Hootsuite Overview

Hootsuite enables management and analysis of social posts across 20+ networks. Key features streamline social media flow.

Use Cases

Customers recommend Social Media Management, Communication Management, Engagement Management, as the business use cases that they have been most satisfied with while using Hootsuite.

Other use cases:

  • Content Management
  • Social Media Marketing
  • Advertisement
  • Collaboration
  • Campaign Management
  • Lead Engagement
  • Media Planning
See all use cases See less use cases

Business Priorities

Improve Digital And Social Presence and Acquire Customers are the most popular business priorities that customers and associates have achieved using Hootsuite.

Other priorities:

  • Improve ROI
  • Build Brand Awareness
  • Enhance Customer Relationships
  • Improve Brand Engagement
  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve Internal Communications
  • Grow Market Share
  • Enter New Markets Internationally Or Locally
  • Launch New Products
  • Establish Thought Leadership
  • Improve Efficiency
  • Improve Visibility
  • Improve Consistency
  • Manage Risk
  • Improve Stakeholder Relations
  • Increase Customer Life Time Value
  • Improve Navigation
See all business priorities See less business priorities

Hootsuite Use-Cases and Business Priorities: Customer Satisfaction Data

Hootsuite works with different mediums / channels such as Social Media.

Hootsuite's features include Dashboard, Personalization, Alerts: Popups & Notifications, etc. and Hootsuite support capabilities include AI Powered, Phone Support, Email Support, etc. also Hootsuite analytics capabilities include Analytics, and Custom Reports.

Reviews

"It's difficult to know if you're hiring a skilled social media marketing professional. I'm so thankful there's now a standard for social media education and recognized certification we can reference when evaluating skills." - Darian Kovacs

Peer review evidence (same sources as the product rating summary)

"...It is very appropriate to manage personal social networks, since the free version only supports 3 social profiles...." Peer review by María Barreto, Desarrollador Web Senior, MT Marketing C.A.
"...I love the ability to schedule social posts directly in one dashboard (Facebook, Twitter, Google+, and LinkedIn)...." Peer review by Anat H.
"...We used it as a tool to streamline our social media engagement and presence...." Peer review by Barbara Carneiro, Disciple & Head Honcho, Word Revolution

Hootsuite, Renderforest Video, Walls.io, Statusbrew, Eclincher social media management, etc., all belong to a category of solutions that help Social Media Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Hootsuite

Top Industries

  • Marketing and Advertising
  • Education
  • Non-Profit Organization Management

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Hootsuite is popular in Marketing And Advertising, Education, and Non-Profit Organization Management and is widely used by Small Business, Mid Market, and Enterprise.

Hootsuite Customer wins, Customer success stories, Case studies

What makes Hootsuite ideal for Social Media Management?

What solutions does Hootsuite provide for Communication Management?

What benefits does Hootsuite offer for Engagement Management?

How does Hootsuite facilitate Content Management?

How does Hootsuite address your Social Media Marketing Challenges?

23 buyers and buying teams have used Cuspera to assess how well Hootsuite solved their Social Media Marketing needs. Cuspera uses 58847 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social Media Marketing needs.

CUSTOMERS TESTIMONIALS
Hootsuite testimonial

Darian Kovacs

Principal and Director of Strategy

Jelly Marketing

It's difficult to know if you're hiring a skilled social media marketing professional. I'm so thankful there's now a standard for social media education and recognized certification we can reference when evaluating skills. Testimonial By Darian Kovacs
Hootsuite testimonial

Heather Bisset

Corporate Affairs Manager

pfizer

Today, we're building out integrated plans that include social media strategy, so that colleagues have time to review, add input, and feel confident that our efforts are within regulations and results-oriented. ASMS helped me better understand how to strategically fit social into the strategic plan...ning process.

Testimonial By Heather Bisset
Hootsuite testimonial

Nick Nunes

Social Media and Search Manager

Bell

I found the case studies particularly helpful. In the B2B space, I'm not necessarily thinking of how other businesses are marketing to customers, but they made me think outside of the box; that knowledge adds value to my partnerships across Bell. Testimonial By Nick Nunes
CUSTOMERS TESTIMONIALS
Hootsuite testimonial

Darian Kovacs

Principal and Director of Strategy

Jelly Marketing

It's difficult to know if you're hiring a skilled social media marketing professional. I'm so thankful there's now a standard for social media education and recognized certification we can reference when evaluating skills. Testimonial By Darian Kovacs
Hootsuite testimonial

Heather Bisset

Corporate Affairs Manager

pfizer

Today, we're building out integrated plans that include social media strategy, so that colleagues have time to review, add input, and feel confident that our efforts are within regulations and results-oriented. ASMS helped me better understand how to strategically fit social into the strategic plan...ning process.

Testimonial By Heather Bisset
Hootsuite testimonial

Nick Nunes

Social Media and Search Manager

Bell

I found the case studies particularly helpful. In the B2B space, I'm not necessarily thinking of how other businesses are marketing to customers, but they made me think outside of the box; that knowledge adds value to my partnerships across Bell. Testimonial By Nick Nunes
 

Vancouver-based Hootsuite standing by ICE contract

Hootsuite, a social media management platform, is maintaining its contract with U.S. federal agencies, including ICE, despite internal employee objections. The contract, initially a $95,000 pilot pro...ject, could expand significantly. Hootsuite's CEO, Irina Novoselsky, affirmed the deal's continuation, provided ICE adheres to the platform's terms of service, which prohibit law enforcement use. Internal discussions revealed concerns over the potential misuse of Hootsuite's social listening technology.

Read on →
 

Sodexo Universities - Hospitality - Very Large

Gaithersburg, USA

Sodexo Universities used Hootsuite to connect with students across 380 campuses. They managed over 800 social media accounts to boost engagement and satisfaction. Hootsuite helped them train 100 on-s...ite marketing managers and centralize content planning. Their "Thx :) for Making My Day!" campaign saw over 1 million engagements and 10,000 student submissions. Sodexo won a Loyalty360 Silver Award for customer experience metrics.

 

NBA team - Sports - Large

USA

Talkwalker by Hootsuite helped an NBA team boost social video views by 352% and social impressions by 46%. The team used audience and sentiment insights to create more original, authentic content. En...gagement rose 27% across social channels, even with fewer posts. Data-driven reporting made it easy to track top posts and prove business impact. The results supported hiring a new team member to expand content efforts.

 

Melia Hotels International - Hospitality - Very Large

Palma de Mallorca, Spain

Hootsuite helped Melia Hotels International manage a 170% spike in social media mentions during the COVID-19 crisis. The company unified communications across 127 hotel profiles using Hootsuite Inbox... for fast customer response. Melia ran a #StaySafewithMelia campaign with 34 influencers, achieving 1.8 million engagements and a 4x return. Employees shared campaign content 6,500 times, reaching 5.6 million people. Social listening and ambassador programs built loyalty and supported business recovery.

 

A global insurance provider - Insurance - Large

Hootsuite helped a global insurance provider achieve $76 million in revenue and savings. The company used Hootsuite to drive business impact through social media. They improved their social strategy ...and centralized their efforts. This led to measurable financial results. The case highlights the value of social media management for large enterprises.

 

University of Sydney - Education - Very Large

Sydney, Australia

Hootsuite helped the University of Sydney align its social media strategy across 36 official channels. The university saw a 31.5% increase in brand sentiment and a 4x higher Instagram campaign engage...ment rate. Social video views rose by 41% year-over-year. The team used Hootsuite and Talkwalker to track sentiment and manage brand reputation. Integration with Adobe Experience Manager enabled full tracking of the student journey from social engagement to application.

How to Use the App Directory in Hootsuite

Video Thumbnail

Frequently Asked Questions(FAQ)

for Hootsuite

What is Hootsuite?

Hootsuite is a social media management platform for advertising ,social media , digital marketing teams to find prospects and schedule content, review analytics, and engage with customers.

It provides capability to improve ad effectiveness, make data driven business decisions, monitor brands, and expand social reach by using social analytics solution. It helps in scheduling, managing report on social media content .There are both full and lite versions of the service.

It provides a browser-based dashboard that allows users to keep their social media brands updated. It provides ability to submit messages to a variety of social media services, through its integrations with Facebook, Google, Twitter etc. It helps build smart, scalable and automated workflows for delivering and demonstrating ROI.

What is Hootsuite used for?

Hootsuite is a Social Media Marketing Software mainly used by its customers to Improve Digital And Social Presence and Acquire Customers by Social Media Management, Communication Management and Engagement Management .

What are the top features of Hootsuite?

Dashboard, Personalization and Alerts: popups & Notifications are some of the top features of Hootsuite.

Who uses Hootsuite?

Hootsuite is used by Marketing And Advertising, Education and Non-Profit Organization Management among other industries.

What are Hootsuite alternatives?

Renderforest Video, Walls.Io, Statusbrew and Eclincher Social Media Management are popular alternatives for Hootsuite.

Where is Hootsuite located?

Hootsuite is headquartered at 5 E 8th Ave, Vancouver, BC V5T 1R6, Canada.
lightning

Peers used Hootsuite for social media management and communication management

Hootsuite Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.74/5

Read Reviews (48)
Analytics

4.07/5

Read Reviews (3366)
Custom Reports

4.02/5

Read Reviews (7387)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.74/5

Read Reviews (48)
Analytics

4.07/5

Read Reviews (3366)
Custom Reports

4.02/5

Read Reviews (7387)

Software Failure Risk Guidance

?

for Hootsuite

Overall Risk Meter

Low Medium High

Top Failure Risks for Hootsuite

Hootsuite Inc. News

Product

Hootsuite Releases an Enhanced Inbox to Help Digital Marketers Streamline Their Customer Service Experience on Social

Hootsuite has launched an enhanced inbox feature designed to help digital marketers improve customer service on social media platforms. This update aims to streamline communication and enhance user experience by integrating advanced tools for managing social interactions more efficiently.

Product

Hootsuite Analytics: Social ROI for Small Business

Hootsuite has enhanced its analytics capabilities to help small businesses improve social media ROI. The platform now integrates with Google Analytics 5, enabling users to track social media campaigns' impact on website conversions and revenue. Hootsuite's advanced features, like real-time sentiment analysis and A/B testing, offer businesses actionable insights to optimize their social media strategies.

Executive

Hootsuite founder Ryan Holmes is back as interim CEO, replacing ...

Ryan Holmes, founder of Hootsuite, returns as interim CEO, replacing the outgoing executive. This leadership change aims to guide the company through its next phase of growth and innovation in social media management.

Product

Hootsuite Releases 2026 Social Playbook with Templates for Instagram ...

Hootsuite has released its 2026 social playbook, offering detailed strategies and templates for automating the scheduling of Instagram Reels and TikTok videos. This guide is designed to help small businesses maintain consistent posting without daily management burdens. It includes role-based permissions, standardized naming conventions, and AI-driven optimization for hashtags and posting times, aiming to enhance engagement and ROI.

Hootsuite Inc. Profile

Company Name

Hootsuite Inc.

Company Website

https://hootsuite.com/

Year Founded

2008

HQ Location

5 E 8th Ave, Vancouver, BC V5T 1R6, Canada

Employees

501-1000

Social

Financials

SERIES C