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Microsoft Teams: Use-Cases, Insights and Reviews | 2026 Cuspera

Name: Microsoft Teams
Brand: Microsoft Teams
Rating: 4.39 (83939 reviews)

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Collaboration software with Video conferencing, chat and call - more ways to be a team

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Microsoft Teams Overview

Microsoft Teams simplifies collaboration with integrated tools and files. Meetings, calling, and video conferencing are seamlessly facilitated.

Use Cases

Customers recommend Collaboration, Conference Call Management, Communication Management, as the business use cases that they have been most satisfied with while using Microsoft Teams.

Other use cases:

Sales Call Management
Content Management
Sales Document Management
Engagement Management
Training & Onboarding
Contact List Management
Helpdesk Management

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Business Priorities

Improve Internal Communications and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Microsoft Teams.

Other priorities:

Acquire Customers
Enhance Customer Relationships
Launch New Products
Improve Stakeholder Relations
Improve Efficiency
Improve ROI
Improve Digital And Social Presence
Increase Sales & Revenue
Grow Market Share
Improve Visibility
Establish Thought Leadership
Manage Risk
Enter New Markets Internationally Or Locally
Improve Consistency
Improve Brand Engagement
Improve Navigation
Build Brand Awareness
Shorten Ramp Up Time
Increase Customer Life Time Value

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Microsoft Teams Use-Cases and Business Priorities: Customer Satisfaction Data

Microsoft Teams works with different mediums / channels such as Offline. Video. Chat etc.

Microsoft Teams's features include Personalization, Recording, Alerts: Popups & Notifications, etc. and Microsoft Teams support capabilities include AI Powered, Chat Support, Email Support, etc. also Microsoft Teams analytics capabilities include Analytics, and Custom Reports.

Reviews

"...I use Skype to send a text message to my friends and family and video chat...." Peer review by Mohammed Anzil, Founder and Chief Editor, Social Positives

Microsoft Teams, Claromentis, Simpplr, Mural, Chanty, etc., all belong to a category of solutions that help Team Collaboration. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Microsoft Teams

Top Industries

Information Technology and Services
Computer Software
Education

Popular in

Small Business
Mid Market
Enterprise

Microsoft Teams is popular in Information Technology And Services, Computer Software, and Education and is widely used by Small Business, Mid Market, and Enterprise.

Microsoft Teams Customer wins, Customer success stories, Case studies

How does Microsoft Teams facilitate Collaboration?

Microsoft Teams facilitates collaboration through various features, including video and voice conferencing, chat, file sharing, screen sharing, and screen control. Teams integrates file collaboration directly, improving upon the functionality of its predecessor, Skype for Business. While Teams offers robust collaboration capabilities, limitations exist, such as occasional video conferencing slowdowns requiring application restarts.

"...It work very well with calls to more than 3 persons even if you use share desktop or presentations. . ...." Peer review by Adriana C., Business Manager, Information Technology and Services

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How can Microsoft Teams optimize your Conference Call Management Workflow?

What solutions does Microsoft Teams provide for Communication Management?

Microsoft Teams provides a comprehensive communication platform that integrates chat, voice calls, video conferencing, and email notification. It allows for seamless communication regardless of user availability and offers the ability to share content during meetings. One limitation is that the text message character limit can be restrictive for longer messages.

"...You can monitor your calls, fulfill your projects, have follow-up activities interacting directly with those involved...." Peer review by Libio Linares

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How does Microsoft Teams facilitate Sales Call Management?

Microsoft Teams streamlines sales call management by providing features like scheduling, instant messaging, screen sharing, and call recording. These features are integrated with Outlook for seamless scheduling and communication. However, Teams lacks basic features such as mobile calling and free call recording, which may limit its functionality for some users.

"...Also, the integration with Outlook is a plus, you can schedule skype meeting from it...." Peer review by Luis Enrique H., Senior Software Engineer, Information Technology and Services

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What makes Microsoft Teams ideal for Content Management?

Microsoft Teams offers a centralized location for communication, collaboration, and content sharing within teams. Users can share documents, files, and other content within the platform, reducing email volume and facilitating remote collaboration. However, Teams' content sharing capabilities are limited by its inability to share with external users without an Office 365 account.

"...Except for issue with content sharing , the overall experience was good , the video and audio quality was good enough...." Peer review by Luis U., Senior Sales Engineer, Telecommunications

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19 buyers and buying teams have used Cuspera to assess how well Microsoft Teams solved their Team Collaboration needs. Cuspera uses 83939 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Team Collaboration needs.

More Microsoft Teams Customer Stories...

Frequently Asked Questions(FAQ)

for Microsoft Teams

What is Microsoft Teams?

Microsoft Team is a hub for teamwork that helps to invite everyone working with to chat, meet, call, and collaborate all in one place, from anywhere. It helps to improve internal communications and acquire customers.

Microsoft Team features include transforming online meetings, voice and video calling, instant messaging, working remotely, and document collaboration into a single integrated app and many more.

It also includes key security and privacy features like meeting options, recording consent, Channel moderation and controls, multi-factor authentication, and much more.

What is Microsoft Teams used for?

Microsoft Teams is a Team Collaboration Software mainly used by its customers to Improve Internal Communications and Scale Best Practices by Collaboration, Conference Call Management and Communication Management .