Quiq Messaging Overview

Quiq addresses the challenge of managing customer interactions across multiple channels with its AI-powered conversational CX platform. It enables enterprises to deploy AI Agents that facilitate seamless communication and enhance customer experiences. The platform consolidates management into a single workspace, allowing businesses to efficiently oversee AI-driven interactions. Quiq's solution integrates smoothly with existing systems, ensuring data portability and comprehensive reporting. This empowers enterprises to gain actionable insights and improve customer loyalty. A notable feature is its agentic AI toolkit, which provides businesses with the flexibility to customize their AI Agents, ensuring they meet specific enterprise needs.

Use Cases

Customers recommend Engagement Management, Customer Feedback Management, Communication Management, as the business use cases that they have been most satisfied with while using Quiq Messaging.

Other use cases:

  • Lead Engagement
  • Collaboration
  • Social Media Management
  • Conversion Management
  • Helpdesk Management
  • Contact List Management
  • Proposal & Quote Management
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Quiq Messaging.

Other priorities:

  • Improve Digital And Social Presence
  • Improve Internal Communications
  • Improve ROI
See all business priorities See less business priorities

Quiq Messaging Use-Cases and Business Priorities: Customer Satisfaction Data

Quiq Messaging works with different mediums / channels such as Chat. Text SMS. and Phone Calls.

Quiq Messaging's features include Bot, Dashboard, and Alerts: Popups & Notifications. and Quiq Messaging support capabilities include Chat Support, 24/7 Support, Email Support, etc. also Quiq Messaging analytics capabilities include Analytics, and Custom Reports.

Reviews

"...With Quiq, customers can now engage customer service via SMS/text messaging, Facebook Messenger, Chat, and Kik for help with their pre-sales questions and post-sales support...." Peer review

Peer review evidence (same sources as the product rating summary)

"...Multiple conversations are automatically prioritized based on the customer s cadence, proactively moving the most important conversation to the top...." Customer Service Operations Platform
"...Customer satisfaction scores are higher for business text messaging than any other communication channel. ..." Business SMS Text Messaging Solutions
"...Send outbound messages over SMS/text and rich messaging in an instant to 1 or thousands of customers...." Customer Service Messaging Platform

Quiq Messaging, Qualified, Continually, Ada, Conversica, etc., all belong to a category of solutions that help Conversational Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Quiq-messaging transforms CX with its AI-powered conversational platform. Schedule a demo or contact Quiq today.

Popular Business Setting

for Quiq Messaging

Top Industries

  • Financial Services
  • Retail
  • Telecommunications

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Quiq Messaging is popular in Financial Services, Retail, and Telecommunications and is widely used by Mid Market, Small Business, and Enterprise.

Quiq Messaging Customer wins, Customer success stories, Case studies

How can Quiq Messaging enhance your Engagement Management process?

How does Quiq Messaging facilitate Customer Feedback Management?

How can Quiq Messaging optimize your Communication Management Workflow?

How efficiently Does Quiq Messaging manage your Lead Engagement?

How can Quiq Messaging optimize your Collaboration Workflow?

9 buyers and buying teams have used Cuspera to assess how well Quiq Messaging solved their Conversational Marketing needs. Cuspera uses 452 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversational Marketing needs.

Southern Credit Union - Banking - Small

USA

Quiq helped Southern Credit Union handle after-hours and routine member inquiries with AI agents. The credit union moved from phone-first support to messaging across five channels, including SMS and ...Apple Messages. Human agents now manage up to six conversations at once, boosting productivity by 6x. All member texts are logged and archived in Salesforce for compliance. The new model reduced morning backlogs and improved follow-up speed for loan and account notifications.

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Specialty Lender - Financial Services - Medium

USA

Quiq's AI agent helped a specialty lender reduce loan application drop-off at key friction points. The lender replaced a menu-driven chatbot with an AI agent that guides users through password resets... and bank verification. SMS re-engagement brought back customers who abandoned applications, increasing completed loan originations by 1%. The AI agent now answers most questions before they reach human support. This led to a measurable lift in loan conversion rates and improved customer experience.

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Roku - Media Production - Large

San Jose, USA

Quiq helped Roku launch an AI agent to support over 145 million customers. The AI agent resolved 52% of inquiries on day one, reducing the need for human agents. Roku did not have to rewrite its know...ledge base, saving time and effort. The channel mix shifted, with chat rising from 30% to 43% of contacts. Human agents now handle more complex cases, while routine work is managed by the AI. Roku uses analytics to improve support and track results.

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Leading Restaurant & Retail Chain - Restaurants, Retail - Very Large

Quiq deployed an AI agent for a leading restaurant and retail chain to solve a seven-month support backlog. The AI agent handled 92% of guest questions and reduced cost per contact by 67%. The compan...y cleared a 30,000-ticket backlog and now responds to guests the same day. The team handled 10,000 chats in a single day during peak season. Employee turnover dropped to zero after launch.

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Terminix - Consumer Services - Large

Memphis, USA

Quiq's outbound messaging helped Terminix earn $7 million in just 9 months. Terminix used Quiq to send appointment reminders and reduce outbound call costs. The solution improved cross-sales and made... employees' work easier. Terminix also cut employment assessment time by half a day. Customers preferred text reminders over phone calls, boosting satisfaction.

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Major office supply retailer - Retail - Very Large

Quiq’s agentic AI voice system helped a major office supply retailer convert 51% of voice sales inquiries into orders. The company faced missed revenue from unanswered calls and inefficient lead rout...ing. Quiq’s AI qualified leads, routed high-value opportunities, and integrated with CRM and POS systems. Store associates focused on in-store customers while AI handled routine calls. The average order value for Inside Sales rose to $450, with every call generating structured data for follow-up.

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lightning

Peers used Quiq Messaging for engagement management and customer feedback management

Quiq Messaging Competitors

Quiq Messaging Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.72/5 ★

Read Reviews (1)
Analytics

3.63/5 ★

Read Reviews (13)
Custom Reports

2.70/5 ★

Read Reviews (45)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.72/5 ★

Read Reviews (1)
Analytics

3.63/5 ★

Read Reviews (13)
Custom Reports

2.70/5 ★

Read Reviews (45)

Software Failure Risk Guidance

?

for Quiq Messaging

Overall Risk Meter

Low Medium High

Top Failure Risks for Quiq Messaging

Quiq, Inc. News

Executive

Quiq Accelerates Global Partner Strategy with the Appointment of Industry Veteran Jim Tennant

Quiq has appointed Jim Tennant as Global Channel Chief to enhance its partner ecosystem. Tennant will focus on accelerating partner-sourced growth, expanding alliances, and executing joint go-to-market strategies. This move is part of Quiq's strategy to leverage its agentic AI platform, trusted by large enterprises, to transform customer experiences at scale.

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Product

Quiq Launches Verified Intelligence for Enterprise AI Control

Quiq has launched "Verified Intelligence," a suite of control features for its agentic AI platform, aimed at providing enterprises with comprehensive control over AI deployments. This solution includes protective guardrails, predictive simulations, and complete transparency in AI decision-making, ensuring reliable and compliant AI operations. The suite is available for all current and future AI agent deployments on the Quiq platform.

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Product

Quiq Launches Verified Intelligence for Enterprise CX

Quiq has launched Verified Intelligence, a control layer for deploying agentic AI in enterprise customer experience. It features governance, testing, and transparency tools, including guardrails for AI response validation, simulations for testing AI behavior, and audit trails for AI decisions. These capabilities aim to enhance AI deployment while ensuring customer experience and brand reputation.

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Product

Quiq Verified Intelligence: New Control Layer for Enterprise Agentic AI

Quiq has launched Verified Intelligence, a new control layer for agentic AI systems in enterprises. This includes guardrails, simulation testing, and decision visibility to enhance AI governance and security. The platform verifies AI responses against enterprise data, simulates interactions, and provides auditable decision traces, addressing operational risks in AI deployment.

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Quiq, Inc. Profile

Company Name

Quiq, Inc.

Company Website

https://quiq.com/

HQ Location

22 South Grand Avenue, Bozeman, MT 59715, US

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

SERIES C