Microsoft Teams Overview

Microsoft Teams simplifies collaboration with integrated tools and files. Meetings, calling, and video conferencing are seamlessly facilitated.

Use Cases

Customers recommend Collaboration, Conference Call Management, Communication Management, as the business use cases that they have been most satisfied with while using Microsoft Teams.

Other use cases:

  • Sales Call Management
  • Content Management
  • Sales Document Management
  • Engagement Management
  • Training & Onboarding
  • Contact List Management
  • Helpdesk Management
See all use cases See less use cases

Business Priorities

Improve Internal Communications and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Microsoft Teams.

Other priorities:

  • Acquire Customers
  • Enhance Customer Relationships
  • Launch New Products
  • Improve Stakeholder Relations
  • Improve Efficiency
  • Improve ROI
  • Improve Digital And Social Presence
  • Increase Sales & Revenue
  • Grow Market Share
  • Improve Visibility
  • Establish Thought Leadership
  • Manage Risk
  • Enter New Markets Internationally Or Locally
  • Improve Consistency
  • Improve Brand Engagement
  • Improve Navigation
  • Build Brand Awareness
  • Shorten Ramp Up Time
  • Increase Customer Life Time Value
See all business priorities See less business priorities

Microsoft Teams Use-Cases and Business Priorities: Customer Satisfaction Data

Microsoft Teams works with different mediums / channels such as Offline. Video. Chat etc.

Microsoft Teams's features include Personalization, Recording, Alerts: Popups & Notifications, etc. and Microsoft Teams support capabilities include AI Powered, Chat Support, Email Support, etc. also Microsoft Teams analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Video Conference Calls, Easily Tracked Business Calls, Keep in Touch at all times, Screen Sharing -..." Peer review by Abraham S., Chief Operating Officer, Financial Services

Peer review evidence (same sources as the product rating summary)

"...We are considering upgrading our desk phones to support S4B which makes internal collaboration simpler for ICT admins...." Peer review by Shakeer P., ICT Infrastructure Architect, Oil & Energy
"...You can record audio and video to a really big conference call with a lot of people...." Peer review by Guido W., Photo Retoucher, Marketing and Advertising
"...How it is instantly sending a message, that it flashes so you know you have a skype message...." Peer review by Debbie S., Supervisor, Utilities

Microsoft Teams, Claromentis, Simpplr, Mural, Chanty, etc., all belong to a category of solutions that help Team Collaboration. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Microsoft Teams

Top Industries

  • Information Technology and Services
  • Computer Software
  • Education

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Microsoft Teams is popular in Information Technology And Services, Computer Software, and Education and is widely used by Small Business, Mid Market, and Enterprise.

Microsoft Teams Customer wins, Customer success stories, Case studies

What solutions does Microsoft Teams provide for Collaboration?

How efficiently Does Microsoft Teams manage your Conference Call Management?

How does Microsoft Teams facilitate Communication Management?

Why is Microsoft Teams the best choice for Sales Call Management?

How can Microsoft Teams enhance your Content Management process?

19 buyers and buying teams have used Cuspera to assess how well Microsoft Teams solved their Team Collaboration needs. Cuspera uses 83939 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Team Collaboration needs.

 

ICON - Clinical Research - Large

ICON Selects Microsoft to Power AI-enabled Clinical Development

Dublin, Ireland

ICON has selected Microsoft to power its AI-enabled clinical development processes. This collaboration will leverage Microsoft's technology to enhance ICON's capabilities in managing clinical trials ...and drug development.

Read on →
 

Checkout.com - Digital Payments - Large

Checkout.com Selected by Microsoft to Power Digital Payments Across EMEA Products

London, UK

Microsoft has selected Checkout.com to power digital payments across its EMEA products, including Xbox, Microsoft 365, and Azure. Utilizing Checkout.com's digital payments platform and AI-powered opt...imization engine, Microsoft aims to enhance payment performance and reliability. This collaboration will support Microsoft's global enterprise scale by providing a unified payment system and improving the commerce experience for its customers.

Read on →
 

Oracle

Microsoft (MSFT) Scraps $3 Billion Oracle Deal After FedRAMP Roadblock

Microsoft has terminated a $3 billion cloud infrastructure deal with Oracle due to FedRAMP certification issues. The company is refocusing on its own data center investments, with a planned $190 bill...ion spend for FY2026, and adjusting its AI infrastructure strategy, including usage-based pricing for Copilot Cowork and exploring cost-effective AI models like DeepSeek V4.

Read on →
 

St John Ambulance - Non Profit Organization Management - Large

London, UK

St John Ambulance used Microsoft Advertising's Copilot and Ads Studio to boost creative agility and scale. They applied generative AI to quickly create custom ad visuals, saving time and reducing man...ual design work. The team saw a 22% increase in click-through rate, a 30% rise in return on ad spend, and over 50% more clicks. AI-powered tools helped maintain brand consistency and reach wider audiences. St John Ambulance overcame resource constraints and improved campaign performance with automated creative production.

 

Samsung Electronics Germany - Consumer Electronics - Very Large

Suwon, South Korea

Samsung Electronics Germany used Microsoft Advertising's Performance Max and Copilot to boost e-commerce campaigns. During Black Friday 2024, their ROAS more than doubled and conversion rates stayed ...strong. They increased ad investment by 260% while keeping stable ROAS. Click-through rates rose 2.8x since 2022, and conversion volume grew each year. Copilot cut reporting time by 35%, helping Samsung make faster, data-driven decisions.

 

Liverpool - Retail - Large

Mexico City, Mexico

Liverpool used Microsoft Advertising to boost sales during their three-day "La Venta Nocturna" event. They set up separate Search campaigns for Brand and Non-Brand tactics. They also used a Performan...ce Max campaign to support their Shopping campaigns. Liverpool exceeded their revenue target by 128%. Their campaigns increased both revenue and return on ad spend.

Frequently Asked Questions(FAQ)

for Microsoft Teams

What is Microsoft Teams?

Microsoft Team is a hub for teamwork that helps to invite everyone working with to chat, meet, call, and collaborate all in one place, from anywhere. It helps to improve internal communications and acquire customers.

Microsoft Team features include transforming online meetings, voice and video calling, instant messaging, working remotely, and document collaboration into a single integrated app and many more.

It also includes key security and privacy features like meeting options, recording consent, Channel moderation and controls, multi-factor authentication, and much more.

What is Microsoft Teams used for?

Microsoft Teams is a Team Collaboration Software mainly used by its customers to Improve Internal Communications and Scale Best Practices by Collaboration, Conference Call Management and Communication Management .

What are the top features of Microsoft Teams?

Personalization, Recording and Alerts: popups & Notifications are some of the top features of Microsoft Teams.

Who uses Microsoft Teams?

Microsoft Teams is used by Information Technology And Services, Computer Software and Education among other industries.

What are Microsoft Teams alternatives?

Claromentis, Simpplr, Mural and Chanty are popular alternatives for Microsoft Teams.

Where is Microsoft Teams located?

Microsoft Teams is headquartered at Redmond, WA.
lightning

Peers used Microsoft Teams for collaboration and conference call management

Microsoft Teams Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.67/5

Read Reviews (188)
Analytics

4.20/5

Read Reviews (916)
Custom Reports

3.82/5

Read Reviews (3228)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.67/5

Read Reviews (188)
Analytics

4.20/5

Read Reviews (916)
Custom Reports

3.82/5

Read Reviews (3228)

Software Failure Risk Guidance

?

for Microsoft Teams

Overall Risk Meter

Low Medium High

Top Failure Risks for Microsoft Teams

Microsoft Corporation News

Product

Wix (WIX) Brings Wix Harmony Into Microsoft 365 Copilot Chat

Wix.com has integrated its Wix Harmony platform with Microsoft 365 Copilot using the OpenAI Apps SDK. This integration allows users to create and manage Wix Harmony websites directly within the Microsoft 365 Copilot chat interface, enhancing productivity and business management.

Product

Microsoft adds new skills — and more oversight

Microsoft has enhanced its Microsoft 365 Copilot for Excel with new skills and oversight features. These updates include connectors to third-party data sources and a "plan" mode for better control over financial data handling. The features aim to automate financial processes and improve user interaction with AI-driven tools.

Product

Daloopa expands financial data access with new MCP connector for Microsoft 365 Copilot ...

Daloopa has launched a new Model Context Protocol (MCP) connector with Microsoft 365 Copilot, enhancing financial workflows by integrating high-quality, AI-ready data. This integration allows users to create content in Microsoft Word, Excel, and PowerPoint using Daloopa's structured data, improving accuracy and efficiency in financial analysis.

Partnership

Microsoft launches Behind The Chat resources to help teens build safer AI habits

Microsoft and Cyberlite have launched "Behind The Chat," a resource to help teens build safe AI habits. Developed with input from students in Singapore and India, it offers scenario-based guides for teens, parents, and educators. The initiative aims to promote critical thinking and responsible AI use among youth.

Microsoft Corporation Profile

Company Name

Microsoft Corporation

Year Founded

1975

HQ Location

Redmond, WA

Employees

10001+

Social

Financials

IPO