Real-World Case Studies and Customer Success Stories with Quiq Messaging

Quiq helped Panasonic transform customer service by integrating WhatsApp as a support channel. Panasonic needed to support many languages and replace email for after-hours help. Quiq enabled WhatsApp... messaging, live translation, and in-context feedback surveys. Panasonic achieved a Net Promoter Score over 75 on WhatsApp. Survey completion rates doubled to 20%. WhatsApp became their top-rated support channel.
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Quiq's AI-powered assistant helped Accor improve customer self-service and booking rates. Accor used generative AI to answer complex guest questions and reduce staff workload. The solution increased ...CSAT from 67% to 89% across four hotels. Accor also saw a 2x boost in click-outs on booking links and improved assistant accuracy from 46% to 80%. The AI assistant delivered a brand-safe, human-like experience for guests.
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Quiq helped Blue Nile improve their online jewelry sales with a smart automated chat system. The company wanted to connect more online shoppers with their Diamond Experts. Quiq's solution increased s...ales interactions by 70% and boosted sales transactions by 35%. The new system also achieved a 34% containment rate for service inquiries and a 75% CSAT score. Blue Nile now gets more high-quality leads and steady conversion rates.
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Quiq helped Blue Nile, a leading online jewelry retailer, improve sales and customer service with intelligent chat and routing technology. The company faced lost sales as visitors left before talking... to sales agents. Quiq's solution separated sales from service inquiries and routed them to the right experts. A new chat design led to 70% more sales interactions. Blue Nile saw a 35% increase in successful sales, a 34% containment rate for service inquiries, and a 75% CSAT score.
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Quiq helped Molekule use AI to improve customer experience. Molekule used a large language model-powered assistant for web chat and mobile messaging. The AI assistant resolved 60% of customer queries... without human help, up from 40%. Customer satisfaction scores rose by 42%. Molekule also improved its knowledge base using feedback from the AI system.
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Quiq helped Molekule improve customer experience with AI-powered messaging. Molekule wanted to give customers a modern messaging experience and lower costs. With Quiq, Molekule increased customer sat...isfaction by 42%. They reached a 60% resolution rate and beat their resolution goals by 20%. AI messaging made customer communication more accurate and personal.
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Quiq helped Daily Harvest improve customer satisfaction with Apple Messages for Business. Daily Harvest wanted better communication and more personalization for their meal kit customers. With Quiq, t...hey merged channels and made it easy for customers to connect. They reached a 98% CSAT score and a 40% survey response rate. The new channel became their top performer for customer effort score (CES 4.9).
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Quiq helped Daily Harvest build Sage, a custom AI chatbot for customer service. Daily Harvest wanted to improve customer experience and handle more inquiries without adding pressure to their team. Qu...iq used NLP and customer data to create Sage, which answers common questions and lets agents focus on complex issues. The chatbot increased chat usage by 6 percentage points, achieved 60% containment of inquiries, and improved precision by 10 percentage points. Daily Harvest saw better CSAT and more efficient customer care.
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Quiq's next-gen AI assistant helped BODi® improve customer experience and reduce costs. BODi® replaced their old menu-based chatbot with an AI that answers free-form questions. 36% of customers now c...hoose AI over other contact options. Only 12% of AI users ask to connect to a live agent, showing an 88% containment rate. Customers get faster, more accurate answers and the team can focus on complex issues.
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Quiq's GenAI solution helped BODi® improve customer service and financial results. BODi® replaced its old menu-based support with \'Ask BODi AI,\' allowing customers to ask free-form questions. The n...ew AI system made it easier to find and fix knowledge gaps. BODi® achieved an 88% containment rate and a 75% positive satisfaction rating for the AI Assistant. The solution gave customers faster answers and reduced costs.
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Quiq's Generative AI Assistant helped LOOP auto insurance improve customer satisfaction. LOOP faced low self-service rates and long hold times. They needed branded, personalized customer experiences ...without higher costs. Quiq delivered an on-brand AI Assistant and custom analytics dashboards. LOOP tripled its customer self-service rate, achieved 50% automated resolution, and saw a 75% positive satisfaction rating for the AI Assistant.
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Quiq's Generative AI Assistant helped LOOP, an auto insurance company, improve customer service. LOOP replaced its old static chatbot with Quiq's AI Assistant using large language models. The new ass...istant gives personalized answers and helps customers with quotes, policy updates, and payments. Customer self-service rate increased by 3X, reaching over 50% automated resolution. Email tickets dropped by 55%. Customer satisfaction with the AI Assistant is 75% positive.
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Quiq's LLM-powered AI Assistant helped LOOP Auto Insurance improve customer experience. LOOP used the AI Assistant to drive success in their operations. The solution focused on leveraging large langu...age models for better service. The case highlights LOOP's adoption of advanced AI technology. Results or specific metrics are not mentioned in the content.
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Quiq helped Terminix improve customer communication with outbound messaging. Terminix used Quiq to send appointment reminders and reduce outbound call costs. The solution increased cross-sales ROI by... $7 million in 9 months. It also cut employment assessment time by half a day. Terminix saw better customer and employee satisfaction with Quiq.
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Brinks Home used Quiq's AI Studio to transform its customer experience. The company faced high call volumes, low NPS, and agent burnout. By adding AI-powered self-service, SMS payment, and automated ...troubleshooting, Brinks Home cut cost per contact by 67%. NPS improved by over 90 points. Internal tools streamlined agent workflows and IT support. Output accuracy in the Help Center rose to 87% after upgrading to GPT-4.0.
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Quiq’s AI Studio helped Brinks Home cut cost per contact by 67%. The company faced high call volumes, low NPS, and agent burnout. They used AI-powered self-service, SMS payment automation, and AI-gui...ded sensor onboarding. Automated troubleshooting freed agents for complex tasks. Brinks Home’s NPS improved by over 90 points, and digital transformation reduced operational costs.
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