Quiq Messaging Overview

Quiq addresses the challenge of managing customer interactions across multiple channels with its AI-powered conversational CX platform. It enables enterprises to deploy AI Agents that facilitate seamless communication and enhance customer experiences. The platform consolidates management into a single workspace, allowing businesses to efficiently oversee AI-driven interactions. Quiq's solution integrates smoothly with existing systems, ensuring data portability and comprehensive reporting. This empowers enterprises to gain actionable insights and improve customer loyalty. A notable feature is its agentic AI toolkit, which provides businesses with the flexibility to customize their AI Agents, ensuring they meet specific enterprise needs.

Use Cases

Customers recommend Engagement Management, Customer Feedback Management, Communication Management, as the business use cases that they have been most satisfied with while using Quiq Messaging.

Other use cases:

  • Lead Engagement
  • Collaboration
  • Social Media Management
  • Conversion Management
  • Helpdesk Management
  • Contact List Management
  • Proposal & Quote Management
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Quiq Messaging.

Other priorities:

  • Improve Digital And Social Presence
  • Improve Internal Communications
  • Improve ROI
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Quiq Messaging Use-Cases and Business Priorities: Customer Satisfaction Data

Quiq Messaging works with different mediums / channels such as Chat. Text SMS. and Phone Calls.

Quiq Messaging's features include Bot, Dashboard, and Alerts: Popups & Notifications. and Quiq Messaging support capabilities include Chat Support, 24/7 Support, Email Support, etc. also Quiq Messaging analytics capabilities include Analytics, and Custom Reports.

Reviews

"...So far we have received really good feedback from both customers and our agents. ...." Peer review by jerry O., VP, Telecommunications

Quiq Messaging, Qualified, Continually, Ada, Verint Messaging, etc., all belong to a category of solutions that help Conversational Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Quiq-messaging transforms CX with its AI-powered conversational platform. Schedule a demo or contact Quiq today.

Popular Business Setting

for Quiq Messaging

Top Industries

  • Financial Services
  • Retail
  • Telecommunications

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Quiq Messaging is popular in Financial Services, Retail, and Telecommunications and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on Quiq Messaging Use Cases

How does Quiq Messaging address your Engagement Management Challenges?

Why is Quiq Messaging the best choice for Customer Feedback Management?

How efficiently Does Quiq Messaging manage your Communication Management?

How does Quiq Messaging facilitate Lead Engagement?

What makes Quiq Messaging ideal for Collaboration?

19+ more Business Use Cases

9 buyers and buying teams have used Cuspera to assess how well Quiq Messaging solved their Conversational Marketing needs. Cuspera uses 452 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversational Marketing needs.

Case Studies

Food & Beverages

CASE STUDY Daily Harvest

Quiq helped Daily Harvest improve customer satisfaction with Apple Messages for Business. Daily Harvest wanted better communication and more personalization for their meal kit customers. With Quiq, t...hey merged channels and made it easy for customers to connect. They reached a 98% CSAT score and a 40% survey response rate. The new channel became their top performer for customer effort score (CES 4.9).

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Retail

CASE STUDY Molekule

Quiq helped Molekule improve customer experience with AI-powered messaging. Molekule wanted to give customers a modern messaging experience and lower costs. With Quiq, Molekule increased customer sat...isfaction by 42%. They reached a 60% resolution rate and beat their resolution goals by 20%. AI messaging made customer communication more accurate and personal.

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Food & Beverages

CASE STUDY Daily Harvest

Quiq helped Daily Harvest build Sage, a custom AI chatbot for customer service. Daily Harvest wanted to improve customer experience and handle more inquiries without adding pressure to their team. Qu...iq used NLP and customer data to create Sage, which answers common questions and lets agents focus on complex issues. The chatbot increased chat usage by 6 percentage points, achieved 60% containment of inquiries, and improved precision by 10 percentage points. Daily Harvest saw better CSAT and more efficient customer care.

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Consumer Services

CASE STUDY Terminix

Quiq helped Terminix improve customer communication with outbound messaging. Terminix used Quiq to send appointment reminders and reduce outbound call costs. The solution increased cross-sales ROI by... $7 million in 9 months. It also cut employment assessment time by half a day. Terminix saw better customer and employee satisfaction with Quiq.

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Insurance

CASE STUDY LOOP

Quiq's Generative AI Assistant helped LOOP auto insurance improve customer satisfaction. LOOP faced low self-service rates and long hold times. They needed branded, personalized customer experiences ...without higher costs. Quiq delivered an on-brand AI Assistant and custom analytics dashboards. LOOP tripled its customer self-service rate, achieved 50% automated resolution, and saw a 75% positive satisfaction rating for the AI Assistant.

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Retail

CASE STUDY Blue Nile

Quiq helped Blue Nile improve their online jewelry sales with a smart automated chat system. The company wanted to connect more online shoppers with their Diamond Experts. Quiq's solution increased s...ales interactions by 70% and boosted sales transactions by 35%. The new system also achieved a 34% containment rate for service inquiries and a 75% CSAT score. Blue Nile now gets more high-quality leads and steady conversion rates.

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lightning

Peers used Quiq Messaging for engagement management and customer feedback management

Quiq Messaging Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.72/5 ★

Read Reviews (1)
Analytics

3.63/5 ★

Read Reviews (13)
Custom Reports

2.70/5 ★

Read Reviews (45)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.72/5 ★

Read Reviews (1)
Analytics

3.63/5 ★

Read Reviews (13)
Custom Reports

2.70/5 ★

Read Reviews (45)

Software Failure Risk Guidance

?

for Quiq Messaging

Overall Risk Meter

Low Medium High

Top Failure Risks for Quiq Messaging

Quiq, Inc. News

Partnership

Quiq and Carahsoft Partner to Enable the Adoption of Trusted Agentic AI Solutions in the ... - AiThority

Quiq partners with Carahsoft to promote the use of trusted AI solutions in the public sector.

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Product

Salesforce Integration for Enhanced Customer Engagement - Quiq

Quiq has integrated with Salesforce to enhance customer engagement through AI-powered conversational experiences and business messaging channels. The platform supports various messaging services and offers enterprise-grade security and seamless integrations with major business tools.

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National Furniture Retailer Reduces Escalations to Human Agents by 33%

Quiq.com highlights a 33% reduction in escalations to human agents for a furniture retailer, emphasizing the benefits of conversational AI.

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Executive

Quiq Welcomes CX Veterans Mike Zinne as First Chief Experience Officer and Cristina ...

Quiq appoints Mike Zinne as Chief Experience Officer and Cristina Bravo Olmo as SVP of Marketing to enhance customer engagement.

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Quiq, Inc. Profile

Company Name

Quiq, Inc.

Company Website

https://quiq.com/

HQ Location

22 South Grand Avenue, Bozeman, MT 59715, US

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

SERIES C