Qualtrics XM Discover: Qualtrics-XM-Discover transforms contact centers into customer experience hubs and business insight sources. Cost reduction in service is achieved.
SmileBack: SmileBack® is the leading customer satisfaction platform for MSPs, enabling IT professionals to collect, report, and act on CSAT and NPS feedback. Customer insights are efficiently managed.
This comparison report of Qualtrics XM Discover vs. SmileBack is based on a specific set of business needs and context. The comparison uses 1520 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Qualtrics XM Discover and SmileBack
Qualtrics XM Discover belong to a category of solutions that help Customer Experience Management, whereas SmileBack belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Qualtrics XM Discover covers Social Media Management with Social Media, Helpdesk Management with Phone Calls, Engagement Management with Social Media, Customer Feedback Management, etc.
SmileBack focuses on Collecting Feedback, Engaging Conversational Surveys with Phone Calls, Rating And Review Management, Helpdesk Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Qualtrics XM Discover and SmileBack: Best activities based on customer satisfaction
Qualtrics XM Discover in Action: Unique Activities
What solutions does Qualtrics XM Discover provide for Helpdesk Management?
"...By leveraging Clarabridge to aggregate conversations across email, our call center, and social [media] we are able to identify customer service issues and trends faster and deploy critical information to our call center representatives...." Peer review by Gino Abbate III, MBA, Digital Marketing Analyst, Publicis Kaplan Thaler
SmileBack in Action: Unique Activities
How does SmileBack facilitate Collecting Feedback?
"...Plus, it enables enterprises to gain insight into customer satisfaction and monitor key metrics such as response rate, reviews, frequency and more...." Peer review
How efficiently Does SmileBack manage your Engaging Conversational Surveys?
"...Before SmileBack, we were using email replies for follow up with less than 10% feedback...." Peer review by Consultant in Information Technology
Why is SmileBack the best choice for Rating And Review Management?
"...The reports and insight it provides are invaluable during customer business reviews...." Peer review by James Oberhaus, Senior Partner, CPI Solutions
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Improve brand engagement
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve digital and social presence
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Establish thought leadership
- See 3 more
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Enhance customer relationships
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Acquire customers
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Improve digital and social presence
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Build brand awareness
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Improve brand engagement
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Improve efficiency
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Increase sales & revenue
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Grow market share
- See 5 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
Qualtrics XM Discover peer evidence is 60% Enterprise. SmileBack peer evidence is 98% SMB and Mid-Market.
| Qualtrics XM Discover | SmileBack | |
|---|---|---|
| Peer score | 4.4 | 4.8 |
| Peer insights | 281 | 1239 |
| Top industries |
Banking 60.0%
Marketing And Advertising 40.0%
|
Information Technology And Services 60.0%
Computer Software 12.0%
Computer & Network Security 12.0%
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| SMB and Mid-Market | 40.0% | 98.0% |
| Enterprise | 60.0% | 2.0% |
| Pricing | Qualtrics XM Discover | SmileBack |
Integrations
Ecosystem partners each product commonly connects with.
Qualtrics XM Discover
News
Latest Qualtrics XM Discover news
Qualtrics Announces XM Data & AI Platform for Experience Management - Unite.AI
Qualtrics announced the XM Data & AI Platform, set for 2027, to enhance experience management by simulating outcomes and predicting customer actions. It integrates data from the Press Ganey Forsta acquisition, offering real-time customer insights and two immediate services: X-Loop Diagnostic Service and Reputation Experience. These tools aim to improve customer lifecycle mapping and engagement.
How efficiently Does Qualtrics XM Discover manage your Social Media Management?