Quiq Messaging Overview
This is a summary of the comprehensive capabilities and benefits of Quiq Messaging based on over 452 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Quiq Messaging, belong to a category of solutions that help Conversational Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Quiq Messaging is right for your needs? Our Cuspera AI engine can evaluate how Quiq Messaging fits your specific business needs, industry, and context. Get your personalized assessment report today.
Quiq Messaging supports business activities such as:
- Engagement Management
- Customer Feedback Management
- Communication Management
- Lead Engagement
- Collaboration
Quiq Messaging can help you with many business goals, such as Acquire Customers, Enhance Customer Relationships, Improve Digital And Social Presence, Improve Internal Communications, and Improve ROI. It can help manage these activities if you use Chat Text SMS and Phone Calls for these needs. As a solution, Quiq Messaging's capabilities include Bot, Dashboard, and Alerts: Popups & Notifications.
Quiq Messaging Financial Services Vertical is its biggest customer base.
Reviews
"...You can even automatically route customers to the agent they may have previously been engaged with. ..." Managing Operations
Cuspera Reviews
9 buyers and buying teams have used Cuspera to assess how well Quiq Messaging solved their Conversational Marketing needs. Cuspera uses 452 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversational Marketing needs.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Quiq Messaging.
Use Cases
Peers recommend Engagement Management , Customer Feedback Management , Communication Management , as the business use cases that they have been most satisfied while using Quiq Messaging.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with Chat and Text SMS |
4.95/5 ★ |
"...You can even automatically route customers to the agent they may have previously been engaged with. ..." Managing Operations |
| engaging and following up |
4.91/5 ★ |
"...Integrate with internal systems and existing customer engagement software for real-time data exchange with Quiq s modern, open API s and web hooks. ..." Customer Service Messaging Platform |
| engaging with scheduling & cadence |
3.36/5 ★ |
"...Multiple conversations are automatically prioritized based on the customer s cadence, proactively moving the most important conversation to the top...." Customer Service Operations Platform |
| Customer Feedback Management with Phone Calls |
4.76/5 ★ |
"...I believe that Multichannel Messaging platform has benefited our company in many ways from customer satisfaction to the operation of our Service Center...." Peer review by Ashley C., Call Center Supervisor, Retail |
| measuring customer satisfaction |
4.68/5 ★ |
"...From the User side; extremely intuitive for agents, high customer satisfaction, and efficiency...." Peer review by Kim E., Customer Experience Manager, Apparel & Fashion |
| Communication Management with Text SMS |
4.36/5 ★ |
"...That means that when you send an outbound message, alert, or notification, you can be confident that customers are seeing it...." Business SMS Text Messaging Solutions |
| sending & publishing communications |
4.20/5 ★ |
"...Published to BI/Reporting for use in analytics. ..." Integrated Messaging: Oracle, Zendesk, Salesforce, & Shopify |
| tracking & monitoring communications |
3.43/5 ★ |
"...Managing customer contact data quality by monitoring message deliverability with Quiq s deliverability status webhook...." Integrated Messaging: Oracle, Zendesk, Salesforce, & Shopify |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with Chat and Text SMS |
4.95/5 ★ |
"...You can even automatically route customers to the agent they may have previously been engaged with. ..." Managing Operations |
|
| engaging and following up |
4.95/5 ★ |
| engaging with scheduling & cadence |
4.95/5 ★ |
| Customer Feedback Management with Phone Calls |
4.76/5 ★ |
"...I believe that Multichannel Messaging platform has benefited our company in many ways from customer satisfaction to the operation of our Service Center...." Peer review by Ashley C., Call Center Supervisor, Retail |
|
| measuring customer satisfaction |
4.76/5 ★ |
| Communication Management with Text SMS |
4.36/5 ★ |
"...That means that when you send an outbound message, alert, or notification, you can be confident that customers are seeing it...." Business SMS Text Messaging Solutions |
|
| sending & publishing communications |
4.36/5 ★ |
| tracking & monitoring communications |
4.36/5 ★ |
19+ more Business Use Cases
Our AI advisor, Wyz, harnessed 452 insights from peers and experts to help you assess how these Quiq Messaging use cases fit your Conversational Marketing needs.
Popular Business Setting
for Quiq Messaging
Top Industries
- Financial Services
- Retail
- Telecommunications
Popular in
- Mid Market
- Small Business
- Enterprise
Peers used Quiq Messaging to Acquire customers and Enhance customer relationships
Peer and Expert Opinion on Features
for Quiq Messaging
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| bot | Read Reviews (16) |
| Dashboard | Read Reviews (9) |
| Alerts: popups & Notifications | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| bot | Read Reviews (16) |
| Dashboard | Read Reviews (9) |
| Alerts: popups & Notifications | Read Reviews (5) |
IT and Other Capabilities
for Quiq Messaging
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (16) |
| Data Import | Read Reviews (39) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (16) |
| Data Import | Read Reviews (39) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (28) |
| 24/7 Support | Read Reviews (75) |
| Email Support | Read Reviews (10) |
| Phone Support | Read Reviews (14) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (28) |
| 24/7 Support | Read Reviews (75) |
| Email Support | Read Reviews (10) |
| Phone Support | Read Reviews (14) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (13) |
| Custom Reports | Read Reviews (45) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (13) |
| Custom Reports | Read Reviews (45) |
Software Failure Risk Guidance
?for Quiq Messaging
Overall Risk Meter
Top Failure Risks for Quiq Messaging
Vendor Profile Details
Company Name
Quiq
Company Website
https://quiq.com/HQ Location
22 South Grand Avenue, Bozeman, MT 59715, US
Employees
11-50
Social
Financials
SERIES C
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