Qualtrics XM Discover Overview

Qualtrics-XM-Discover transforms contact centers into customer experience hubs and business insight sources. Cost reduction in service is achieved.

Use Cases

Customers recommend Social Media Management, Helpdesk Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Qualtrics XM Discover.

Other use cases:

  • Engagement Management
  • Rating And Review Management
  • Tracking & Monitoring Communications
  • Call Recording
  • Coaching
  • Sales Document Management
  • Competitive Intelligence
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Business Priorities

Improve Brand Engagement and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Qualtrics XM Discover.

Other priorities:

  • Acquire Customers
  • Increase Sales & Revenue
  • Improve Digital And Social Presence
  • Establish Thought Leadership
See all business priorities See less business priorities

Qualtrics XM Discover Use-Cases and Business Priorities: Customer Satisfaction Data

Qualtrics XM Discover works with different mediums / channels such as Social Media. Phone Calls. E-Mail etc.

Qualtrics XM Discover's features include Feedback Surveys, and Alerts: Popups & Notifications. and Qualtrics XM Discover support capabilities include Email Support, 24/7 Support, AI Powered, etc. also Qualtrics XM Discover analytics capabilities include Analytics, and Custom Reports.

Reviews

"...You can use Clarabridge Survey to create and decipher customer feedback forms, while Clarabridge Speech provides speech analysis to interpret your customer's voice...." Peer review

Qualtrics XM Discover, SmileBack, Xola, Retently, InMoment, etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Qualtrics XM Discover

Top Industries

  • Banking
  • Marketing and Advertising

Popular in

  • Large Enterprise
  • Small Business

Qualtrics XM Discover is popular in Banking, and Marketing And Advertising, and is widely used by Large Enterprise, and Small Business,

Qualtrics XM Discover Customer wins, Customer success stories, Case studies

What solutions does Qualtrics XM Discover provide for Social Media Management?

What Are the key features of Qualtrics XM Discover for Helpdesk Management?

What benefits does Qualtrics XM Discover offer for Customer Feedback Management?

What solutions does Qualtrics XM Discover provide for Engagement Management?

How can Qualtrics XM Discover optimize your Rating And Review Management Workflow?

11 buyers and buying teams have used Cuspera to assess how well Qualtrics XM Discover solved their Customer Experience Management needs. Cuspera uses 281 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.

 

David Jones seeks 360 - degree customer view from unified data

David Jones is utilizing Qualtrics to enhance its customer experience by collecting and acting on customer feedback. This initiative is part of a broader strategy to create a unified, 360-degree view... of customers, integrating feedback with operational data from Snowflake. This approach aims to improve personalization in marketing efforts and enrich data on online user behavior.

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Singapore Airlines Enhances Customer Experience Analytics with Qualtrics - MarTech Cube

Singapore Airlines has partnered with Qualtrics to enhance its customer experience analytics. By using Qualtrics' solutions, Singapore Airlines aims to improve the collection, processing, and analysi...s of customer feedback across multiple channels. This three-year agreement will leverage advanced analytics and AI to gain deeper insights into customer preferences and concerns, ultimately enhancing the customer journey.

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iTWire - Singapore Airlines Enhances Customer Experience Analytics with Qualtrics

Singapore Airlines has partnered with Qualtrics to enhance its customer experience analytics. The three-year agreement involves using Qualtrics' solutions to improve the collection and analysis of cu...stomer feedback, leveraging advanced analytics and AI. This collaboration aims to provide deeper insights into customer preferences and enhance the overall travel experience.

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University of Denver - Education

Qualtrics helped the University of Denver build a brand experience program. The university used Qualtrics to gather feedback from over 1,600 people in seven markets. They found that a sense of belong...ing was the most important factor for students. Prospective students who saw a DU ad were eight times more likely to enroll. The university now uses Qualtrics for ongoing surveys to measure campaign impact.

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Essex County Council - Government Administration - Medium

Qualtrics helped Essex County Council boost employee engagement to a 15-year high. The council switched from third-party vendors to Qualtrics for real-time feedback and control. Employees can now giv...e feedback from any device, and managers see live results within 24 hours. The council achieved a +10 year-on-year increase in engagement. Local teams use dashboards to act quickly on employee feedback.

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Tufts Medicine - Hospital & Health Care

Tufts Medicine improved patient experience with Qualtrics. They saw a 10-point increase in NPS and 8% increase in hospital rating. They expanded surveys in nine languages and improved data accessibil...ity. They now respond quickly to patient feedback.

Read on →
lightning

Peers used Qualtrics XM Discover for social media management and helpdesk management

Qualtrics XM Discover Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.42/5 ★

Read Reviews (5)
Analytics

4.50/5 ★

Read Reviews (51)
Custom Reports

4.35/5 ★

Read Reviews (43)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.42/5 ★

Read Reviews (5)
Analytics

4.50/5 ★

Read Reviews (51)
Custom Reports

4.35/5 ★

Read Reviews (43)

Qualtrics XM Discover Integrations

Qualtrics XM Discover integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.36/5 ★

Read Reviews (9)
Data Export

3.95/5 ★

Read Reviews (5)

Few API Integrations for Qualtrics XM Discover

Poplar

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

OneDesk

4.06 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Qualtrics XM Discover

Overall Risk Meter

Low Medium High

Top Failure Risks for Qualtrics XM Discover

Qualtrics, LLC​ News

Partnership

PGA TOUR, Qualtrics announce expanded relationship to enhance fan experiences

The PGA TOUR has expanded its partnership with Qualtrics, designating it as the official tool for the "Voice of the Gallery" program. This initiative, part of the Fan Forward project, leverages Qualtrics' platform to gather and analyze fan feedback at events, enhancing real-time fan experiences and player engagement. The collaboration aims to improve event operations and fan satisfaction by acting on insights gathered from attendees.

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Product

Qualtrics expands synthetic research marketing, testing tech

Qualtrics has launched prebuilt synthetic research panels powered by a custom large language model at its X4 user conference. These panels, designed for U.S. consumers, help marketers by providing insights based on demographic segments. The company plans to expand these panels to other regions. Additional tools released include the Qualtrics Research Hub and AI-driven features for marketing and product development.

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Product

Qualtrics Launches AI Agents That Close the Loop in Real Time

Qualtrics has launched new AI-driven capabilities within its Customer Experience suite, focusing on real-time feedback action. The release includes omnichannel listening, automated text analytics, and AI-powered Experience Agents, aimed at enhancing customer interaction and reducing response times. Notable implementations include TruGreen, which saw a 30% reduction in escalations and improved customer satisfaction.

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Product

Qualtrics adds AI-powered synthetic data and research tools to speed customer insights

Qualtrics has introduced AI-driven synthetic data and research tools to enhance its Market Research suite. These tools include synthetic consumer panels and a Research Hub, designed to speed up customer insights by simulating consumer responses and making past research searchable. The updates aim to improve decision-making by providing faster access to insights while maintaining methodological rigor.

Read more →

Qualtrics, LLC​ Profile

Company Name

Qualtrics, LLC​

Company Website

https://www.qualtrics.com/au/

Year Founded

2002

HQ Location

333 W River Park Dr Provo, Utah 84604

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

SERIES C