Qualtrics XM Discover Overview

Qualtrics-XM-Discover transforms contact centers into customer experience hubs and business insight sources. Cost reduction in service is achieved.

Use Cases

Customers recommend Social Media Management, Helpdesk Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Qualtrics XM Discover.

Other use cases:

  • Engagement Management
  • Rating And Review Management
  • Tracking & Monitoring Communications
  • Call Recording
  • Coaching
  • Sales Document Management
  • Competitive Intelligence
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Business Priorities

Improve Brand Engagement and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Qualtrics XM Discover.

Other priorities:

  • Acquire Customers
  • Increase Sales & Revenue
  • Improve Digital And Social Presence
  • Establish Thought Leadership
See all business priorities See less business priorities

Qualtrics XM Discover Use-Cases and Business Priorities: Customer Satisfaction Data

Qualtrics XM Discover works with different mediums / channels such as Social Media. Phone Calls. E-Mail etc.

Qualtrics XM Discover's features include Feedback Surveys, and Alerts: Popups & Notifications. and Qualtrics XM Discover support capabilities include Email Support, 24/7 Support, AI Powered, etc. also Qualtrics XM Discover analytics capabilities include Analytics, and Custom Reports.

Reviews

"...As a result of the more detailed customer experience information provided through Clarabridge, [our] net promoter scores have more than doubled in the last three years, and the number of customer recommendations has risen as well...." Peer review by Hal Bloom, VP Marketing Research, Sage

Peer review evidence (same sources as the product rating summary)

"...Understanding Facebook users by demographic and behavior Google Consumer Barometer Online research and resources that show how people around the world use the internet Google Keyword Planner Tool to get keyword ideas to help build your campaigns MozPro Suite of search engine optimization planning and analytics tools Listening Clarabridge CX Analytics Natural Language Processing, sentiment monitoring and data categorization Google Cloud Platform Natural Language API AI tech that can be used for social media sentiment analysis Google Forms Survey forms for external or internal research IQ Bot AI tool that can analyze and make sense of unstructured content Questback Online survey platform for market research Quid Platform for searching, analyzing and visualizing social media data SurveyMonkey Online survey platform for external or internal research Analytics Bit ly URL shortener, link management and analytics Shared count URL tracking ..." 95 helpful tools and resources for communicators
"...By leveraging Clarabridge to aggregate conversations across email, our call center, and social [media] we are able to identify customer service issues and trends faster and deploy critical information to our call center representatives...." Peer review by Gino Abbate III, MBA, Digital Marketing Analyst, Publicis Kaplan Thaler
"...You can use Clarabridge Survey to create and decipher customer feedback forms, while Clarabridge Speech provides speech analysis to interpret your customer's voice...." Peer review

Qualtrics XM Discover, SmileBack, Xola, Retently, InMoment, etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Qualtrics XM Discover

Top Industries

  • Banking
  • Marketing and Advertising

Popular in

  • Large Enterprise
  • Small Business

Qualtrics XM Discover is popular in Banking, and Marketing And Advertising, and is widely used by Large Enterprise, and Small Business,

Qualtrics XM Discover Customer wins, Customer success stories, Case studies

What solutions does Qualtrics XM Discover provide for Social Media Management?

How does Qualtrics XM Discover address your Helpdesk Management Challenges?

Why is Qualtrics XM Discover the best choice for Customer Feedback Management?

What solutions does Qualtrics XM Discover provide for Engagement Management?

How can Qualtrics XM Discover enhance your Rating And Review Management process?

11 buyers and buying teams have used Cuspera to assess how well Qualtrics XM Discover solved their Customer Experience Management needs. Cuspera uses 281 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.

 

Ynov - Education - Medium

France

Ynov used Qualtrics to collect feedback from 4,200 students across 6 campuses. The platform let Ynov run 17,000 surveys and gather 23,000 responses. All survey data is managed on one dashboard, makin...g it easy to compare results and spot trends. Ynov improved courses, campuses, and teaching methods based on student feedback. Students also use Qualtrics to manage their own research online.

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Volkswagen Group Australia - Automotive - Large

Sydney, Australia

Volkswagen Group Australia used Qualtrics Experience Management to improve both employee and customer experience across 104 dealerships. Before Qualtrics, feedback was delayed and not actionable. Wit...h real-time insights and dashboards, dealers could act quickly to close experience gaps. The program led to reduced employee churn, higher NPS scores, and better satisfaction rankings. Employees became more engaged, and customer loyalty increased.

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Virgin Media - Media - Large

London, UK

Virgin Media used Qualtrics to improve digital customer experiences. The team identified issues like cart abandonment and checkout problems by capturing real-time feedback. Qualtrics Site Intercept e...nabled in-the-moment surveys across desktop and mobile. Virgin Media surveyed thousands of customers and quickly acted on insights. The result was optimized user journeys and better customer satisfaction.

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Under Armour - Retail - Large

Baltimore, USA

Under Armour used Qualtrics XM to expand its product testing from 100 to over 10,000 testers. The centralized Qualtrics platform let teams quickly find and engage athletes for feedback. This helped U...nder Armour test and refine the HOVR Infinite shoe, leading to a 2019 Runner’s World Recommendation Award. The company saw 100% forecasted growth in its run category and now evaluates over 2,000 products each year. Real-time feedback now reaches development, design, and marketing teams fast.

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TUI Group - Hospitality - Very Large

Hanover, Germany

TUI Group used Qualtrics to launch a global customer experience program. They consolidated multiple legacy tools into one CX platform across 9 European countries. The Qualtrics XM Platform enabled ce...ntral governance with local flexibility. TUI gained operational efficiencies and reduced total cost of ownership. Teams now use easy-to-consume insights to make fast, data-driven decisions.

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TU Delft - Education - Small

Delft, Netherlands

TU Delft uses Qualtrics to collect feedback from over one million students in its online courses. The university gathered more than 100,000 survey responses to improve course content. Qualtrics surve...ys are integrated into each course, letting students share real-time feedback. Professors can add custom questions to surveys for deeper insights. TU Delft uses these insights to refine courses and enhance the student experience.

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lightning

Peers used Qualtrics XM Discover for social media management and helpdesk management

Qualtrics XM Discover Competitors

Qualtrics XM Discover Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.42/5 ★

Read Reviews (5)
Analytics

4.50/5 ★

Read Reviews (51)
Custom Reports

4.35/5 ★

Read Reviews (43)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.42/5 ★

Read Reviews (5)
Analytics

4.50/5 ★

Read Reviews (51)
Custom Reports

4.35/5 ★

Read Reviews (43)

Qualtrics XM Discover Integrations

Qualtrics XM Discover integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.36/5 ★

Read Reviews (9)
Data Export

3.95/5 ★

Read Reviews (5)

Few API Integrations for Qualtrics XM Discover

OneDesk

4.06 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Poplar

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Qualtrics XM Discover

Overall Risk Meter

Low Medium High

Top Failure Risks for Qualtrics XM Discover

Qualtrics, LLC​ News

M&A

Qualtrics Acquires Healthcare Experience Leader Press Ganey Forsta For $6.75 Billion: Expands Experience Management (XM) Category Leadership Creating World's Largest AI Dataset ...

Qualtrics has acquired Press Ganey Forsta for $6.75 billion, marking the largest tech acquisition in Utah's history. This acquisition enhances Qualtrics' Experience Management (XM) platform by integrating Press Ganey Forsta's extensive healthcare experience data, creating the world's largest AI dataset for human experiential context. The combined platform aims to transform healthcare by predicting patient needs and improving care delivery through AI-driven insights.

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Product

Qualtrics to make new survey experience default from June 3, 2026

Qualtrics will implement a new survey experience as the default setting starting June 3, 2026. This update aims to enhance user interaction and streamline survey processes.

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Executive

Qualtrics leadership shake-up coincides with RNDC WARN filings

Qualtrics is undergoing a leadership shake-up, which is occurring simultaneously with RNDC's WARN filings. The details of the executive changes at Qualtrics are not specified in the content.

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Partnership

PGA TOUR, Qualtrics announce expanded relationship to enhance fan experiences

The PGA TOUR has expanded its partnership with Qualtrics, designating it as the official tool for the "Voice of the Gallery" program. This initiative, part of the Fan Forward project, leverages Qualtrics' platform to gather and analyze fan feedback at events, enhancing real-time fan experiences and player engagement. The collaboration aims to improve event operations and fan satisfaction by acting on insights gathered from attendees.

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Qualtrics, LLC​ Profile

Company Name

Qualtrics, LLC​

Company Website

https://www.qualtrics.com/au/

Year Founded

2002

HQ Location

333 W River Park Dr Provo, Utah 84604

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

SERIES C