Personetics Overview

Personetics transforms banking relationships by leveraging AI to deliver personalized financial insights and experiences. Serving over 150 million customers globally, this platform empowers banks to engage clients with data-driven, personalized interactions. By offering advanced personal finance management (PFM) and money management tools, Personetics enhances customer engagement and boosts revenue. The platform's capabilities include hyper-personalized insights, goal-based savings, and automated financial journeys, all designed to improve financial well-being and customer loyalty. Additionally, Personetics supports small businesses with cash flow forecasting, ensuring a comprehensive approach to financial management.

Use Cases

Customers recommend Engagement Management, Rating And Review Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Personetics.

Other use cases:

  • Helpdesk Management
  • Loyalty Management
  • Collaboration
  • Relationship Management
  • Contract Management
  • Training & Onboarding
  • Offer Management
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Personetics.

Other priorities:

  • Improve ROI
  • Enter New Markets Internationally Or Locally
  • Increase Sales & Revenue
See all business priorities See less business priorities

Personetics Use-Cases and Business Priorities: Customer Satisfaction Data

Personetics works with different mediums / channels such as Phone Calls.

Personetics's features include Personalization. and Personetics support capabilities include AI Powered, 24/7 Support, Email Support, etc. also Personetics analytics capabilities include Analytics, and Custom Reports.

Peer review evidence (same sources as the product rating summary)

"...How UOB Increased Customer Satisfaction and Engagement Rate by Helping Customers Achieve Their Financial Goals...." How UOB Increased Customer Satisfaction and Engagement Rate by Helping Customers Achieve Their Financial Goals - Personetics
"...Quadrupled Its Customer Engagement Rate in One Year- TMRW s unique engagement-focused business model sets the standard for digital banks around the world. ..." Personetics : Personetics
"...Banks that have implemented the solution are getting strong positive customer feedback...." Small Business Customers Embrace AI-driven Insights and Advice Integrated Into Online and Mobile Banking

Personetics, axite, Arria NLG Studio, Article Forge, Engageware, etc., all belong to a category of solutions that help Conversational Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Personetics enables banks to use AI for personalized customer engagement and increased revenue. Their platform supports money management and PFM for 140 institutions globally.

Personetics Customer wins, Customer success stories, Case studies

How can Personetics enhance your Engagement Management process?

How can Personetics optimize your Rating And Review Management Workflow?

What solutions does Personetics provide for Customer Feedback Management?

What solutions does Personetics provide for Helpdesk Management?

100 buyers and buying teams have used Cuspera to assess how well Personetics solved their Conversational Intelligence needs. Cuspera uses 288 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversational Intelligence needs.

 

Techcombank - Banking - Large

Hanoi, Vietnam

Techcombank used Personetics to launch AI-powered money management in its mobile app. The solution helped 10,000 pilot users increase savings balances by 9%. Monthly average log-ins rose from 14.2 to... 77.3 during the pilot. Installment volume grew by 43.7% and total installment value by 32%. Customers received personalized financial advice, helping them manage budgets and investments more effectively.

 

KeyBank - Banking - Large

Cleveland, USA

KeyBank used Personetics’ Cognitive Banking platform to help clients manage financial stress and reach their goals. The bank saw that over half of Gen Z customers were taking steps to improve their f...inances. Personetics’ Engage solution gave clients real-time insights and recommendations based on spending and saving habits. This partnership aimed to deepen customer relationships and support financial wellness. KeyBank wanted to empower clients with timely, personalized guidance for better money management.

 

Scotiabank - Banking - Very Large

Toronto, Canada

Scotiabank used Personetics to deliver AI-powered personalized financial guidance to over 5 million customers. Their Advice+ platform and Scotia Smart Money provided hyper-targeted insights. The bank... achieved a 73% engagement rate and a 4.7 out of 5 star customer rating. Customers received financial advice when they needed it most. This led to higher engagement and financial empowerment for millions.

 

Central Bank - Banking - Large

Jefferson City, USA

Central Bank used Personetics’ AI-powered platform to improve financial wellness for its customers. The bank added hyper-personalized insights, smart savings, and tailored advice to its digital chann...els. Customers now get real-time money management guidance and a unified view of all accounts. Central Bank replaced old budgeting tools with a new money management hub. The solution helps the bank compete with larger institutions in digital banking.

 

Erste Group - Banking - Very Large

Vienna, Austria

Personetics helped Erste Group improve customer financial health. Erste Group used Personetics to deliver personalized insights and advice in their mobile banking app. In 7 months in Romania, they re...ached over 20% customer engagement and a 28%-50% sales conversion rate. Customers rated insights 4.5 out of 5. Over 4 million insights were generated each month. Erste Group is expanding Personetics solutions to more countries.

 

KBC Bank - Banking - Very Large

Brussels, Belgium

KBC Bank used Personetics' Engage solution to improve its mobile app. The bank wanted to boost customer engagement and satisfaction. Personetics' AI-powered insights and budgeting advice helped users... manage their money better. KBC saw higher opt-in rates and session use than industry averages. Customer satisfaction reached 95%.

From PFM to Money Management

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Peers used Personetics for engagement management and rating and review management

Personetics Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.85/5

Read Reviews (35)
Analytics

4.59/5

Read Reviews (58)
Custom Reports

4.43/5

Read Reviews (13)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.85/5

Read Reviews (35)
Analytics

4.59/5

Read Reviews (58)
Custom Reports

4.43/5

Read Reviews (13)

Software Failure Risk Guidance

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for Personetics

Overall Risk Meter

Low Medium High

Top Failure Risks for Personetics

Personetics Ltd News

Partnership

Personetics and Atomic Partner to Help Banks Measure Deposit Growth

Personetics and Atomic have formed a partnership to deliver an integrated solution for direct deposit and billpay switching within digital banking. This collaboration combines Personetics' cognitive banking platform with Atomic's financial connectivity expertise to enhance transaction intelligence and enable seamless, context-driven switching journeys. The partnership aims to help banks boost deposit growth and deepen customer relationships by providing real-time insights and measurable business outcomes.

Partnership

Personetics and Atomic Partner to Deliver Contextual and Measurable ...

Personetics and Atomic have partnered to enhance digital banking experiences by integrating Atomic's financial connectivity with Personetics' Cognitive Banking Platform. This collaboration enables banks to offer contextual direct deposit and bill payment switching, improving customer engagement and deposit growth through seamless execution and measurement of financial actions.

Product

Personetics Rolls Out MCP Server to Help Banks Build Agentic AI Tools

Personetics has launched the MCP Server, enabling banks and fintech firms to build agentic AI applications using its predictive analytics and engagement frameworks. This platform supports the creation of personalized AI experiences, such as chatbots and virtual advisors, to enhance customer financial decision-making. The server reduces development time and complies with global financial regulations.

Product

Personetics installs MCP server

Personetics installs MCP server

Personetics Ltd Profile

Company Name

Personetics Ltd

Company Website

//personetics.com

HQ Location

New York, NY 10019, US

Employees

NA

Social

Financials

NA