Microsoft Teams Overview

Microsoft Teams simplifies collaboration with integrated tools and files. Meetings, calling, and video conferencing are seamlessly facilitated.

Use Cases

Customers recommend Collaboration, Conference Call Management, Communication Management, as the business use cases that they have been most satisfied with while using Microsoft Teams.

Other use cases:

  • Sales Call Management
  • Content Management
  • Sales Document Management
  • Engagement Management
  • Training & Onboarding
  • Contact List Management
  • Helpdesk Management
See all use cases See less use cases

Business Priorities

Improve Internal Communications and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Microsoft Teams.

Other priorities:

  • Acquire Customers
  • Enhance Customer Relationships
  • Launch New Products
  • Improve Stakeholder Relations
  • Improve Efficiency
  • Improve ROI
  • Improve Digital And Social Presence
  • Increase Sales & Revenue
  • Grow Market Share
  • Improve Visibility
  • Establish Thought Leadership
  • Manage Risk
  • Enter New Markets Internationally Or Locally
  • Improve Consistency
  • Improve Brand Engagement
  • Improve Navigation
  • Build Brand Awareness
  • Shorten Ramp Up Time
  • Increase Customer Life Time Value
See all business priorities See less business priorities

Microsoft Teams Use-Cases and Business Priorities: Customer Satisfaction Data

Microsoft Teams works with different mediums / channels such as Offline. Video. Chat etc.

Microsoft Teams's features include Personalization, Recording, Alerts: Popups & Notifications, etc. and Microsoft Teams support capabilities include AI Powered, Chat Support, Email Support, etc. also Microsoft Teams analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Video Conference Calls, Easily Tracked Business Calls, Keep in Touch at all times, Screen Sharing -..." Peer review by Abraham S., Chief Operating Officer, Financial Services

Peer review evidence (same sources as the product rating summary)

"...I am our S.M.E. for our inventory software and train & help others using Skype for Business w. screen sharing...." Peer review by grafton m., Inventory Analyst, Marketing and Advertising
"...I recommend Skype for doing conference calls or business meetings because it's a totally reliable software or tool to use...." Peer review by Katherine Anne O, Associate Software Engineer, Information Technology and Services
"...Whether it is scheduling in Outlook or sending emails or the hours and hours of my life I spend in Excel...." Peer review by Nicole Scarborough, Government Administration

Microsoft Teams, Claromentis, Simpplr, Mural, Chanty, etc., all belong to a category of solutions that help Team Collaboration. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Microsoft Teams

Top Industries

  • Information Technology and Services
  • Computer Software
  • Education

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Microsoft Teams is popular in Information Technology And Services, Computer Software, and Education and is widely used by Small Business, Mid Market, and Enterprise.

Microsoft Teams Customer wins, Customer success stories, Case studies

Why is Microsoft Teams the best choice for Collaboration?

How can Microsoft Teams enhance your Conference Call Management process?

How can Microsoft Teams optimize your Communication Management Workflow?

How does Microsoft Teams facilitate Sales Call Management?

What makes Microsoft Teams ideal for Content Management?

19 buyers and buying teams have used Cuspera to assess how well Microsoft Teams solved their Team Collaboration needs. Cuspera uses 83939 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Team Collaboration needs.

 

Toronto Blue Jays - Sports - Large

Microsoft Named Official Partner of the Toronto Blue Jays

Toronto, Canada

Microsoft has partnered with the Toronto Blue Jays to integrate cloud and AI technologies, enhancing fan experiences and sports operations. This multi-year deal includes branding initiatives and coll...aboration on data analytics to improve decision-making and innovation in sports.

Read on →
 

Broadcom - Technology - Very Large

Microsoft ends one of the last ways to buy VMware without big bundles

San Jose, USA

Microsoft will retire the license-included version of Azure VMware Solution (AVS) by October 31, 2026. Customers must acquire VMware Cloud Foundation (VCF) licenses from Broadcom and transition to a ...different Azure setup by August 30, 2027. This move aligns with Broadcom's strategy to focus on larger customers using VCF.

Read on →
 

PLDT and Smart Communications, Inc. - Telecommunications - Very Large

PLDT and Smart Partner with Microsoft to Accelerate AI-Powered Transformation

Philippines

PLDT and Smart Communications have partnered with Microsoft to integrate AI into their operations using Microsoft 365 Copilot. This collaboration aims to enhance efficiency, decision-making, and inno...vation across the organization. By embedding AI into everyday workflows, PLDT and Smart are transforming processes in finance, procurement, and customer service, focusing on long-term impact and capability building.

Read on →
 

Microsoft Customer and Partner Solutions (MCAPS) - Information Technology And Services - Very Large

Redmond, USA

Microsoft Customer and Partner Solutions (MCAPS) used Power Automate Process Mining to improve their demand generation process. The team analyzed event log data and used Copilot to find bottlenecks a...nd inefficiencies. They discovered that 20% of cases required rework and the review loop was the main bottleneck. By automating steps with Power Automate and Copilot, they expect to cut the process timeline from 12 weeks to 8 weeks. This case highlights the impact of AI-driven process mining and automation for marketing operations.

 

Undisclosed victim organization (BlackByte ransomware case) - Large

Microsoft Incident Response investigated a BlackByte 2.0 ransomware attack. The attacker moved from initial access to full impact in under five days. They exploited unpatched Microsoft Exchange Serve...rs and used tools like Cobalt Strike and AnyDesk. The attacker stole credentials, moved laterally, and exfiltrated data using a custom tool. The attack caused major business disruption for the victim organization.

 

Reliable Electric - Construction - Small

Canada

Reliable Electric used Microsoft Power Platform to replace a costly, hard-to-use legacy system for work order estimation. The new PowerApps-based solution cut data entry time in half and made it easi...er for electricians to generate accurate proposals. The app connects directly to a SQL database, removing the need for manual copy-pasting and ensuring up-to-date information. Employees now have full control over their data and can quickly update estimates. The company expanded PowerApps use to other business processes, improving efficiency across the board.

Frequently Asked Questions (FAQ)

What buyers ask before choosing Microsoft Teams

What is Microsoft Teams?

Microsoft Team is a hub for teamwork that helps to invite everyone working with to chat, meet, call, and collaborate all in one place, from anywhere. It helps to improve internal communications and acquire customers.

Microsoft Team features include transforming online meetings, voice and video calling, instant messaging, working remotely, and document collaboration into a single integrated app and many more.

It also includes key security and privacy features like meeting options, recording consent, Channel moderation and controls, multi-factor authentication, and much more.

What is Microsoft Teams used for?

Microsoft Teams is a Team Collaboration Software mainly used by its customers to Improve Internal Communications and Scale Best Practices by Collaboration, Conference Call Management and Communication Management .

What are the top features of Microsoft Teams?

Personalization, Recording and Alerts: popups & Notifications are some of the top features of Microsoft Teams.

Who uses Microsoft Teams?

Microsoft Teams is used by Information Technology And Services, Computer Software and Education among other industries.

What are Microsoft Teams alternatives?

Claromentis, Simpplr, Mural and Chanty are popular alternatives for Microsoft Teams.

Where is Microsoft Teams located?

Microsoft Teams is headquartered at Redmond, WA.
lightning

Peers used Microsoft Teams for collaboration and conference call management

Microsoft Teams Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.67/5

Read Reviews (188)
Analytics

4.20/5

Read Reviews (916)
Custom Reports

3.82/5

Read Reviews (3228)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.67/5

Read Reviews (188)
Analytics

4.20/5

Read Reviews (916)
Custom Reports

3.82/5

Read Reviews (3228)

Software Failure Risk Guidance

?

for Microsoft Teams

Overall Risk Meter

Low Medium High

Top Failure Risks for Microsoft Teams

Microsoft Corporation News

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Microsoft Corporation Profile

Company Name

Microsoft Corporation

Year Founded

1975

HQ Location

Redmond, WA

Employees

10001+

Social

Financials

IPO