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Conversational Marketing Software 2021: Buyer’s Guide

Learn what is Conversational Marketing and how to choose the right Conversational Marketing software

Updated By Cuspera

Last updated: Feb 18, 2021

Top Software

Qualified

Conversational sales and marketing platform to meet with VIPs in real time

4.62

Read Reviews
Qualified Icon

Qualified

23.09
★★★★★
★★★★★
Conversational sales and marketing platform to meet with VIPs in real time

Qualified is a Conversational Marketing platform that helps to meet with VIPs in real-time using live chat, chatbots, voice calls, and screen sharing. It allows buyers and sales reps to connect through real-time website conversations.

Qualified Live Chat and Chatbot platforms help companies capture more leads and grow their pipeline by taking action. It has influenced opportunities, pipeline, and deals won. It creates custom chatbots to engage visitors, qualifies prospects, and capture leads.

Qualified Icon
Highlights
Top Processes : Engagement management,Engaging and following up,Account management
Top Features : Alerts: popups & Notifications,Personalization,Bot

Vendor: Qualified.com

Company Size: 11-50

HQ Location: 650 Delancey Street, Suite 422, San Francisco, CA 94107, US

Financials: Seed

Conversocial

Customer Experience built for Messaging Channels

4.57

Read Reviews
Conversocial Icon

Conversocial

22.87
★★★★★
★★★★★
Customer Experience built for Messaging Channels

Conversocial is a customer experience platform designed to help brands deliver good customer experiences over messaging channels. It is aimed at medium-sized and large B2C companies which have direct customer relationships, across a range of industries including retail, finance, travel, and telecommunications.

It enables brands to deliver exceptional conversational experiences through personalized conversations, smart automation and actionable insights across private messaging channels. It engages with customers on channels that are persistent, asynchronous, identifiable, and built for automation and leveraging AI for routing, proactive notifications, and self-service, enabling businesses to increase brand loyalty and customer satisfaction by resolving service-related conversations effortlessly.

Conversocial automatically threads public and private messages together to maintain context for all conversations with customers. Conversations are automatically routed to the agent who responded to the initial interaction, and assignment of actionable conversations can be automated based on topics, triggers, and agent specializations. Also be integrated with forums and listening platforms to identify opportunities to engage with customers and the community, and indirect mentions can be discovered on Instagram and Twitter, and used to proactively resolve customer issues.

Conversocial Icon
Highlights
Top Processes : Engagement management,Engaging and following up,Social media management
Top Features : Bot,Personalization,Dashboard

Vendor: Conversocial

Company Size: 101-250

HQ Location: 3 West 18th Street, 8th Floor New York, NY 10011, USA

Financials: Series A

Saleswhale

Saleswhale - Conversational Email Marketing, helps to qualify leads at scale

4.52

Read Reviews
Saleswhale Icon

Saleswhale

22.62
★★★★★
★★★★★
Saleswhale - Conversational Email Marketing, helps to qualify leads at scale

Saleswhale's AI sales assistant engages and qualifies marketing-generated leads at scale, through two-way intelligent email conversations, before handing over qualified leads to sales reps. The AI-based platform allows to customize your sales assistant and help to engage all your marketing-generated leads. This platform helps to convert MQLs and underserved pipeline, into qualified sales opportunities.

Saleswhale helps to add that personal touch to email outreach. It is able to pick up specific attributes to tailor conversations to every individual lead. Saleswhale AI assistants are able to handle specific information requests to help move the conversation forward. It helps to extract customer data from thousands of email conversations and enrich Salesforce CRM data automatically.

Saleswhale’s AI sales assistant gives full visibility into the outcomes of qualified leads. It also ensures that every lead gets sufficient sales follow-ups. Saleswhale functions as a stand-alone platform, but works best integrated with Salesforce.

Testimonials

Ing. Bojan Manevski

Head of Global Student Recruitment

InterActive Pro

Saleswhale Icon
Highlights
Top Processes : Engagement management,Engaging and following up,Lead engagement
Top Features : Bot,Personalization

Vendor: Saleswhale

Founded: 2015

Company Size: 11-50

HQ Location: 10 Hoe Chiang Rd #04-01, Keppel Towers Singapore, 089315

Financials: Series A

Conversica

Conversica - Engage Prospects and Customers in Authentic Conversations over Email or SMS

4.52

Read Reviews
Conversica Icon

Conversica

22.61
★★★★★
★★★★★
Conversica - Engage Prospects and Customers in Authentic Conversations over Email or SMS

Conversica AI Assistants can be used to engage customers and prospects in conversations over email or SMS.

This platform is used by companies to drive customer conversations at scale. AI Assistants engage customer/propsect by initiating contact, intelligently interpret replies and respond with tailored response. Conversia platform has vast conversational library that AI uses to have natural conversation with customers All corner cases/exceptions are handled by Conversica team.

The system uses machine learning and training of responses to improve accuracy and quality of AI. Conversica integrates with all major CRM

Testimonials

David Ramsaroop

Director of Business Development

Full Sail University

Conversica Icon
Highlights
Top Processes : Engagement management,Engaging and following up,Lead engagement
Top Features : Personalization,Intelligent assistant,Dashboard

Vendor: Conversica

Founded: 2007

Company Size: 251-500

HQ Location: 950 Tower Lane, 12th Floor Foster City, California 94404

Financials: Series C

MessageBird

An omnichannel communications platform built for global scale

4.51

Read Reviews
MessageBird Icon

MessageBird

22.54
★★★★★
★★★★★
An omnichannel communications platform built for global scale

MessageBird is an Omnichannel Communication platform to talk to the customers over any channel, for any use case, anywhere in the world. It helps to improve every interaction from personalized support and custom notifications to optimized authentications and video meetings.

It helps to improve the quality of existing channels like SMS, Voice or Email also adopts new ways of communicating through WhatsApp, Instagram or Google Maps and unifies all the communications into one shared inbox. It also helps with automated conversations and workflows to collect critical information upfront, reduce manual tasks, implement self-service flows, and route chats to the right agent.

Some of its features include marketing messages, push notifications, order updates, delivery alerts, two-way messaging, one-click video meetings, call-to-chat deflections, IVRs, chatbots and more.

MessageBird Icon
Highlights
Top Processes : Communication management,Sending & publishing communications,Engagement management
Top Features : Personalization,Alerts: popups & Notifications,Bot

Vendor: MessageBird

Company Size: 251-500

HQ Location: Amsterdam, North Holland

Sparkcentral

Customers service that fits their lifestyle

4.51

Read Reviews
Sparkcentral Icon

Sparkcentral

22.53
★★★★★
★★★★★
Customers service that fits their lifestyle

Sparkcentral offers a SaaS platform for digital customer service to listen, support, and engage with the customers on channels they love. It provides a turnkey enterprise contact center solution integrating a wide range of asynchronous communication channels. It helps to establish thought leadership, enhance customer relationships and acquire customers.

Sparkcentral is a single platform with an Automated Message Distribution (AMD) engine that supports high-growth message volumes like the Automated Call Distribution (ACD). It integrates seamlessly into the enterprise contact center and also features a Virtual Agent Framework to let AI-powered chatbots collaborate with live agents in a way that yields the highest agent productivity and best customer experience.

Some of its features include managing all channels with one universal queue, move social conversations from public to private, bridge IVR and voice to messaging channels, take live chat to messaging during out-of-office hours and plenty more.

Sparkcentral Icon
Highlights
Top Processes : Engagement management,Engaging and following up,Social media management
Top Features : Alerts: popups & Notifications,Micro customer segmenting,Dashboard

Vendor: Sparkcentral

HQ Location: 535 Mission St, San Francisco, California 94105, US

Verloop

Verloop - Sign up now to boost your Customer Experience.

4.49

Read Reviews
Verloop Icon

Verloop

22.44
★★★★★
★★★★★
Verloop - Sign up now to boost your Customer Experience.

Verloop is an automation platform designed to offer customer support and engagement. It helps businesses deliver customer support, generate more leads, qualify leads, push relevant offers and more.

Verloop helps businesses automate their conversations with customers and make them personalized at a lower cost, enabling business clients to generate more leads, book meetings, and build customer relationships while saving time, money, and resources.

Verloop features include acquiring leads, engaging customers, extending support, create multilingual bots, be omnipresent, connect, sync data and automate workflows, a dashboard that will give detailed insights, lead generation, build better buying experiences, bid adieu to abandonment issues, improve marketing spend with efficiency, and more.

Verloop Icon
Highlights
Top Processes : Generation of new leads,Engagement management,Helpdesk management
Top Features : Bot,Ticketing,Personalization

Vendor: Verloop

Company Size: 11-50

HQ Location: #3582, 2nd Floor, 13 G Main Road, 4th Cross, Indiranagar 2nd Stage, Bangalore , Bangalore, Karnataka 560008, IN

Financials: Series A

Drift

Revenue Acceleration Platform for personalized customer experiences

4.49

Read Reviews
Drift Icon

Drift

22.43
★★★★★
★★★★★
Revenue Acceleration Platform for personalized customer experiences

Drift is a Revenue Acceleration Platform that helps deliver personalized customer experiences in real time. The software combines Conversational Marketing and Conversational Sales, helping the marketing and sales teams to work together and deliver better customer experiences across the complete customer lifecycle.

Drift’s custom scripted chatbot, the AI-powered qualification bot, which is a self learning engine and continuously improves the answering experience for buyers, automatically qualifies the leads and sets up the next step in the engagement process. Drift Intel identifies the customer and collects past experience data, linking it with the current needs to give the customer conversation a personalized experience.

The Conversational Sales module helps build a healthy pipeline with the automatically qualified prospects, providing access to centralised data on the target customer behaviour and other insights. Real-time notifications to Sales reps helps them connect instantly with the target accounts, and saves time in setting up meetings. Drift Analytics and Insights provides website engagement metrics, and insights on what customers care for, helping in working out customer strategy, optimize engagement and ROI.

Testimonials



Matt Quirie

CEO

ROI DNA

Drift Icon
Highlights
Top Processes : Engagement management,Engaging and following up,Playbook creation
Top Features : Bot,Personalization,Alerts: popups & Notifications

Vendor: Drift

Founded: 2014

Company Size: 251-500

HQ Location: 222 Berkley Street, 6th Floor, Boston, Massachusetts 02116, US

Financials: Series C

Whisbi Platform

Whisbi: Conversational Sales & Marketing Platform

4.45

Read Reviews
Whisbi Platform Icon

Whisbi Platform

22.23
★★★★★
★★★★★
Whisbi: Conversational Sales & Marketing Platform

Whisbi Platform is a conversational commerce solution designed for live engagement and sales conversion. It connects brands to their web audience in a seamless and new way and combines the benefits of an open B2C webinar with a chat.

Whisbi Platform allows users to embed a call-to-action button on the company's website. Whisbi Platform offers a reporting feature to track customer activity from the start to gain information in order to make more informed decisions about customer support and marketing activities. The conversational Chabot feature helps companies engage with leads and convert these leads into customers. Support is provided via a knowledge base.

By clicking the button initiates real-time video communication between customers and the service representative. At the end of the communication, the customers can share experiences regarding their purchases on social media. Users can also embed the live chat feature on their website to address customer queries more efficiently.

Whisbi Platform Icon
Highlights
Top Processes : Engagement management,Engaging and following up,Rating and review management
Top Features : Personalization,Recording

Vendor: Whisbi

Founded: 2008

Company Size: 101-250

HQ Location: C/Calabria nº 169, 10th floor, 08015 Barcelona.

Financials: Private

zoovu

zoovu - AI Digital Assistants for Conversational Marketing

4.60

Read Reviews
zoovu Icon

zoovu

22.98
★★★★★
★★★★★
zoovu - AI Digital Assistants for Conversational Marketing

Zoovu is a Conversational Search Platform that helps brands and retailers narrow down search to guide consumers to the perfect product. It helps customers find the right products with no code AI-powered digital assistants and increase sales through digital buying assistance.

Zoovu platform (SaaS) combines all components required for a successful, scalable roll-out of conversational search strategy in an organization. Its dynamic data tagging turns product specs into human-friendly language. It delivers actionable data in real-time, right at fingertips.

Its features include converting customers wherever they shop, sell the right product to every customer, embrace digital transformation and sell more efficiently, add value for the clients — every step of the way and so on.

Testimonials

Rob Thomas

Vice President European Sales

Canon

zoovu Icon
Highlights
Top Processes : Engagement management,Engaging and following up,Conversion management
Top Features : Personalization,Gamification,Contests/quizes

Vendor: zoovu

Company Size: 101-250

HQ Location: 79 Madison Ave, New York, New York 10016, US

Financials: Series B

Show More

What is Conversational Marketing Software?

Conversational Marketing

Conversational Marketing is a new marketing approach wherein buyers and customers who visit the website are engaged in real-time conversations. This is done through targeted messaging and intelligent chatbots. It builds relationships and provides authentic experiences to customers and buyers. This greatly helps businesses to move buyers through the sales funnel.

Conversational Marketing Software includes intelligent chatbots that are designed to drive real-time conversations with customers and buyers at a time that is convenient for them and provides a scale to deal with such large numbers of customers for the business.

Which of these 50 Conversational Marketing software fit your needs?

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50 Conversational Marketing Software

Continually

Continually - Never miss a lead from your website. Convert more website visitors to customers by responding automatically.

4.68

Read Reviews
Continually Icon

Continually

4.68
★★★★★
★★★★★
Continually - Never miss a lead from your website. Convert more website visitors to customers by responding automatically.
Highlights
Top Business Usecases : Engagement management,Capturing leads,Generation of new leads
Top Features : Bot,Auto scheduler & reminder,Auto responder
Continually Icon

Vendor: Continually

Company Size: 1-10

HQ Location: 18 Ormeau Avenue, Belfast, Northern Ireland GB

Financials: Seed

Qualified

Conversational sales and marketing platform to meet with VIPs in real time

4.62

Read Reviews
Qualified Icon

Qualified

4.62
★★★★★
★★★★★
Conversational sales and marketing platform to meet with VIPs in real time

Qualified is a Conversational Marketing platform that helps to meet with VIPs in real-time using live chat, chatbots, voice calls, and screen sharing. It allows buyers and sales reps to connect through real-time website conversations.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Account management
Top Features : Alerts: popups & Notifications,Personalization,Bot
Qualified Icon

Vendor: Qualified.com

Company Size: 11-50

HQ Location: 650 Delancey Street, Suite 422, San Francisco, CA 94107, US

Financials: Seed

Conversocial

Customer Experience built for Messaging Channels

4.57

Read Reviews
Conversocial Icon

Conversocial

4.57
★★★★★
★★★★★
Customer Experience built for Messaging Channels

Conversocial is a customer experience platform designed to help brands deliver good customer experiences over messaging channels. It is aimed at medium-sized and large B2C companies which have direct customer relationships, across a range of industries including retail, finance, travel, and telecommunications.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Social media management
Top Features : Bot,Personalization,Dashboard
Conversocial Icon

Vendor: Conversocial

Company Size: 101-250

HQ Location: 3 West 18th Street, 8th Floor New York, NY 10011, USA

Financials: Series A

Saleswhale

Saleswhale - Conversational Email Marketing, helps to qualify leads at scale

4.52

Read Reviews
Saleswhale Icon

Saleswhale

4.52
★★★★★
★★★★★
Saleswhale - Conversational Email Marketing, helps to qualify leads at scale

Saleswhale's AI sales assistant engages and qualifies marketing-generated leads at scale, through two-way intelligent email conversations, before handing over qualified leads to sales reps. The AI-based platform allows to customize your sales assistant and help to engage all your marketing-generated leads. This platform helps to convert MQLs and underserved pipeline, into qualified sales opportunities.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Lead engagement
Top Features : Bot,Personalization
Saleswhale Icon

Vendor: Saleswhale

Founded: 2015

Company Size: 11-50

HQ Location: 10 Hoe Chiang Rd #04-01, Keppel Towers Singapore, 089315

Financials: Series A

Conversica

Conversica - Engage Prospects and Customers in Authentic Conversations over Email or SMS

4.52

Read Reviews
Conversica Icon

Conversica

4.52
★★★★★
★★★★★
Conversica - Engage Prospects and Customers in Authentic Conversations over Email or SMS

Conversica AI Assistants can be used to engage customers and prospects in conversations over email or SMS.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Lead engagement
Top Features : Personalization,Intelligent assistant,Dashboard
Conversica Icon

Vendor: Conversica

Founded: 2007

Company Size: 251-500

HQ Location: 950 Tower Lane, 12th Floor Foster City, California 94404

Financials: Series C

MessageBird

An omnichannel communications platform built for global scale

4.51

Read Reviews
MessageBird Icon

MessageBird

4.51
★★★★★
★★★★★
An omnichannel communications platform built for global scale

MessageBird is an Omnichannel Communication platform to talk to the customers over any channel, for any use case, anywhere in the world. It helps to improve every interaction from personalized support and custom notifications to optimized authentications and video meetings.

Highlights
Top Business Usecases : Communication management,Sending & publishing communications,Engagement management
Top Features : Personalization,Alerts: popups & Notifications,Bot
MessageBird Icon

Vendor: MessageBird

Company Size: 251-500

HQ Location: Amsterdam, North Holland

Sparkcentral

Customers service that fits their lifestyle

4.51

Read Reviews
Sparkcentral Icon

Sparkcentral

4.51
★★★★★
★★★★★
Customers service that fits their lifestyle

Sparkcentral offers a SaaS platform for digital customer service to listen, support, and engage with the customers on channels they love. It provides a turnkey enterprise contact center solution integrating a wide range of asynchronous communication channels. It helps to establish thought leadership, enhance customer relationships and acquire customers.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Social media management
Top Features : Alerts: popups & Notifications,Micro customer segmenting,Dashboard
Sparkcentral Icon

Vendor: Sparkcentral

HQ Location: 535 Mission St, San Francisco, California 94105, US

Quiq Messaging

Quiq: Business SMS Text Messaging Solutions

4.50

Read Reviews
Quiq Messaging Icon

Quiq Messaging

4.50
★★★★★
★★★★★
Quiq: Business SMS Text Messaging Solutions
Highlights
Top Business Usecases : Engagement management,Engaging and following up,Customer feedback management
Top Features : Bot,Dashboard,Alerts: popups & Notifications
Quiq Messaging Icon

Vendor: Quiq

Company Size: 11-50

HQ Location: 22 South Grand Avenue, Bozeman, MT 59715, US

Financials: Series B

Verloop

Verloop - Sign up now to boost your Customer Experience.

4.49

Read Reviews
Verloop Icon

Verloop

4.49
★★★★★
★★★★★
Verloop - Sign up now to boost your Customer Experience.

Verloop is an automation platform designed to offer customer support and engagement. It helps businesses deliver customer support, generate more leads, qualify leads, push relevant offers and more.

Highlights
Top Business Usecases : Generation of new leads,Engagement management,Helpdesk management
Top Features : Bot,Ticketing,Personalization
Verloop Icon

Vendor: Verloop

Company Size: 11-50

HQ Location: #3582, 2nd Floor, 13 G Main Road, 4th Cross, Indiranagar 2nd Stage, Bangalore , Bangalore, Karnataka 560008, IN

Financials: Series A

Drift

Revenue Acceleration Platform for personalized customer experiences

4.49

Read Reviews
Drift Icon

Drift

4.49
★★★★★
★★★★★
Revenue Acceleration Platform for personalized customer experiences

Drift is a Revenue Acceleration Platform that helps deliver personalized customer experiences in real time. The software combines Conversational Marketing and Conversational Sales, helping the marketing and sales teams to work together and deliver better customer experiences across the complete customer lifecycle.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Playbook creation
Top Features : Bot,Personalization,Alerts: popups & Notifications
Drift Icon

Vendor: Drift

Founded: 2014

Company Size: 251-500

HQ Location: 222 Berkley Street, 6th Floor, Boston, Massachusetts 02116, US

Financials: Series C

Whisbi Platform

Whisbi: Conversational Sales & Marketing Platform

4.45

Read Reviews
Whisbi Platform Icon

Whisbi Platform

4.45
★★★★★
★★★★★
Whisbi: Conversational Sales & Marketing Platform

Whisbi Platform is a conversational commerce solution designed for live engagement and sales conversion. It connects brands to their web audience in a seamless and new way and combines the benefits of an open B2C webinar with a chat.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Rating and review management
Top Features : Personalization,Recording
Whisbi Platform Icon

Vendor: Whisbi

Founded: 2008

Company Size: 101-250

HQ Location: C/Calabria nº 169, 10th floor, 08015 Barcelona.

Financials: Private

Dashly

Dashly conversation platform

4.44

Read Reviews
Dashly Icon

Dashly

4.44
★★★★★
★★★★★
Dashly conversation platform
Highlights
Top Business Usecases : Engagement management,Engaging and following up,Lead engagement
Top Features : Personalization,Alerts: popups & Notifications,Widgets
Dashly Icon

Vendor: Dashly

Company Size: 11-50

HQ Location: San Francisco Ct, Stanford, California 94305, US

Financials: Private

zoovu

zoovu - AI Digital Assistants for Conversational Marketing

4.60

Read Reviews
zoovu Icon

zoovu

4.60
★★★★★
★★★★★
zoovu - AI Digital Assistants for Conversational Marketing

Zoovu is a Conversational Search Platform that helps brands and retailers narrow down search to guide consumers to the perfect product. It helps customers find the right products with no code AI-powered digital assistants and increase sales through digital buying assistance.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Conversion management
Top Features : Personalization,Gamification,Contests/quizes
zoovu Icon

Vendor: zoovu

Company Size: 101-250

HQ Location: 79 Madison Ave, New York, New York 10016, US

Financials: Series B

Userlike

Live chat software to help your business win and nurture customers across messaging channels.

4.56

Read Reviews
Userlike Icon

Userlike

4.56
★★★★★
★★★★★
Live chat software to help your business win and nurture customers across messaging channels.

Userlike is a live chat software for website and mobile support which helps the end customers when and where it matters. It offers various customization options that let companies match the look, feel and logic of the live chat box to the website's design.

Highlights
Top Business Usecases : Engagement management,Helpdesk management,Engaging and following up
Top Features : Widgets,Dashboard,Alerts: popups & Notifications
Userlike Icon

Vendor: Userlike

Founded: 2011

Company Size: 11-50

HQ Location: Cologne / Germany

Financials: Seed

Exceed.ai

Exceed.ai - Accelerating Sales & Marketing with AI and Automation

4.56

Read Reviews
Exceed.ai Icon

Exceed.ai

4.56
★★★★★
★★★★★
Exceed.ai - Accelerating Sales & Marketing with AI and Automation

Exceed.ai is an AI-powered Sales Enablement Software that automatically communicates with leads and enables sales and marketing teams to scale their lead engagement and qualification efforts. Exceed.ai follows up with every lead and qualifies them quickly and easily through two-way, automated conversations with prospects using natural language over chat and email.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Lead engagement
Top Features : Personalization,Bot,Auto responder
Exceed.ai Icon

Vendor: Exceed Ai

Founded: 2009

Company Size: 11-50

HQ Location: Sunnyvale, CA 94087

Financials: Seed

Intercom

Complete customer communications platform with bots, apps, product tours, and more

4.49

Read Reviews
Intercom Icon

Intercom

4.49
★★★★★
★★★★★
Complete customer communications platform with bots, apps, product tours, and more

Intercom is a complete Customer Communications Platform providing Conversational Support, Conversational Engagement and Conversational Marketing for businesses ranging from small to Medium and Large Enterprises. The software can be used across industries such as E-commerce, Financial Services, Healthcare, Education and more. The software is optimized for desktop and mobile devices.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Helpdesk management
Top Features : Bot,Personalization,Ticketing
Intercom Icon

Vendor: Intercom

Company Size: 501-1000

HQ Location: 55 2nd Street, 4th Floor, San Francisco, California 94105, US

Financials: Series D

HubSpot

Marketing Automation Software for inbound marketing and sales

4.47

Read Reviews
HubSpot Icon

HubSpot

4.47
★★★★★
★★★★★
Marketing Automation Software for inbound marketing and sales

Hubspot is a Growth Platform consisting of a stack of Marketing, Sales and Service software. It includes a Marketing Hub, Sales Hub, Service Hub and a free CRM module. It can be used by Sales Leaders, Marketers, Customer Service Teams, Business Owners, and Operations Managers.

Highlights
Top Business Usecases : Social media management,Communication management,Sending & publishing communications
Top Features : Landing page,SEO,Templates
HubSpot Icon

Vendor: HubSpot

Founded: 2006

Company Size: 1001-5000

HQ Location: 25 First Street, 2nd Floor Cambridge, MA 02141 United States

Financials: IPO

iAdvize

Conversational Platform for Brands | Humanise ...

4.40

Read Reviews
iAdvize Icon

iAdvize

4.40
★★★★★
★★★★★
Conversational Platform for Brands | Humanise ...
Highlights
Top Business Usecases : Engagement management,Contact list management,Engaging and following up
iAdvize Icon

Vendor: iAdvize

Company Size: 101-250

HQ Location: Nantes, France

Financials: Series C

Zoho SalesIQ

Hassle-free live chat for customer support & business growth

4.39

Read Reviews
Zoho SalesIQ Icon

Zoho SalesIQ

4.39
★★★★★
★★★★★
Hassle-free live chat for customer support & business growth

Zoho SalesIQ is a live chat customer support software for website and visitor tracking. It helps to increase sales and revenue and improve ROI.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Collaboration
Top Features : Personalization,Alerts: popups & Notifications,Dashboard
Zoho SalesIQ Icon

Vendor: Zoho Corporation

Founded: 1996

Company Size: 1001-5000

HQ Location: 4141 Hacienda Drive, Pleasanton, California 94588, USA

Financials: Private

Freshdesk Messaging

Messaging platform that makes chat easy for today's digital customers

4.38

Read Reviews
Freshdesk Messaging Icon

Freshdesk Messaging

4.38
★★★★★
★★★★★
Messaging platform that makes chat easy for today's digital customers

Freshdesk Messaging (formerly Freshchat)is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Helpdesk management
Top Features : Bot,Ticketing,Personalization
Freshdesk Messaging Icon

Vendor: Freshworks

Founded: 2010

Company Size: 1001-5000

HQ Location: 2950 S. Delaware Street, Suite 201, San Mateo CA 94403

Financials: Series G

Chatfuel

chatbot platform for Facebook Messenger

4.37

Read Reviews
Chatfuel Icon

Chatfuel

4.37
★★★★★
★★★★★
chatbot platform for Facebook Messenger

Chatfuel is the chatbot platform for Facebook Messenger. They can answer questions, recommend products, qualify leads, automate tasks, and perform other functions to benefit your brand. They're ideal for brick-and-mortar businesses, e-commerce retailers, nonprofits.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Advertisement
Top Features : Bot,Widgets,Templates
Chatfuel Icon

Vendor: Chatfuel

Company Size: 11-50

Financials: Seed

ManyChat

Chat Marketing that Automate and Combine Facebook Messenger and SMS to Grow Business

4.27

Read Reviews
ManyChat Icon

ManyChat

4.27
★★★★★
★★★★★
Chat Marketing that Automate and Combine Facebook Messenger and SMS to Grow Business

ManyChat is a FaceBook Messenger bot marketing platform that allows to engage with the customer 24/7. It automates and combines Facebook Messenger and SMS to deliver chat based marketing and grow business. It helps to grow market share and improve ROI.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Advertisement
Top Features : Bot,Personalization,Templates
ManyChat Icon

Vendor: ManyChat

Company Size: 11-50

Financials: Series A

Bold360 Suite

Suite Solutions | Bold360

4.27

Read Reviews
Bold360 Suite Icon

Bold360 Suite

4.27
★★★★★
★★★★★
Suite Solutions | Bold360
Highlights
Top Business Usecases : Engagement management,Engaging and following up,Helpdesk management
Top Features : Personalization,Bot,Dashboard
Bold360 Suite Icon

Vendor: Logmein

Founded: 2003

Company Size: 1001-5000

HQ Location: 320 Summer Street, Boston, MA 02210

Financials: IPO

Audiense Connect

Twitter Marketing platform

4.22

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Audiense Connect Icon

Audiense Connect

4.22
★★★★★
★★★★★
Twitter Marketing platform

Audiense Connect is the Twitter Marketing platform used by brands and agencies worldwide. Its an audience insights to build and explore communities, identify audiences, and engage directly on Twitter at scale. It helps to improve digital and social presence and improve brand engagement.

Highlights
Top Business Usecases : Social media management,Engagement management,Engaging and following up
Top Features : Dashboard
Audiense Connect Icon

Vendor: Audiense

Founded: 2011

Company Size: 101-250

HQ Location: 81 Rivington Street, London EC2A 3AY, United Kingdom

Financials: Private