Bird (formerly MessageBird) Overview

Messagebird is a next-generation CRM for marketing, sales, and payments. It powers over 5 trillion annual messages via email, SMS, and WhatsApp.

Use Cases

Customers recommend Communication Management, Engagement Management, Contact List Management, as the business use cases that they have been most satisfied with while using Bird (formerly MessageBird).

Other use cases:

  • Helpdesk Management
  • Advertisement
  • Proposal & Quote Management
  • Buyer Engagement
  • Lead Engagement
  • Workflow Management
  • Training & Onboarding
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Business Priorities

Improve Internal Communications and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Bird (formerly MessageBird).

Other priorities:

  • Acquire Customers
  • Build Brand Awareness
  • Scale Best Practices
  • Improve Visibility
  • Increase Sales & Revenue
  • Increase Customer Life Time Value
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Bird (formerly MessageBird) Use-Cases and Business Priorities: Customer Satisfaction Data

Bird (formerly MessageBird) works with different mediums / channels such as Text SMS. Support Groups. and Phone Calls.

Bird (formerly MessageBird)'s features include Personalization, Alerts: Popups & Notifications, Bot, etc. and Bird (formerly MessageBird) support capabilities include Phone Support, Email Support, 24/7 Support, etc. also Bird (formerly MessageBird) analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Message bird makes communicating with a field team who don't have company email simple and quick...." Peer review by Mike S., IT Director, Research

Peer review evidence (same sources as the product rating summary)

"...Makes it easy and reliable to send marketing messages to customers...." Peer review by Executive Sponsor
"...Our SMS, Voice and Conversations APIs continue to revolutionize company-customer interactions, making contact easier, more efficient, and more accessible than ever before...." Peer review
"...Logging in our clients contact numbers so we can keep them informed of there booking...." Peer review by Bruce Coates

Bird (formerly MessageBird), Qualified, Vocalcom, Continually, Ada, etc., all belong to a category of solutions that help Conversational Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Bird (formerly MessageBird)

Top Industries

  • Internet
  • Computer Software
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Bird (formerly MessageBird) is popular in Internet, Computer Software, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.

Bird (formerly MessageBird) Customer wins, Customer success stories, Case studies

How does Bird (formerly MessageBird) facilitate Communication Management?

What makes Bird (formerly MessageBird) ideal for Engagement Management?

How efficiently Does Bird (formerly MessageBird) manage your Contact List Management?

Why is Bird (formerly MessageBird) the best choice for Helpdesk Management?

11 buyers and buying teams have used Cuspera to assess how well Bird (formerly MessageBird) solved their Conversational Marketing needs. Cuspera uses 956 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversational Marketing needs.

 

BukuWarung - Financial Services - Financial Services

Bird helped BukuWarung increase OTP conversion rates by 15%. BukuWarung used Bird to test and optimize OTP delivery via SMS and WhatsApp. SMS outperformed WhatsApp, leading to a 97% delivery rate. Th...e company now verifies over 200,000 merchants each month. Bird's platform enabled fast experimentation and cost-effective communication.

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Aramex - Transportation/Trucking/Railroad - Transportation/Trucking/Railroad

Bird enabled Aramex to handle 500,000 WhatsApp messages each month. The logistics company used WhatsApp automation for tracking updates, delivery confirmations, and rescheduling. AI-powered routing h...elped categorize and direct inquiries to the right team. Multilingual support in Arabic and English improved customer communication. Aramex achieved 2.7x agent productivity with Bird's solution.

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Genesys - Information Technology And Services - Information Technology and Services

Bird helped Genesys achieve 4x more email production in just 90 days. Over 100 marketers used Bird’s no-code Email Design System to build campaigns in 10+ languages. The platform locked down branding..., reduced QA time, and enabled global collaboration. Integration with Eloqua allowed fast campaign exports and simplified quality checks. Genesys now creates on-brand, error-free emails faster and at scale.

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Binance - Financial Services - Financial Services

Binance used Bird to increase its marketing email volume by 2.5x. The company needed to scale email campaigns without hurting deliverability. Bird's AI warming agent and real-time reputation monitori...ng helped Binance ramp up volume while keeping sender reputation strong. Open and click rates stayed steady even as email volume grew. Binance avoided deliverability issues seen with other providers.

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Expert - Consumer Electronics - Consumer Electronics

Bird helped Expert connect 225+ agents with customers using WhatsApp. Expert added a WhatsApp button to product pages, letting shoppers chat with agents in real time. This made online shopping feel m...ore personal, like in-store visits. Expert now handles over 50,000 WhatsApp messages each month. The new system led to an 80% conversion rate from inbound leads to sales.

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Eventbrite - Events Services - Events Services

Bird Deliverability Analytics helped Eventbrite cut campaign seeding time from hours to minutes. The platform gave Eventbrite accurate, real-time deliverability metrics for all teams. This improved i...nbox placement and reduced manual work for customer experience and email teams. Eventbrite now saves hours on email operations and tracks deliverability issues faster. Reliable metrics support better decision making and a smoother ticketing experience.

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Frequently Asked Questions(FAQ)

for Bird (formerly MessageBird)

What is Bird (formerly MessageBird)?

MessageBird is an Omnichannel Communication platform to talk to the customers over any channel, for any use case, anywhere in the world. It helps to improve every interaction from personalized support and custom notifications to optimized authentications and video meetings.

It helps to improve the quality of existing channels like SMS, Voice or Email also adopts new ways of communicating through WhatsApp, Instagram or Google Maps and unifies all the communications into one shared inbox. It also helps with automated conversations and workflows to collect critical information upfront, reduce manual tasks, implement self-service flows, and route chats to the right agent.

Some of its features include marketing messages, push notifications, order updates, delivery alerts, two-way messaging, one-click video meetings, call-to-chat deflections, IVRs, chatbots and more.

What is Bird (formerly MessageBird) used for?

Bird (formerly MessageBird) is a Conversational Marketing Software mainly used by its customers to Improve Internal Communications and Enhance Customer Relationships by Communication Management, Engagement Management and Contact List Management .

What are the top features of Bird (formerly MessageBird)?

Personalization, Alerts: popups & Notifications and bot are some of the top features of Bird (formerly MessageBird).

Who uses Bird (formerly MessageBird)?

Bird (formerly MessageBird) is used by Internet, Computer Software and Information Technology And Services among other industries.

What are Bird (formerly MessageBird) alternatives?

Qualified, Vocalcom, Continually and Ada are popular alternatives for Bird (formerly MessageBird).

Where is Bird (formerly MessageBird) located?

Bird (formerly MessageBird) is headquartered at Amsterdam, North Holland.
lightning

Peers used Bird (formerly MessageBird) for communication management and engagement management

Bird (formerly MessageBird) Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.93/5 ★

Read Reviews (1)
Custom Reports

3.51/5 ★

Read Reviews (60)
Analytics

3.33/5 ★

Read Reviews (13)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.93/5 ★

Read Reviews (1)
Custom Reports

3.51/5 ★

Read Reviews (60)
Analytics

3.33/5 ★

Read Reviews (13)

Software Failure Risk Guidance

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for Bird (formerly MessageBird)

Overall Risk Meter

Low Medium High

Top Failure Risks for Bird (formerly MessageBird)

Bird B.V. News

M&A

Bird boosts its stake to 5.39% as CM.com rejects 165.8M 'unsolicited ...

Bird increased its stake in CM.com to 5.39% after offering 5.16 per share in an all-cash bid, valuing CM.com at 165.8M. CM.com's board rejected the bid, citing insufficient long-term value. Despite the rejection, Bird continues to hold a significant share, reflecting its interest in CM.com's technology platform.

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Bird B.V. Profile

Company Name

Bird B.V.

Company Website

https://bird.com/en-us/

HQ Location

Amsterdam, North Holland

Employees

251-500

Social

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Financials

SERIES C