Qualtrics XM Discover Overview
Qualtrics-XM-Discover transforms contact centers into customer experience hubs and business insight sources. Cost reduction in service is achieved.
Use Cases
Customers recommend Social Media Management, Helpdesk Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Qualtrics XM Discover.
Business Priorities
Improve Brand Engagement and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Qualtrics XM Discover.
Qualtrics XM Discover Use-Cases and Business Priorities: Customer Satisfaction Data
Qualtrics XM Discover works with different mediums / channels such as Social Media. Phone Calls. E-Mail etc.
Qualtrics XM Discover's features include Feedback Surveys, and Alerts: Popups & Notifications. and Qualtrics XM Discover support capabilities include Email Support, 24/7 Support, AI Powered, etc. also Qualtrics XM Discover analytics capabilities include Analytics, and Custom Reports.
Reviews
"...You can use Clarabridge Survey to create and decipher customer feedback forms, while Clarabridge Speech provides speech analysis to interpret your customer's voice...." Peer review
Qualtrics XM Discover, SmileBack, Xola, Retently, InMoment, etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Qualtrics XM Discover
Top Industries
- Banking
- Marketing and Advertising
Popular in
- Large Enterprise
- Small Business
Qualtrics XM Discover is popular in Banking, and Marketing And Advertising, and is widely used by Large Enterprise, and Small Business,
Comprehensive Insights on Qualtrics XM Discover Use Cases
What makes Qualtrics XM Discover ideal for Helpdesk Management?
What benefits does Qualtrics XM Discover offer for Customer Feedback Management?
How efficiently Does Qualtrics XM Discover manage your Engagement Management?
How does Qualtrics XM Discover address your Rating And Review Management Challenges?
12+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Qualtrics XM Discover solved their Customer Experience Management needs. Cuspera uses 281 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.
Case Studies
CASE STUDY VRT
CASE STUDY Tetra Pak
CASE STUDY Tetra Pak
CASE STUDY Zillow
CASE STUDY Tufts Medicine
CASE STUDY Tufts Medicine
Peers used Qualtrics XM Discover for social media management and helpdesk management
Qualtrics XM Discover Competitors
Qualtrics XM Discover Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (51) |
| Custom Reports | Read Reviews (43) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (51) |
| Custom Reports | Read Reviews (43) |
Qualtrics XM Discover Integrations
Qualtrics XM Discover integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Qualtrics XM Discover
Software Failure Risk Guidance
?for Qualtrics XM Discover
Overall Risk Meter
Top Failure Risks for Qualtrics XM Discover
Qualtrics, LLC​ News
Farlinium Earns Platinum Status in Qualtrics Network Amid Rapid Growth - PRWeb
Farlinium has achieved Platinum Partner status in the Qualtrics Partner Network, the highest recognition tier. This status underscores Farlinium's expertise in implementing Qualtrics solutions and provides exclusive access to Qualtrics resources. The partnership aims to enhance customer and employee experience transformation through strategic collaboration and advanced capabilities.
Singapore Airlines Enhances Customer Experience Analytics with Qualtrics - MarTech Cube
Singapore Airlines has partnered with Qualtrics to enhance its customer experience analytics. By using Qualtrics' solutions, Singapore Airlines aims to improve the collection, processing, and analysis of customer feedback across multiple channels. This three-year agreement will leverage advanced analytics and AI to gain deeper insights into customer preferences and concerns, ultimately enhancing the customer journey.
Qualtrics Doubles Down on Global Partner Community to Accelerate Shared Growth - iTWire
Qualtrics is enhancing its Partner Network by introducing new tracks and tiers to support partners in delivering experience management solutions. The Consulting Track focuses on advisory and implementation services, while the upcoming Platform Track will enable partners to build offerings on the Qualtrics Developer Platform. These changes aim to simplify collaboration, provide training, and boost partner success globally.
Qualtrics targets action gap with AI copilot
Qualtrics has launched Qualtrics Assist for CX, an AI-powered copilot tool that helps managers and executives analyze customer experience data and quickly identify actionable insights. Currently in preview and set for general release next quarter, the solution leverages Qualtrics' extensive experience data to deliver instant, data-driven answers to business questions, aiming to close the gap between customer feedback collection and action.
Qualtrics, LLC​ Profile
HQ Location
333 W River Park Dr Provo, Utah 84604
Employees
1001-5000
Social
Financials
SERIES C
What benefits does Qualtrics XM Discover offer for Social Media Management?