Quiq Messaging Overview

Quiq addresses the challenge of managing customer interactions across multiple channels with its AI-powered conversational CX platform. It enables enterprises to deploy AI Agents that facilitate seamless communication and enhance customer experiences. The platform consolidates management into a single workspace, allowing businesses to efficiently oversee AI-driven interactions. Quiq's solution integrates smoothly with existing systems, ensuring data portability and comprehensive reporting. This empowers enterprises to gain actionable insights and improve customer loyalty. A notable feature is its agentic AI toolkit, which provides businesses with the flexibility to customize their AI Agents, ensuring they meet specific enterprise needs.

Use Cases

Customers recommend Engagement Management, Customer Feedback Management, Communication Management, as the business use cases that they have been most satisfied with while using Quiq Messaging.

Other use cases:

  • Lead Engagement
  • Collaboration
  • Social Media Management
  • Conversion Management
  • Helpdesk Management
  • Contact List Management
  • Proposal & Quote Management
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Quiq Messaging.

Other priorities:

  • Improve Digital And Social Presence
  • Improve Internal Communications
  • Improve ROI
See all business priorities See less business priorities

Quiq Messaging Use-Cases and Business Priorities: Customer Satisfaction Data

Quiq Messaging works with different mediums / channels such as Chat. Text SMS. and Phone Calls.

Quiq Messaging's features include Bot, Dashboard, and Alerts: Popups & Notifications. and Quiq Messaging support capabilities include Chat Support, 24/7 Support, Email Support, etc. also Quiq Messaging analytics capabilities include Analytics, and Custom Reports.

Reviews

"...With Quiqs Conversational Engagement Platform, companies can easily orchestrate commerce and service conversations involving both bots and humans...." Peer review from Quiq

Peer review evidence (same sources as the product rating summary)

"...With Quiq, customers can now engage customer service via SMS/text messaging, Facebook Messenger, Chat, and Kik for help with their pre-sales questions and post-sales support...." Peer review
"...From the User side; extremely intuitive for agents, high customer satisfaction, and efficiency...." Peer review by Kim E., Customer Experience Manager, Apparel & Fashion
"...Send outbound messages over SMS/text and rich messaging in an instant to 1 or thousands of customers...." Customer Service Messaging Platform

Quiq Messaging, Qualified, Continually, Ada, Conversica, etc., all belong to a category of solutions that help Conversational Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Quiq-messaging transforms CX with its AI-powered conversational platform. Schedule a demo or contact Quiq today.

Popular Business Setting

for Quiq Messaging

Top Industries

  • Financial Services
  • Retail
  • Telecommunications

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Quiq Messaging is popular in Financial Services, Retail, and Telecommunications and is widely used by Mid Market, Small Business, and Enterprise.

Quiq Messaging Customer wins, Customer success stories, Case studies

How does Quiq Messaging address your Engagement Management Challenges?

What Are the key features of Quiq Messaging for Customer Feedback Management?

How can Quiq Messaging enhance your Communication Management process?

What benefits does Quiq Messaging offer for Lead Engagement?

How can Quiq Messaging enhance your Collaboration process?

9 buyers and buying teams have used Cuspera to assess how well Quiq Messaging solved their Conversational Marketing needs. Cuspera uses 452 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversational Marketing needs.

 

Terminix - Consumer Services - Large

Memphis, USA

Quiq's outbound messaging helped Terminix earn $7 million in just 9 months. Terminix used Quiq to send appointment reminders and reduce outbound call costs. The solution improved cross-sales and made... employees' work easier. Terminix also cut employment assessment time by half a day. Customers preferred text reminders over phone calls, boosting satisfaction.

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Major office supply retailer - Retail - Very Large

Quiq’s agentic AI voice system helped a major office supply retailer convert 51% of voice sales inquiries into orders. The company faced missed revenue from unanswered calls and inefficient lead rout...ing. Quiq’s AI qualified leads, routed high-value opportunities, and integrated with CRM and POS systems. Store associates focused on in-store customers while AI handled routine calls. The average order value for Inside Sales rose to $450, with every call generating structured data for follow-up.

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Panasonic - Consumer Electronics - Very Large

Osaka, Japan

Panasonic used Quiq to launch WhatsApp as a customer service channel across Europe. The integration replaced email for out-of-hours support and enabled live translation for multiple languages. Agents... could now chat with customers in their local language. Survey completion rates doubled to 20%. The WhatsApp channel achieved an NPS score above 75, becoming Panasonic’s top-rated support channel.

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Molekule - Retail - Medium

San Francisco, USA

Quiq helped Molekule use AI-powered messaging to improve customer experience. Molekule wanted to make customer engagement better and lower costs. With Quiq, they launched an AI assistant that resolve...d 60% of customer issues. Customer satisfaction scores went up by 42%. Molekule now gives more personalized support and gets better data from customer interactions.

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LOOP Insurance - Insurance - Small

Austin, USA

Quiq helped LOOP Insurance use generative AI to improve customer service. LOOP replaced their old chatbot with an AI Assistant that gives accurate, branded answers. Self-service rates tripled and 50%... of customer issues are now resolved automatically. Customer satisfaction with the AI Assistant reached 75%. LOOP also uses Quiq Insights dashboards for better data and analytics.

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Daily Harvest - Food & Beverages - Medium

New York, USA

Quiq helped Daily Harvest boost customer satisfaction by integrating Apple Messages for Business. The company streamlined all customer communications into one platform. Daily Harvest achieved a 98% C...SAT and a 4.9 CES score. They also saw a 40% survey response rate. The new channel made it easier for customers to connect and built stronger brand loyalty.

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lightning

Peers used Quiq Messaging for engagement management and customer feedback management

Quiq Messaging Competitors

Quiq Messaging Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.72/5 ★

Read Reviews (1)
Analytics

3.63/5 ★

Read Reviews (13)
Custom Reports

2.70/5 ★

Read Reviews (45)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.72/5 ★

Read Reviews (1)
Analytics

3.63/5 ★

Read Reviews (13)
Custom Reports

2.70/5 ★

Read Reviews (45)

Software Failure Risk Guidance

?

for Quiq Messaging

Overall Risk Meter

Low Medium High

Top Failure Risks for Quiq Messaging

Quiq, Inc. News

Product

Quiq now supports Voice AI

Quiq has expanded its platform capabilities to include Voice AI, enabling seamless transitions between voice and digital channels. This enhancement allows AI agents to handle customer interactions with reasoning similar to a tier one human agent. Quiq supports multiple voice models and large language models, ensuring versatile and adaptive customer service experiences.

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Product

Quiq Launches AI Agents for Customer Journey

Quiq has launched AI Agents designed to enhance the customer journey. These agents aim to improve customer interactions by leveraging advanced artificial intelligence capabilities, offering enterprises a more efficient way to manage customer engagement.

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Product

Quiq launches Voice AI & rebrand for customer service

Quiq has launched Voice AI, enhancing its customer service software by integrating voice and messaging capabilities. The update allows seamless transitions between voice and messaging, maintaining interaction context. This launch, alongside a rebranding effort, aims to streamline customer service operations across multiple channels, reflecting a shift towards broader AI deployment in customer experience.

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Product

Quiq Expands AI Agent Platform With Voice AI for Enterprise Customer ...

Quiq has expanded its AI Agent Platform by introducing Voice AI, enhancing its ability to unify voice, messaging, and human-assisted support for enterprise customer engagement. This move reflects a shift towards scalable AI systems that ensure operational consistency and governance across multiple channels and languages. Quiq's platform aims to address fragmented engagement stacks, offering a centralized solution for enterprises to maintain customer context and streamline interactions.

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Quiq, Inc. Profile

Company Name

Quiq, Inc.

Company Website

https://quiq.com/

HQ Location

22 South Grand Avenue, Bozeman, MT 59715, US

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

SERIES C