Insider Platform Overview

Insider's platform empowers businesses to leverage customer data through its AI-native capabilities. The Customer Data Platform (CDP) integrates data from various channels, allowing for precise behavior prediction. This enables the creation of individualized customer experiences across multiple touchpoints. The platform's strength lies in its ability to transcend traditional personalization, fostering a deeper connection between brands and their audiences. Trusted by over 1,200 brands, Insider's solution is pivotal for marketing teams aiming to craft meaningful, cross-channel customer journeys. This approach not only enhances engagement but also aligns with a brand's purpose-driven goals, ensuring relevance in today's competitive market landscape.

Use Cases

Customers recommend Customer Engagement, Ad Management, Segmentation And Targeting, as the business use cases that they have been most satisfied with while using Insider Platform.

Other use cases:

  • Communication Management
  • Lifetime Value Management
  • Personalized Marketing
  • Campaign Management
  • Customer Feedback Management
  • Generation Of New Leads
  • Upselling
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Business Priorities

Increase Customer Life Time Value and Increase Average Basket Value are the most popular business priorities that customers and associates have achieved using Insider Platform.

Other priorities:

  • Enhance Customer Relationships
  • Improve Digital And Social Presence
  • Improve ROI
  • Enter New Markets Internationally Or Locally
  • Increase Sales & Revenue
  • Improve Visibility
  • Reduce Bounce
  • Acquire Customers
  • Build Brand Awareness
  • Improve Brand Engagement
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Insider Platform Use-Cases and Business Priorities: Customer Satisfaction Data

Insider Platform works with different mediums / channels such as Mobile. Mobile App. E-Mail etc.

Insider Platform's features include Personalization, Push Notification, Templates, etc. and Insider Platform support capabilities include Email Support, Chat Support, 24/7 Support, etc. also Insider Platform analytics capabilities include Analytics, and Custom Reports.

Reviews

"With the assistance of Insider, we are able to present our visitors relevant experiences based on their needs and guide customers through the sales funnel. We no longer theorize about what would work best, instead we automatically test the impact of... each personalization, as well as strategize and action." - Lyubov Ryzhkova

Insider Platform, Attentive, Alpha Anywhere, Retently, Genesys Cloud, etc., all belong to a category of solutions that help Mobile Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Insider-platform, the #1 leader in individualized cross-channel CX, connects customer data and predicts behavior with AI. Experiences are individualized across channels, going beyond personalization to foster purpose-led branding.

Popular Business Setting

for Insider Platform

Top Industries

  • Retail
  • Internet
  • Telecommunications

Popular in

  • Mid Market
  • Enterprise
  • Small Business

Insider Platform is popular in Retail, Internet, and Telecommunications and is widely used by Mid Market, Enterprise, and Small Business.

Comprehensive Insights on Insider Platform Use Cases

How efficiently Does Insider Platform manage your Customer Engagement?

How does Insider Platform address your Ad Management Challenges?

What benefits does Insider Platform offer for Segmentation And Targeting?

How does Insider Platform facilitate Communication Management?

How efficiently Does Insider Platform manage your Lifetime Value Management?

17+ more Business Use Cases

195 buyers and buying teams have used Cuspera to assess how well Insider Platform solved their Mobile Marketing needs. Cuspera uses 3109 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Mobile Marketing needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Insider Platform testimonial

Lyubov Ryzhkova

Digital and E-commerce Director

Yves Rocher

With the assistance of Insider, we are able to present our visitors relevant experiences based on their needs and guide customers through the sales funnel. We no longer theorize about what would work best, instead we automatically test the impact of each personalization, as well as strategize and a...ction.

Testimonial By Lyubov Ryzhkova
Insider Platform testimonial

Baris Gokpinar

Chief Marketing Officer

Samsung

Insider’s global team of growth consultants worked closely with us to carve out a multi-channel marketing strategy during the launch of Galaxy Note 9, one of our flagship devices. Insider helped us deliver highly-tailored experiences across our digital channels and improve our conversion rates sign...ificantly, reaching as high as 275%. Galaxy Note 9 contributed to 9% of the total sales on Samsung’s website within the 20 days after the device launched globally.

Testimonial By Baris Gokpinar
Insider Platform testimonial

Marta Ogórkiewicz

Product Manager

Newsweek

The digital publishing landscape is constantly evolving, and your audience’s attention is being pulled in more directions than ever before. To be successful in this highly competitive space, you have to stay at the forefront of digital marketing trends and technology. With Insider, that’s easy. The... team is incredibly knowledgeable about industry challenges and how to tackle them, and has a wealth of ideas that are simple to implement, but have huge impact..

Testimonial By Marta Ogórkiewicz
CUSTOMERS TESTIMONIALS
Insider Platform testimonial

Lyubov Ryzhkova

Digital and E-commerce Director

Yves Rocher

With the assistance of Insider, we are able to present our visitors relevant experiences based on their needs and guide customers through the sales funnel. We no longer theorize about what would work best, instead we automatically test the impact of each personalization, as well as strategize and a...ction.

Testimonial By Lyubov Ryzhkova
Insider Platform testimonial

Baris Gokpinar

Chief Marketing Officer

Samsung

Insider’s global team of growth consultants worked closely with us to carve out a multi-channel marketing strategy during the launch of Galaxy Note 9, one of our flagship devices. Insider helped us deliver highly-tailored experiences across our digital channels and improve our conversion rates sign...ificantly, reaching as high as 275%. Galaxy Note 9 contributed to 9% of the total sales on Samsung’s website within the 20 days after the device launched globally.

Testimonial By Baris Gokpinar
Insider Platform testimonial

Marta Ogórkiewicz

Product Manager

Newsweek

The digital publishing landscape is constantly evolving, and your audience’s attention is being pulled in more directions than ever before. To be successful in this highly competitive space, you have to stay at the forefront of digital marketing trends and technology. With Insider, that’s easy. The... team is incredibly knowledgeable about industry challenges and how to tackle them, and has a wealth of ideas that are simple to implement, but have huge impact..

Testimonial By Marta Ogórkiewicz

Case Studies

Retail

CASE STUDY Vogacloset

Vogacloset achieved a 30X ROI using Insider's CDP. They unified customer data and personalized messaging through WhatsApp and email. The partnership helped Vogacloset reach more customers and build l...oyalty. Insider's tools enabled quick campaign launches and efficient processes.

Telecommunications

CASE STUDY Vodafone

Vodafone wanted to improve its digital customer experience and increase conversions. They worked with Insider to use advanced segmentation and cross-channel marketing. Insider helped Vodafone send ta...rgeted messages across email, web push, and Facebook. Vodafone saw a 159% increase in conversion rates and a 6X return on investment. They also increased lead generation by 64% and improved campaign speed with Insider's tools.

Apparel & Fashion

CASE STUDY NA-KD

NA-KD used Insider's Architect to achieve 72X ROI in 12 months. They also saw a 25% increase in customer lifetime value (CLTV). NA-KD expanded their marketing channels to include SMS, Email, Web Push..., and App Push. This helped them deliver personalized experiences and hyper-targeted campaigns.

CASE STUDY Clarins

Clarins wanted to grow their ecommerce business but their old tech stack kept customer data in silos. They switched to Insider to bring all their data together and get a full view of each customer. T...hey used Insider’s gamified lead capture tool, 'The Beauty Wheel,' to make signing up more fun. They also used AI-backed product recommendations to show customers the right products. As a result, Clarins increased lead capture by 45%.

Automotive

CASE STUDY Lexus

Insider helped Lexus boost website leads and sales. InStory increased lead collection by 104.9% and drove more showroom visits. Hello Bar raised conversion rates by 86.5% with targeted banners. A new... mobile menu improved navigation and led to a 150.5% jump in leads. Lexus achieved 12X ROI growth and a 35% increase in conversion rate.

Retail

CASE STUDY NA-KD

Insider’s Architect helped NA-KD get a 360-degree view of every customer. NA-KD unified its data and launched its first SMS campaign using Insider’s CDP. The company used Architect to run personalize...d, cross-channel campaigns. NA-KD saw a 25% increase in customer lifetime value and achieved 72X ROI in 12 months. The brand also expanded to five marketing channels with Insider.

Video

Insider launches WhatsApp Commerce | Create end-to-end buying experiences within #WhatsApp

Video Thumbnail

Frequently Asked Questions(FAQ)

for Insider Platform

What is Insider Platform?

Insider platform is a growth management platform for digital marketers to drive growth across the funnel, from acquisition to activation, retention, and revenue.

Insider platform helps teams in cross platform marketing, to deliver consistent experiences across web, mobile, app ,email , advertising and messaging channels. It provides audience segmentation, unified customer data base. It guides mobile web users to buy more with AI powered product discovery.

Insider platform comes with deep Artificial Intelligence and Machine Learning capabilities, GMP empowers marketers to deliver personalized journeys across web, mobile web, mobile apps, and ad channels. Built on a unified data layer, GMP is easy to implement and simple to use, avoiding the need for complex integrations and dependency on IT teams.

What is Insider Platform used for?

Insider Platform is a Mobile Marketing Software mainly used by its customers to Increase Customer Life Time Value and Increase Average Basket Value by Customer Engagement, Ad Management and Segmentation And Targeting .

What are the top features of Insider Platform?

Personalization, Push Notification and Templates are some of the top features of Insider Platform.

Who uses Insider Platform?

Insider Platform is used by Retail, Internet and Telecommunications among other industries.

What are Insider Platform alternatives?

Attentive, Alpha Anywhere, Retently and Genesys Cloud are popular alternatives for Insider Platform.

Where is Insider Platform located?

Insider Platform is headquartered at 16192 Coastal Hwy, Lewes, DE 19958, USA.
lightning

Peers used Insider Platform for customer engagement and Ad management

Insider Platform Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.91/5 ★

Read Reviews (228)
Analytics

4.56/5 ★

Read Reviews (66)
Custom Reports

4.37/5 ★

Read Reviews (296)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.91/5 ★

Read Reviews (228)
Analytics

4.56/5 ★

Read Reviews (66)
Custom Reports

4.37/5 ★

Read Reviews (296)

Software Failure Risk Guidance

?

for Insider Platform

Overall Risk Meter

Low Medium High

Top Failure Risks for Insider Platform

Insider Services US LLC News

Partnership

Insider partners with Dentsu to deliver enhanced customer ...

Insider has partnered with Dentsu to enhance customer experience solutions, offering marketing teams increased productivity and growth. The platform includes features like customer data management, personalization, and AI-driven insights across various channels and industries.

Awards

Insider Recognized by CBInsights Retail Tech 100 as One of the ...

Insider has been recognized by CBInsights Retail Tech 100 as a leading digital shopper analytics and engagement platform, highlighting its capabilities in customer data management, personalization, and AI-driven insights across various channels and industries.

Executive

Insider Announces Steve Cakebread Joins Advisory Board

Insider has announced that Steve Cakebread has joined its advisory board, highlighting the company's unique offerings and capabilities in marketing and customer engagement.

Customer

Marks & Spencer, the global retail giant, partners with ... - stanbul

Marks & Spencer partners with Insider to boost digital growth, leveraging Insider's marketing platform for enhanced productivity and efficiency.

Insider Services US LLC Profile

Company Name

Insider Services US LLC

Company Website

//useinsider.com

HQ Location

16192 Coastal Hwy, Lewes, DE 19958, USA

Employees

1001-5000

Social

Financials

SERIES D