Ushur Overview

This is a summary of the comprehensive capabilities and benefits of Ushur based on over 1617 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Ushur, Relay Network, Oracle Advertising and Customer Experience (CX), doxee, Genesys Cloud, etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Ushur is right for your needs? Our Cuspera AI engine can evaluate how Ushur fits your specific business needs, industry, and context. Get your personalized assessment report today.

Ushur supports business activities such as:

  • Engagement Management
  • Workflow Management
  • Customer Feedback Management
  • Sales Document Management
  • Social Media Analytics

Ushur can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Scale Best Practices, Improve ROI, Improve Visibility, etc. It can help manage these activities if you use E-Mail for these needs. As a solution, Ushur's capabilities include Feedback Surveys, Personalization, Capture Information, etc.

Ushur Insurance Vertical is its biggest customer base.

Reviews

"We looked at several vendors to help us transform our customer experience and ultimately chose Ushur because of their Invisible App. To be able to serve our customers (especially seniors) on a seamless channel, without any need for downloads or havi...ng to deal with an app, is a game changer. " - Ashley Restad

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well Ushur solved their Customer Experience Management needs. Cuspera uses 1617 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Ushur.

Other priorities:

  • Scale Best Practices
  • Improve ROI
  • Improve Visibility
  • Establish Thought Leadership
  • Improve Internal Communications
  • Improve Digital And Social Presence
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Workflow Management , Customer Feedback Management , as the business use cases that they have been most satisfied while using Ushur.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management

4.81/5 ★

Read Reviews (224)

"...Agents can approve forms and re-engage at-will to capture updated information or handle other requests. ..." Triage Your Customer Emails
engaging and following up

4.82/5 ★

Read Reviews (148)

"...When it comes to implementing customer engagement automation that could measurably transform your enterprise. ..."
Workflow Management with E-Mail

4.51/5 ★

Read Reviews (44)

"...Everything you need to know about automating your incoming customer service emails with AI to create an intelligent email workflow automation...." Resources
Customer Feedback Management

4.78/5 ★

Read Reviews (39)

"...Customer surveys are a. ..." Resources
measuring net promoter score

4.39/5 ★

Read Reviews (6)

"...45% improved C-SAT and NPS scores. ..."
measuring customer satisfaction

4.38/5 ★

Read Reviews (6)

"...Companies that turned to Ushur to implement two-way text dialogues saw their CSAT scores go up by 38.8%...."
PEER EXPERIENCES
Engagement Management

4.81/5 ★

Read Reviews (224)

"...Agents can approve forms and re-engage at-will to capture updated information or handle other requests. ..." Triage Your Customer Emails
engaging and following up

4.81/5 ★

Read Reviews (148)

Workflow Management with E-Mail

4.51/5 ★

Read Reviews (44)

"...Everything you need to know about automating your incoming customer service emails with AI to create an intelligent email workflow automation...." Resources
Customer Feedback Management

4.78/5 ★

Read Reviews (39)

"...Customer surveys are a. ..." Resources
measuring net promoter score

4.78/5 ★

Read Reviews (6)

measuring customer satisfaction

4.78/5 ★

Read Reviews (6)

29+ more Business Use Cases

Our AI advisor, Wyz, harnessed 1617 insights from peers and experts to help you assess how these Ushur use cases fit your Customer Experience Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Ashley Restad

Healthspire

We looked at several vendors to help us transform our customer experience and ultimately chose Ushur because of their Invisible App. To be able to serve our customers (especially seniors) on a seamless channel, without any need for downloads or having to deal with an app, is a game changer. Testimonial By Ashley Restad

Mike Simonds

COO

Unum

Ushur is a true partner in our digital transformation. Their ability to rapidly prototype and automate customer journeys has provided Unum with a competitive edge, delighting our customers while allowing our employees to focus on higher-value work. As impressive as their technology is, the quality ...of the Ushur team may be what sets them apart. They truly care about our success.

Testimonial By Mike Simonds

Ken Lynch

Head of IS

Irish Life

The results we got were phenomenal, and we hadn't written a line of code. We'd never seen anyone who could do that. From our standpoint, Ushur were the only ones out there truly doing something different. Testimonial By Ken Lynch
CUSTOMERS TESTIMONIALS

Ashley Restad

Healthspire

We looked at several vendors to help us transform our customer experience and ultimately chose Ushur because of their Invisible App. To be able to serve our customers (especially seniors) on a seamless channel, without any need for downloads or having to deal with an app, is a game changer. Testimonial By Ashley Restad

Mike Simonds

COO

Unum

Ushur is a true partner in our digital transformation. Their ability to rapidly prototype and automate customer journeys has provided Unum with a competitive edge, delighting our customers while allowing our employees to focus on higher-value work. As impressive as their technology is, the quality ...of the Ushur team may be what sets them apart. They truly care about our success.

Testimonial By Mike Simonds

Ken Lynch

Head of IS

Irish Life

The results we got were phenomenal, and we hadn't written a line of code. We'd never seen anyone who could do that. From our standpoint, Ushur were the only ones out there truly doing something different. Testimonial By Ken Lynch

Frequently Asked Questions(FAQ)

for Ushur

What is Ushur?

Ushur platform is an AI-powered customer experience automation platform that is designed to engage customers with automated conversations. It delivers delightful, hyper-personalized customer experiences through rapid issue resolution and unified, omnichannel engagement. It is designed for high-contact industries like insurance, logistics and financial services,

What is Ushur used for?

Ushur is a Customer Experience Management Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Workflow Management and Customer Feedback Management .

What are the top features of Ushur?

Feedback surveys, Personalization and Capture information are some of the top features of Ushur.

What are Ushur alternatives?

Where is Ushur located?

Ushur is headquartered at 3975 Freedom Cir. , Suite 830, Santa Clara, California 95054, US.

Popular Business Setting

for Ushur

Top Industries

  • Insurance

Popular in

Peers used Ushur to Enhance customer relationships and Acquire customers

Peer and Expert Opinion on Features

for Ushur

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Feedback surveys

4.54/5 ★

Read Reviews (39)
Personalization

4.53/5 ★

Read Reviews (36)
Capture information

4.54/5 ★

Read Reviews (22)
Alerts: popups & Notifications

3.86/5 ★

Read Reviews (17)
Ticketing

3.66/5 ★

Read Reviews (8)
FEATURES RATINGS AND REVIEWS
Feedback surveys

4.54/5 ★

Read Reviews (39)
Personalization

4.53/5 ★

Read Reviews (36)
Capture information

4.54/5 ★

Read Reviews (22)
Alerts: popups & Notifications

3.86/5 ★

Read Reviews (17)
Ticketing

3.66/5 ★

Read Reviews (8)

IT and Other Capabilities

for Ushur

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.40/5 ★

Read Reviews (39)
Data Import

4.12/5 ★

Read Reviews (95)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.40/5 ★

Read Reviews (39)
Data Import

4.12/5 ★

Read Reviews (95)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Phone Support

4.30/5 ★

Read Reviews (11)
24/7 Support

4.25/5 ★

Read Reviews (231)
Chat Support

3.78/5 ★

Read Reviews (3)
Email Support

3.60/5 ★

Read Reviews (2)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Phone Support

4.30/5 ★

Read Reviews (11)
24/7 Support

4.25/5 ★

Read Reviews (231)
Chat Support

3.78/5 ★

Read Reviews (3)
Email Support

3.60/5 ★

Read Reviews (2)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.22/5 ★

Read Reviews (254)
Custom Reports

4.36/5 ★

Read Reviews (76)
Analytics

4.22/5 ★

Read Reviews (240)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.22/5 ★

Read Reviews (254)
Custom Reports

4.36/5 ★

Read Reviews (76)
Analytics

4.22/5 ★

Read Reviews (240)

Software Failure Risk Guidance

?

for Ushur

Overall Risk Meter

Low Medium High

Top Failure Risks for Ushur

Vendor Profile Details

Company Name

Ushur

Company Website

https://ushur.com/

HQ Location

3975 Freedom Cir. , Suite 830, Santa Clara, California 95054, US

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