Real-World Case Studies and Customer Success Stories with Bird B.V.

Bird’s Taxi for Email helped Scaled Agile cut email design bottlenecks by 100%. The team reconfigured over 80 automated emails... in hours, not months. Before Taxi, email creation was slow and required many approvals. Now, sales and HR teams can create emails without technical help. The marketing team is free to focus on bigger projects. Scaled Agile increased email volume and kept brand consistency across all teams.
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PagerDuty uses Bird to send real-time incident notifications. Bird delivers 95% of messages in under 2 seconds. The platform provides... 99.99% uptime for SMS and voice alerts. If SMS fails, Bird escalates to voice calls automatically. PagerDuty relies on Bird for global, reliable, and fast notifications. This ensures engineers get alerts when seconds matter.
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Bird helped iCIMS achieve over 98% email deliverability. iCIMS used Bird’s platform to control messaging costs and access detailed email... metrics. Self-service tools let teams quickly resolve email issues. The solution improved communication for over three million platform users. iCIMS can now predict messaging expenses and optimize email engagement.
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Genesys used Bird to build a no-code Email Design System. Over 110 marketers now create emails in one place. The... team achieved 4x more productivity in just 90 days. Bird's platform locked down branding and design, reducing QA time and errors. Integration with Eloqua enabled fast campaign exports and simplified quality checks. Genesys now supports 10+ languages and global collaboration for email campaigns.
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Aimy used Bird's automated messaging to help salons increase repeat bookings by 30%. Salons faced high no-show rates and low... repeat bookings due to manual reminder calls. Bird enabled automated WhatsApp and SMS reminders before appointments and follow-up prompts after visits. AI-generated offers were sent based on service history. Salons saw a 30% rise in repeat bookings and fewer no-shows.
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Aimy used Bird to connect salons with clients through WhatsApp. Salons saw a 30% increase in repeat bookings and a... 50% drop in no-shows. WhatsApp reminders had a 95% read rate, much higher than email. The no-code setup let Aimy launch fast without developers. Salons now manage bookings, reminders, and cancellations in one chat.
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Bird's Taxi for Email helped Scaled Agile cut email design bottlenecks by 100%. The team reconfigured over 80 automated emails... in just hours instead of months. Before Taxi, email creation was slow and required many approvals. Now, sales and HR teams can create emails without technical help. The marketing team is free to focus on other projects. Over 50 A/B tests were run in less than a year, improving campaign quality.
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Bird helped OCUS automate 124,000+ notifications and save 16,500 hours by centralizing communications. OCUS used Bird's low-code platform and WhatsApp... integration to streamline operations. The company replaced 15 fragmented solutions with one omnichannel platform. This led to a 14x boost in efficiency for their global imagery marketplace. OCUS now onboards photographers faster and automates photoshoot assignments, improving customer support and scheduling.
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Bird helped iCIMS achieve over 98% email deliverability. iCIMS used Bird's email API and analytics to improve campaign performance and... reduce messaging costs. Self-service tools let customer support teams quickly resolve email issues. Real-time metrics and direct support improved communication with job applicants. Predictable costs and better engagement data made budgeting easier for iCIMS.
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Aimy used Bird's automated messaging to help salons boost repeat bookings by 30%. Salons faced high no-show rates and low... rebooking. Bird enabled automated WhatsApp and SMS reminders before appointments. After visits, Aimy sent automated rebooking prompts. AI-powered offers were tailored to each customer. Salons saw fewer no-shows and more repeat bookings.
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Bird helped Genesys achieve 4x more email production in just 90 days. Over 100 marketers used Bird’s no-code Email Design... System to build campaigns in 10+ languages. The platform locked down branding, reduced QA time, and enabled global collaboration. Integration with Eloqua allowed fast campaign exports and simplified quality checks. Genesys now creates on-brand, error-free emails faster and at scale.
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PagerDuty uses Bird to send real-time incident notifications. Bird delivers 95% of messages in under 2 seconds. The platform provides... 99.99% uptime for SMS and voice alerts. Multi-channel failover ensures engineers get notified even if SMS fails. Bird supports global delivery in over 180 countries. PagerDuty relies on Bird for critical, time-sensitive communication.
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Bird helped Yoco automate 42% of customer inquiries using WhatsApp and live chat. Agents now handle 4-6 chats at once,... improving efficiency. Customers can switch between chat and WhatsApp without losing context. Yoco sends proactive notifications to merchants, reducing frustration. The solution supports Yoco’s growth while keeping customer service personal and fast.
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Binance used Bird to increase its marketing email volume by 2. 5 times. Bird's AI warming agent helped Binance ramp...up email volume while keeping sender reputation strong. Real-time inbox placement tracking ensured high deliverability. AI-powered content testing kept engagement rates steady. Binance maintained open and click rates even as email volume grew.
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Bird helped BukuWarung increase OTP conversion rates by 15%. BukuWarung used Bird to test and optimize OTP delivery via SMS... and WhatsApp. SMS outperformed WhatsApp, leading to a 97% delivery rate. The company now verifies over 200,000 merchants each month. Bird's platform enabled fast experimentation and better carrier relationships.
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Airwallex used Bird to boost SMS deliverability from 89. 6% to 94.4%. The company expanded SMS coverage to 30 new...countries in just 2 months. Bird automated compliance and reduced onboarding time per country from over a month to 7 days. Direct carrier connections ensured fast 2FA code delivery. Airwallex now explores automation for more processes.
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Bird helped BukuWarung, a fintech super-app for MSMEs in Indonesia, boost OTP conversions by 15%. The team ran an A/B... test comparing SMS and WhatsApp for OTP delivery. SMS outperformed WhatsApp, raising conversion rates to about 97%. Now, BukuWarung verifies over 200,000 merchants monthly, even in remote areas. Bird's platform enabled fast experimentation and reliable delivery.
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Binance used Bird's email API to scale its marketing email volume by 2. 5x, reaching over 150 million sends per...week. The company maintained steady engagement rates and achieved 99.01% inbox placement across more than 100 countries. Bird provided deliverability, analytics, and security that Binance's previous platform could not. Compliance and security features were key for Binance's regulated, global operations. Bird enabled Binance to support its rapid user growth and retention strategy.
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Bird helped Airwallex improve OTP deliverability by 94. 4% across 60+ countries. Airwallex needed a single vendor for SMS, voice,...and lookup authentication. Bird's direct-to-carrier network and real-time route reselection solved regional compliance and delivery issues. The integration used one auth model for all channels, reducing complexity. Airwallex now manages global authentication with one platform and one vendor.
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Yoco used Bird to automate 42% of customer inquiries through WhatsApp and live chat. Agents now handle 4-6 chats at... once, improving efficiency and service quality. Bird enabled seamless omnichannel support, letting customers switch between chat and WhatsApp without losing context. Proactive notifications and personalized self-service journeys reduced support calls. Yoco saw a significant drop in live agent interactions and improved customer satisfaction.
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Binance used Bird to increase its marketing email volume by 2. 5x. The company needed to scale email campaigns without...hurting deliverability. Bird's AI warming agent and real-time reputation monitoring helped Binance ramp up volume while keeping sender reputation strong. Open and click rates stayed steady even as email volume grew. Binance avoided deliverability issues seen with other providers.
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Bird helped BukuWarung increase OTP conversion rates by 15%. BukuWarung used Bird to test and optimize OTP delivery via SMS... and WhatsApp. SMS outperformed WhatsApp, leading to a 97% delivery rate. The company now verifies over 200,000 merchants each month. Bird's platform enabled fast experimentation and cost-effective communication.
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Airwallex used Bird to boost SMS deliverability from 89. 6% to 94.4%. The company expanded SMS coverage to 30 new...countries in just 2 months. Bird automated compliance and reduced onboarding time per country from over a month to 7 days. Direct carrier connections ensured fast 2FA code delivery. Airwallex now explores automation for more processes.
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Sailthru sends over 100 million personalized emails daily using PowerMTA. The company needed a stable, scalable messaging platform to handle... high email traffic and real-time delivery. PowerMTA enabled Sailthru to manage large volumes, transfer messages efficiently, and view queues in real time. Reporting stayed responsive even during peak loads. Sailthru improved customer engagement and retention for ecommerce and media brands worldwide.
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Listrak used Bird PowerMTA to send 1 billion emails monthly for over 1,000 clients. Their old system could not scale... and had poor reporting. Bird PowerMTA let Listrak's small IT team manage complex configurations easily. The platform improved performance with 85% of clients on dedicated VMTAs. Listrak now enjoys effortless scalability and reliable email delivery.
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Bird helped Kognitiv boost email deliverability to 96% and increase email engagement by 12%. Kognitiv used Bird's platform to automate... onboarding and daily campaigns across 50+ markets. The marketing team gained real-time access to campaign data, eliminating manual reporting delays. Campaign efficiency improved by 40%, and engagement with personalized journeys reached 24%. Bird's automation and analytics enabled faster decisions and stronger customer connections.
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Iterable switched to Bird for email delivery. They moved all their messaging in just one week. Bird now sends up... to 1,000 messages per second for Iterable. Email delivery is reliable and fast. Iterable can now offer detailed deliverability analytics to its clients. Customer engagement and revenue are steady with no more sending delays.
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Emma used PowerMTA to handle 400 million emails monthly. Their old PHP-based system could not scale with rising email volumes.... PowerMTA let Emma manage high volumes with flexible logging and easy configuration. Emma saw a 35% annual growth rate in email messaging. The solution helped Emma serve over 45,000 organizations in 51 countries.
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Sailthru uses PowerMTA to send over 100 million personalized emails every day. The company needed a stable, high-volume email delivery... platform to support global campaigns. PowerMTA gave Sailthru real-time queue management and fast, reliable reporting. Sailthru now operates in 51 countries with improved deliverability and performance. The solution helps Sailthru manage large clusters and customize deliverability data.
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Bird helped Kognitiv, a global loyalty solutions provider, achieve a 12% increase in email engagement. Kognitiv reached 96% email deliverability... and 24% engagement with personalized journeys. Campaign setup time dropped significantly, boosting campaign efficiency by 40%. Bird’s platform enabled real-time insights and automation, replacing manual data extraction and external analytics. Kognitiv now delivers more personalized, high-impact campaigns at scale.
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Iterable switched to Bird for email delivery. They moved in just one week. Bird now sends up to 1,000 messages... per second for Iterable. Email reliability and speed improved. Iterable can now offer detailed deliverability analytics to its clients. Customer engagement and revenue are steady with no more sending delays.
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Listrak used Bird PowerMTA to solve major scalability issues with their email sending. Their old system could not handle growing... demand or provide strong reporting. With PowerMTA, Listrak now sends 1 billion emails monthly for over 1,000 clients. 85% of their customers use dedicated VMTAs for better performance. The IT team can easily manage and scale email delivery without downtime. Listrak reports high reliability and effortless growth with Bird PowerMTA.
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Emma used PowerMTA to handle 400 million emails monthly. Their old PHP-based system could not scale with growing demand. PowerMTA... let Emma manage high email volumes with less cost and more flexibility. Emma saw a 35% annual growth rate in email messaging. The solution enabled features like retry controls and better delivery rates. Emma now supports over 45,000 organizations in 51 countries.
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Bird helped Zillow boost email open rates by 161%. Zillow faced low engagement and spam issues with its property alert... emails. Bird provided dedicated IPs, automated warming, and AI-driven send times. Advanced segmentation targeted users by property preferences and behavior. Inbox placement reached 99.7%, making email a top engagement channel for Zillow.
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Bird helped Sunway Property cut response times by 300%. The company used Bird to centralize customer communications and automate lead... qualification through WhatsApp. This led to higher conversion rates and 24/7 customer engagement. Sunway Property also improved feedback collection by digitizing NPS surveys. The sales team now tracks leads and customer interactions in one place, boosting satisfaction and sales.
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Bird helped Propseller automate WhatsApp messaging. Propseller saw a 250% increase in sales conversions after using Bird. Response times improved... by 60%. Automated flows and inbox management made it easier to handle customer inquiries. Propseller now manages more messages and converts more leads. The real estate agency delivers faster, more efficient service to buyers and sellers.
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Houm used Bird to automate lead engagement and appointment scheduling on WhatsApp. The company increased qualified real estate leads by... 64%. Response times dropped, helping agents convert buyers and renters faster. Automated reminders reduced no-shows and improved follow-up. NPS survey completions rose sharply in just one week. Houm now manages more leads efficiently across Chile, Mexico, and Colombia.
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Bird helped Zillow increase email open rates by 161% in the first month. Zillow needed reliable, time-sensitive email delivery for... real estate notifications. Bird's API handled surges and tracked key metrics like opens and clicks. Zillow now sends 200 million emails monthly using Bird. The platform improved deliverability and user engagement for Zillow's campaigns.
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Bird helped Propseller automate WhatsApp messaging, leading to a 250% increase in sales conversions. Propseller used Bird's no-code workflows to... prioritize and respond to hundreds of daily messages. Response times improved by 60%, helping agents connect with buyers faster. Automated flows reduced admin workload and ensured no inquiries were missed. Propseller now manages property viewings and customer communications more efficiently.
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Bird's WhatsApp platform helped Sunway Property cut sales response times by 300%. The real estate developer used Bird to automate... lead qualification and centralize customer communications. Customers now get 24/7 responses, boosting satisfaction and conversion rates. Feedback collection moved from paper to digital, making analysis faster. Sunway plans to expand WhatsApp use for post-sales support and concierge services.
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Bird's WhatsApp integration helped Houm increase qualified real estate leads by 64%. Houm automated appointment reminders and follow-ups, reducing response... time for buyers and renters. Agents used a unified WhatsApp number, making it easier to track conversations and manage leads. NPS survey completions improved in just one week. Houm now engages leads more efficiently across three Latin American markets.
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Bird helped Zillow boost email open rates by 161%. Zillow faced low open rates and emails going to spam. Bird... provided dedicated IPs, AI-optimized send times, and advanced segmentation. Inbox placement reached 99.7%. Zillow saw higher engagement and better deliverability for property alerts.
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Bird helped Ralali cut first-response time by 66%. Ralali switched from email and phone support to WhatsApp using Bird's Inbox... and chatbots. Support agents now handle 10 times more tickets through WhatsApp than email. Ralali serves 22,000 suppliers and 1.5 million merchants with a small team. Their Net Promoter Score rose from 6 to 8.5 after using Bird.
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Podia used Bird’s Enterprise plan to improve email deliverability and reduce spam. They gained granular control with sub-accounts, isolating issues... without affecting all users. Bird’s email validation and custom domains boosted trust and brand credibility. Real-time analytics let Podia track engagement and optimize campaigns. These changes turned email into a key revenue driver for Podia’s creators.
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Bird automated Glovo's partner onboarding using WhatsApp flows and AI document checks. Glovo needed to onboard thousands of new partners... each month. Manual processes were slow and caused errors. Bird's automation increased onboarding efficiency by 300%. The same team now onboards three times more partners. Automated nudges help recover stalled applications.
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Bird's AI agents helped Bazaar Technologies manage over 284,000 WhatsApp messages each month. The company automated order inquiries, product questions,... and delivery updates. AI resolved 85% of customer support requests without human help. Multilingual support in Urdu and English improved customer experience. Bazaar scaled support without needing a bigger team. Bird turned WhatsApp into a key advantage for Bazaar.
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Bird helped Ralali cut first-response time by 66%. Ralali switched from email and phone support to WhatsApp using Bird's platform.... Agents now handle 10 times more tickets through WhatsApp than email. Automated WhatsApp notifications and chatbots improved supplier engagement and reduced late payments. Ralali's Net Promoter Score rose from 6 to 8.5 after using Bird.
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Bird's WhatsApp Business API helped Bazaar Technologies handle 3x more customer volume while cutting support costs by 60%. The company moved... from voice-based to automated, AI-powered WhatsApp support. 85% of customer inquiries were resolved by AI, with first responses in under 50 seconds. Bazaar sent over 284,000 WhatsApp messages monthly, reaching both B2B and B2C customers. The solution enabled Bazaar to scale support without increasing headcount.
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Bird helped Podia transform email from a secondary feature to a main revenue driver. Podia used Bird’s Enterprise plan to... improve email deliverability, reduce spam, and boost trust for thousands of creators. Bird’s tools enabled email validation, sub-account management, and real-time analytics. Podia’s creators gained custom domains and better branding. The partnership allowed Podia’s small team to scale email operations and support rapid growth.
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Nujek used Bird to automate customer support on WhatsApp. They serve over 250,000 customers across Indonesia. Before Bird, Nujek relied... on email and manual WhatsApp, which slowed response times. With Bird's Flow Builder, Nujek made WhatsApp their main support channel and automated key communications. This helped them respond faster, use fewer staff, and collect more customer feedback. Customer satisfaction improved as a result.
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Aramex used Bird to automate WhatsApp communication. The company needed to manage more customer inquiries without hiring more support staff.... Bird enabled automated tracking updates, delivery confirmations, and rescheduling through WhatsApp. AI-powered routing sent messages to the right team. Multilingual support in Arabic and English improved service. Aramex achieved 2.7x agent productivity and now handles 500,000 WhatsApp messages each month.
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Bird helped Aramex move delivery support to WhatsApp self-service. Aramex now handles over 500,000 WhatsApp messages each month. Agents are... 2.7 times more productive compared to phone calls. Customers get faster responses and can track or reschedule deliveries in chat. Aramex aims to cut support calls by 80% as it expands Bird to more countries.
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Nujek used Bird’s WhatsApp Business API and Flow Builder to automate customer support. Before, Nujek relied on email and personal... WhatsApp accounts, which slowed response times. With Bird, WhatsApp became the main support channel, making communication faster and more reliable. Nujek now serves over 250,000 customers across Indonesia with fewer human resources. The team collects more feedback and solves customer issues quickly, boosting satisfaction.
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Bird automated Glovo's partner onboarding using WhatsApp flows and AI document checks. Glovo needed to onboard thousands of new partners... each month. Manual processes were slow and caused errors. Bird's solution automated document submission, verification, and real-time status updates. Glovo increased onboarding efficiency by 300% with the same team size. Automated nudges reduced drop-off rates for new partners.
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Bird enabled Aramex to handle 500,000 WhatsApp messages each month. The logistics company used WhatsApp automation for tracking updates, delivery... confirmations, and rescheduling. AI-powered routing helped categorize and direct inquiries to the right team. Multilingual support in Arabic and English improved customer communication. Aramex achieved 2.7x agent productivity with Bird's solution.
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Bird helped Lenovo cut call center costs by 35% using WhatsApp support. Lenovo migrated its WhatsApp channel with no downtime.... They used IVR deflection, repair status updates, and AI-powered troubleshooting to serve 450,000 customers in eight months. 67% of customers reported being extremely satisfied. Lenovo plans to expand support channels and automate more services with Bird.
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Bird helped Expert connect 225+ agents with customers using WhatsApp. Expert added a WhatsApp button to product pages, letting shoppers... chat with local experts in real time. Bird’s tools routed messages to the right store and centralized all communications. Expert now handles over 50,000 WhatsApp messages monthly. This led to an 80% conversion rate from inbound leads to sales.
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Bird helped Lenovo cut inbound call center costs by 35% using WhatsApp for customer support. Lenovo migrated its WhatsApp channel... with no downtime, serving 450,000 customers in eight months. The solution included IVR deflection, repair status updates, and AI-powered troubleshooting. 67% of customers reported being extremely satisfied. Lenovo's team could focus on complex issues, improving productivity and customer experience.
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Bird helped Expert connect 225+ agents with customers using WhatsApp. Expert added a WhatsApp button to product pages, letting shoppers... chat with agents in real time. This made online shopping feel more personal, like in-store visits. Expert now handles over 50,000 WhatsApp messages each month. The new system led to an 80% conversion rate from inbound leads to sales.
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Bird helped SuperVista boost email open rates by 325% and leads by 200% in just two months. SuperVista, a digital... hybrid optician, faced slow communication updates and poor email deliverability. With Bird's no-code email analytics and dedicated support, SuperVista improved deliverability and reduced appointment no-shows by 10%. The marketing team now quickly experiments with targeted email offers, driving higher engagement and brand loyalty.
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Bird CRM helped NihaoJewelry cut customer response times by 50%. The company unified 20 WhatsApp Business accounts into one platform.... This made it easier for sales reps to talk to customers across email, WhatsApp, and Facebook Messenger. NihaoJewelry also improved its NPS by 33%. The sales team now spends less time on admin and more on selling. Customer conversations are now more personal and efficient.
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Bird helped Matahari boost conversion rates by 2. 5x using WhatsApp marketing. Matahari sent over 15 million WhatsApp messages with...a 98% delivery rate. The retailer reached 1.75 million customers and saw a 6.5% conversion rate, much higher than the industry average. Bird's platform enabled two-way conversations and targeted loyalty offers. Spam detection features improved customer support efficiency.
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Bird helped Matahari, Indonesia's largest retailer, boost conversion rates by 2. 5x using WhatsApp marketing. Matahari sent over 15 million...WhatsApp messages with a 98% delivery rate. The retailer achieved a 6.5% conversion rate, far above the industry average. Customers could chat directly with sales agents for product info. Bird's AI tools also helped Matahari detect and prevent spam. Matahari now plans to expand WhatsApp campaigns to more business areas.
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Guardian Life used Bird to send transactional notifications to 27 million customers. They needed fast, reliable email delivery for policyholder... communications. Bird integrated with Exstream to provide real-time, personalized messages and delivery tracking. Guardian Life gained real-time reporting and flexible delivery options. This improved message reliability and regulatory compliance.
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Bird helped ComparaOnline boost car and travel insurance conversions by 18%. The company automated lead qualification and re-engagement using WhatsApp... and CRM integration. Sales reps now focus on qualified leads and spend less time on manual tasks. Automated reminders reduced drop-offs and late payments. Customers get more personalized experiences, leading to higher sales.
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Guardian Life used Bird to send reliable transactional notifications to its customers. The company needed fast, dependable email delivery for... policyholder communications. Bird integrated with Guardian Life’s Exstream platform, enabling real-time personalized messages and end-to-end message tracking. Guardian Life now benefits from real-time reporting and flexible delivery options. This ensures regulatory compliance and a strong customer experience.
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Bird helped ComparaOnline automate lead qualification and re-engagement using WhatsApp. The company faced high friction in its car and travel... insurance sales process. Bird enabled automated reminders and centralized conversations, reducing manual work. ComparaOnline saw an 18% increase in insurance conversions. Sales reps now focus on qualified leads and engage customers across Latin America.
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Bird helped Bumrungrad International Hospital connect with 1. 1 million patients from 190 countries. The hospital needed a secure omnichannel...platform to reach local and international patients using chat apps like Line, WhatsApp, and Facebook Messenger. Bird integrated with Salesforce, giving staff a single view of all patient conversations. Now, every patient message is tracked, and no interaction is missed. Bumrungrad uses AI language detection to support patients in Thai, English, Japanese, and Arabic.
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Bird helped Bumrungrad International Hospital reach 1. 1 million patients from 190 countries using an omnichannel chat strategy. The hospital...faced challenges with language barriers and time zones, making phone and email ineffective for many patients. Bird integrated with Salesforce and supported Line, WhatsApp, and Facebook Messenger, centralizing all patient chats. AI language detection routed messages to teams in Thai, English, Japanese, and Arabic. After Bird, Bumrungrad no longer misses patient interactions and delivers more responsive, patient-centric care.
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Bird helped Bumrungrad International Hospital connect with 1. 1 million patients from 190 countries each year. The hospital needed secure,...omnichannel communication to serve diverse patient preferences, including WhatsApp, Line, and Facebook Messenger. Bird integrated with Salesforce, centralizing all patient interactions and ensuring compliance with healthcare regulations. After implementation, Bumrungrad no longer missed patient messages and improved response times. The hospital now offers chat in multiple languages, making patient care more accessible and efficient.
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Bird's AI agent helps Al Jazeera's fact-checking agency handle thousands of daily WhatsApp requests. The AI checks claims against a... verified database and resolves 20% of requests automatically. Users get answers in WhatsApp, while complex cases go to human experts. This lets fact-checkers focus on the hardest problems. Response times are faster and misinformation is addressed at scale.
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Bird helped Al Jazeera's Sanad agency give journalists 24/7 fact-checking over WhatsApp. Reporters now get instant verification, even from remote... areas. The WhatsApp bot resolves 20% of requests automatically, with no agent needed. Fact-checking requests grew 173% in a year. Now, 44% of active journalists use the WhatsApp service. This automation helps fight misinformation and speeds up news verification.
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Bird's AI agent helped Al Jazeera automate fact-checking on WhatsApp. The system resolved 20% of verification requests without human help.... Users submit claims and get results directly in WhatsApp. Complex cases go to human fact-checkers with AI-prepared context. This lets staff focus on the hardest misinformation cases. Response times improved and manual workload dropped.
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Bird helped Traveloka improve customer messaging by moving email and WhatsApp to a single platform. Traveloka used Bird’s tools to... lower messaging costs and keep high deliverability rates. A custom bot built with Bird Flows sped up customer service and order creation. Users now get faster help through both the app and WhatsApp. Traveloka’s marketing and transactional emails reach more people, boosting ROI and customer satisfaction.
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Syngenta used Bird to boost engagement with millions of farmers. They saw a 35% increase in engagement via WhatsApp and... SMS. The company moved 2.5 million farmers to their Cropwise Grower platform. Campaign relevance improved by 25% through better segmentation. Bird enabled Syngenta to send personalized, timely messages and track response rates. This helped Syngenta build stronger connections and support for farmers.
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Bird helped OCUS automate over 124,000 notifications and save 16,500 hours by centralizing communications. OCUS replaced 15 fragmented tools with... Bird's low-code platform, boosting efficiency by 14 times. The solution enabled faster onboarding, automated photoshoot assignments, and secure WhatsApp number masking. OCUS now delivers faster service and supports multiple channels, including WhatsApp, SMS, and email. The team can build custom tools without engineers, making operations scalable and efficient.
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Bird helped Traveloka improve customer experience by moving email and WhatsApp messaging to one platform. Traveloka used Bird’s deliverability audit... to boost inbox rates and lower messaging costs. A custom bot built with Bird Flows sped up customer service by handling initial queries before agent handoff. Two-way WhatsApp messaging and reliable email delivery made support faster and more personal. Traveloka now supports millions of users with better communication and scalable service.
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