Sparkcentral Overview
This is a summary of the comprehensive capabilities and benefits of Sparkcentral based on over 960 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Sparkcentral, Verint Messaging, Customers.ai, MessageBird, Zendesk For Service, etc., all belong to a category of solutions that help Conversational Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Sparkcentral is right for your needs? Our Cuspera AI engine can evaluate how Sparkcentral fits your specific business needs, industry, and context. Get your personalized assessment report today.
Sparkcentral supports business activities such as:
- Engagement Management
- Social Media Management
- Helpdesk Management
- Communication Management
- Customer Feedback Management
Sparkcentral can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Establish Thought Leadership, Improve Visibility, Improve Consistency, etc. It can help manage these activities if you use Social Media Twitter Phone Calls etc. for these needs. As a solution, Sparkcentral's capabilities include Alerts: Popups & Notifications, Micro Customer Segmenting, Dashboard, etc.
Sparkcentral was founded in 2008. Utilities Vertical is its biggest customer base.
Reviews
"...Sparkcentral Sparkcentral enables social engagement teams to deliver frictionless customer service on Twitter, Facebook, Instagram, WhatsApp, and more, making digital engagement with your brand memorableZohodesk is an award-winning context-aware customer service software that helps support teams deliver timely help to their customers across channels like email, phone, chat, social media, and moreZendesk Allows your business to have natural conversations with your customers, without letting them feel what s going on behind the scenes...." We Are Sunsetting Reply, Here s Everything You Need to Know
Cuspera Reviews
8 buyers and buying teams have used Cuspera to assess how well Sparkcentral solved their Conversational Marketing needs. Cuspera uses 960 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversational Marketing needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Sparkcentral.
Use Cases
Peers recommend Engagement Management , Social Media Management , Helpdesk Management , as the business use cases that they have been most satisfied while using Sparkcentral.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with Social Media and Twitter |
4.95/5 ★ |
"...Sparkcentral Sparkcentral enables social engagement teams to deliver frictionless customer service on Twitter, Facebook, Instagram, WhatsApp, and more, making digital engagement with your brand memorableZohodesk is an award-winning context-aware customer service software that helps support teams deliver timely help to their customers across channels like email, phone, chat, social media, and moreZendesk Allows your business to have natural conversations with your customers, without letting them feel what s going on behind the scenes...." We Are Sunsetting Reply, Here s Everything You Need to Know |
| engaging and following up |
4.96/5 ★ |
"...Sparkcentral s reporting functionality and real-time metrics dashboard have given us an intuitive and simple way to keep a pulse on our social media engagement...." Peer review by Laurie Meacham, Manager Customer Commitment, JetBlue |
| Social Media Management with Social Media and Phone Calls |
4.53/5 ★ |
"...Manage messaging, social and chat with one Digital Customer Service solution. ..." Sparkcentral |
| engaging on social media |
4.78/5 ★ |
"...Sparkcentral offers a means by which to organize, distribute, track and index our engagement through Social Media as well as open access to our employees without given them the "master key" to our accounts...." Peer review by Andrew (Drew) Johnston, Social Media Coordinator, (mt) Media Temple |
| social media analytics |
4.06/5 ★ |
"...It saves us a lot of time and has facilitated the generation of reports and analytics...." Peer review by Alex B, Customer Support Professional |
| managing social media account |
4.62/5 ★ |
"...In time past we had social media accounts which we paid very little attention as we just never got around to appointing a staff to man this mediums...." Peer review by Suyi Harrison I, Founder |
| scheduling post to social media |
4.16/5 ★ |
"...At the company I work for we really enjoy using Sparkcentral as the tool to manage our social media posts...." Peer review by Melinda Cox, Digital Care Specialist, Direct Energy |
| Helpdesk Management with Phone Calls |
4.90/5 ★ |
"...When I am in the middle of a phone call for customer support or retention this makes it so easy to ask my team lead any question I may need to ask with out having to drag the call out by getting up and asking...." Peer review by Bethany E, Physical Therapist |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with Social Media and Twitter |
4.95/5 ★ |
"...Sparkcentral Sparkcentral enables social engagement teams to deliver frictionless customer service on Twitter, Facebook, Instagram, WhatsApp, and more, making digital engagement with your brand memorableZohodesk is an award-winning context-aware customer service software that helps support teams deliver timely help to their customers across channels like email, phone, chat, social media, and moreZendesk Allows your business to have natural conversations with your customers, without letting them feel what s going on behind the scenes...." We Are Sunsetting Reply, Here s Everything You Need to Know |
|
| engaging and following up |
4.95/5 ★ |
| Social Media Management with Social Media and Phone Calls |
4.53/5 ★ |
"...Manage messaging, social and chat with one Digital Customer Service solution. ..." Sparkcentral |
|
| engaging on social media |
4.53/5 ★ |
| social media analytics |
4.53/5 ★ |
| managing social media account |
4.53/5 ★ |
| scheduling post to social media |
4.53/5 ★ |
| Helpdesk Management with Phone Calls |
4.90/5 ★ |
"...When I am in the middle of a phone call for customer support or retention this makes it so easy to ask my team lead any question I may need to ask with out having to drag the call out by getting up and asking...." Peer review by Bethany E, Physical Therapist |
|
21+ more Business Use Cases
Our AI advisor, Wyz, harnessed 960 insights from peers and experts to help you assess how these Sparkcentral use cases fit your Conversational Marketing needs.
Frequently Asked Questions(FAQ)
for Sparkcentral
What is Sparkcentral?
What is Sparkcentral used for?
What are the top features of Sparkcentral?
Who uses Sparkcentral?
What are Sparkcentral alternatives?
Where is Sparkcentral located?
Popular Business Setting
for Sparkcentral
Top Industries
- Utilities
- Telecommunications
- Marketing and Advertising
Popular in
- Large Enterprise
- Mid Market
- Small Business
Peers used Sparkcentral to Enhance customer relationships and Acquire customers
Sparkcentral Alternatives
Peer and Expert Opinion on Features
for Sparkcentral
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Alerts: popups & Notifications | Read Reviews (14) |
| Micro customer segmenting | Read Reviews (14) |
| Dashboard | Read Reviews (10) |
| bot | Read Reviews (10) |
| Personalization | Read Reviews (9) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Alerts: popups & Notifications | Read Reviews (14) |
| Micro customer segmenting | Read Reviews (14) |
| Dashboard | Read Reviews (10) |
| bot | Read Reviews (10) |
| Personalization | Read Reviews (9) |
IT and Other Capabilities
for Sparkcentral
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (22) |
| Data Import | Read Reviews (91) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (22) |
| Data Import | Read Reviews (91) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (18) |
| 24/7 Support | Read Reviews (261) |
| Phone Support | Read Reviews (13) |
| Email Support | Read Reviews (7) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (18) |
| 24/7 Support | Read Reviews (261) |
| Phone Support | Read Reviews (13) |
| Email Support | Read Reviews (7) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (7) |
| Custom Reports | Read Reviews (76) |
| Analytics | Read Reviews (30) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (7) |
| Custom Reports | Read Reviews (76) |
| Analytics | Read Reviews (30) |
Software Failure Risk Guidance
?for Sparkcentral
Overall Risk Meter
Top Failure Risks for Sparkcentral
Vendor Profile Details
HQ Location
5 E 8th Ave, Vancouver, BC V5T 1R6, Canada
Employees
501-1000
Social
Financials
SERIES C
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