Ushur Overview
This is a summary of the comprehensive capabilities and benefits of Ushur based on over 1617 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Ushur, Relay Network, Oracle Advertising and Customer Experience (CX), doxee, Genesys Cloud, etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Ushur is right for your needs? Our Cuspera AI engine can evaluate how Ushur fits your specific business needs, industry, and context. Get your personalized assessment report today.
Ushur supports business activities such as:
- Engagement Management
- Workflow Management
- Customer Feedback Management
- Sales Document Management
- Social Media Analytics
Ushur can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Scale Best Practices, Improve ROI, Improve Visibility, etc. It can help manage these activities if you use E-Mail for these needs. As a solution, Ushur's capabilities include Feedback Surveys, Personalization, Capture Information, etc.
Ushur Insurance Vertical is its biggest customer base.
Reviews
"We looked at several vendors to help us transform our customer experience and ultimately chose Ushur because of their Invisible App. To be able to serve our customers (especially seniors) on a seamless channel, without any need for downloads or havi...ng to deal with an app, is a game changer. " - Ashley Restad
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Ushur solved their Customer Experience Management needs. Cuspera uses 1617 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Ushur.
Use Cases
Peers recommend Engagement Management , Workflow Management , Customer Feedback Management , as the business use cases that they have been most satisfied while using Ushur.
Read Peer Reviews and Expert Experience for Business Use Cases
BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
---|---|---|
Engagement Management |
4.81/5 ★ |
"...Agents can approve forms and re-engage at-will to capture updated information or handle other requests. ..." Triage Your Customer Emails |
engaging and following up |
4.82/5 ★ |
"...When it comes to implementing customer engagement automation that could measurably transform your enterprise. ..." Resources |
Workflow Management with E-Mail |
4.51/5 ★ |
"...Everything you need to know about automating your incoming customer service emails with AI to create an intelligent email workflow automation...." Resources |
Customer Feedback Management |
4.78/5 ★ |
"...Customer surveys are a. ..." Resources |
measuring net promoter score |
4.39/5 ★ |
"...45% improved C-SAT and NPS scores. ..." Call Deflection |
measuring customer satisfaction |
4.38/5 ★ |
"...Companies that turned to Ushur to implement two-way text dialogues saw their CSAT scores go up by 38.8%...." Two Way Texting |
PEER EXPERIENCES | |
---|---|
Engagement Management |
4.81/5 ★ |
"...Agents can approve forms and re-engage at-will to capture updated information or handle other requests. ..." Triage Your Customer Emails |
|
engaging and following up |
4.81/5 ★ |
Workflow Management with E-Mail |
4.51/5 ★ |
"...Everything you need to know about automating your incoming customer service emails with AI to create an intelligent email workflow automation...." Resources |
|
Customer Feedback Management |
4.78/5 ★ |
"...Customer surveys are a. ..." Resources |
|
measuring net promoter score |
4.78/5 ★ |
measuring customer satisfaction |
4.78/5 ★ |
29+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1617 insights from peers and experts to help you assess how these Ushur use cases fit your Customer Experience Management needs.
Customer Testimonials
CUSTOMERS | TESTIMONIALS |
---|---|
We looked at several vendors to help us transform our customer experience and ultimately chose Ushur because of their Invisible App. To be able to serve our customers (especially seniors) on a seamless channel, without any need for downloads or having to deal with an app, is a game changer. Testimonial By Ashley Restad |
|
Ushur is a true partner in our digital transformation. Their ability to rapidly prototype and automate customer journeys has provided Unum with a competitive edge, delighting our customers while allowing our employees to focus on higher-value work. As impressive as their technology is, the quality ...of the Ushur team may be what sets them apart. They truly care about our success. |
|
The results we got were phenomenal, and we hadn't written a line of code. We'd never seen anyone who could do that. From our standpoint, Ushur were the only ones out there truly doing something different. Testimonial By Ken Lynch |
CUSTOMERS | TESTIMONIALS |
---|---|
Ashley Restad Healthspire |
We looked at several vendors to help us transform our customer experience and ultimately chose Ushur because of their Invisible App. To be able to serve our customers (especially seniors) on a seamless channel, without any need for downloads or having to deal with an app, is a game changer. Testimonial By Ashley Restad |
Mike Simonds COO Unum |
Ushur is a true partner in our digital transformation. Their ability to rapidly prototype and automate customer journeys has provided Unum with a competitive edge, delighting our customers while allowing our employees to focus on higher-value work. As impressive as their technology is, the quality ...of the Ushur team may be what sets them apart. They truly care about our success. |
Ken Lynch Head of IS Irish Life |
The results we got were phenomenal, and we hadn't written a line of code. We'd never seen anyone who could do that. From our standpoint, Ushur were the only ones out there truly doing something different. Testimonial By Ken Lynch |
Frequently Asked Questions(FAQ)
for Ushur
What is Ushur?
What is Ushur used for?
What are the top features of Ushur?
What are Ushur alternatives?
Where is Ushur located?
Popular Business Setting
for Ushur
Top Industries
- Insurance
Popular in
Ushur Alternatives
Peer and Expert Opinion on Features
for Ushur
- Low
- Medium
- High
FEATURES | RATINGS AND REVIEWS |
---|---|
Feedback surveys | Read Reviews (39) |
Personalization | Read Reviews (36) |
Capture information | Read Reviews (22) |
Alerts: popups & Notifications | Read Reviews (17) |
Ticketing | Read Reviews (8) |
FEATURES | RATINGS AND REVIEWS |
---|---|
Feedback surveys | Read Reviews (39) |
Personalization | Read Reviews (36) |
Capture information | Read Reviews (22) |
Alerts: popups & Notifications | Read Reviews (17) |
Ticketing | Read Reviews (8) |
IT and Other Capabilities
for Ushur
- Low
- Medium
- High
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Export | Read Reviews (39) |
Data Import | Read Reviews (95) |
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Export | Read Reviews (39) |
Data Import | Read Reviews (95) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
Phone Support | Read Reviews (11) |
24/7 Support | Read Reviews (231) |
Chat Support | Read Reviews (3) |
Email Support | Read Reviews (2) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
Phone Support | Read Reviews (11) |
24/7 Support | Read Reviews (231) |
Chat Support | Read Reviews (3) |
Email Support | Read Reviews (2) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (254) |
Custom Reports | Read Reviews (76) |
Analytics | Read Reviews (240) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (254) |
Custom Reports | Read Reviews (76) |
Analytics | Read Reviews (240) |
Software Failure Risk Guidance
?for Ushur
Overall Risk Meter
Top Failure Risks for Ushur
Vendor Profile Details
Company Name
Ushur
Company Website
https://ushur.com/HQ Location
3975 Freedom Cir. , Suite 830, Santa Clara, California 95054, US
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