Qualtrics XM Discover Overview
Qualtrics-XM-Discover transforms contact centers into customer experience hubs and business insight sources. Cost reduction in service is achieved.
Use Cases
Customers recommend Social Media Management, Helpdesk Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Qualtrics XM Discover.
Business Priorities
Improve Brand Engagement and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Qualtrics XM Discover.
Qualtrics XM Discover Use-Cases and Business Priorities: Customer Satisfaction Data
Qualtrics XM Discover works with different mediums / channels such as Social Media. Phone Calls. E-Mail etc.
Qualtrics XM Discover's features include Feedback Surveys, and Alerts: Popups & Notifications. and Qualtrics XM Discover support capabilities include Email Support, 24/7 Support, AI Powered, etc. also Qualtrics XM Discover analytics capabilities include Analytics, and Custom Reports.
Reviews
"...As a result of the more detailed customer experience information provided through Clarabridge, [our] net promoter scores have more than doubled in the last three years, and the number of customer recommendations has risen as well...." Peer review by Hal Bloom, VP Marketing Research, Sage
Peer review evidence (same sources as the product rating summary)
"...The tool s social media analytics provides in-depth insights on mentions of your brand on social...." Native vs. third-party tools: Which is the most popular publishing tool for brands?
"...Should Attend: CXOs, contact center managers, customer support leadership. ..." 25+ Top Customer Service Conferences to Attend in 2020
"...Looking at the emotion behind customer feedback enables you to ensure you drive the right long term strategy. ..." 21 Best Sentiment Analysis Tools for 2020
Qualtrics XM Discover, SmileBack, Xola, Retently, InMoment, etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Qualtrics XM Discover
Top Industries
- Banking
- Marketing and Advertising
Popular in
- Large Enterprise
- Small Business
Qualtrics XM Discover is popular in Banking, and Marketing And Advertising, and is widely used by Large Enterprise, and Small Business,
Qualtrics XM Discover Customer wins, Customer success stories, Case studies
Why is Qualtrics XM Discover the best choice for Helpdesk Management?
What Are the key features of Qualtrics XM Discover for Customer Feedback Management?
What makes Qualtrics XM Discover ideal for Engagement Management?
How can Qualtrics XM Discover optimize your Rating And Review Management Workflow?
11 buyers and buying teams have used Cuspera to assess how well Qualtrics XM Discover solved their Customer Experience Management needs. Cuspera uses 281 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.
Peers used Qualtrics XM Discover for social media management and helpdesk management
Qualtrics XM Discover Competitors
Qualtrics XM Discover Features
- Low
- Medium
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (51) |
| Custom Reports | Read Reviews (43) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (51) |
| Custom Reports | Read Reviews (43) |
Qualtrics XM Discover Integrations
Qualtrics XM Discover integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Qualtrics XM Discover
Software Failure Risk Guidance
?for Qualtrics XM Discover
Overall Risk Meter
Top Failure Risks for Qualtrics XM Discover
Qualtrics, LLC News
Qualtrics Acquires Healthcare Experience Leader Press Ganey Forsta For $6.75 Billion: Expands Experience Management (XM) Category Leadership Creating World's Largest AI Dataset ...
Qualtrics has acquired Press Ganey Forsta for $6.75 billion, marking the largest tech acquisition in Utah's history. This acquisition enhances Qualtrics' Experience Management (XM) platform by integrating Press Ganey Forsta's extensive healthcare experience data, creating the world's largest AI dataset for human experiential context. The combined platform aims to transform healthcare by predicting patient needs and improving care delivery through AI-driven insights.
Qualtrics to make new survey experience default from June 3, 2026
Qualtrics will implement a new survey experience as the default setting starting June 3, 2026. This update aims to enhance user interaction and streamline survey processes.
Qualtrics leadership shake-up coincides with RNDC WARN filings
Qualtrics is undergoing a leadership shake-up, which is occurring simultaneously with RNDC's WARN filings. The details of the executive changes at Qualtrics are not specified in the content.
PGA TOUR, Qualtrics announce expanded relationship to enhance fan experiences
The PGA TOUR has expanded its partnership with Qualtrics, designating it as the official tool for the "Voice of the Gallery" program. This initiative, part of the Fan Forward project, leverages Qualtrics' platform to gather and analyze fan feedback at events, enhancing real-time fan experiences and player engagement. The collaboration aims to improve event operations and fan satisfaction by acting on insights gathered from attendees.
Qualtrics, LLC Profile
HQ Location
333 W River Park Dr Provo, Utah 84604
Employees
1001-5000
Social
Financials
SERIES C
How can Qualtrics XM Discover enhance your Social Media Management process?