Ushur Overview
Ushur leverages AI-powered automation to transform customer experience management through personalized interactions and seamless integrations. Businesses in healthcare, insurance, and financial services can utilize Ushur to enhance customer engagement and streamline workflows. The platform's Agentic AI framework is designed to deliver tailored experiences that improve service outcomes. By automating routine tasks and providing intelligent insights, Ushur helps organizations achieve higher ROI and better market positioning. Its comprehensive security measures ensure data protection, making it a reliable choice for industries with stringent compliance requirements.
Use Cases
Customers recommend Engagement Management, Workflow Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Ushur.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Ushur.
Ushur Use-Cases and Business Priorities: Customer Satisfaction Data
Ushur works with different mediums / channels such as E-Mail.
Ushur's features include Feedback Surveys, Personalization, Capture Information, etc. and Ushur support capabilities include Phone Support, 24/7 Support, AI Powered, etc. also Ushur analytics capabilities include Custom Reports, and Analytics.
Reviews
"The results we got were phenomenal, and we hadn't written a line of code. We'd never seen anyone who could do that. From our standpoint, Ushur were the only ones out there truly doing something different." - Ken Lynch
Ushur, Retently, Genesys Cloud, Oracle Advertising and Customer Experience (CX), Tenfold, etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Ushur is the complete solution for intelligent automation, engaging customers via email, apps, and SMS. It uses conversational AI to understand and respond to customer interactions.
Popular Business Setting
for Ushur
Top Industries
- Insurance
Popular in
Ushur is popular in Insurance, and is widely used by
Comprehensive Insights on Ushur Use Cases
How does Ushur address your Engagement Management Challenges?
What benefits does Ushur offer for Workflow Management?
What Are the key features of Ushur for Customer Feedback Management?
How does Ushur address your Sales Document Management Challenges?
11 buyers and buying teams have used Cuspera to assess how well Ushur solved their Customer Experience Management needs. Cuspera uses 1617 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
The results we got were phenomenal, and we hadn't written a line of code. We'd never seen anyone who could do that. From our standpoint, Ushur were the only ones out there truly doing something different. Testimonial By Ken Lynch |
|
We looked at several vendors to help us transform our customer experience and ultimately chose Ushur because of their Invisible App. To be able to serve our customers (especially seniors) on a seamless channel, without any need for downloads or having to deal with an app, is a game changer. Testimonial By Ashley Restad |
|
Ushur is a true partner in our digital transformation. Their ability to rapidly prototype and automate customer journeys has provided Unum with a competitive edge, delighting our customers while allowing our employees to focus on higher-value work. As impressive as their technology is, the quality ...of the Ushur team may be what sets them apart. They truly care about our success. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Ken Lynch Head of IS Irish Life |
The results we got were phenomenal, and we hadn't written a line of code. We'd never seen anyone who could do that. From our standpoint, Ushur were the only ones out there truly doing something different. Testimonial By Ken Lynch |
|
Ashley Restad Healthspire |
We looked at several vendors to help us transform our customer experience and ultimately chose Ushur because of their Invisible App. To be able to serve our customers (especially seniors) on a seamless channel, without any need for downloads or having to deal with an app, is a game changer. Testimonial By Ashley Restad |
|
Mike Simonds COO Unum |
Ushur is a true partner in our digital transformation. Their ability to rapidly prototype and automate customer journeys has provided Unum with a competitive edge, delighting our customers while allowing our employees to focus on higher-value work. As impressive as their technology is, the quality ...of the Ushur team may be what sets them apart. They truly care about our success. |
Case Studies
CASE STUDY Leading Mortgage Servicer
CASE STUDY Tower Insurance
CASE STUDY Irish Life
Video
What is Ushur?
Frequently Asked Questions(FAQ)
for Ushur
What is Ushur?
Ushur platform is an AI-powered customer experience automation platform that is designed to engage customers with automated conversations. It delivers delightful, hyper-personalized customer experiences through rapid issue resolution and unified, omnichannel engagement. It is designed for high-contact industries like insurance, logistics and financial services,
It utilizes an artificial intelligence engine that provides drag and drop builder tools, enterprise-grade platform infrastructure that includes analytics, APIs and software development kits, enabling clients to expand their customer engagement abilities with customized software. It combines Conversational Automation and Knowledge Work Automation in a No-Code, Cloud-native, SaaS platform to digitally transform every step of the complete enterprise customer experience – from Micro-engagements™ to entire customer journeys.
Ushur engages customers over email, mobile, voice and more, using conversational AI and intuitive workflows to understand what people are saying and what to do next. Its end-to-end platform accelerates time to value with features like a visual builder, powerful tools for data extraction, and integrations with backend systems like Salesforce, Servicenow and even homegrown, legacy systems.
What is Ushur used for?
What are the top features of Ushur?
What are Ushur alternatives?
Where is Ushur located?
Peers used Ushur for engagement management and workflow management
Ushur Competitors
Ushur Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (254) |
| Custom Reports | Read Reviews (76) |
| Analytics | Read Reviews (240) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (254) |
| Custom Reports | Read Reviews (76) |
| Analytics | Read Reviews (240) |
Software Failure Risk Guidance
?for Ushur
Overall Risk Meter
Top Failure Risks for Ushur
Ushur, Inc. News
Ushur Achieves HITRUST r2 Recertification Demonstrating the Highest Level of Information Protection Assurance | Ushur
Ushur has achieved HITRUST r2 recertification, reinforcing its commitment to high standards in cybersecurity and data protection. This certification validates Ushur's adherence to stringent security and compliance requirements, enabling enterprises in healthcare, financial services, and insurance to confidently deploy its AI-powered automation solutions. Ushur also maintains SOC 2 Type II certification and complies with GDPR, HIPAA, and PCI DSS standards.
Ushur Launches Prebuilt Onboarding Automation Solution for Group and Worksite Benefits Companies | Ushur
Ushur has launched a prebuilt AI-powered onboarding automation solution aimed at improving onboarding communications for insurance carriers, health plans, and financial services companies. This solution leverages AI to automate multichannel communications and document processing, enhancing operational efficiency and engagement for group and worksite benefits companies. The platform is designed for rapid deployment, offering secure, digital-first engagements.
MHPA Honors Ushur with Isadore King Spirit of Service Award | Ushur
Ushur has been awarded the Isadore King Spirit of Service Award by the Medicaid Health Plans of America (MHPA) for its exceptional contributions to the Medicaid managed care space. Ushur's AI-powered Customer Experience Automation platform has been pivotal in improving healthcare outcomes for vulnerable populations, particularly in areas like Medication Adherence and Chronic Condition Management.
Ushur launches self-service solution to modernize Clinical Trials engagement through AI-powered, HIPAA-secure digital experiences | Ushur
Ushur has launched UshurX, a self-service solution aimed at modernizing clinical trials through AI-powered, HIPAA-secure digital experiences. This platform streamlines participant engagement in life sciences and biopharma, enhancing recruitment, enrollment, and retention while reducing costs. UshurX offers features like dynamic pre-screening, onboarding, and monitoring, and is designed to improve trial efficiency and participant experience.
Ushur, Inc. Profile
Company Name
Ushur, Inc.
Company Website
//ushur.comHQ Location
3975 Freedom Cir. , Suite 830, Santa Clara, California 95054, US
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