Microsoft Teams Overview

Microsoft Teams simplifies collaboration with integrated tools and files. Meetings, calling, and video conferencing are seamlessly facilitated.

Use Cases

Customers recommend Collaboration, Conference Call Management, Communication Management, as the business use cases that they have been most satisfied with while using Microsoft Teams.

Other use cases:

  • Sales Call Management
  • Content Management
  • Sales Document Management
  • Engagement Management
  • Training & Onboarding
  • Contact List Management
  • Helpdesk Management
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Business Priorities

Improve Internal Communications and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Microsoft Teams.

Other priorities:

  • Acquire Customers
  • Enhance Customer Relationships
  • Launch New Products
  • Improve Stakeholder Relations
  • Improve Efficiency
  • Improve ROI
  • Improve Digital And Social Presence
  • Increase Sales & Revenue
  • Grow Market Share
  • Improve Visibility
  • Establish Thought Leadership
  • Manage Risk
  • Enter New Markets Internationally Or Locally
  • Improve Consistency
  • Improve Brand Engagement
  • Improve Navigation
  • Build Brand Awareness
  • Shorten Ramp Up Time
  • Increase Customer Life Time Value
See all business priorities See less business priorities

Microsoft Teams Use-Cases and Business Priorities: Customer Satisfaction Data

Microsoft Teams works with different mediums / channels such as Offline. Video. Chat etc.

Microsoft Teams's features include Personalization, Recording, Alerts: Popups & Notifications, etc. and Microsoft Teams support capabilities include AI Powered, Chat Support, Email Support, etc. also Microsoft Teams analytics capabilities include Analytics, and Custom Reports.

Reviews

"...I use Skype to send a text message to my friends and family and video chat...." Peer review by Mohammed A., Founder and Chief Editor, Internet

Peer review evidence (same sources as the product rating summary)

"...Document loading and sharing is a game-changer for instant collaboration, especially with multiple individuals...." Peer review by Eddie Moncayo, MBA, SWP, RACR, Vice President, Human Resources - Talent Acquisition, Premise Health
"...I kid: it's good at making international phone calls easily, generally fine as conference calling software. ...." Peer review by Justin L., Director, Marketing and Advertising
"...How it is instantly sending a message, that it flashes so you know you have a skype message...." Peer review by Debbie S., Supervisor, Utilities

Microsoft Teams, Claromentis, Simpplr, Mural, Chanty, etc., all belong to a category of solutions that help Team Collaboration. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Microsoft Teams

Top Industries

  • Information Technology and Services
  • Computer Software
  • Education

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Microsoft Teams is popular in Information Technology And Services, Computer Software, and Education and is widely used by Small Business, Mid Market, and Enterprise.

Microsoft Teams Customer wins, Customer success stories, Case studies

How can Microsoft Teams enhance your Collaboration process?

Why is Microsoft Teams the best choice for Conference Call Management?

What makes Microsoft Teams ideal for Communication Management?

How does Microsoft Teams address your Sales Call Management Challenges?

What benefits does Microsoft Teams offer for Content Management?

19 buyers and buying teams have used Cuspera to assess how well Microsoft Teams solved their Team Collaboration needs. Cuspera uses 83939 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Team Collaboration needs.

 

Taiwan Semiconductor Manufacturing Co. - Semiconductor Manufacturing - Very Large

Microsoft Plans Production Boost for AI Chips, Report Says

Hsinchu, Taiwan

Microsoft plans to significantly increase production of its Maia 300 AI chips by collaborating with Taiwan Semiconductor Manufacturing Co. to secure manufacturing capacity for over 300,000 units. Thi...s move aims to enhance its AI capabilities in cloud computing, competing with Amazon and Google's more mature chip offerings.

Read on →
 

Adani Group - Conglomerate - Very Large

Microsoft's newest India datacenter region goes live to power the country's AI economy and ...

Ahmedabad, India

Microsoft has launched its India South Central cloud region in Hyderabad, enhancing its hyperscale cloud presence in India. This new region is designed to support AI-driven digital transformation and... is already seeing adoption by major Indian enterprises like Adani Group, Bajaj Finserv, and HDFC Bank. The region offers enterprise-grade security, compliance, and governance, supporting mission-critical workloads and AI innovation.

Read on →
 

AT&T - Telecommunications - Very Large

AT&T and Microsoft scale trillion-token workloads with Microsoft ...

Dallas, USA

AT&T leverages Microsoft Foundry Managed Compute to develop its OTel2.0 telecom AI models, processing trillions of tokens with enhanced infrastructure flexibility and cost efficiency. This collaborat...ion allows AT&T to optimize AI workloads across different GPU architectures, accelerating development and reducing costs. The deployment highlights the importance of scalable infrastructure in AI development.

Read on →

Stagwell - Marketing And Advertising - Large

New York, USA

Stagwell used Microsoft Advertising's MCP server to deploy a Copilot agent for campaign audits. The AI tool connects directly to the Microsoft Advertising platform and uses human-trained audit report...s. This lets teams audit more campaigns, faster, and with better accuracy. The process changed from manual and slow to quick and scalable. Teams now spend less time on analysis and more time helping clients. The new workflow brings consistency and global reach to campaign audits.

Virgin Atlantic - Transportation/Trucking/Railroad - Large

London, UK

Virgin Atlantic used Microsoft Advertising Performance Max to boost revenue from its media budget. The airline and its agency, Assembly Global, tested Microsoft PMax against Google PMax. Microsoft PM...ax delivered a 9.2x ROAS, with £9.20 returned for every £1 spent. Cost per click was 70% lower and conversion rate was 87% higher than UK generic Search campaigns. The campaign drove 729 bookings and a 7.36% click-through rate, making Microsoft PMax the preferred choice for future campaigns.

NAOMI - Health, Wellness And Fitness - Small

USA

NAOMI used Microsoft Advertising to reach more health-conscious shoppers. The team added a 30-day remarketing audience to target users who saw ads but did not click. This helped NAOMI reconnect with ...likely buyers and increase conversions. During the peak holiday season, conversions rose by 800%. Attributed sales value increased by 600%.

Frequently Asked Questions (FAQ)

What buyers ask before choosing Microsoft Teams

What is Microsoft Teams?

Microsoft Team is a hub for teamwork that helps to invite everyone working with to chat, meet, call, and collaborate all in one place, from anywhere. It helps to improve internal communications and acquire customers.

Microsoft Team features include transforming online meetings, voice and video calling, instant messaging, working remotely, and document collaboration into a single integrated app and many more.

It also includes key security and privacy features like meeting options, recording consent, Channel moderation and controls, multi-factor authentication, and much more.

What is Microsoft Teams used for?

Microsoft Teams is a Team Collaboration Software mainly used by its customers to Improve Internal Communications and Scale Best Practices by Collaboration, Conference Call Management and Communication Management .

What are the top features of Microsoft Teams?

Personalization, Recording and Alerts: popups & Notifications are some of the top features of Microsoft Teams.

Who uses Microsoft Teams?

Microsoft Teams is used by Information Technology And Services, Computer Software and Education among other industries.

What are Microsoft Teams alternatives?

Claromentis, Simpplr, Mural and Chanty are popular alternatives for Microsoft Teams.

Where is Microsoft Teams located?

Microsoft Teams is headquartered at Redmond, WA.
lightning

Peers used Microsoft Teams for collaboration and conference call management

Microsoft Teams Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.67/5

Read Reviews (188)
Analytics

4.20/5

Read Reviews (916)
Custom Reports

3.82/5

Read Reviews (3228)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.67/5

Read Reviews (188)
Analytics

4.20/5

Read Reviews (916)
Custom Reports

3.82/5

Read Reviews (3228)

Software Failure Risk Guidance

?

for Microsoft Teams

Overall Risk Meter

Low Medium High

Top Failure Risks for Microsoft Teams

Microsoft Corporation News

Product

Microsoft plans to unveil next-gen AI chip in September: report

Microsoft plans to unveil its next-generation Maia 300 AI chip in September, aiming to secure manufacturing capacity with TSMC for over 300,000 units by 2027. The company seeks to ramp up production and encourage major cloud customers to adopt the chip, enhancing its AI capabilities and reducing reliance on Nvidia processors.

Financial

Amazon, Alphabet, and Microsoft All Delivered Soaring Cloud Growth Thanks to AI. Here's ...

Microsoft reported a 43% year-over-year growth in Azure and other cloud services for fiscal 2026, with Azure revenue surpassing $100 billion for the first time. Despite increased spending, Microsoft maintained a positive free cash flow of $19.6 billion, distinguishing itself from competitors Amazon and Alphabet.

Product

Microsoft changes Intune's role with inclusion into Microsoft 365 E5

Microsoft has integrated the Intune Suite into Microsoft 365 E5, enhancing endpoint management by consolidating capabilities previously spread across add-ons and third-party tools. This integration simplifies budgeting and operational planning, with Security Copilot enabling AI-driven workflows for device management and security operations, reducing reliance on complex scripts.

Product

Microsoft excludes Domain Exclusion from MS 365 Copilot – days after rolling it out

Microsoft has rolled back the Domain Exclusion feature from Microsoft 365 Copilot shortly after its release. This feature aimed to allow administrators to exclude up to 1,000 web domains from influencing Copilot's AI responses, aligning with organizational policies. Microsoft is evaluating next steps after the rollback, which was intended to enhance AI governance and security.

Microsoft Corporation Profile

Company Name

Microsoft Corporation

Year Founded

1975

HQ Location

Redmond, WA

Employees

10001+

Social

Financials

IPO