Qualtrics XM Discover vs. Retently: Comparing Best Customer Experience Management Solutions 2026

Overview: Qualtrics XM Discover and Retently as Customer Experience Management Category solutions.

Qualtrics XM Discover: Qualtrics-XM-Discover transforms contact centers into customer experience hubs and business insight sources. Cost reduction in service is achieved.

Retently: Recently, B2B companies have been sending NPS, CSAT, and CES surveys to clients. Feedback is gathered, analyzed, and acted upon for improved customer experience management.

This comparison of Qualtrics XM Discover vs. Retently draws on 1331 Cuspera insights from customer stories. The use cases and topics below show where the two products overlap and where each one stands apart.

Both Qualtrics XM Discover and Retently are commonly chosen for Customer feedback collection and analysis, Automated customer feedback collection.

Qualtrics XM Discover also supports Customer feedback management, Employee feedback management, Customer experience program management, Employee experience program management, etc.

Retently also supports Customer feedback collection across channels, Owner and resident feedback collection, Customer feedback collection for eCommerce, Customer feedback program management, etc.

Evidence shows that both products are used for Customer experience management, Feedback analytics, Customer feedback analysis, Survey analytics.

Qualtrics XM Discover also covers Employee engagement, Customer engagement, Employee experience management, Patient experience management, etc.

Retently also covers Customer experience, Voice of the customer.

Top use cases: Qualtrics XM Discover vs Retently

Use cases tied to Qualtrics XM Discover and Retently from verified data sources. Click any use case for supporting evidences.

Qualtrics XM Discover
Retently
Shared by both · Use cases
Qualtrics XM Discover Retently

Top Capabilities: Qualtrics XM Discover vs Retently

Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

Qualtrics XM Discover
Shared
Retently
Shared by both · Topics
Qualtrics XM Discover only
Retently only

Deployed Industries: Qualtrics XM Discover vs Retently

Lengths: relative industry prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

Qualtrics XM Discover
Shared
Retently
Shared by both · Industries
Qualtrics XM Discover only
Retently only

Deployed Market Segments: Qualtrics XM Discover vs Retently

Share of peer evidence by company size for Qualtrics XM Discover and Retently. Each product segments add up to 100%. Click any segment for supporting evidence.

Qualtrics XM Discover 100%
Retently 100%

Qualtrics XM Discover and Retently: Best activities based on customer satisfaction

Qualtrics XM Discover in Action: Unique Activities

What benefits does Qualtrics XM Discover offer for Social Media Management?
The software provides social media analytics for in-depth insights. The platform offers mention tracking and integrated response platform using natural language processing. The software also integrates with popular social media platforms and management software.
"...Pros: A very advanced and well-developed tool for social media analytics. ..." 21 Best Sentiment Analysis Tools for 2020
What solutions does Qualtrics XM Discover provide for Helpdesk Management?
Qualtrics Xm Discover provides semantic analysis tools that enable organizations to analyze customer interactions across various channels. These tools allow for identification of customer service issues and trends, leading to faster deployment of critical information to call center representatives. The platform is designed to benefit organizations with high call volumes.
"...By leveraging Clarabridge to aggregate conversations across email, our call center, and social [media] we are able to identify customer service issues and trends faster and deploy critical information to our call center representatives...." Peer review by Gino Abbate III, MBA, Digital Marketing Analyst, Publicis Kaplan Thaler
How efficiently Does Qualtrics XM Discover manage your Engagement Management?
Qualtrics Xm Discover Engagement Management offers tools for tracking mentions and managing social media interactions. The platform leverages natural language processing (NLP) to analyze customer feedback and facilitate engagement. Qualtrics also provides a digital platform that enhances customer experience through engaging website design and user interface.
"...We used motion throughout the homepage to engage the user and pull them further down the landing page...." Website Design: 7 Tips for Balancing SEO and UX

Retently in Action: Unique Activities

How can Retently optimize your Customer Feedback Management Workflow?
Retently is a customer satisfaction software that helps businesses measure customer satisfaction through Net Promoter Score (NPS) surveys. The platform allows businesses to collect feedback, visualize results, and convert dissatisfied customers into loyal promoters. Retently focuses on NPS surveys and may lack features found in other survey platforms.
"...Your Net Promoter Score will be calculated based on the survey responses...." Peer review from Retently
How does Retently facilitate Communication Management?
Retently facilitates communication management by connecting with various platforms. It allows users to send surveys through email or messaging apps and automatically trigger messages based on customer actions and feedback. Retently can also integrate with customer support platforms, automating survey delivery based on ticket events.
"...Add a Retently webhook link in Freshdesk and send email surveys when a support ticket is created, updated, or closed...." Freshdesk
What Are the key features of Retently for Workflow Management?
Retently enables companies to build automated workflows to collect customer feedback. These workflows can be customized and triggered by events within other applications. Retently connects with popular business platforms, allowing users to manage and analyze customer feedback within their existing workflows.
"...This allows you to configure the platform according to your current workflows and the changing requirements of your company...." Peer review from Featured Customers

Integrations

Ecosystem partners each product commonly connects with.

Qualtrics XM Discover

Poplar
4.0
OneDesk
4.1

Retently

Pipefy
4.7
SendPulse
4.5
WPForms
4.5
Close CRM
4.5
Jotform
4.5
ClickUp
4.7
Drip
4.4
GetSiteControl
4.4

News

Latest Qualtrics XM Discover news

Qualtrics Announces XM Data & AI Platform for Experience Management - Unite.AI

Qualtrics announced the XM Data & AI Platform, set for 2027, to enhance experience management by simulating outcomes and predicting customer actions. It integrates data from the Press Ganey Forsta acquisition, offering real-time customer insights and two immediate services: X-Loop Diagnostic Service and Reputation Experience. These tools aim to improve customer lifecycle mapping and engagement.

08/09/2026 - source