Home Customer Experience Management Qualtrics XM Discover

Qualtrics XM Discover: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Qualtrics XM Discover
Brand: Qualtrics XM Discover
Rating: 4.44 (281 reviews)

4.44 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(281)

Analytics o understand what people are saying about your company

AI Powered

Qualtrics XM Discover Overview

Qualtrics-XM-Discover transforms contact centers into customer experience hubs and business insight sources. Cost reduction in service is achieved.

Use Cases

Customers recommend Social Media Management, Helpdesk Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Qualtrics XM Discover.

Other use cases:

Engagement Management
Rating And Review Management
Tracking & Monitoring Communications
Call Recording
Coaching
Sales Document Management
Competitive Intelligence

See all use cases See less use cases

Business Priorities

Improve Brand Engagement and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Qualtrics XM Discover.

Other priorities:

Acquire Customers
Increase Sales & Revenue
Improve Digital And Social Presence
Establish Thought Leadership

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Qualtrics XM Discover Use-Cases and Business Priorities: Customer Satisfaction Data

Qualtrics XM Discover works with different mediums / channels such as Social Media. Phone Calls. E-Mail etc.

Qualtrics XM Discover's features include Feedback Surveys, and Alerts: Popups & Notifications. and Qualtrics XM Discover support capabilities include Email Support, 24/7 Support, AI Powered, etc. also Qualtrics XM Discover analytics capabilities include Analytics, and Custom Reports.

Reviews

"...By leveraging Clarabridge to aggregate conversations across email, our call center, and social [media] we are able to identify customer service issues and trends faster and deploy critical information to our call center representatives...." Peer review by Gino Abbate III, MBA, Digital Marketing Analyst, Publicis Kaplan Thaler

Qualtrics XM Discover, SmileBack, Xola, Retently, InMoment, etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Qualtrics XM Discover

Top Industries

Banking
Marketing and Advertising

Popular in

Large Enterprise
Small Business

Qualtrics XM Discover is popular in Banking, and Marketing And Advertising, and is widely used by Large Enterprise, and Small Business,

Comprehensive Insights on Qualtrics XM Discover Use Cases

What solutions does Qualtrics XM Discover provide for Helpdesk Management?

How can Qualtrics XM Discover optimize your Customer Feedback Management Workflow?

What solutions does Qualtrics XM Discover provide for Engagement Management?

How can Qualtrics XM Discover optimize your Rating And Review Management Workflow?

12+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Qualtrics XM Discover solved their Customer Experience Management needs. Cuspera uses 281 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Mastercard Financial Services	Financial Services	CASE STUDY Mastercard The case study highlights improved customer experience and employee engagement using Qualtrics, leading to increased revenue and reduced operational costs. Read More
Patreon Computer & Network Security	Computer & Network Security	CASE STUDY Patreon Qualtrics enhanced digital experiences and employee engagement for Patreon, leading to increased revenue and reduced costs with AI-powered solutions. Read More
VRT Media Production	Media Production	CASE STUDY VRT VRT improved customer and employee experience using Qualtrics, leading to increased revenue, loyalty, and employee engagement. They leveraged real-time insights for strategic decision-making. Read More