Retail Case Studies and Customer Success Stories with Quiq Messaging
Major office supply retailer
- Retail
- Very Large
Quiq’s agentic AI voice system helped a major office supply retailer convert 51% of voice sales inquiries into orders. The company faced... missed revenue from unanswered calls and inefficient lead routing. Quiq’s AI qualified leads, routed high-value opportunities, and integrated with CRM and POS systems. Store associates focused on in-store customers while AI handled routine calls. The average order value for Inside Sales rose to $450, with every call generating structured data for follow-up.
Quiq helped Molekule use AI-powered messaging to improve customer experience. Molekule wanted to make customer engagement better and lower costs.... With Quiq, they launched an AI assistant that resolved 60% of customer issues. Customer satisfaction scores went up by 42%. Molekule now gives more personalized support and gets better data from customer interactions.
Quiq helped Blue Nile, an online jeweler, automate chat and boost sales. The new chat system increased sales interactions by... 70%. Sales transactions rose by 35%. Service inquiries saw a 34% containment rate. Customer satisfaction reached 75%. The solution connected shoppers with Diamond Experts, driving more high-quality leads and conversions.
Molekule used Quiq's AI assistant to improve customer experience. The company deployed a Large Language Model-powered chatbot for web chat,... Apple Messages for Business, and Google Business Messages. The AI assistant resolved 60% of customer queries without agent help, up from 40%. Customer satisfaction scores rose by 42%. Molekule also improved its knowledge base using feedback from the AI system.
Quiq helped Blue Nile, a leading online jewelry retailer, boost sales and customer satisfaction with intelligent chat automation. The company faced... lost sales as visitors left before connecting with sales agents. Quiq's solution separated sales from service inquiries and routed customers to the right experts. This led to a 70% increase in sales interactions and a 35% rise in successful transactions. Blue Nile also achieved a 75% CSAT and improved lead quality.
Quiq helped Molekule boost customer satisfaction by 42%. Molekule used Quiq's AI-powered messaging to reach a 60% resolution rate. The... solution improved the accuracy and relevance of customer communications. Molekule now delivers a more personalized experience for its customers. The company uses custom dashboards to gain better insights. This partnership set new standards for customer engagement in retail.
Quiq helped Blue Nile, an online jeweler, boost sales interactions by 70% with a custom automated chat system. The new routing... system increased conversions and high-quality leads. Sales transactions rose by 35%. Service inquiries saw a 34% containment rate. Customer satisfaction reached 75%. Blue Nile's Diamond Experts now convert shoppers at 15 times the rate of a website-only experience.
Panasonic used Quiq to launch WhatsApp as a customer service channel across Europe. The integration replaced email for out-of-hours support... and enabled live translation for multiple languages. Agents could now chat with customers in their local language. Survey completion rates doubled to 20%. The WhatsApp channel achieved an NPS score above 75, becoming Panasonic’s top-rated support channel.
Quiq helped Brinks Home cut cost per contact by 67%. The company boosted its Net Promoter Score by over 90... points, moving from -55 to industry-leading levels. Brinks Home used AI-powered self-service, SMS payment automation, and chat-based support to reduce call volume and agent burnout. Digital transactions jumped from 12% to 60% in three years. Customer satisfaction rose by 18% in just 12 months.
Chamberlain Group used Quiq's agentic AI to improve customer support. Their old chatbot resolved only 30% of cases. With Quiq's... AI agent Amber, resolution rates doubled to over 60%. Repeat calls dropped. Customers now prefer the AI over human agents. Integration with Salesforce and Genesys unified their support systems. Chamberlain plans to expand AI use for deeper insights and proactive troubleshooting.
Panasonic used Quiq to launch WhatsApp as a customer service channel across Europe. The integration replaced email for out-of-hours support... and enabled agents to help customers in multiple languages. With live translation and in-context feedback surveys, survey completion rates doubled to 20%. WhatsApp quickly became Panasonic’s top-rated support channel, achieving an NPS over 75. The solution scaled to 35 European markets in just six weeks.
Quiq helped Brinks Home cut cost per contact by 67%. The company boosted its Net Promoter Score by over 90... points, moving from -55 to industry-leading levels. Brinks Home used AI-powered self-service, SMS payment automation, and chat-based support to reduce call volume and agent burnout. Digital transactions jumped from 12% to 60% in three years. Customer satisfaction scores rose by 18% in 12 months.
Food & Beverages Case Studies and Customer Success Stories with Quiq Messaging
Daily Harvest
- Food & Beverages
- Medium
New York, USA
Quiq helped Daily Harvest boost customer satisfaction by integrating Apple Messages for Business. The company streamlined all customer communications into... one platform. Daily Harvest achieved a 98% CSAT and a 4.9 CES score. They also saw a 40% survey response rate. The new channel made it easier for customers to connect and built stronger brand loyalty.
Quiq helped Daily Harvest launch Sage, an AI-powered chatbot, to handle customer service inquiries. The chatbot reduced agent-handled conversations by... 60%. Daily Harvest saw a 6 percentage point increase in customers using chat. Precision rates improved by 10 percentage points. The solution let human agents focus on more complex customer needs.
Quiq helped Daily Harvest add Apple Messages for Business to their customer care channels. Daily Harvest wanted a more personal,... brand-rich way to connect with customers. Their old CRM could not support Apple Messages for Business. After switching, Daily Harvest saw CSAT scores reach 98% and a 40% survey response rate. Messaging volume shifted to the new channel, and customer loyalty improved. The care team now uses Quiq to deliver luxury-level service and plans to expand use of the platform.
Quiq helped Daily Harvest improve customer satisfaction by integrating Apple Messages for Business. The company streamlined all customer communications into... one platform. CSAT rose to 98% after implementation. Daily Harvest achieved a 40% survey response rate and a CES score of 4.9. Customers quickly adopted the new messaging channel, boosting engagement and loyalty.
Quiq partnered with Daily Harvest to launch Sage, an AI-powered chatbot. The goal was to handle more customer inquiries without... adding pressure to the support team. Sage used natural language processing to understand customer needs and preferences. The chatbot achieved 60% containment, reducing agent-handled conversations. Daily Harvest also saw a 6 percentage point increase in chat usage and a 10 point improvement in precision.
Insurance Case Studies and Customer Success Stories with Quiq Messaging
LOOP Insurance
- Insurance
- Small
Austin, USA
Quiq helped LOOP Insurance use generative AI to improve customer service. LOOP replaced their old chatbot with an AI Assistant... that gives accurate, branded answers. Self-service rates tripled and 50% of customer issues are now resolved automatically. Customer satisfaction with the AI Assistant reached 75%. LOOP also uses Quiq Insights dashboards for better data and analytics.
Quiq's Generative AI Assistant helped LOOP, an auto insurance company, triple its customer self-service rate. LOOP replaced its static chatbot... with Quiq's AI, which uses large language models to give personalized, on-brand answers. Customers now get the right answer for their needs, leading to over 50% automated resolution and a 75% positive satisfaction rating. Email ticket volume dropped by 55%. The AI Assistant uses semantic search to match questions to LOOP's knowledge base, improving both speed and accuracy of support.
LOOP Auto Insurance used Quiq's LLM-powered AI Assistant to improve customer experience. The AI assistant helped LOOP deliver better service... to its policyholders. The solution is among the first of its kind in the insurance industry. LOOP achieved strong results in customer experience with this technology. The case highlights the impact of generative AI in insurance.
Quiq helped LOOP Insurance use a generative AI Assistant to improve customer service. LOOP tripled its self-service rate and reached... 50% automated resolution. The AI Assistant achieved a 75% positive satisfaction rating. Quiq Insights dashboards gave LOOP better data and analytics. LOOP now delivers fast, branded answers to customers online.
Consumer Services Case Studies and Customer Success Stories with Quiq Messaging
Terminix
- Consumer Services
- Large
Memphis, USA
Quiq's outbound messaging helped Terminix earn $7 million in just 9 months. Terminix used Quiq to send appointment reminders and... reduce outbound call costs. The solution improved cross-sales and made employees' work easier. Terminix also cut employment assessment time by half a day. Customers preferred text reminders over phone calls, boosting satisfaction.
Brinks Home used Quiq’s AI Studio to transform customer support. They shifted 60% of transactions to digital channels in under... three years. Net Promoter Score jumped by over 90 points, from -55 to +50. Cost per contact dropped by 67% with self-service and automation. Customer satisfaction rose 18% in 12 months. Agents now handle fewer repetitive tasks and resolve issues faster.
Quiq helped Brinks Home cut cost per contact by 67%. The company boosted its Net Promoter Score by over 90... points, moving from -55 to industry-leading levels. Brinks Home used AI-powered self-service, SMS payment automation, and chat-based support to reduce call volume and agent burnout. Digital transactions jumped from 12% to 60% in three years. Customer satisfaction scores rose by 18% in 12 months.
Quiq's outbound messaging helped Terminix earn $7 million in just 9 months. Terminix used Quiq to send appointment reminders and... reduce outbound call costs. The solution improved cross-sales and made employees' work easier. Customers liked getting text reminders instead of phone calls. The company also cut employment assessment time by half a day. Quiq helped Terminix manage seasonal peaks and pandemic challenges.
Hospitality Case Studies and Customer Success Stories with Quiq Messaging
Accor
- Hospitality
- Very Large
Issy-les-Moulineaux, France
Quiq helped Accor use generative AI to improve customer experience at four hotel properties. Accor deployed an AI assistant to... answer complex guest questions and boost booking intent. The solution increased CSAT from 67% to 89% and doubled click-outs on booking links. The AI assistant's accuracy rose from 46% to 80%. Accor reduced the burden on hotel staff while delivering fast, on-brand answers to guests.
Quiq helped Accor use generative AI to improve customer experience at four hotel properties. Accor wanted to boost self-service and... booking rates without adding work for staff. Quiq’s AI assistant increased CSAT from 67% to 89% and doubled click-outs on booking links. The assistant’s accuracy rose from 46% to 80%. Guests now get fast, on-brand answers to complex questions, making booking easier and service better.
Quiq helped A Closer Look fix messy data and slow support. Over 300 client guidelines were in different formats, making... it hard to use AI. Quiq built Ella, an AI assistant, to answer shopper questions fast. Ella changed PDFs into searchable data and gave instant, clear answers. Human agents now do more important work. Support is now 24/7 and much faster.
Quiq helped A Closer Look, a customer experience consultancy, solve data fragmentation and repetitive support issues. Over 300 client guidelines... in different formats made scaling AI impossible. Quiq built "Ella," an AI-powered assistant, to structure data and automate shopper support. Ella now answers queries instantly, freeing agents for higher-value work. The solution reduced repetitive workload and improved workflow automation.
Quiq's next-gen AI assistant helped BODi® improve customer experience and reduce costs. BODi® replaced their old menu-based chatbot with an... AI that answers free-form questions. 36% of customers now choose AI over other contact options. Only 12% of AI users ask to connect to a live agent, showing an 88% containment rate. Customers get faster, more accurate answers and the team can focus on complex issues.
