Verloop Overview

Verloop.io addresses the challenge of enhancing customer support efficiency through AI-powered automation. This solution leverages AI chatbots to streamline end-to-end customer interactions, reducing the need for human intervention in routine queries. Businesses can build, scale, and optimize their customer support operations on a unified platform, which is crucial for handling high volumes of inquiries. Verloop.io's enterprise-grade AI promises a high return on investment by improving response times and customer satisfaction. The platform is trusted by over 500 clients, indicating its reliability in diverse industry applications. A unique feature is its ROI calculator, helping businesses quantify potential gains from implementing the solution.

Use Cases

Customers recommend Generation Of New Leads, Engagement Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Verloop.

Other use cases:

  • Contact List Management
  • Conversion Management
  • Capturing Leads
  • Campaign Management
  • Identify Target Customers
  • Tracking & Monitoring Communications
  • Advertisement
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Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities that customers and associates have achieved using Verloop.

Other priorities:

  • Enhance Customer Relationships
  • Build Brand Awareness
  • Improve ROI
See all business priorities See less business priorities

Verloop Use-Cases and Business Priorities: Customer Satisfaction Data

Verloop works with different mediums / channels such as Website. and Phone Calls.

Verloop's features include Bot, Ticketing, Personalization, etc. and Verloop support capabilities include Chat Support, 24/7 Support, Email Support, etc. also Verloop analytics capabilities include Analytics, and Custom Reports.

Reviews

"...In most cases, we just need a bot to engage with users visiting our site and transfers the conversation to a human...." Peer review by Abe C, Co-Founder - VP Business Development

Peer review evidence (same sources as the product rating summary)

"...Automation of lead generation, conversations, and knowledge base or frequently asked questions, whatever you like to call it, is what business problems are getting solved...." Peer review by Mark H, Managing Partner, Management Consulting
"...Making it easier for the user to interact with our brand Building a customer acquisition and on-boarding journey...." Peer review by User
"...Thanks to Verloop we have been able to scale our customer support, helping you every day, answering your frequent questions in real time, this is possible since we use the Verloop robot...." Peer review by Rohit D, Designer

Verloop, Qualified, Continually, Ada, Badger Maps, etc., all belong to a category of solutions that help Conversational Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Verloop.io offers a Conversational AI platform for automating customer support. Users can explore this solution to enhance and streamline their support experience.

Popular Business Setting

for Verloop

Top Industries

  • Information Technology and Services
  • Marketing and Advertising
  • Management Consulting

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Verloop is popular in Information Technology And Services, Marketing And Advertising, and Management Consulting and is widely used by Small Business, Mid Market, and Enterprise.

Verloop Customer wins, Customer success stories, Case studies

Why is Verloop the best choice for Generation Of New Leads?

Why is Verloop the best choice for Engagement Management?

How efficiently Does Verloop manage your Helpdesk Management?

How does Verloop facilitate Contact List Management?

How can Verloop enhance your Conversion Management process?

58 buyers and buying teams have used Cuspera to assess how well Verloop solved their Conversational Marketing needs. Cuspera uses 460 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversational Marketing needs.

 

Yes Madam - Health, Wellness And Fitness - Medium

Noida, India

Verloop.io helped Yes Madam automate customer support for their salon-at-home service. The solution resolved an average of 33,375 queries per month. Yes Madam saw a 29.5% net deflection rate, meaning... many queries were handled without human agents. Customer satisfaction reached 36% CSAT. The average response time improved by 25.3%. This automation reduced call center costs and agent workload.

 

Food Crowd - Consumer Goods - Large

Dubai, UAE

Food Crowd used Verloop.io to improve customer support with WhatsApp chatbot automation. The company faced many repetitive customer queries and long wait times. Verloop.io's AI-powered chatbots now a...nswer questions 24/7 and send updates about orders and promotions. Food Crowd saw CSAT rise to 95% and first response time drop to 5 seconds. Customer engagement increased with proactive WhatsApp outreach.

 

Cairocart - Retail - Medium

Cairo, Egypt

Cairocart used Verloop.io’s generative AI co-pilot to handle a high volume of customer queries. The AI tools automated responses across WhatsApp, Instagram, Facebook, and their website. Cairocart red...uced average agent response time by 55.8%. The number of queries resolved per month increased by 41.31%. The support team now delivers faster, more accurate answers and improved customer satisfaction.

 

MediBuddy - Hospital & Health Care - Large

Bangalore, India

MediBuddy used Verloop.io’s AI chatbot to handle over 10,000 calls a day and serve 175 million customers. The chatbot replaced a team of 250+ service reps, reducing the support staff to just 25. Medi...Buddy’s customer satisfaction score (CSAT) rose to over 90%. The bot answered complex healthcare queries in real time and sped up onboarding and claims. Training time for new reps dropped from 500 weeks to just five days for bot deployment.

 

AcadGild - Education - Small

Bangalore, India

Verloop.io's live chat helped AcadGild boost its conversion rate by 240%. AcadGild used Verloop.io to answer customer questions during the sales process. The chat interface qualified leads and moved ...them through the sales funnel faster than forms or emails. In just six weeks, AcadGild handled over 56,000 conversations and saw a 43.77% interaction-to-lead conversion rate. The tool was available 24/7, supporting customers worldwide.

 

Taxmann - Publishing - Medium

New Delhi, India

Verloop.io's generative AI features helped Taxmann boost query resolution by 14%. Taxmann used website chatbots to automate pre-sales and support for compliance offerings. Agents handled 27.45% more ...chats each month and resolved queries with 14.49% fewer replies. AI tools like rephrase, tone adjustment, and summary made responses faster and more accurate. Taxmann saw a major improvement in customer support efficiency.

Transforming Contact Centres with Generative AI and Automation

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Peers used Verloop for generation of new leads and engagement management

Verloop Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.92/5

Read Reviews (10)
Analytics

3.02/5

Read Reviews (11)
Custom Reports

2.26/5

Read Reviews (33)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.92/5

Read Reviews (10)
Analytics

3.02/5

Read Reviews (11)
Custom Reports

2.26/5

Read Reviews (33)

Software Failure Risk Guidance

?

for Verloop

Overall Risk Meter

Low Medium High

Top Failure Risks for Verloop

Verloop Digital Private Limited News

M&A

Nurix AI Acquires Verloop.io to Expand Enterprise AI Platform

Nurix AI has acquired Verloop.io to enhance its enterprise AI platform, integrating voice and chat capabilities. This acquisition expands Nurix's reach in India and the Middle East, leveraging Verloop.io's expertise in chat automation to improve customer engagement and workflow automation.

M&A

Myntra co-founder Mukesh Bansal's Nurix AI acquires Verloop.io to expand voice and chat automation

Nurix AI has acquired Verloop.io to enhance its voice and chat automation capabilities. This acquisition will integrate Verloop.io's chat automation with Nurix AI's voice AI platform, enabling enterprises to deploy AI agents across various customer engagement channels. Verloop.io will operate under Nurix AI, with its founder joining the leadership team to drive product strategy and AI agent development.

M&A

Mukesh Bansal's Nurix AI Acquires Chatbot Firm Verloop.io

Nurix AI has acquired Verloop.io to integrate its chat automation platform into Nurix's NuPlay voice system, enhancing AI-driven customer engagement solutions. This acquisition aims to expand enterprise automation capabilities in India and the Middle East, focusing on deploying AI agents for complex customer interactions.

M&A

Mukesh Bansal’s Nurix AI acquires enterprise conversational AI company Verloop.io

Nurix AI has acquired Verloop.io, an enterprise conversational AI company, to enhance its capabilities in voice and chat automation for businesses in India and the Middle East. This acquisition aims to expand Nurix's AI offerings, integrating Verloop.io's expertise in chat automation to deliver scalable AI solutions for customer engagement.

Verloop Digital Private Limited Profile

Company Name

Verloop Digital Private Limited

Company Website

https://verloop.io/

HQ Location

#3582, 2nd Floor, 13 G Main Road, 4th Cross, Indiranagar 2nd Stage, Bangalore , Bangalore, Karnataka 560008, IN

Employees

11-50

Social

Financials

SERIES A