Microsoft Teams Overview

Microsoft Teams simplifies collaboration with integrated tools and files. Meetings, calling, and video conferencing are seamlessly facilitated.

Use Cases

Customers recommend Collaboration, Conference Call Management, Communication Management, as the business use cases that they have been most satisfied with while using Microsoft Teams.

Other use cases:

  • Sales Call Management
  • Content Management
  • Sales Document Management
  • Engagement Management
  • Training & Onboarding
  • Contact List Management
  • Helpdesk Management
See all use cases See less use cases

Business Priorities

Improve Internal Communications and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Microsoft Teams.

Other priorities:

  • Acquire Customers
  • Enhance Customer Relationships
  • Launch New Products
  • Improve Stakeholder Relations
  • Improve Efficiency
  • Improve ROI
  • Improve Digital And Social Presence
  • Increase Sales & Revenue
  • Grow Market Share
  • Improve Visibility
  • Establish Thought Leadership
  • Manage Risk
  • Enter New Markets Internationally Or Locally
  • Improve Consistency
  • Improve Brand Engagement
  • Improve Navigation
  • Build Brand Awareness
  • Shorten Ramp Up Time
  • Increase Customer Life Time Value
See all business priorities See less business priorities

Microsoft Teams Use-Cases and Business Priorities: Customer Satisfaction Data

Microsoft Teams works with different mediums / channels such as Offline. Video. Chat etc.

Microsoft Teams's features include Personalization, Recording, Alerts: Popups & Notifications, etc. and Microsoft Teams support capabilities include AI Powered, Chat Support, Email Support, etc. also Microsoft Teams analytics capabilities include Analytics, and Custom Reports.

Reviews

"...The quality of audio and video conferencing is unparallel provided that you have a strong internet supporting that...." Peer review by Bharat s, Senior Manager, Information Technology and Services

Peer review evidence (same sources as the product rating summary)

"...Features I love in Skype are given below: - Secure video conferencing - Notifications for missed messages - Status change alerts . ...." Peer review by Verified Reviewer, Hospital & Health Care
"...I have various options to help clients either via the chat or make conference calls from any device...." Peer review by Emma Z., Customer service officer , Financial Services
"...If they are on the phone I click on the message icon and send them a quick note...." Peer review by Debbie R., Sales, Education

Microsoft Teams, Claromentis, Mural, Chanty, Gusto, etc., all belong to a category of solutions that help Team Collaboration. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Microsoft Teams

Top Industries

  • Information Technology and Services
  • Computer Software
  • Education

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Microsoft Teams is popular in Information Technology And Services, Computer Software, and Education and is widely used by Small Business, Mid Market, and Enterprise.

Microsoft Teams Customer wins, Customer success stories, Case studies

How can Microsoft Teams optimize your Collaboration Workflow?

How does Microsoft Teams address your Conference Call Management Challenges?

What benefits does Microsoft Teams offer for Communication Management?

What benefits does Microsoft Teams offer for Sales Call Management?

How can Microsoft Teams enhance your Content Management process?

19 buyers and buying teams have used Cuspera to assess how well Microsoft Teams solved their Team Collaboration needs. Cuspera uses 83939 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Team Collaboration needs.

 

TRM Labs Supports Microsoft's Disruption of YAM Store, CoGUI, and Iron Man, Three ...

Microsoft's Digital Crimes Unit, with support from TRM Labs and other partners, dismantled YAM Store, CoGUI, and Iron Man, services behind a global cybercrime marketplace. These services enabled over... 1 billion malicious messages, targeting Microsoft customers and others worldwide. Microsoft disabled over 20,000 accounts and blocked more than 100,000 domains to disrupt the scam operations.

Read on →
 

Dutch Tax and Customs Administration - Government - Very Large

Dutch tax authorities cancel Microsoft 365 cloud rollout and turn toward open source

Netherlands

The Dutch Tax and Customs Administration has canceled its Microsoft 365 cloud rollout, opting for an open-source approach to enhance digital sovereignty. Concerns over information security and data c...ontrol prompted the decision. The transition will include on-premises email and open-source solutions for storage and collaboration by 2028.

Read on →
 

Department of Veterans Affairs - Government - Very Large

Washington D.C., USA

The Department of Veterans Affairs is conducting market research to explore alternatives to Microsoft products for its 540,000-user enterprise stack. This includes productivity, security, and identit...y solutions. The RFI seeks input on costs and integration, potentially for renegotiation with Microsoft. VA's process allows non-FedRAMP authorized vendors to compete, broadening the field for new entrants.

Read on →
 

Microsoft Customer and Partner Solutions (MCAPS) - Information Technology And Services - Very Large

Redmond, USA

Microsoft Customer and Partner Solutions (MCAPS) used Power Automate Process Mining to improve their demand generation process. The team analyzed event log data and used Copilot to find bottlenecks a...nd inefficiencies. They discovered that 20% of cases required rework and the review loop was the main bottleneck. By automating steps with Power Automate and Copilot, they expect to cut the process timeline from 12 weeks to 8 weeks. This case highlights the impact of AI-driven process mining and automation for marketing operations.

 

Undisclosed victim organization (BlackByte ransomware case) - Large

Microsoft Incident Response investigated a BlackByte 2.0 ransomware attack. The attacker moved from initial access to full impact in under five days. They exploited unpatched Microsoft Exchange Serve...rs and used tools like Cobalt Strike and AnyDesk. The attacker stole credentials, moved laterally, and exfiltrated data using a custom tool. The attack caused major business disruption for the victim organization.

 

Reliable Electric - Construction - Small

Canada

Reliable Electric used Microsoft Power Platform to replace a costly, hard-to-use legacy system for work order estimation. The new PowerApps-based solution cut data entry time in half and made it easi...er for electricians to generate accurate proposals. The app connects directly to a SQL database, removing the need for manual copy-pasting and ensuring up-to-date information. Employees now have full control over their data and can quickly update estimates. The company expanded PowerApps use to other business processes, improving efficiency across the board.

Frequently Asked Questions (FAQ)

What buyers ask before choosing Microsoft Teams

What is Microsoft Teams?

Microsoft Team is a hub for teamwork that helps to invite everyone working with to chat, meet, call, and collaborate all in one place, from anywhere. It helps to improve internal communications and acquire customers.

Microsoft Team features include transforming online meetings, voice and video calling, instant messaging, working remotely, and document collaboration into a single integrated app and many more.

It also includes key security and privacy features like meeting options, recording consent, Channel moderation and controls, multi-factor authentication, and much more.

What is Microsoft Teams used for?

Microsoft Teams is a Team Collaboration Software mainly used by its customers to Improve Internal Communications and Scale Best Practices by Collaboration, Conference Call Management and Communication Management .

What are the top features of Microsoft Teams?

Personalization, Recording and Alerts: popups & Notifications are some of the top features of Microsoft Teams.

Who uses Microsoft Teams?

Microsoft Teams is used by Information Technology And Services, Computer Software and Education among other industries.

What are Microsoft Teams alternatives?

Claromentis, Mural, Chanty and Gusto are popular alternatives for Microsoft Teams.

Where is Microsoft Teams located?

Microsoft Teams is headquartered at Redmond, WA.
lightning

Peers used Microsoft Teams for collaboration and conference call management

Microsoft Teams Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.67/5 ★

Read Reviews (188)
Analytics

4.20/5 ★

Read Reviews (916)
Custom Reports

3.82/5 ★

Read Reviews (3228)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.67/5 ★

Read Reviews (188)
Analytics

4.20/5 ★

Read Reviews (916)
Custom Reports

3.82/5 ★

Read Reviews (3228)

Software Failure Risk Guidance

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for Microsoft Teams

Overall Risk Meter

Low Medium High

Top Failure Risks for Microsoft Teams

Microsoft Corporation News

Product

Microsoft's AI Chief Says It Built a Better Model Than OpenAI's With a Quarter of the ... - 24/7 Wall St.

Microsoft announced the pre-training of its AI model, MAI-Base-2, which reportedly surpasses OpenAI's GPT-5.6 in efficiency, using a quarter of the computing resources. The model, featuring 80 billion active parameters, is undergoing post-training and will be licensed through Foundry. This move enhances Microsoft's AI capabilities and reduces reliance on OpenAI, potentially impacting Azure's cloud services.

Product

Surface Laptop Ultra Review: Microsoft's RTX Spark Laptop Squanders Its Best Feature

Microsoft has introduced the Surface Laptop Ultra, featuring the Nvidia RTX Spark N1X chip and a new PixelSense Ultra display with mini-LED backlight. The laptop supports HDR and boasts enhanced AI developer tools and Arm support. Despite its high performance and display quality, the laptop's design and battery life have received mixed reviews.

Product

Microsoft Dynamics Partner Roundup: Acquisition; Healthcare partnership; Adding partners

Microsoft Dynamics 365 is at the center of a new partnership between PRG and Devsinc, aimed at building a digital foundation for scalable growth. This integration will streamline PRG's sales, customer service, finance, and client management operations on a unified Microsoft platform, enhancing efficiency and supporting expansion.

Product

Microsoft fixes the Windows 11 black screen bug that hits after sign-in - PCWorld

Microsoft released update KB5127648 for Windows 11, addressing a black screen bug affecting multi-user environments like Azure Virtual Desktop. The update also improves Bluetooth reliability and resolves gaming mouse stuttering, enhancing the overall user experience.

Microsoft Corporation Profile

Company Name

Microsoft Corporation

Year Founded

1975

HQ Location

Redmond, WA

Employees

10001+

Social

Financials

IPO