Oracle CX Service offers extensive engagement management and knowledge handling, making it a solid choice for businesses focusing on customer relationship enhancement and customer acquisition. Retently, with its focus on customer feedback management and net promoter score, caters well to enterprises keen on capturing customer sentiments and expanding brand awareness. Both solutions provide ample analytics features but differ in support preferences, with Oracle CX Service offering more comprehensive options.
Oracle CX Service: Oracle-cx-Service integrates web, social, and contact center experiences. A unified, cross-channel service solution in the Oracle Cloud is created.
Retently: Recently, B2B companies have been sending NPS, CSAT, and CES surveys to clients. Feedback is gathered, analyzed, and acted upon for improved customer experience management.
Top use cases: Oracle CX Service vs Retently
Use cases tied to Oracle CX Service and Retently from verified data sources. Click any use case for supporting evidences.
| Oracle CX Service | Retently |
|---|---|
Top Capabilities: Oracle CX Service vs Retently
Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.
Deployed Industries: Oracle CX Service vs Retently
Lengths: relative industry prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.
Deployed Market Segments: Oracle CX Service vs Retently
Share of peer evidence by company size for Oracle CX Service and Retently. Each product segments add up to 100%. Click any segment for supporting evidence.
| Oracle CX Service | Retently | |
|---|---|---|
| Key Capabilities Supported | Oracle CX Service shines in engagement management and knowledge management, aiding customer interactions and support services. → | Retently excels in customer feedback and net promoter score measurement, empowering businesses to understand client satisfaction. → |
| Business Goals | Oracle CX Service helps enhance customer relationships and acquire customers, suitable for firms aiming to boost customer engagement. → | Retently targets enhancing customer relations and promotes brand awareness, ideal for companies seeking market expansion. → |
| Core Features | Oracle CX Service features strong analytics and integrations, facilitating detailed reporting and seamless data management. → | Retently, with analytics and custom reports, supports businesses keen on monitoring customer sentiment and operational insights. → |
| Vendor Support | Oracle CX Service provides diverse support options including 24/7 support, phone, and chat, appealing to varied customer support needs. → | Retently offers more limited support, with minimal focus on phone or chat support, perhaps aligning with less complex user requirements. → |
| Segments and Industries | Oracle CX Service attracts mid-market and small businesses, prominently in IT, retail, and financial services. → | Retently serves enterprises in IT and marketing, reflecting its strong alignment with data-focused industries. → |
| Operational Alignment | Oracle CX Service fits well into comprehensive operational workflows, catering to diverse communication channels. → | Retently is tailored for digital interactions via promotions and email, ideal for online-driven businesses. → |
Applying your context and needs changes the comparison
Oracle CX Service and Retently: Best activities based on customer satisfaction
Oracle CX Service in Action: Unique Activities
What solutions does Oracle CX Service provide for Engagement Management?
"...Chat with engagement engine is very powerful allowing for a proactive chat to pop based on specific criteria...." Peer review by Rhianna Albert, Director, Solutions Consulting, eVerge Group
How efficiently Does Oracle CX Service manage your Knowledge Management?
"...The system also handles the knowledge base: -The end users are exposed to self service on our OSvC powered customer portal ...." Peer review by Sky Dagan, IS Tech Lead, Payoneer
What makes Oracle CX Service ideal for Helpdesk Management?
"...RightNow Policy Automation: This service allows you to provide personalized customer service by setting custom policies for all the services you provide through self-service, call center and face-to-face channels...." Peer review
Retently in Action: Unique Activities
Why is Retently the best choice for Customer Feedback Management?
"...The product is easy to use, yet includes a lot of relevant features, and gives us a great overview of the NPS results...." Peer review by Anja Hartzell, Customer Success Officer, Wizdom Intranet
How can Retently optimize your Communication Management Workflow?
"...Add a Retently webhook link in a Zendesk Trigger or Automation and send transactional email surveys when contacts match specific events...." Customer satisfaction surveys triggered by Zendesk
Why is Retently the best choice for Workflow Management?
"...Create automated scenarios and workflows...." Connect your Apps & Retently Using Native Integrations and API
Integrations
Ecosystem partners each product commonly connects with.
News
Latest Oracle CX Service news
Oracle Has Committed Hundreds of Billions to AI Data Centers. These 2 Industrial Stocks Will Power Them.
Oracle is investing billions in AI-focused data centers, boosting demand for infrastructure from Vertiv and Caterpillar. Vertiv provides power management and cooling systems, while Caterpillar supplies on-site power solutions. Their collaboration aims to accelerate data center deployment and power availability, supporting Oracle's cloud infrastructure expansion.
Similar alternatives in this category
Other products peers often evaluate alongside these two. Compare each alternative with either product.
