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Drift

4.48 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆
(9574 Reviews, Testimonials & Expert Opinions)
(9574 Reviews, Testimonials & Expert Opinions)

Drift - Chat Software & Conversational Marketing Platform

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About Drift

Drift is a conversational marketing platform. Its AI enabled bot engine provides marketing automation for your website by providing expert sales rep like answering experience for buyers.

The AI powered qualification bot is a self learning engine which continuously improves the answering experience for buyers thereby automatically qualifying the leads. This also improves buyer engagement and provides personalized experience. Drift provides support to create no code chatbots for marketers - these chatbots act as sales assistants on the website and qualify the leads.

Evaluating Drift for your Conversational Marketing need?

wyz, your personal AI advisor

Our AI advisor, Wyz, harnessed 9574 insights from peers and experts who used Drift to help you determine how well it fits your Conversational Marketing needs.

Reviews

Cuspera curates public sources on the Interest such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well Drift solves your Conversational Marketing needs.

Case Studies

Case Study ConnectWise

How ConnectWise Used Drift to Drive a 500% Increase in Conversations in the Midst of the COVID-19 Crisis

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How ConnectWise Used Drift to Drive a 500% Increase in Conversations in the Midst of the COVID-19 Crisis

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Case Study Keet Health

How Keet Health Used Drift to Onboard 35 New Clients

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How Keet Health Used Drift to Onboard 35 New Clients

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Case Study WebPT

Here’s How WebPT Used Drift To Triple Monthly Chat Leads & Boost Their Advertising ROI

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Here’s How WebPT Used Drift To Triple Monthly Chat Leads & Boost Their Advertising ROI

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Peer and Expert Opinions
for Drift

Goals

Increase sales & revenue and Acquire customers are the most popular goals peers achieved using Drift .

Other goals:

  • Improve ROI
  • Grow market share
  • Enhance customer relationships
  • Scale best practices
  • Enter new markets internationally or locally
  • Build brand awareness
  • Launch new products
  • Establish thought leadership
  • Improve brand engagement
  • Improve internal communications
  • Improve digital and social presence
  • Improve stakeholder relations
  • Improve navigation
  • Increase customer life time value
See all goals See less goals

Channels

It is the best suited for website, chat, e-mail, channels.

Other channels:

  • phone calls
  • social media
  • user generated content
  • blogs
  • video
  • offline
  • mobile
  • LinkedIn
  • Facebook
  • mobile app
  • trade shows
  • promotions
  • on premises
  • events
  • review sites
  • Amazon
  • games
  • text SMS
  • Slack
  • newsletter
  • display advertisement
  • point of sale
  • Facebook page
  • out of home
  • brochure
  • omnichannel
  • movies
  • Twitter
  • mass media
  • television
  • Instagram
  • Glassdoor
See all channels See less channels

Processes

Peers recommend engagement management, playbook creation, communication management, as the business processes that they have been most satisfied while using Drift .

Read Peer and Expert Experience for Business Use Cases

Engagement management With Website

Engaging and following up With Website and Chat

Engaging with scheduling & cadence With E mail and Website

Playbook creation With Website and Chat

Communication management With E mail and Chat and Website

Sending & publishing communications With E mail and Chat and Website

Tracking & monitoring communications With E mail and Chat and Website

Account management

Generation of new leads With Website

Conversion management With Website

Lead engagement With Website and E mail

Training & onboarding

Helpdesk management With Chat

Capturing leads With Website and Chat

Sales call management With Website and Chat and Phone calls

Meeting management With Website and Chat

Content management

Content curation With Social media and Linkedin

Content sharing With Social media and Linkedin

Lead management With Website and Chat

Advertisement With Chat and Social media and Website and Facebook

Sales document management With E mail

Proposal & quote management With E mail

Contract management With Video

Digital signature With Video and Website

Lead qualification With E mail and Chat

Lead qualification: technographic

Lead qualification: demographic With E mail

Social media management With Social media and User generated content and Blogs

Engaging on social media With Social media and User generated content and Blogs

Scheduling post to social media With Social media and User generated content and Blogs and Offline

Social media analytics

Telemarketing With Phone calls and E mail and Website

Product marketing

Contact list management With Website

Creating contact list With Chat

Workflow management With Chat

Customer feedback management With E mail and Promotions

Measuring net promoter score With E mail and Promotions

Measuring customer satisfaction With Chat and E mail and Phone calls

Lead routing With Website and Chat and E mail

Customer case management With Website

Segmentation and targeting With Website and Chat

Knowledge management With User generated content and Blogs and Chat

Products & pricelist management

Lifetime value management With Website and Chat

Business development With Chat and Website

Outbound marketing With E mail and Website and Chat

Digital marketing

Campaign management With Website and Chat and E mail

Campaign analytics With Website

Event management With Website and Video and E mail

Collaboration

Lead nurturing With E mail

Competitive intelligence With Website and Chat

Inbound marketing With Chat

Personalized marketing

Buyer engagement

Category management With Chat

Community building

Rating and review management With Website and Phone calls and E mail

Channel marketing With Video and Phone calls and Website

Market research

Viral marketing With Video and Social media and Linkedin and Website and E mail

Drip marketing With E mail and Offline and Trade shows

Relationship marketing

Revenue cycle management With Chat and Phone calls

Coaching

Lead tracking

Public relations

Channel management

Trade show marketing With Offline and Trade shows

Community marketing

Partner marketing

See allless Activities

Popular Business Setting
for Drift

Top Industries

  • Computer Software
  • Marketing and Advertising
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used Drift to Increase sales & revenue and Acquire customers

Verify if it works for you

Peer and Expert Opinion on Features
for Drift

  • Low
  • Medium
  • High

Personalization

Alerts: popups & Notifications

Landing page

Feedback surveys

IT and Other Capabilities
for Drift

  • Low
  • Medium
  • High

data

Data Import

Data Export

Support

Phone Support

24/7 Support

Chat Support

Email Support

Other

AI Powered

Analytics

Custom Reports

Failure Risk Guidance Security Report ?

Overall Risk Meter

Low Medium High

Top Failure Risks for Drift

Vendor Profile Details

Company Name Drift
Company Website https://www.drift.com/
Year Founded 2014
HQ Location 222 Berkley Street, 6th Floor, Boston, Massachusetts 02116, US
Employees 251-500
Social
Financials Series C