Qualtrics XM Discover Overview

Qualtrics-XM-Discover transforms contact centers into customer experience hubs and business insight sources. Cost reduction in service is achieved.

Use Cases

Customers recommend Social Media Management, Helpdesk Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Qualtrics XM Discover.

Other use cases:

  • Engagement Management
  • Rating And Review Management
  • Tracking & Monitoring Communications
  • Call Recording
  • Coaching
  • Sales Document Management
  • Competitive Intelligence
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Business Priorities

Improve Brand Engagement and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Qualtrics XM Discover.

Other priorities:

  • Acquire Customers
  • Increase Sales & Revenue
  • Improve Digital And Social Presence
  • Establish Thought Leadership
See all business priorities See less business priorities

Qualtrics XM Discover Use-Cases and Business Priorities: Customer Satisfaction Data

Qualtrics XM Discover works with different mediums / channels such as Social Media. Phone Calls. E-Mail etc.

Qualtrics XM Discover's features include Feedback Surveys, and Alerts: Popups & Notifications. and Qualtrics XM Discover support capabilities include Email Support, 24/7 Support, AI Powered, etc. also Qualtrics XM Discover analytics capabilities include Analytics, and Custom Reports.

Reviews

"...It is used every day in every hotel to monitor satisfaction, recover from problems, measure colleagues performance, evaluate service improvements, guide marketing activity, and more...." Peer review by Dominic Carr, Rotana, Rotana

Qualtrics XM Discover, SmileBack, Xola, Retently, InMoment, etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Qualtrics XM Discover

Top Industries

  • Banking
  • Marketing and Advertising

Popular in

  • Large Enterprise
  • Small Business

Qualtrics XM Discover is popular in Banking, and Marketing And Advertising, and is widely used by Large Enterprise, and Small Business,

Comprehensive Insights on Qualtrics XM Discover Use Cases

How can Qualtrics XM Discover enhance your Social Media Management process?

What benefits does Qualtrics XM Discover offer for Helpdesk Management?

How does Qualtrics XM Discover facilitate Customer Feedback Management?

What solutions does Qualtrics XM Discover provide for Engagement Management?

How does Qualtrics XM Discover address your Rating And Review Management Challenges?

11 buyers and buying teams have used Cuspera to assess how well Qualtrics XM Discover solved their Customer Experience Management needs. Cuspera uses 281 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.

Case Studies

NA

CASE STUDY University of Denver

Qualtrics helped the University of Denver build a brand experience program. The university used Qualtrics to gather feedback from over 1,600 people in seven markets. They found that a sense of belong...ing was the most important factor for students. Prospective students who saw a DU ad were eight times more likely to enroll. The university now uses Qualtrics for ongoing surveys to measure campaign impact.

Read more →
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CASE STUDY Intermountain Health

Qualtrics helped Intermountain Health improve patient, consumer, and caregiver experiences. They used Qualtrics to gather feedback at every touchpoint, from clinical visits to website interactions. I...ntermountain Health achieved over 1.1 million responses to their experience index. High-performing teams saw a greater sense of belonging and fewer workplace injuries. Leader well-being rose above the 90th percentile globally. The platform enabled swift issue resolution and increased caregiver recognition.

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NA

CASE STUDY Zoetis

Qualtrics for Employee Experience helped Zoetis support 120 veterinary practices. The REVAMP initiative gave clinics tools to collect staff feedback and spot burnout risks. Practice leaders used Qual...trics dashboards to improve team wellbeing and culture. AI features summarized feedback and suggested actions. Zoetis aimed to reduce stress and improve employee experience in veterinary teams.

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CASE STUDY Autodesk

Autodesk used Insights Explorer from Qualtrics to speed up survey analysis. Manual review of 2,000 responses took days. With Insights Explorer, the team now finds key themes in under 5 minutes. This ...saves 4 hours of manual work per report. The research team can now focus on deeper analysis and accuracy.

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NA

CASE STUDY State of Iowa

Qualtrics helped the State of Iowa improve employee experience with a centralized EX platform. Iowa used Qualtrics to run annual engagement and pulse surveys, plus ad hoc feedback projects. Managers ...used dashboards to find gaps and make action plans. Trust in leadership rose 20% in six months. Satisfaction with manager communication increased by 14%. Survey participation grew by 7 points year-over-year.

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CASE STUDY City of St. George

Qualtrics helped the City of St. George improve communication and trust with residents. The city used Qualtrics to create a ticketing system for website issues and gather feedback. This revealed prob...lems in resident journeys and led to better customer service. Automated surveys and follow-ups ensured issues were addressed. The city also used feedback to guide budget decisions. Residents can now communicate with the city 24/7, and service delivery is more reliable.

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lightning

Peers used Qualtrics XM Discover for social media management and helpdesk management

Qualtrics XM Discover Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.42/5 ★

Read Reviews (5)
Analytics

4.50/5 ★

Read Reviews (51)
Custom Reports

4.35/5 ★

Read Reviews (43)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.42/5 ★

Read Reviews (5)
Analytics

4.50/5 ★

Read Reviews (51)
Custom Reports

4.35/5 ★

Read Reviews (43)

Qualtrics XM Discover Integrations

Qualtrics XM Discover integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.36/5 ★

Read Reviews (9)
Data Export

3.95/5 ★

Read Reviews (5)

Few API Integrations for Qualtrics XM Discover

Poplar

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

OneDesk

4.06 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Qualtrics XM Discover

Overall Risk Meter

Low Medium High

Top Failure Risks for Qualtrics XM Discover

Qualtrics, LLC​ News

M&A

Press Ganey CEO On Qualtrics Deal: AI Market Is "Extremely Competitive" - Newsweek

Qualtrics announced its acquisition of Press Ganey for $6.75 billion. Press Ganey, a leader in patient experience and care quality data analytics, will become the healthcare division within Qualtrics after regulatory approval. The merger aims to enhance AI capabilities and data analytics, leveraging both companies' strengths to compete in a dynamic market.

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Product

Qualtrics Accelerates AI Leadership and Value with Experience Agents - Yahoo

Qualtrics plans to invest $500 million in AI over the next four years, launching its new AI-integrated platform, XM/os2, for enterprise experience management. The investment will focus on R&D, infrastructure, and personnel to enhance AI integration across its product portfolio.

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M&A

Qualtrics to acquire Press Ganey Forsta in $6.75bn deal

Qualtrics is set to acquire Press Ganey Forsta for $6.75 billion, aiming to enhance its AI capabilities in experience management. This acquisition will merge Qualtrics' AI platform with Press Ganey Forsta's analytics and healthcare expertise, creating a comprehensive platform for improving human experiences across various industries. The deal, involving cash and equity, is expected to close pending regulatory approvals.

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Partnership

Qualtrics & Stanford boost patient care with new AI agents

Qualtrics and Stanford Health Care have expanded their collaboration to develop AI agents on the Qualtrics XM Platform. These agents aim to reduce administrative burdens and enhance patient care by integrating predictive insights into healthcare workflows. The initiative focuses on improving patient access, coordination, and engagement, allowing clinicians to focus more on direct patient interactions.

Read more →

Qualtrics, LLC​ Profile

Company Name

Qualtrics, LLC​

Company Website

https://www.qualtrics.com/au/

Year Founded

2002

HQ Location

333 W River Park Dr Provo, Utah 84604

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

SERIES C