cuspera logo CUSPERA

Compare Drift vs Verint Messaging

Comparison Summary

For Drift vs Verint Messaging comparison, Our AI algorithm looked at 9392 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Drift and Verint Messaging to solve their respective business needs.

Pros and cons of Drift and Verint Messaging

Drift is more suited to businesses that require Engagement Management with Website and Playbook Creation with Website where as Verint Messaging is focused towards Engagement Management with Social Media and Social Media Management with Social Media .

Both Drift and Verint Messaging are Conversational Marketing software, peers recommend Drift for capturing leads and lead qualification where as Verint Messaging is more known for social media management and customer feedback management .

logo Drift

Focus area

Drift is better than Verint Messaging for

Software Failure Risk

  • medium

logo Verint Messaging

Focus area

Verint Messaging is better than Drift for

Software Failure Risk

  • low

About

Revenue Acceleration Platform for personalized customer experiences

Customer Engagement on Private Messaging Channels

Age

2014

Financials

SERIES C

IPO

Business Need

Total Processes
(we found evidences for)

108

53

Total Goals
(we found evidences for)

17

11

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up

engaging with scheduling & cadence


talk track creation


generation of new leads



conversion management


communication management

sending & publishing communications

tracking & monitoring communications



training & onboarding


helpdesk management



sales call management

meeting management


content management

content publishing

searching for content



social media management

engaging on social media

scheduling post to social media

social media analytics


sales document management

proposal & quote management

contract management


lead qualification

lead qualification: technographic

lead qualification: demographic



workflow management





loyalty management

identify target customers

customise loyalty program


contact list management

creating contact list


segmentation and targeting


customer feedback management

measuring customer satisfaction

measuring net promoter score



lifetime value management


products & pricelist management


knowledge management



business development


campaign management

campaign analytics



competitive intelligence



category management


community building



personalized marketing




conference call management




international marketing



rating and review management


outbound marketing


relationship marketing





trade show marketing




channel management


community marketing



sales review & feedback


touchpoint management


customer case management


social media marketing


Top Goals

Goals Achieved

  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Improve ROI

  • Grow market share

  • Build brand awareness

  • Enter new markets internationally or locally

  • Scale best practices

  • Launch new products

  • Establish thought leadership

  • Improve brand engagement

  • Improve internal communications

  • Improve digital and social presence

  • Increase customer life time value

  • Improve stakeholder relations

  • Improve efficiency

  • Improve navigation

  • See 14 more
  • Enhance customer relationships

  • Acquire customers

  • Improve brand engagement

  • Improve digital and social presence

  • Scale best practices

  • Build brand awareness

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • Launch new products

  • Improve efficiency

  • Improve ROI

  • See 8 more

Top Channels

Channels Used

  • social media

  • Twitter

  • phone calls

  • Facebook

  • Instagram

  • chat

  • Whatsapp

  • user generated content

  • offline

  • point of sale

  • blogs

  • promotions

  • website

  • games

  • e-mail

  • Facebook page

  • mobile

  • mobile app

  • video

  • text SMS

  • omnichannel

  • See 18 more
  • social media

  • Twitter

  • phone calls

  • Facebook

  • Instagram

  • chat

  • Whatsapp

  • user generated content

  • offline

  • point of sale

  • blogs

  • promotions

  • website

  • games

  • e-mail

  • Facebook page

  • mobile

  • mobile app

  • video

  • text SMS

  • omnichannel

  • See 18 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Integration Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Business Setting