Verint Messaging Overview

This is a summary of the comprehensive capabilities and benefits of Verint Messaging based on over 1815 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Verint Messaging, Sparkcentral, Customers.ai, MessageBird, SmartSurvey, etc., all belong to a category of solutions that help Conversational Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Verint Messaging is right for your needs? Our Cuspera AI engine can evaluate how Verint Messaging fits your specific business needs, industry, and context. Get your personalized assessment report today.

Verint Messaging supports business activities such as:

  • Engagement Management
  • Social Media Management
  • Customer Feedback Management
  • Communication Management
  • Contact List Management

Verint Messaging can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Improve Brand Engagement, Improve Digital And Social Presence, Scale Best Practices, etc. It can help manage these activities if you use Social Media for these needs. As a solution, Verint Messaging's capabilities include Bot, Personalization, Dashboard, etc.

Verint Messaging Education Vertical is its biggest customer base.

Reviews

"...We solved most of our issues and that is engaging with our social media platforms fans, without having to go through the social Media platform itself and handle.kt manually...." Peer review by Adham H, Community Manager, Marketing and Advertising

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well Verint Messaging solved their Conversational Marketing needs. Cuspera uses 1815 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversational Marketing needs.

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Verint Messaging.

Other priorities:

  • Improve Brand Engagement
  • Improve Digital And Social Presence
  • Scale Best Practices
  • Build Brand Awareness
  • Increase Sales & Revenue
  • Enter New Markets Internationally Or Locally
  • Launch New Products
  • Improve Efficiency
  • Improve ROI
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Social Media Management , Customer Feedback Management , as the business use cases that they have been most satisfied while using Verint Messaging.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management with Social Media

4.98/5

Read Reviews (225)

"...We solved most of our issues and that is engaging with our social media platforms fans, without having to go through the social Media platform itself and handle.kt manually...."
engaging and following up

4.98/5

Read Reviews (146)

"...The best thing about Conversocial is its ease of use when monitoring and engaging several social media accounts...."
Social Media Management with Social Media

4.90/5

Read Reviews (105)

"...With Conversocial, the team reduced the time they spend managing social networks from 4 to 2 hours per day, whilst achieving quicker responses, from happier staff, to even more customers...."
engaging on social media

4.95/5

Read Reviews (37)

"...Zendesk (2018) state that 69% of consumers think a fast resolution to problems is vital, with Conversocial (2017) reporting that 88% of consumers are less likely to purchase from a company that leaves customer queries on social media unanswered highlighting the importance of social media responses. ..."
social media analytics

4.81/5

Read Reviews (14)

"...Sentiment & topic tagging has also been a game changer in terms of our Social CS reporting - it's easy for the agents to do and provides us with the most reliable and granular form of trending issue/sentiment reporting...."
monitoring social media

4.74/5

Read Reviews (9)

"...Keyboard shortcut keys to easily select single or multiple accounts and channels to apply tags for caterorization , assign out to different team members and create the use of macros to do several actions at once but probably best of all is , Conversocial is so easy to use for engaging and monitoring several social media accounts...."
managing social media account

4.71/5

Read Reviews (8)

"...The best thing about Conversocial is its ease of use when monitoring and engaging several social media accounts...."
scheduling post to social media

3.88/5

Read Reviews (2)

"...With our old software we were seeing every social media post that mentioned our clients name including retweets and junk...."
Customer Feedback Management with Social Media

4.96/5

Read Reviews (64)

"...that s helped our customers reduce customer service costs by up to 30% whilst increasing NPS by 21% or Learn More. ..." Agent Workspace - Customer Experience Platform
measuring customer satisfaction

4.93/5

Read Reviews (34)

"...To compete in this market, Volaris Airlines knew they needed to strike a balance between cost efficiencies which they could pass on to customers in the form of low airfares, and maintaining high customer satisfaction...."
measuring net promoter score

4.87/5

Read Reviews (20)

"...that s helped our customers reduce customer service costs by up to 30% whilst increasing NPS by 21% or Learn More. ..."
PEER EXPERIENCES
Engagement Management with Social Media

4.98/5

Read Reviews (225)

"...We solved most of our issues and that is engaging with our social media platforms fans, without having to go through the social Media platform itself and handle.kt manually...." Peer review by Adham H, Community Manager, Marketing and Advertising
engaging and following up

4.98/5

Read Reviews (146)

Social Media Management with Social Media

4.90/5

Read Reviews (105)

"...With Conversocial, the team reduced the time they spend managing social networks from 4 to 2 hours per day, whilst achieving quicker responses, from happier staff, to even more customers...." Peer review by Jardel Appelt, Head of Social Media, Brandsclub
engaging on social media

4.90/5

Read Reviews (37)

social media analytics

4.90/5

Read Reviews (14)

monitoring social media

4.90/5

Read Reviews (9)

managing social media account

4.90/5

Read Reviews (8)

scheduling post to social media

4.90/5

Read Reviews (2)

Customer Feedback Management with Social Media

4.96/5

Read Reviews (64)

"...that s helped our customers reduce customer service costs by up to 30% whilst increasing NPS by 21% or Learn More. ..." Agent Workspace - Customer Experience Platform
measuring customer satisfaction

4.96/5

Read Reviews (34)

measuring net promoter score

4.96/5

Read Reviews (20)

32+ more Business Use Cases

Our AI advisor, Wyz, harnessed 1815 insights from peers and experts to help you assess how these Verint Messaging use cases fit your Conversational Marketing needs.

Frequently Asked Questions(FAQ)

for Verint Messaging

What is Verint Messaging?

Verint Messaging helps companies offer outstanding customer experiences on the messaging channels that customers use every day with personalized conversations, intelligent automation, and actionable analytics.

What is Verint Messaging used for?

Verint Messaging is a Conversational Marketing Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Social Media Management and Customer Feedback Management .

What are the top features of Verint Messaging?

bot, Personalization and Dashboard are some of the top features of Verint Messaging.

Who uses Verint Messaging?

Verint Messaging is used by Education, Financial Services and Automotive among other industries.

What are Verint Messaging alternatives?

Sparkcentral, Customers.Ai, MessageBird and SmartSurvey are popular alternatives for Verint Messaging.

Where is Verint Messaging located?

Verint Messaging is headquartered at 175 Broadhollow Rd., Suite 100 Melville, NY 11747 USA.

Popular Business Setting

for Verint Messaging

Top Industries

  • Education
  • Financial Services
  • Automotive

Popular in

  • Large Enterprise
  • Enterprise
  • Mid Market

Peers used Verint Messaging to Enhance customer relationships and Acquire customers

Peer and Expert Opinion on Features

for Verint Messaging

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
bot

4.61/5

Read Reviews (70)
Personalization

4.77/5

Read Reviews (39)
Dashboard

4.40/5

Read Reviews (26)
Recording

4.78/5

Read Reviews (13)
Micro customer segmenting

4.57/5

Read Reviews (11)
FEATURES RATINGS AND REVIEWS
bot

4.61/5

Read Reviews (70)
Personalization

4.77/5

Read Reviews (39)
Dashboard

4.40/5

Read Reviews (26)
Recording

4.78/5

Read Reviews (13)
Micro customer segmenting

4.57/5

Read Reviews (11)

IT and Other Capabilities

for Verint Messaging

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.75/5

Read Reviews (60)
Data Import

4.46/5

Read Reviews (160)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.75/5

Read Reviews (60)
Data Import

4.46/5

Read Reviews (160)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.78/5

Read Reviews (364)
Chat Support

4.57/5

Read Reviews (18)
Email Support

4.40/5

Read Reviews (11)
Phone Support

4.38/5

Read Reviews (14)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.78/5

Read Reviews (364)
Chat Support

4.57/5

Read Reviews (18)
Email Support

4.40/5

Read Reviews (11)
Phone Support

4.38/5

Read Reviews (14)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.68/5

Read Reviews (22)
Analytics

4.52/5

Read Reviews (115)
Custom Reports

4.30/5

Read Reviews (204)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.68/5

Read Reviews (22)
Analytics

4.52/5

Read Reviews (115)
Custom Reports

4.30/5

Read Reviews (204)

Software Failure Risk Guidance

?

for Verint Messaging

Overall Risk Meter

Low Medium High

Top Failure Risks for Verint Messaging

Vendor Profile Details

Company Name

Verint Systems, Inc

Company Website

https://www.verint.com/

HQ Location

175 Broadhollow Rd., Suite 100 Melville, NY 11747 USA

Employees

1001-5000

Social

Financials

IPO