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Microsoft Teams: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Microsoft Teams
Brand: Microsoft Teams
Rating: 4.39 (83939 reviews)

4.39 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(83939)

Collaboration software with Video conferencing, chat and call - more ways to be a team

AI Powered

Microsoft Teams Overview

Microsoft Teams simplifies collaboration with integrated tools and files. Meetings, calling, and video conferencing are seamlessly facilitated.

Use Cases

Customers recommend Collaboration, Conference Call Management, Communication Management, as the business use cases that they have been most satisfied with while using Microsoft Teams.

Other use cases:

Sales Call Management
Content Management
Sales Document Management
Engagement Management
Training & Onboarding
Contact List Management
Helpdesk Management

See all use cases See less use cases

Business Priorities

Improve Internal Communications and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Microsoft Teams.

Other priorities:

Acquire Customers
Enhance Customer Relationships
Launch New Products
Improve Stakeholder Relations
Improve Efficiency
Improve ROI
Improve Digital And Social Presence
Increase Sales & Revenue
Grow Market Share
Improve Visibility
Establish Thought Leadership
Manage Risk
Enter New Markets Internationally Or Locally
Improve Consistency
Improve Brand Engagement
Improve Navigation
Build Brand Awareness
Shorten Ramp Up Time
Increase Customer Life Time Value

See all business priorities See less business priorities

Microsoft Teams Use-Cases and Business Priorities: Customer Satisfaction Data

Microsoft Teams works with different mediums / channels such as Offline. Video. Chat etc.

Microsoft Teams's features include Personalization, Recording, Alerts: Popups & Notifications, etc. and Microsoft Teams support capabilities include AI Powered, Chat Support, Email Support, etc. also Microsoft Teams analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Skype offers video calls which is helpful for communication, but not the most advanced video conferencing solution. ...." Peer review by Brandon W., Head of Content Marketing, Marketing and Advertising

Microsoft Teams, Claromentis, Mural, Chanty, Gusto, etc., all belong to a category of solutions that help Team Collaboration. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Microsoft Teams

Top Industries

Information Technology and Services
Computer Software
Education

Popular in

Small Business
Mid Market
Enterprise

Microsoft Teams is popular in Information Technology And Services, Computer Software, and Education and is widely used by Small Business, Mid Market, and Enterprise.

Microsoft Teams Customer wins, Customer success stories, Case studies

What solutions does Microsoft Teams provide for Collaboration?

Microsoft Teams facilitates collaboration through various features, including video and voice conferencing, chat, file sharing, screen sharing, and screen control. Teams integrates file collaboration directly, improving upon the functionality of its predecessor, Skype for Business. While Teams offers robust collaboration capabilities, limitations exist, such as occasional video conferencing slowdowns requiring application restarts.

"...It is used for meetings and screen shares for training and troubleshooting purposes as well as our primary business phone...." Peer review by Scott Honeycutt, Platforms Engineer, HCA

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What benefits does Microsoft Teams offer for Conference Call Management?

How does Microsoft Teams address your Communication Management Challenges?

Microsoft Teams provides a comprehensive communication platform that integrates chat, voice calls, video conferencing, and email notification. It allows for seamless communication regardless of user availability and offers the ability to share content during meetings. One limitation is that the text message character limit can be restrictive for longer messages.

"...It's a great alternative to using email for keeping track of progress, which is very important...." Peer review by Verified Reviewer, Transportation/Trucking/Railroad

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What benefits does Microsoft Teams offer for Sales Call Management?

Microsoft Teams streamlines sales call management by providing features like scheduling, instant messaging, screen sharing, and call recording. These features are integrated with Outlook for seamless scheduling and communication. However, Teams lacks basic features such as mobile calling and free call recording, which may limit its functionality for some users.

"...You can schedule a meeting with Skype quickly as it is integrated with outlook...." Peer review by Raghavendar N, Sr. BI Consultant

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How efficiently Does Microsoft Teams manage your Content Management?

Microsoft Teams offers a centralized location for communication, collaboration, and content sharing within teams. Users can share documents, files, and other content within the platform, reducing email volume and facilitating remote collaboration. However, Teams' content sharing capabilities are limited by its inability to share with external users without an Office 365 account.

"...It's easy to see the historical chats and documents shared during a meeting - especially if it's a reoccurring meeting. ...." Peer review by Jason A., Sr Director of IT, Education

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19 buyers and buying teams have used Cuspera to assess how well Microsoft Teams solved their Team Collaboration needs. Cuspera uses 83939 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Team Collaboration needs.

University of South Carolina pioneers AI innovation with Microsoft 365 Copilot

The University of South Carolina has deployed Microsoft 365 Copilot to enhance efficiency and streamline operations across its campus. This AI-driven solution has saved faculty and students significa...nt time, with 84% reporting savings of 1-5 hours weekly. The initiative supports learning, teaching, and administrative tasks, while also preparing students for AI-driven workplaces through workshops and an AI Certificate Program.

Colonial First State expands AI tools to boost service & advice

Colonial First State is enhancing its operations by implementing generative AI tools in partnership with Avanade and Microsoft. The initiatives include a GPT-4-powered chatbot, a Retrieval-Augmented ...Generation assistant, and a Feedback Analysis tool using Azure OpenAI and Microsoft Power BI. These tools aim to improve customer service and advisor support, with 75% of staff using Microsoft Copilot for Microsoft 365. The company plans to expand its AI Centre of Excellence for more complex use cases.

PUMA makes tracks to cloud - based telephony on Microsoft Teams

PUMA is transitioning its telephony infrastructure to a cloud-based system using Microsoft Teams, facilitated by LoopUp. This move aims to replace legacy systems with a scalable, cost-effective voice... platform, enhancing global operations. Deployments have been completed in Australia and New Zealand, with further plans for the Asia-Pacific region. The initiative aligns with PUMA's shift to cloud-first collaboration tools.

St John Ambulance - Non Profit Organization Management

Microsoft Advertising helped St John Ambulance use generative AI tools to improve their digital advertising. The charity wanted to cut production costs, increase creative agility, and keep their bran...d consistent. With Ads Studio and Copilot, they made high-quality ad assets faster and cheaper. They used AI to create custom images for campaigns, showing products like AEDs in real-life settings. This made their ads more relevant and helped protect their brand identity.

Villa Finder - Hospitality

Microsoft Advertising helped Villa Finder, a premium villa rental service, solve low conversion rates caused by premium pricing and seasonal booking drops. Villa Finder used Responsive Search ads, Mu...ltimedia ads, and Audience Ad campaigns to reach high-intent audiences. Predictive targeting and exact match keywords improved campaign efficiency. The partnership led to a 25% increase in conversions and a 52% lift in clicks for their largest 2024 campaign. Microsoft Advertising also kept cost per acquisition strong and minimized seasonal lows.

Samsung Electronics Germany - Consumer Electronics

Microsoft Advertising helped Samsung Electronics Germany boost e-commerce sales with AI-powered advertising tools. Samsung used Performance Max and Microsoft Copilot to run smarter, multichannel camp...aigns. The solution used predictive targeting to reach more customers and improve ad relevance. Samsung worked with Starcom and relaunched campaigns for Black Friday 2024 with better goals and creative assets. The new approach helped Samsung expand market share and improve campaign performance.

More Microsoft Teams Customer Stories...

Frequently Asked Questions(FAQ)

for Microsoft Teams

What is Microsoft Teams?

Microsoft Team is a hub for teamwork that helps to invite everyone working with to chat, meet, call, and collaborate all in one place, from anywhere. It helps to improve internal communications and acquire customers.

Microsoft Team features include transforming online meetings, voice and video calling, instant messaging, working remotely, and document collaboration into a single integrated app and many more.

It also includes key security and privacy features like meeting options, recording consent, Channel moderation and controls, multi-factor authentication, and much more.

What is Microsoft Teams used for?

Microsoft Teams is a Team Collaboration Software mainly used by its customers to Improve Internal Communications and Scale Best Practices by Collaboration, Conference Call Management and Communication Management .

What are the top features of Microsoft Teams?

Personalization, Recording and Alerts: popups & Notifications are some of the top features of Microsoft Teams.

Who uses Microsoft Teams?

Microsoft Teams is used by Information Technology And Services, Computer Software and Education among other industries.

What are Microsoft Teams alternatives?

Claromentis, Mural, Chanty and Gusto are popular alternatives for Microsoft Teams.

Where is Microsoft Teams located?

Microsoft Teams is headquartered at Redmond, WA.

Peers used Microsoft Teams for collaboration and conference call management

Microsoft Teams Competitors

More Microsoft Teams Alternatives...

Microsoft Teams Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	4.67/5 ★ Read Reviews (188)
Analytics	4.20/5 ★ Read Reviews (916)
Custom Reports	3.82/5 ★ Read Reviews (3228)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	4.67/5 ★ Read Reviews (188)
Analytics	4.20/5 ★ Read Reviews (916)
Custom Reports	3.82/5 ★ Read Reviews (3228)

Microsoft Teams Integrations

Microsoft Teams integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

3.87/5 ★

Read Reviews (7304)

Data Import

3.83/5 ★

Read Reviews (8680)

Few API Integrations for Microsoft Teams

NeverBounce

4.46 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Evernote

4.47 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Infobip

4.29 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

OneDesk

4.06 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

ChartMogul

4.57 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

for Microsoft Teams

Overall Risk Meter

Low Medium High

Top Failure Risks for Microsoft Teams

Microsoft Corporation News

Partnership 01/12/2025

Nuvei expands partnership with Microsoft - FX News Group

Nuvei has expanded its partnership with Microsoft to enhance payment solutions. This collaboration aims to integrate Nuvei's payment technology with Microsoft's platforms, offering improved transaction capabilities for users.

Partnership 01/12/2025

DataSnipper Launches AI Extractions in Collaboration with Microsoft - PR Newswire

DataSnipper has launched AI Extractions in collaboration with Microsoft, enhancing document-heavy audit and finance workflows. This new capability, powered by Microsoft Azure, transforms unstructured documents into structured, traceable data directly in Excel, improving speed, accuracy, and control. The integration leverages AI to streamline processes, ensuring consistency and reducing manual work. Microsoft highlights the potential of Azure in enabling such innovative solutions.

Executive 01/12/2025

Apple AI Chief, John Giannandrea, Is Leaving, Microsoft Exec Joining - Business Insider

Microsoft executive is set to join Apple following the departure of Apple's AI chief, John Giannandrea.

Product 27/11/2025

eMazzanti Technologies Launches eBot: AI-Powered IT Support Assistant Built on Microsoft ...

eMazzanti Technologies has launched eBot, an AI-powered IT support assistant built on Microsoft Copilot Studio, integrated into Microsoft Teams. eBot provides 24/7 expert guidance, reducing support ticket volumes and enhancing productivity by offering real-time assistance for Microsoft 365 applications like Outlook and Excel. The service is available as a freemium offering, with customization options for businesses.

More Microsoft Teams News...

Microsoft Corporation Profile

Company Name

Microsoft Corporation

Company Website

https://www.microsoft.com/en-us

Year Founded

1975

HQ Location

Redmond, WA

Employees

10001+

Social

Financials

IPO

Microsoft Teams: Use-Cases, Insights and Reviews | 2025 Cuspera

Collaboration software with Video conferencing, chat and call - more ways to be a team

Failure Risk for Microsoft Teams ?

Microsoft Teams Overview

Use Cases

Business Priorities

Microsoft Teams Use-Cases and Business Priorities: Customer Satisfaction Data

Popular Business Setting

Top Industries

Popular in

Microsoft Teams Customer wins, Customer success stories, Case studies

What solutions does Microsoft Teams provide for Collaboration?

What benefits does Microsoft Teams offer for Conference Call Management?

How does Microsoft Teams address your Communication Management Challenges?

What benefits does Microsoft Teams offer for Sales Call Management?

How efficiently Does Microsoft Teams manage your Content Management?

University of South Carolina pioneers AI innovation with Microsoft 365 Copilot

Colonial First State expands AI tools to boost service & advice

PUMA makes tracks to cloud - based telephony on Microsoft Teams

St John Ambulance - Non Profit Organization Management

Villa Finder - Hospitality

Samsung Electronics Germany - Consumer Electronics

Frequently Asked Questions(FAQ)

What is Microsoft Teams?

What is Microsoft Teams used for?

What are the top features of Microsoft Teams?

Who uses Microsoft Teams?

What are Microsoft Teams alternatives?

Where is Microsoft Teams located?

Peers used Microsoft Teams for collaboration and conference call management

Microsoft Teams Competitors

Microsoft Teams Features

Microsoft Teams Integrations

Clio

ClickUp

Clockify

SurveyMonkey

Motion

NeverBounce

Evernote

Infobip

OneDesk

ChartMogul

Software Failure Risk Guidance

Microsoft Corporation News

Nuvei expands partnership with Microsoft - FX News Group

DataSnipper Launches AI Extractions in Collaboration with Microsoft - PR Newswire

Apple AI Chief, John Giannandrea, Is Leaving, Microsoft Exec Joining - Business Insider

eMazzanti Technologies Launches eBot: AI-Powered IT Support Assistant Built on Microsoft ...

Microsoft Corporation Profile