Comm100 Overview
This is a summary of the comprehensive capabilities and benefits of Comm100 based on over 569 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Comm100, ProProfs Chat, Velaro Platforms, SnapEngage, Comm100 Live Chat, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Comm100 is right for your needs? Our Cuspera AI engine can evaluate how Comm100 fits your specific business needs, industry, and context. Get your personalized assessment report today.
Comm100 supports business activities such as:
- Engagement Management
- Customer Feedback Management
- Helpdesk Management
- Knowledge Management
- Training & Onboarding
Comm100 can help you with many business goals, such as Scale Best Practices, Enhance Customer Relationships, Increase Sales & Revenue, Acquire Customers, Improve Internal Communications, etc. It can help manage these activities if you use Chat Omnichannel Website etc. for these needs. As a solution, Comm100's capabilities include Personalization, Ticketing, Bot, etc.
Comm100 Information Technology and Services Vertical is its biggest customer base.
Reviews
"...Comm100 is a great way to interact with customers in real time...." Peer review by Joanie Gentile, Senior Business Operations Manager, Fitbit Health Solutions
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Comm100 solved their Live Chat needs. Cuspera uses 569 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
Business Priorities
Scale Best Practices and Enhance Customer Relationships are the most popular business priorities peers achieved using Comm100.
Use Cases
Peers recommend Engagement Management , Customer Feedback Management , Helpdesk Management , as the business use cases that they have been most satisfied while using Comm100.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with Chat and Omnichannel |
4.97/5 ★ |
"...Comm100 is a great way to interact with customers in real time...." Peer review by Joanie Gentile, Senior Business Operations Manager, Fitbit Health Solutions |
| engaging and following up |
4.95/5 ★ |
"...Thanks, Jeff Epstein VP, Product Marketing and Communications | Comm100 Presented by Comm100 is a leading global provider of multi-channel customer engagement solutions with a mission to make online service and support delivery more genuine, more personalized, and more productive through meaningful conversations...." Webinar: Veridian Credit Union Uses Live Chat to Deliver Real-time Customer Support |
| Customer Feedback Management with Chat and Website |
4.62/5 ★ |
"...We really saw a willingness to respond to customer feedback on the platform, and that was something that stood out to us as a positive sign of a strong future relationship...." Peer review by Peter Bornhorst, eCommerce Manager, YSI Inc. |
| measuring customer satisfaction |
4.53/5 ★ |
"...Bots can handle a higher volume of inquiries armed with Big Data, increasing customer satisfaction, preventing customer service team burnout and improving customer service overall. ..." Why Customer Service Bots Should Be Considered By Businesses of All Sizes |
| Helpdesk Management with Chat and Phone Calls |
4.76/5 ★ |
"...Comm100 is an award-winning global provider of live chat, email marketing, and help desk software...." Peer review from Featured Customers |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with Chat and Omnichannel |
4.97/5 ★ |
"...Comm100 is a great way to interact with customers in real time...." Peer review by Joanie Gentile, Senior Business Operations Manager, Fitbit Health Solutions |
|
| engaging and following up |
4.97/5 ★ |
| Customer Feedback Management with Chat and Website |
4.62/5 ★ |
"...We really saw a willingness to respond to customer feedback on the platform, and that was something that stood out to us as a positive sign of a strong future relationship...." Peer review by Peter Bornhorst, eCommerce Manager, YSI Inc. |
|
| measuring customer satisfaction |
4.62/5 ★ |
| Helpdesk Management with Chat and Phone Calls |
4.76/5 ★ |
"...Comm100 is an award-winning global provider of live chat, email marketing, and help desk software...." Peer review from Featured Customers |
|
19+ more Business Use Cases
Our AI advisor, Wyz, harnessed 569 insights from peers and experts to help you assess how these Comm100 use cases fit your Live Chat needs.
Frequently Asked Questions(FAQ)
for Comm100
What is Comm100?
What is Comm100 used for?
What are the top features of Comm100?
Who uses Comm100?
What are Comm100 alternatives?
Popular Business Setting
for Comm100
Top Industries
- Information Technology and Services
- Computer Software
Popular in
- Small Business
- Mid Market
Peers used Comm100 to Scale best practices and Enhance customer relationships
Comm100 Alternatives
Peer and Expert Opinion on Features
for Comm100
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (15) |
| Ticketing | Read Reviews (9) |
| bot | Read Reviews (9) |
| Feedback surveys | Read Reviews (6) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (15) |
| Ticketing | Read Reviews (9) |
| bot | Read Reviews (9) |
| Feedback surveys | Read Reviews (6) |
IT and Other Capabilities
for Comm100
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (4) |
| Data Import | Read Reviews (22) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (4) |
| Data Import | Read Reviews (22) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (15) |
| Email Support | Read Reviews (15) |
| 24/7 Support | Read Reviews (99) |
| Chat Support | Read Reviews (171) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (15) |
| Email Support | Read Reviews (15) |
| 24/7 Support | Read Reviews (99) |
| Chat Support | Read Reviews (171) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (32) |
| Analytics | Read Reviews (9) |
| Custom Reports | Read Reviews (32) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (32) |
| Analytics | Read Reviews (9) |
| Custom Reports | Read Reviews (32) |
Software Failure Risk Guidance
?for Comm100
Overall Risk Meter
Top Failure Risks for Comm100
Vendor Profile Details
Company Name
Comm100
Company Website
https://www.comm100.com/HQ Location
Employees
51-100
Social
Financials
PRIVATE
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