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Verint Messaging: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Verint Messaging
Brand: Verint Messaging
Rating: 4.57 (1815 reviews)

4.57 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(1815)

Customer Engagement on Private Messaging Channels

AI Powered

Verint Messaging Overview

Verint-messaging enables engaging customer interactions on private messaging apps like WhatsApp, Facebook Messenger, and Apple Messages for Business. Seamless conversational experiences are delivered across these platforms.

Use Cases

Customers recommend Engagement Management, Social Media Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Verint Messaging.

Other use cases:

Communication Management
Contact List Management
Workflow Management
Lead Engagement
Helpdesk Management
Competitive Intelligence
Lifetime Value Management

See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Verint Messaging.

Other priorities:

Improve Brand Engagement
Improve Digital And Social Presence
Scale Best Practices
Build Brand Awareness
Increase Sales & Revenue
Enter New Markets Internationally Or Locally
Launch New Products
Improve Efficiency
Improve ROI

See all business priorities See less business priorities

Verint Messaging Use-Cases and Business Priorities: Customer Satisfaction Data

Verint Messaging works with different mediums / channels such as Social Media.

Verint Messaging's features include Bot, Personalization, Dashboard, etc. and Verint Messaging support capabilities include 24/7 Support, AI Powered, Chat Support, etc. also Verint Messaging analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Not only are we able to reduce costs due to working concurrently, but we're able to provide a better service which is shown through our CSAT scores in comparison to traditional contact methods such as call/email..." Peer review by Stuart W., Utilities

Verint Messaging, Opinion Stage, Qualified, Retently, Continually, etc., all belong to a category of solutions that help Conversational Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Verint Messaging

Top Industries

Education
Financial Services
Automotive

Popular in

Large Enterprise
Enterprise
Mid Market

Verint Messaging is popular in Education, Financial Services, and Automotive and is widely used by Large Enterprise, Enterprise, and Mid Market.

Comprehensive Insights on Verint Messaging Use Cases

How can Verint Messaging optimize your Engagement Management Workflow?

The system helps businesses engage with customers across various social media platforms. It centralizes and simplifies customer interactions, improving response times and agent efficiency. The system is best suited for engaging with customers through social messaging and may not be ideal for complex tasks or integrations.

"...We also have an objective to be engaging with new and existing customers...." Peer review by Ryan M.

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What solutions does Verint Messaging provide for Social Media Management?

Verint Messaging provides tools for managing social media channels, including scheduling posts, responding to comments, and monitoring brand reputation. This solution allows organizations to connect with customers and provide support across various social platforms. Verint Messaging has limitations in that it does not offer all social media management aspects within a single platform.

"...We have 50 million customers relying on our service, so it s imperative that we are able to meet their demands by efficiently resourcing and managing our social service teams...." Peer review by Jonathan Bordage, Global Social Marketing Coordinator, Millicom, Tigo

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How can Verint Messaging enhance your Customer Feedback Management process?

Verint Messaging Customer Feedback Management helps businesses track and analyze customer feedback. It allows for real-time monitoring of customer satisfaction and quick responses to comments. This platform improves customer service and provides insights for service enhancements.

"...Reaching out to customers who mention your company, especially in a negative context, allows you to address their needs and improve customer satisfaction...." Proactive Support: How to Help Users Before They Ask

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What Are the key features of Verint Messaging for Communication Management?

How efficiently Does Verint Messaging manage your Contact List Management?

32+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Verint Messaging solved their Conversational Marketing needs. Cuspera uses 1815 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversational Marketing needs.

Case Studies

CASE STUDY Five9, Inc.

Five9, Inc. is a leading provider of cloud-based contact center solutions. They partnered with Verint to enhance their offerings with Verint's customer engagement solutions. This partnership allows F...ive9 to offer a comprehensive contact center and workforce optimization solution. Together, they have over 100 joint customers and more than 75,000 subscribers. The collaboration has been recognized with multiple awards, highlighting the success of their joint efforts.

Transportation/Trucking/Railroad

CASE STUDY Volaris

Volaris, a Mexican low-cost airline, needed to control service costs while improving customer experience. They handle five million customer interactions each year. Volaris used Verint to manage high ...inbound volumes and improve service quality. They achieved an 85% digital interaction containment rate and a 3x increase in agent capacity.

CASE STUDY Group Elite

Group Elite is a provider of professional and managed services for contact center solutions. They partnered with Verint to help over 300 customers modernize systems and improve customer engagement. G...roup Elite uses an outcome-based approach to ensure high usability and ROI. They offer 27 Quick Win consulting packages for targeted solutions. Group Elite also provides products like EliteSync and EliteKeep for integration and compliance. They support Verint's sales team and partner community with educational webinars.

Insurance

CASE STUDY Bradesco Seguros

Bradesco Seguros, the largest insurance company in Brazil and Latin America, used Verint Speech Analytics and Verint Quality Bot to improve customer experience and service. They automated the evaluat...ion of 100% of calls, reducing human intervention. This led to a 9-point increase in NPS, a 55% reduction in product-related complaints, and a 70% reduction in resources for standardized activities. These improvements highlight the importance of CX automation for immediate and sustained advancements.

Telecommunications

CASE STUDY Claro Brazil

Claro Brazil wanted to improve sales and customer satisfaction. They used Verint Speech Analytics and Verint Exact Transcription Bot to enhance employee performance and sales quality. As a result, sa...les conversions improved by 7%, the Net Promoter Score increased by 14 points, and customer complaints reduced by 22%.

Information Technology and Services

CASE STUDY Connex

Connex is a systems integrator with over 600 employees in North America. They partner with Verint to implement customer engagement solutions. Connex helps clients improve efficiency in call centers a...nd other areas. They provide ROI studies showing a 20% average improvement. Connex offers 24/7 support and conducts Proof of Concepts to demonstrate value.

Volaris Takes Digital Transformation to New Heights

Frequently Asked Questions(FAQ)

for Verint Messaging

What is Verint Messaging?

Verint Messaging helps companies offer outstanding customer experiences on the messaging channels that customers use every day with personalized conversations, intelligent automation, and actionable analytics.

Verint message unifies all the message channels into a single agent desktop and intelligently sends customer queries to the most appropriate agent based on context to ensure quick service, lower support costs, and nurture customer relationships.

What is Verint Messaging used for?

Verint Messaging is a Conversational Marketing Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Social Media Management and Customer Feedback Management .

What are the top features of Verint Messaging?

bot, Personalization and Dashboard are some of the top features of Verint Messaging.

Who uses Verint Messaging?

Verint Messaging is used by Education, Financial Services and Automotive among other industries.

What are Verint Messaging alternatives?

Opinion Stage, Qualified, Retently and Continually are popular alternatives for Verint Messaging.

Where is Verint Messaging located?

Verint Messaging is headquartered at 175 Broadhollow Rd., Suite 100 Melville, NY 11747 USA.

Peers used Verint Messaging for engagement management and social media management

Verint Messaging Competitors

More Verint Messaging Alternatives...

Verint Messaging Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	4.68/5 ★ Read Reviews (22)
Analytics	4.52/5 ★ Read Reviews (115)
Custom Reports	4.30/5 ★ Read Reviews (204)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	4.68/5 ★ Read Reviews (22)
Analytics	4.52/5 ★ Read Reviews (115)
Custom Reports	4.30/5 ★ Read Reviews (204)

Software Failure Risk Guidance

for Verint Messaging

Overall Risk Meter

Low Medium High

Top Failure Risks for Verint Messaging

Verint Systems, Inc News

Financial 18/05/2025

Verint to Announce First Quarter Financial Results on Wednesday, June 4, 2025

Verint will announce its first quarter financial results on Wednesday, June 4, 2025.

Product 13/01/2025

Verint Unveils AI-Powered CX Platform with 50+ Bots, Targets $760M ARR by 2026 - StockTitan

Verint has launched an AI-powered customer experience platform featuring over 50 bots, aiming for an annual recurring revenue of $760 million by 2026.

Financial 05/12/2024

Verint Systems Inc. (NASDAQ:VRNT) Q3 2025 Earnings Call Transcript - MSN

Verint Systems Inc. reported its financial results for the third quarter of 2025 during an earnings call.

Financial 04/12/2024

Verint Systems Inc. (NASDAQ:VRNT) Q3 2025 Earnings Call Transcript - Insider Monkey

Verint Systems Inc. held its Q3 2025 earnings call, discussing financial results and performance.

Verint Systems, Inc Profile

Company Name

Verint Systems, Inc

Company Website

https://www.verint.com/

HQ Location

175 Broadhollow Rd., Suite 100 Melville, NY 11747 USA

Employees

1001-5000

Social

Financials

IPO

Verint Messaging: Use-Cases, Insights and Reviews | 2025 Cuspera

Customer Engagement on Private Messaging Channels

Failure Risk for Verint Messaging ?

Verint Messaging Overview

Use Cases

Business Priorities

Verint Messaging Use-Cases and Business Priorities: Customer Satisfaction Data

Popular Business Setting

Top Industries

Popular in

Comprehensive Insights on Verint Messaging Use Cases

How can Verint Messaging optimize your Engagement Management Workflow?

What solutions does Verint Messaging provide for Social Media Management?

How can Verint Messaging enhance your Customer Feedback Management process?

What Are the key features of Verint Messaging for Communication Management?

How efficiently Does Verint Messaging manage your Contact List Management?

32+ more Business Use Cases

Case Studies

CASE STUDY Five9, Inc.

CASE STUDY Volaris

CASE STUDY Group Elite

CASE STUDY Bradesco Seguros

CASE STUDY Claro Brazil

CASE STUDY Connex

Video

Volaris Takes Digital Transformation to New Heights

Frequently Asked Questions(FAQ)

What is Verint Messaging?

What is Verint Messaging used for?

What are the top features of Verint Messaging?

Who uses Verint Messaging?

What are Verint Messaging alternatives?

Where is Verint Messaging located?

Peers used Verint Messaging for engagement management and social media management

Verint Messaging Competitors

Verint Messaging Features

Software Failure Risk Guidance

Verint Systems, Inc News

Verint to Announce First Quarter Financial Results on Wednesday, June 4, 2025

Verint Unveils AI-Powered CX Platform with 50+ Bots, Targets $760M ARR by 2026 - StockTitan

Verint Systems Inc. (NASDAQ:VRNT) Q3 2025 Earnings Call Transcript - MSN

Verint Systems Inc. (NASDAQ:VRNT) Q3 2025 Earnings Call Transcript - Insider Monkey

Verint Systems, Inc Profile

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