume and achieving a 28% response rate. The system linked transaction data with Net Promoter Score, giving clear insights into how customer satisfaction drives spending. Franchisees could act on feedback quickly using mobile notifications and templates. Brand-level NPS tracking helped Columbus Coffee benchmark performance and reward top cafes.
Customer Radar helped Foodco, owner of Muffin Break and Jamaica Blue, collect real-time customer feedback. Before, they only heard from... 1% of customers and feedback was slow. With Customer Radar, they got over 11,000 responses in the first week. The dashboard and real-time alerts let them fix problems fast. Foodco saw better customer understanding and smoother operations. They plan to expand the system to more franchises.
Retail Case Studies and Customer Success Stories with Customer Radar
Liquorland
- Retail
- Large
Auckland, New Zealand
Liquorland used Customer Radar to collect real-time customer feedback across 130 stores. Before, they relied on annual reports and missed... key insights. With Customer Radar, they saw a 1123% increase in feedback during lockdown, gathering nearly 9,000 responses. The tool helped improve customer experience, store engagement, and NPS scores in the 80s. Liquorland refined their Click & Collect process and responded quickly to customer needs.
Insurance Case Studies and Customer Success Stories with Customer Radar
DPL Insurance
- Insurance
- Medium
Auckland, New Zealand
DPL Insurance used Customer Radar to collect real-time feedback from customers, gaining 7,500 responses a year. Before, they had little... visibility into customer experience due to selling through intermediaries. With Customer Radar, they improved their Google rating from 3.1 to 4.5 stars and increased reviews from 165 to over 1,400. The dashboard helped the team track trends and act on feedback. DPL also improved training, policies, and agent recognition using customer insights.
Automotive Case Studies and Customer Success Stories with Customer Radar
Auto Super Shoppes Eurotech Hamilton
- Automotive
Customer Radar helped Auto Super Shoppes Eurotech Hamilton get more Google reviews. The Attract product sends review requests to customers... after their booking. The owner says 90% of bookings are from new clients who found them through Google reviews driven by Customer Radar. This shows the tool helps bring in new business. The feedback system also helps manage negative reviews.
Other Industry Case Studies and Success Stories with Customer Radar
Business Owner
Customer Radar helps a business owner get more new clients. 90% of bookings come from new clients. Most new clients... find the business through Google reviews powered by Customer Radar. The platform makes it easy to ask for feedback after transactions. Customer Radar connects with booking systems and CRMs for automated review requests.
