SightMill Overview

SightMill streamlines customer satisfaction measurement using Net Promoter Score (NPS). Businesses leverage this tool to gather feedback via email, SMS, and websites, making it easier to understand client experiences. It's not just about customers; SightMill also focuses on employee engagement, offering insights from training events. Imagine a team using SightMill to capture real-time feedback during a product launch, instantly identifying areas for improvement. This proactive approach helps businesses adapt quickly, enhancing overall satisfaction. With SightMill, feedback becomes a strategic asset, driving both customer and employee satisfaction upward.

Use Cases

Customers recommend Collecting Feedback, Sending & Publishing Communications, Engaging Conversational Surveys, as the business use cases that they have been most satisfied with while using SightMill.

Other use cases:

  • Helpdesk Management
  • Engaging On Social Media
  • Scheduling Post To Social Media
  • Automated Workflows
  • Contact List Management
  • Review Customer Feedback
  • Promotion Management
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Business Priorities

Improve Customer Satisfaction is the most popular business priority that customers and associates have achieved using SightMill.

Other priorities:

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SightMill Use-Cases and Business Priorities: Customer Satisfaction Data

SightMill works with different mediums / channels such as E-Mail. Website. Promotions etc.

SightMill's features include Embedded Survey Forms. and SightMill support capabilities include 24/7 Support, Chat Support, Email Support, etc. also SightMill analytics capabilities include Analytics, and Custom Reports.

Reviews

"...You can manage all of your customer feedback in one place: email surveys, website surveys, and event feedback...." Peer review

SightMill, Opinion Stage, Delighted platform, Retently, Sogolytics, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

SightMill helps measure and improve customer satisfaction and employee engagement via email, SMS, website, and training events using Net Promoter Score software. Enhance feedback effortlessly.

Popular Business Setting

for SightMill

Top Industries

  • Internet
  • Information Technology and Services

Popular in

  • Small Business

SightMill is popular in Internet, and Information Technology And Services, and is widely used by Small Business,

Comprehensive Insights on SightMill Use Cases

How can SightMill enhance your Collecting Feedback process?

How does SightMill facilitate Sending & Publishing Communications?

What makes SightMill ideal for Engaging Conversational Surveys?

11 buyers and buying teams have used Cuspera to assess how well SightMill solved their Customer Feedback Management needs. Cuspera uses 344 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Case Studies

CASE STUDY Skorch Outdoors

Skorch Outdoors used SightMill to get real-time feedback from their customers. They collected feedback through their website and after live training events. The CEO said SightMill made it easy to gat...her this feedback. This helped them understand what their customers thought. They could use this information to improve their service.

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Real Estate

CASE STUDY HomeSwapper

HomeSwapper is a leading mutual housing exchange service in the UK. They wanted to keep their customers happy and stay ahead of competitors. They used SightMill to send Net Promoter Score surveys to ...users. Over 5,000 surveys are sent each month, with a 7% response rate. This is much higher than their old feedback methods. The feedback helps them improve their service and track customer satisfaction.

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Retail

CASE STUDY Albetta

Albetta is a small online retailer that sells toys and baby gifts. They wanted to improve their website and customer satisfaction but found the tech side challenging. They started using SightMill and... set up NPS surveys on their website. Integration was quick and easy. They saw a 37% response rate and received valuable feedback from customers. The feedback helped them fix issues and plan a website relaunch based on survey results.

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Education

CASE STUDY EnglishLL

EnglishLL is an online English language learning company. They wanted to better understand their students and improve their courses. They used SightMill's NPS tool to ask students how important Engli...sh was to them and why. The feedback helped them plan new courses and improve their website and e-commerce experience. They also used NPS surveys after business courses to get feedback on user experience and course quality. SightMill was easy for them to use and helped them improve student satisfaction.

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Professional Training & Coaching

CASE STUDY Tolley Tax Training

Tolley Tax Training needed a faster way to get feedback from their training delegates. They used SightMill to collect real-time feedback through mobile NPS surveys. Delegates could give feedback in s...econds from their phones. The SightMill team helped Tolley Tax Training improve their training experience. Tolley Tax Training found it powerful to hear and act on feedback right away.

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Professional Training & Coaching

CASE STUDY Tolley Tax Intelligence and Training

Tolley Tax Intelligence and Training wanted to improve their training experience by listening to feedback from their delegates. They used SightMill to gather and analyze client feedback in real time.... SightMill helped them act on feedback quickly and improve their training sessions. The team at SightMill supported Tolley in setting up and using the platform. Tolley found it powerful to hear and act on feedback to make their training better.

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lightning

Peers used SightMill for Collecting feedback and sending & publishing communications

SightMill Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.45/5 ★

Read Reviews (14)
Custom Reports

4.39/5 ★

Read Reviews (19)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.45/5 ★

Read Reviews (14)
Custom Reports

4.39/5 ★

Read Reviews (19)

Software Failure Risk Guidance

?

for SightMill

Overall Risk Meter

Low Medium High

Top Failure Risks for SightMill

SightMill Ltd. Profile

Company Name

SightMill Ltd.

Company Website

https://sightmill.com/

HQ Location

20-22 Wenlock Road, London, N1 7GU, GB

Employees

01-10

Social

Facebook Linkedin Twitter

Financials

PRIVATE