Microsoft Teams Overview

Microsoft Teams simplifies collaboration with integrated tools and files. Meetings, calling, and video conferencing are seamlessly facilitated.

Use Cases

Customers recommend Collaboration, Conference Call Management, Communication Management, as the business use cases that they have been most satisfied with while using Microsoft Teams.

Other use cases:

  • Sales Call Management
  • Content Management
  • Sales Document Management
  • Engagement Management
  • Training & Onboarding
  • Contact List Management
  • Helpdesk Management
See all use cases See less use cases

Business Priorities

Improve Internal Communications and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Microsoft Teams.

Other priorities:

  • Acquire Customers
  • Enhance Customer Relationships
  • Launch New Products
  • Improve Stakeholder Relations
  • Improve Efficiency
  • Improve ROI
  • Improve Digital And Social Presence
  • Increase Sales & Revenue
  • Grow Market Share
  • Improve Visibility
  • Establish Thought Leadership
  • Manage Risk
  • Enter New Markets Internationally Or Locally
  • Improve Consistency
  • Improve Brand Engagement
  • Improve Navigation
  • Build Brand Awareness
  • Shorten Ramp Up Time
  • Increase Customer Life Time Value
See all business priorities See less business priorities

Microsoft Teams Use-Cases and Business Priorities: Customer Satisfaction Data

Microsoft Teams works with different mediums / channels such as Offline. Video. Chat etc.

Microsoft Teams's features include Personalization, Recording, Alerts: Popups & Notifications, etc. and Microsoft Teams support capabilities include AI Powered, Chat Support, Email Support, etc. also Microsoft Teams analytics capabilities include Analytics, and Custom Reports.

Reviews

"...If you are scheduled in a meeting on your calendar, you're automatically marked as 'busy' in chat...." Peer review by Kristen C., Designer, Design

Peer review evidence (same sources as the product rating summary)

"...This application does the whole shebang, encrypted chatting, VoIP phone integration (where available), screen sharing,..." Peer review by Christopher J., IT Consultant, Information Technology and Services
"...I downloaded the APP on my tablet and was able to communicate in a conference call very easily. . ...." Peer review by Anna D., HR, Education
"...It is very easy to use and will allow users to communicate easily need to send an email...." Peer review by Ramon V., IT Director, Food & Beverages

Microsoft Teams, Claromentis, Simpplr, Mural, Chanty, etc., all belong to a category of solutions that help Team Collaboration. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Microsoft Teams

Top Industries

  • Information Technology and Services
  • Computer Software
  • Education

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Microsoft Teams is popular in Information Technology And Services, Computer Software, and Education and is widely used by Small Business, Mid Market, and Enterprise.

Microsoft Teams Customer wins, Customer success stories, Case studies

What solutions does Microsoft Teams provide for Collaboration?

How does Microsoft Teams facilitate Conference Call Management?

What Are the key features of Microsoft Teams for Communication Management?

What solutions does Microsoft Teams provide for Sales Call Management?

What Are the key features of Microsoft Teams for Content Management?

19 buyers and buying teams have used Cuspera to assess how well Microsoft Teams solved their Team Collaboration needs. Cuspera uses 83939 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Team Collaboration needs.

 

Pentagon awards Microsoft $9.7 billion software contract

The U.S. Department of Defense awarded Microsoft a $9.69 billion contract to consolidate software licenses, streamline procurement, and reduce costs across military and intelligence agencies. This fi...ve-year Core Enterprises Technology Agreement includes Microsoft 365, cloud services, and software assurance, enhancing Microsoft's role in government technology infrastructure and cybersecurity.

Read on →
 

Pentagon awards Microsoft $9.7 billion deal in bid to cut costs, end license sprawl

The Pentagon has awarded Microsoft a $9.7 billion contract to consolidate its software licenses across military services, aiming to reduce costs and eliminate redundant spending. This five-year agree...ment, known as the Core Enterprise Technology Agreement, integrates Microsoft 365 and other cloud services into a single contract, leveraging the department's purchasing power.

Read on →
 

Microsoft helps Beca to add AI level for NZGD

Microsoft has collaborated with Beca to enhance the New Zealand Geotechnical Database (NZGD) by integrating AI capabilities. Hosted on Microsoft's Azure platform, the upgraded NZGD now allows users t...o navigate and query complex geotechnical data using natural language, powered by OpenAI's GPT-5.1. This advancement aims to improve data accessibility, scalability, and security, facilitating smarter decision-making in geotechnical projects.

Read on →
 

St John Ambulance - Non Profit Organization Management - Large

London, UK

St John Ambulance used Microsoft Advertising's Copilot and Ads Studio to boost creative agility and scale. They applied generative AI to quickly create custom ad visuals, saving time and reducing man...ual design work. The team saw a 22% increase in click-through rate, a 30% rise in return on ad spend, and over 50% more clicks. AI-powered tools helped maintain brand consistency and reach wider audiences. St John Ambulance overcame resource constraints and improved campaign performance with automated creative production.

 

s.Oliver - Retail - Large

Rottendorf, Germany

Microsoft Advertising helped s.Oliver achieve a 27% conversion rate with impression-based remarketing. The campaign ran during a 14-day holiday peak, targeting both loyal and new customers. s.Oliver ...used online video ads and data-driven insights to boost brand awareness and emotional engagement. The campaign delivered a 10% lower CPM and 50x higher CTR than other platforms. Impression-based remarketing lists linked upper funnel awareness to lower funnel performance.

 

Villa Finder - Hospitality - Small

Singapore, Singapore

Villa Finder used Microsoft Advertising and InMobi Advertising to boost direct bookings for its premium villa rentals. The company faced low conversion rates due to premium pricing and seasonal booki...ng drops. By using Responsive Search ads, Multimedia ads, and Audience Ad campaigns, Villa Finder targeted high-intent audiences and optimized costs. The campaign led to a 25% increase in conversions and a 52% lift in clicks. Microsoft Advertising helped maintain strong performance even during seasonal lows.

Frequently Asked Questions(FAQ)

for Microsoft Teams

What is Microsoft Teams?

Microsoft Team is a hub for teamwork that helps to invite everyone working with to chat, meet, call, and collaborate all in one place, from anywhere. It helps to improve internal communications and acquire customers.

Microsoft Team features include transforming online meetings, voice and video calling, instant messaging, working remotely, and document collaboration into a single integrated app and many more.

It also includes key security and privacy features like meeting options, recording consent, Channel moderation and controls, multi-factor authentication, and much more.

What is Microsoft Teams used for?

Microsoft Teams is a Team Collaboration Software mainly used by its customers to Improve Internal Communications and Scale Best Practices by Collaboration, Conference Call Management and Communication Management .

What are the top features of Microsoft Teams?

Personalization, Recording and Alerts: popups & Notifications are some of the top features of Microsoft Teams.

Who uses Microsoft Teams?

Microsoft Teams is used by Information Technology And Services, Computer Software and Education among other industries.

What are Microsoft Teams alternatives?

Claromentis, Simpplr, Mural and Chanty are popular alternatives for Microsoft Teams.

Where is Microsoft Teams located?

Microsoft Teams is headquartered at Redmond, WA.
lightning

Peers used Microsoft Teams for collaboration and conference call management

Microsoft Teams Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.67/5

Read Reviews (188)
Analytics

4.20/5

Read Reviews (916)
Custom Reports

3.82/5

Read Reviews (3228)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.67/5

Read Reviews (188)
Analytics

4.20/5

Read Reviews (916)
Custom Reports

3.82/5

Read Reviews (3228)

Software Failure Risk Guidance

?

for Microsoft Teams

Overall Risk Meter

Low Medium High

Top Failure Risks for Microsoft Teams

Microsoft Corporation News

Product

Introducing a new design for Microsoft 365 Copilot

Microsoft has unveiled a redesigned interface for Microsoft 365 Copilot, enhancing its integration across apps like Word, Excel, and PowerPoint. The update introduces a more intuitive, task-aware workspace, improving speed and usability. Copilot now offers a unified entry point across Microsoft 365, adapting to user needs with enhanced AI-driven capabilities. This redesign aims to streamline workflows and increase productivity by providing a cohesive and responsive user experience.

Partnership

Launches mobile digital lab in partnership with Microsoft

Liquid Intelligent Technologies, in partnership with Microsoft and South Africa's Department of Communications and Digital Technologies, launched a Mobile Digital Lab at the Royal Bafokeng Institute. This initiative aims to enhance digital skills and economic opportunities through Microsoft certifications and training in AI and digital literacy, focusing on Microsoft 365, Teams, and Power Platform. The lab supports digital inclusion and economic participation in underserved communities.

Company

Scammers are sending phishing emails from a real Microsoft address

Scammers are exploiting a legitimate Microsoft email address, [email protected], to send phishing emails. This address, typically used for 2FA codes and notifications, has been compromised, making it difficult to detect fraudulent messages. Users are advised to verify any Microsoft account warnings directly through official websites or apps. Microsoft is investigating the incident.

Partnership

Microsoft Revises OpenAI Partnership With New Terms

Microsoft and OpenAI have revised their partnership, altering commercial and technological terms to enhance flexibility. Microsoft remains OpenAI's primary cloud partner, with OpenAI products debuting on Azure unless unsupported. OpenAI can now offer its products on other clouds. Microsoft retains non-exclusive access to OpenAI's models until 2032. Financial terms have changed, ending Microsoft's revenue share to OpenAI, while OpenAI continues payments to Microsoft. The collaboration persists in areas like data centers and AI applications.

Microsoft Corporation Profile

Company Name

Microsoft Corporation

Year Founded

1975

HQ Location

Redmond, WA

Employees

10001+

Social

Financials

IPO