Quiq Messaging Overview

Quiq addresses the challenge of managing customer interactions across multiple channels with its AI-powered conversational CX platform. It enables enterprises to deploy AI Agents that facilitate seamless communication and enhance customer experiences. The platform consolidates management into a single workspace, allowing businesses to efficiently oversee AI-driven interactions. Quiq's solution integrates smoothly with existing systems, ensuring data portability and comprehensive reporting. This empowers enterprises to gain actionable insights and improve customer loyalty. A notable feature is its agentic AI toolkit, which provides businesses with the flexibility to customize their AI Agents, ensuring they meet specific enterprise needs.

Use Cases

Customers recommend Engagement Management, Customer Feedback Management, Communication Management, as the business use cases that they have been most satisfied with while using Quiq Messaging.

Other use cases:

  • Lead Engagement
  • Collaboration
  • Social Media Management
  • Conversion Management
  • Helpdesk Management
  • Contact List Management
  • Proposal & Quote Management
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Quiq Messaging.

Other priorities:

  • Improve Digital And Social Presence
  • Improve Internal Communications
  • Improve ROI
See all business priorities See less business priorities

Quiq Messaging Use-Cases and Business Priorities: Customer Satisfaction Data

Quiq Messaging works with different mediums / channels such as Chat. Text SMS. and Phone Calls.

Quiq Messaging's features include Bot, Dashboard, and Alerts: Popups & Notifications. and Quiq Messaging support capabilities include Chat Support, 24/7 Support, Email Support, etc. also Quiq Messaging analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Best csat scores and ease of use . ...." Peer review by Serdar C., Sr manager operations, Retail

Quiq Messaging, Qualified, Continually, Ada, Verint Messaging, etc., all belong to a category of solutions that help Conversational Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Quiq-messaging transforms CX with its AI-powered conversational platform. Schedule a demo or contact Quiq today.

Popular Business Setting

for Quiq Messaging

Top Industries

  • Financial Services
  • Retail
  • Telecommunications

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Quiq Messaging is popular in Financial Services, Retail, and Telecommunications and is widely used by Mid Market, Small Business, and Enterprise.

Quiq Messaging Customer wins, Customer success stories, Case studies

What Are the key features of Quiq Messaging for Engagement Management?

What solutions does Quiq Messaging provide for Customer Feedback Management?

Why is Quiq Messaging the best choice for Communication Management?

How does Quiq Messaging facilitate Lead Engagement?

Why is Quiq Messaging the best choice for Collaboration?

9 buyers and buying teams have used Cuspera to assess how well Quiq Messaging solved their Conversational Marketing needs. Cuspera uses 452 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversational Marketing needs.

A Closer Look - Marketing And Advertising - Medium

Quiq helped A Closer Look solve data chaos in shopper support. Over 300 client guidelines in different formats made scaling AI hard. Quiq built "Ella," an AI assistant, to answer repetitive questions... and manage queries 24/7. Ella uses advanced data structuring and indexing to give fast, accurate answers. Human agents now focus on strategic work, not basic support. Workflows improved with seamless integration to ACL’s platforms.

Read on →

Accor - Hospitality

Quiq's AI-powered assistant helped Accor improve customer self-service and booking rates. Accor used generative AI to answer complex guest questions and reduce staff workload. The solution increased ...CSAT from 67% to 89% across four hotels. Accor also saw a 2x boost in click-outs on booking links and improved assistant accuracy from 46% to 80%. The AI assistant delivered a brand-safe, human-like experience for guests.

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Daily Harvest - Food & Beverages

Quiq helped Daily Harvest improve customer satisfaction with Apple Messages for Business. Daily Harvest wanted better communication and more personalization for their meal kit customers. With Quiq, t...hey merged channels and made it easy for customers to connect. They reached a 98% CSAT score and a 40% survey response rate. The new channel became their top performer for customer effort score (CES 4.9).

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LOOP - Insurance

Quiq's Generative AI Assistant helped LOOP auto insurance improve customer satisfaction. LOOP faced low self-service rates and long hold times. They needed branded, personalized customer experiences ...without higher costs. Quiq delivered an on-brand AI Assistant and custom analytics dashboards. LOOP tripled its customer self-service rate, achieved 50% automated resolution, and saw a 75% positive satisfaction rating for the AI Assistant.

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Blue Nile - Retail

Quiq helped Blue Nile, a leading online jewelry retailer, improve sales and customer service with intelligent chat and routing technology. The company faced lost sales as visitors left before talking... to sales agents. Quiq's solution separated sales from service inquiries and routed them to the right experts. A new chat design led to 70% more sales interactions. Blue Nile saw a 35% increase in successful sales, a 34% containment rate for service inquiries, and a 75% CSAT score.

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BODi® - Health, Wellness And Fitness

Quiq's next-gen AI assistant helped BODi® improve customer experience and reduce costs. BODi® replaced their old menu-based chatbot with an AI that answers free-form questions. 36% of customers now c...hoose AI over other contact options. Only 12% of AI users ask to connect to a live agent, showing an 88% containment rate. Customers get faster, more accurate answers and the team can focus on complex issues.

Read on →
lightning

Peers used Quiq Messaging for engagement management and customer feedback management

Quiq Messaging Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.72/5 ★

Read Reviews (1)
Analytics

3.63/5 ★

Read Reviews (13)
Custom Reports

2.70/5 ★

Read Reviews (45)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.72/5 ★

Read Reviews (1)
Analytics

3.63/5 ★

Read Reviews (13)
Custom Reports

2.70/5 ★

Read Reviews (45)

Software Failure Risk Guidance

?

for Quiq Messaging

Overall Risk Meter

Low Medium High

Top Failure Risks for Quiq Messaging

Quiq, Inc. News

Executive

Quiq hires Jen Grant as CMO to drive scaled AI agents

Quiq has appointed Jen Grant as Chief Marketing Officer to enhance its AI agent software for customer operations. Grant, formerly of Dialpad, will lead marketing strategies as Quiq transitions from AI pilots to large-scale deployments. The company highlights successful implementations with brands like Spirit Airlines and Roku, emphasizing AI's role in customer experience and operational reliability.

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Executive

Quiq Appoints Jen Grant as CMO to Propel Enterprise AI Innovation

Quiq has appointed Jen Grant as Chief Marketing Officer to enhance its enterprise AI innovation. Grant's leadership will focus on advancing Quiq's AI agent platform, which is already deployed by brands like Spirit Airlines and Panasonic. Her role aims to guide enterprises in effectively implementing AI solutions, emphasizing responsible AI integration to improve customer experiences.

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Executive

Quiq Signals Next Phase of Enterprise AI Agents With Appointment of Jen Grant as Chief Marketing Officer

Quiq has appointed Jen Grant as the new Chief Marketing Officer to lead the next phase of its enterprise AI agents strategy.

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Product

Quiq Advances Contact Center Quality Management with New Agentic AI Analyst

Quiq has launched the Conversation Analyst, an agentic AI solution designed to enhance contact center quality management. This tool analyzes conversations across various platforms, providing real-time insights to improve customer experiences and operational efficiency. It allows organizations to address issues proactively and personalize interactions, thereby boosting customer satisfaction and competitive advantage. The solution is already in use by companies like Spirit Airlines.

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Quiq, Inc. Profile

Company Name

Quiq, Inc.

Company Website

https://quiq.com/

HQ Location

22 South Grand Avenue, Bozeman, MT 59715, US

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

SERIES C