Drift Overview

Drift is the world's first and only conversational marketing and sales platform. Everything starts with a conversation to drive customer engagement and business growth.

Use Cases

Customers recommend Engagement Management, Playbook Creation, Generation Of New Leads, as the business use cases that they have been most satisfied with while using Drift.

Other use cases:

  • Account Management
  • Conversion Management
  • Communication Management
  • Lead Engagement
  • Training & Onboarding
  • Helpdesk Management
  • Capturing Leads
See all use cases See less use cases

Business Priorities

Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Drift.

Other priorities:

  • Enhance Customer Relationships
  • Improve ROI
  • Grow Market Share
  • Build Brand Awareness
  • Enter New Markets Internationally Or Locally
  • Scale Best Practices
  • Launch New Products
  • Establish Thought Leadership
  • Improve Brand Engagement
  • Improve Internal Communications
  • Improve Digital And Social Presence
  • Increase Customer Life Time Value
  • Improve Stakeholder Relations
  • Improve Efficiency
  • Improve Navigation
See all business priorities See less business priorities

Drift Use-Cases and Business Priorities: Customer Satisfaction Data

Drift works with different mediums / channels such as Website. and Chat.

Drift's features include Bot, Personalization, Alerts: Popups & Notifications, etc. and Drift support capabilities include AI Powered, Chat Support, Email Support, etc. also Drift analytics capabilities include Analytics, and Custom Reports.

Reviews

"Who wouldn't want smart personal and easy customer interaction on their website to improve the customer experience? Drift is a ridiculously cool AI-driven chat engine which is widely held as best-in-marketing." - James Whitemore

Drift, Qualified, Conversica, Customers.ai, Instabot, etc., all belong to a category of solutions that help Conversational Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Drift

Top Industries

  • Computer Software
  • Information Technology and Services
  • Human Resources

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Drift is popular in Computer Software, Information Technology And Services, and Human Resources and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Drift Use Cases

How does Drift facilitate Engagement Management?

How does Drift address your Playbook Creation Challenges?

How can Drift optimize your Generation Of New Leads Workflow?

What makes Drift ideal for Account Management?

How does Drift facilitate Conversion Management?

65+ more Business Use Cases

33 buyers and buying teams have used Cuspera to assess how well Drift solved their Conversational Marketing needs. Cuspera uses 7577 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversational Marketing needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Drift testimonial

James Whitemore

SVP & CMO

NetApp

Who wouldn't want smart personal and easy customer interaction on their website to improve the customer experience? Drift is a ridiculously cool AI-driven chat engine which is widely held as best-in-marketing. Testimonial By James Whitemore
Drift testimonial

Ed Breault

CMO

Aprimo

It didn't take long for us to realize the very tangible ROI of using Drift to streamline and modernize the way we engage with our prospects. Soon after implementing Drift, we had our fastest close since we re-launched the business. We were able to reduce the sales cycle from 8 months to only 45 day...s.

Testimonial By Ed Breault
Drift testimonial

Ryan Barry

CRO

Zappi

In today's marketplace the customer is the boss. They expect value and zero friction at each stage of the customer journey. Drift's platform helps fuel growth around the customer journey by connecting people at the right time and right away across our business. Testimonial By Ryan Barry
CUSTOMERS TESTIMONIALS
Drift testimonial

James Whitemore

SVP & CMO

NetApp

Who wouldn't want smart personal and easy customer interaction on their website to improve the customer experience? Drift is a ridiculously cool AI-driven chat engine which is widely held as best-in-marketing. Testimonial By James Whitemore
Drift testimonial

Ed Breault

CMO

Aprimo

It didn't take long for us to realize the very tangible ROI of using Drift to streamline and modernize the way we engage with our prospects. Soon after implementing Drift, we had our fastest close since we re-launched the business. We were able to reduce the sales cycle from 8 months to only 45 day...s.

Testimonial By Ed Breault
Drift testimonial

Ryan Barry

CRO

Zappi

In today's marketplace the customer is the boss. They expect value and zero friction at each stage of the customer journey. Drift's platform helps fuel growth around the customer journey by connecting people at the right time and right away across our business. Testimonial By Ryan Barry

Case Studies

COMPANY INDUSTRY CASE STUDIES
Drift case study
Human Resources
Human Resources
Case Study The Predictive Index

How Drift Won Over Our BDRs With Irrefutable Results

Read More
Drift case study
Computer & Network Security
Computer & Network Security
Case Study Tenable

Tenable Generates 3x Qualified Pipeline Globally to Their Sales Team with Drift

Read More
Drift case study
Computer Software
Computer Software
Case Study Demandbase

How The World’s Leader In ABM Used Drift To Convert 150% More Leads Into Opportunities Than Traditional Forms

Read More

Video

More Qualified Pipeline: Faster — How to Do It with Drift

Video Thumbnail

Frequently Asked Questions(FAQ)

for Drift

What is Drift?

Drift is a Revenue Acceleration Platform that helps deliver personalized customer experiences in real time. The software combines Conversational Marketing and Conversational Sales, helping the marketing and sales teams to work together and deliver better customer experiences across the complete customer lifecycle.

Drift’s custom scripted chatbot, the AI-powered qualification bot, which is a self learning engine and continuously improves the answering experience for buyers, automatically qualifies the leads and sets up the next step in the engagement process. Drift Intel identifies the customer and collects past experience data, linking it with the current needs to give the customer conversation a personalized experience.

The Conversational Sales module helps build a healthy pipeline with the automatically qualified prospects, providing access to centralised data on the target customer behaviour and other insights. Real-time notifications to Sales reps helps them connect instantly with the target accounts, and saves time in setting up meetings. Drift Analytics and Insights provides website engagement metrics, and insights on what customers care for, helping in working out customer strategy, optimize engagement and ROI.

What is Drift used for?

Drift is a Conversational Marketing Software mainly used by its customers to Acquire Customers and Increase Sales & Revenue by Engagement Management, Playbook Creation and Generation Of New Leads .

What are the top features of Drift?

bot, Personalization and Alerts: popups & Notifications are some of the top features of Drift.

Who uses Drift?

Drift is used by Computer Software, Information Technology And Services and Human Resources among other industries.

What are Drift alternatives?

Qualified, Conversica, Customers.Ai and Instabot are popular alternatives for Drift.

Where is Drift located?

Drift is headquartered at 1180 West Peachtree Street NW Suite 600 Atlanta, GA 30309.
lightning

Peers used Drift for engagement management and playbook creation

Drift Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.76/5

Read Reviews (135)
Analytics

4.10/5

Read Reviews (200)
Custom Reports

3.56/5

Read Reviews (523)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.76/5

Read Reviews (135)
Analytics

4.10/5

Read Reviews (200)
Custom Reports

3.56/5

Read Reviews (523)

Software Failure Risk Guidance

?

for Drift

Overall Risk Meter

Low Medium High

Top Failure Risks for Drift

Salesloft, Inc. News

Salesloft Launches Command Center to Operationalize Revenue Insights - Chicago Star Media

Salesloft has introduced a Command Center to help businesses better understand and manage their revenue data.

12/11/2024 - source

Salesloft, Inc. Feeds

Atlanta-based Salesloft names new chief financial officer to lead AI-driven company - hypepotamus.com

Salesloft, an AI-driven company based in Atlanta, has appointed a new chief financial officer.

23/09/2024 - source

Christopher Nagy Joins Salesloft as Chief Financial Officer - PR Newswire

Christopher Nagy has joined Salesloft as the new Chief Financial Officer.

11/09/2024 - source

Salesloft, Inc. Profile

Company Name

Salesloft, Inc.

Company Website

//salesloft.com

Year Founded

2011

HQ Location

1180 West Peachtree Street NW Suite 600 Atlanta, GA 30309

Employees

251-500

Social

Financials

SERIES D