Qualtrics XM Discover: Qualtrics-XM-Discover transforms contact centers into customer experience hubs and business insight sources. Cost reduction in service is achieved.
Genesys Cloud EX: Genesys-cloud offers a scalable modern cloud architecture for future-proof contact centers. Built on a solid foundation, it provides open platform capabilities.
This comparison of Qualtrics XM Discover vs. Genesys Cloud EX draws on 1279 Cuspera insights from customer stories. The use cases and topics below show where the two products overlap and where each one stands apart.
Both Qualtrics XM Discover and Genesys Cloud EX are commonly chosen for Customer experience management.
Qualtrics XM Discover also supports Customer feedback management, Employee feedback management, Customer experience program management, Employee experience program management, etc.
Genesys Cloud EX also supports Contact center modernization, Omnichannel contact center modernization, Omnichannel contact center transformation, Workforce engagement management, etc.
Evidence shows that both products are used for Customer engagement, Customer experience management, Workforce management, Employee engagement, etc.
Qualtrics XM Discover also covers Employee experience management, Market research, Customer insights, Product development, etc.
Genesys Cloud EX also covers Contact center management, Contact center modernization, Contact center transformation, Contact center operations, etc.
Top use cases: Qualtrics XM Discover vs Genesys Cloud EX
Use cases tied to Qualtrics XM Discover and Genesys Cloud EX from verified data sources. Click any use case for supporting evidences.
| Qualtrics XM Discover | Genesys Cloud EX |
|---|---|
Top Capabilities: Qualtrics XM Discover vs Genesys Cloud EX
Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.
Deployed Industries: Qualtrics XM Discover vs Genesys Cloud EX
Lengths: relative industry prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.
Deployed Market Segments: Qualtrics XM Discover vs Genesys Cloud EX
Share of peer evidence by company size for Qualtrics XM Discover and Genesys Cloud EX. Each product segments add up to 100%. Click any segment for supporting evidence.
Qualtrics XM Discover and Genesys Cloud EX: Best activities based on customer satisfaction
Qualtrics XM Discover in Action: Unique Activities
How does Qualtrics XM Discover facilitate Helpdesk Management?
"...By leveraging Clarabridge to aggregate conversations across email, our call center, and social [media] we are able to identify customer service issues and trends faster and deploy critical information to our call center representatives...." Peer review by Gino Abbate III, MBA, Digital Marketing Analyst, Publicis Kaplan Thaler
Genesys Cloud EX in Action: Unique Activities
What Are the key features of Genesys Cloud EX for Engagement Management?
"...Genesys has rich experiences in the industry and gets very engaged with our business by studying our needs...." Peer review by Jun Jiang, Senior Technical Supervisor, Dianping
What makes Genesys Cloud EX ideal for Customer Feedback Management?
"...With these solutions, we aim to maximize customer satisfaction by increasing the ratio of answered calls by using the intelligent customer recognition system to route them via the contact center...." Peer review by Çığır Hızlı, Director of CRM, Türk Ekonomi Bankası
How can Genesys Cloud EX enhance your Contact List Management process?
"...Genesys improved our ability to provide the same high level of service in our virtual contact center that customer have come to expect in our stores...." Peer review by John Jordan, Senior Vice President, Total Wine & More
How can Genesys Cloud EX optimize your Collaboration Workflow?
"...Our collaboration with Genesys Cloud Communications provides us with the technology and mobile marketing expertise required for more efficient, measurable contact with customers...." Peer review by Tom Kail, Vice President Marketing, Stage Stores, Stage Stores
Integrations
Ecosystem partners each product commonly connects with.
Qualtrics XM Discover
News
Latest Qualtrics XM Discover news
Qualtrics Acquires Healthcare Experience Leader Press Ganey Forsta For $6.75 Billion: Expands Experience Management (XM) Category Leadership Creating World's Largest AI Dataset ...
Qualtrics has acquired Press Ganey Forsta for $6.75 billion, marking the largest tech acquisition in Utah's history. This acquisition enhances Qualtrics' Experience Management (XM) platform by integrating Press Ganey Forsta's extensive healthcare experience data, creating the world's largest AI dataset for human experiential context. The combined platform aims to transform healthcare by predicting patient needs and improving care delivery through AI-driven insights.
Latest Genesys Cloud EX news
OutboundIQ's Ryan Shatzkamer Releases Open-Source Tool That Builds Genesys Cloud Call Flows From Plain English
OutboundIQ's Ryan Shatzkamer released genesys-mcp, an open-source tool enabling Genesys Cloud administrators to create call flows using plain English. The tool integrates with AI assistants like Claude and ChatGPT, ensuring human approval before publishing. It supports OAuth 2.1 and deploys via a browser setup wizard, enhancing Genesys Cloud's call flow automation capabilities.
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Why is Qualtrics XM Discover the best choice for Social Media Management?