Qualtrics XM Discover: Use-Cases, Insights and Reviews | 2026 Cuspera

David Jones is utilizing Qualtrics to enhance its customer experience by collecting and acting on customer feedback. This initiative is part of a broader strategy to create a unified, 360-degree view... of customers, integrating feedback with operational data from Snowflake. This approach aims to improve personalization in marketing efforts and enrich data on online user behavior.
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Singapore Airlines has partnered with Qualtrics to enhance its customer experience analytics. By using Qualtrics' solutions, Singapore Airlines aims to improve the collection, processing, and analysi...s of customer feedback across multiple channels. This three-year agreement will leverage advanced analytics and AI to gain deeper insights into customer preferences and concerns, ultimately enhancing the customer journey.
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Singapore Airlines has partnered with Qualtrics to enhance its customer experience analytics. The three-year agreement involves using Qualtrics' solutions to improve the collection and analysis of cu...stomer feedback, leveraging advanced analytics and AI. This collaboration aims to provide deeper insights into customer preferences and enhance the overall travel experience.
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HUGO BOSS used Qualtrics XM to better understand customer needs across online and in-store journeys. The company quickly identified and fixed pain points, like missing sizes in stores and checkout is...sues online. Managers now use real-time dashboards to track customer satisfaction and act on feedback. HUGO BOSS saw a 1500% increase in customer responses during the pilot phase. The platform helps deliver a premium, seamless experience across all channels.
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Qualtrics helped Elevance Health unify over 10 million member signals each year. The AI-powered platform created a real-time, 360-degree member view. This let Elevance Health spot at-risk Medicare me...mbers quickly. They saved 3,700+ members from disenrolling and cut voluntary disenrollment by 50%. The solution improved 8 CAHPS measures and drove $19 million in Stars value.
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IMG Academy used Qualtrics to connect employee and family experiences across its 600-acre campus. Before Qualtrics, programs were fragmented, leading to disengaged staff and inconsistent family exper...iences. With Qualtrics CX and EX, they launched pulse and lifecycle surveys, engagement measurement, and listening programs. This unified approach drove a 29-point increase in Parent NPS and a 19-point gain in Employee NPS over two years. Re-enrollment improved, with 117 more families returning than the prior year.
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