Upcall Overview
This is a summary of the comprehensive capabilities and benefits of Upcall based on over 395 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Upcall, CallPage, iCreate Digital Marketing, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Upcall is right for your needs? Our Cuspera AI engine can evaluate how Upcall fits your specific business needs, industry, and context. Get your personalized assessment report today.
Upcall supports business activities such as:
- Engagement Management
- Call Recording
- Helpdesk Management
- Generation Of New Leads
- Lead Engagement
Upcall can help you with many business goals, such as Enhance Customer Relationships, Increase Sales & Revenue, Acquire Customers, and Scale Best Practices. It can help manage these activities if you use Phone Calls Mobile Chat etc. for these needs. As a solution, Upcall's capabilities include Recording, Dashboard, and Personalization.
Upcall Information Technology and Services Vertical is its biggest customer base.
Reviews
"...It s everything you need to engage your contacts without actually having to do the call yourself. ..." Customer and User Feedback Call Center Experts- Upcall
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Upcall solved their Contact Center Software needs. Cuspera uses 395 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Business Priorities
Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities peers achieved using Upcall.
Use Cases
Peers recommend Engagement Management , Call Recording , Helpdesk Management , as the business use cases that they have been most satisfied while using Upcall.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with Phone Calls |
4.85/5 ★ |
"...It s everything you need to engage your contacts without actually having to do the call yourself. ..." Customer and User Feedback Call Center Experts- Upcall |
| engaging and following up |
4.84/5 ★ |
"...The platform sets-up real phone conservations in just a matter of seconds, and follows up with leads automatically at the right time with an appropriate message...." Peer review |
| Call Recording with Phone Calls, Mobile, Chat, Slack and Mobile App |
4.96/5 ★ |
"...I love the call recording feature and the integration with Slack, which means I can oversee the campaign through my mobile app...." Peer review by Samantha S., CTO |
| Helpdesk Management with Phone Calls |
4.82/5 ★ |
"...Honestly, if I had to hire a sales team or a call center, it would cost much more and I would be tied in for a long period of time...." Peer review by Samantha Smith |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with Phone Calls |
4.85/5 ★ |
"...It s everything you need to engage your contacts without actually having to do the call yourself. ..." Customer and User Feedback Call Center Experts- Upcall |
|
| engaging and following up |
4.85/5 ★ |
| Call Recording with Phone Calls, Mobile, Chat, Slack and Mobile App |
4.96/5 ★ |
"...I love the call recording feature and the integration with Slack, which means I can oversee the campaign through my mobile app...." Peer review by Samantha S., CTO |
|
| Helpdesk Management with Phone Calls |
4.82/5 ★ |
"...Honestly, if I had to hire a sales team or a call center, it would cost much more and I would be tied in for a long period of time...." Peer review by Samantha Smith |
|
19+ more Business Use Cases
Our AI advisor, Wyz, harnessed 395 insights from peers and experts to help you assess how these Upcall use cases fit your Contact Center Software needs.
Popular Business Setting
for Upcall
Top Industries
- Information Technology and Services
- Insurance
- Computer & Network Security
Popular in
- Small Business
Peers used Upcall to Enhance customer relationships and Increase sales & revenue
Upcall Alternatives
Peer and Expert Opinion on Features
for Upcall
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (23) |
| Dashboard | Read Reviews (9) |
| Personalization | Read Reviews (7) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (23) |
| Dashboard | Read Reviews (9) |
| Personalization | Read Reviews (7) |
IT and Other Capabilities
for Upcall
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (35) |
| Data Export | Read Reviews (56) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (35) |
| Data Export | Read Reviews (56) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (19) |
| Phone Support | Read Reviews (12) |
| Chat Support | Read Reviews (3) |
| Email Support | Read Reviews (1) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (19) |
| Phone Support | Read Reviews (12) |
| Chat Support | Read Reviews (3) |
| Email Support | Read Reviews (1) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (32) |
| Analytics | Read Reviews (12) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (32) |
| Analytics | Read Reviews (12) |
Software Failure Risk Guidance
?for Upcall
Overall Risk Meter
Top Failure Risks for Upcall
Vendor Profile Details
Company Name
Upcall
Company Website
https://www.upcall.com/en/HQ Location
188 King Street, San Francisco, California 94107, US
Employees
11-50
Social
Financials
SEED
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