Freshdesk Messaging Overview
This is a summary of the comprehensive capabilities and benefits of Freshdesk Messaging based on over 2809 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Freshdesk Messaging, Olark, Userlike, Zoho SalesIQ, Haptik, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Freshdesk Messaging is right for your needs? Our Cuspera AI engine can evaluate how Freshdesk Messaging fits your specific business needs, industry, and context. Get your personalized assessment report today.
Freshdesk Messaging supports business activities such as:
- Engagement Management
- Helpdesk Management
- Communication Management
- Customer Feedback Management
- Training & Onboarding
Freshdesk Messaging can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Increase Sales & Revenue, Improve Internal Communications, Improve Brand Engagement, etc. It can help manage these activities if you use Chat Website Phone Calls etc. for these needs. As a solution, Freshdesk Messaging's capabilities include Bot, Ticketing, Personalization, etc.
Freshdesk Messaging was founded in 2010. Consumer Services Vertical is its biggest customer base.
Reviews
"Freshdesk Messaging (and WhatsApp) is the #1 customer engagement tool in our organisation, whether it is sales or support. Our customer-facing folks spend 80% of their time on Freshdesk Messaging everyday " - Mayyer Saleh
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Freshdesk Messaging solved their Live Chat needs. Cuspera uses 2809 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Freshdesk Messaging.
Use Cases
Peers recommend Engagement Management , Helpdesk Management , Communication Management , as the business use cases that they have been most satisfied while using Freshdesk Messaging.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with Chat and Website |
4.85/5 ★ |
"...Our support team engages with the customers and helps make the product better, and solve their issues...." Peer review by Anshul M, Senior Product Engineer, Consumer Electronics |
| engaging and following up |
4.77/5 ★ |
"...<60 minutes Customer Satisfaction Not measured 4.8/5 Missed conversations FinAccel delivers proactive engagement with its visitors and customers...." Case Study FinAccel |
| Helpdesk Management with Chat and Phone Calls |
4.62/5 ★ |
"...Integrations with third-party software (such as CRM and helpdesk) are great for increasing performance and effectively managing workflows...." Peer review by G2 User |
| Communication Management with Chat, Website, E-Mail and Social Media |
4.97/5 ★ |
"...Freshchat is helping our clients or the website visitors to contact us without them calling us or sending us emails. ...." Peer review by Verified Reviewer, Information Technology and Services |
| sending & publishing communications |
4.96/5 ★ |
"...Freshchat allows you to send a triggered message to your website visitors and actively helps your sales and marketing team. ..." 10 Best Intercom Alternatives in 2019 Reliable Live Chat & Customer Support for Businesses! |
| tracking & monitoring communications |
4.67/5 ★ |
"...It is excellent for capturing leads, it allows us to monitor and classify messages and configure automatic responses in the chat...." Peer review by G2 User |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with Chat and Website |
4.85/5 ★ |
"...Our support team engages with the customers and helps make the product better, and solve their issues...." Peer review by Anshul M, Senior Product Engineer, Consumer Electronics |
|
| engaging and following up |
4.85/5 ★ |
| Helpdesk Management with Chat and Phone Calls |
4.62/5 ★ |
"...Integrations with third-party software (such as CRM and helpdesk) are great for increasing performance and effectively managing workflows...." Peer review by G2 User |
|
| Communication Management with Chat, Website, E-Mail and Social Media |
4.97/5 ★ |
"...Freshchat is helping our clients or the website visitors to contact us without them calling us or sending us emails. ...." Peer review by Verified Reviewer, Information Technology and Services |
|
| sending & publishing communications |
4.97/5 ★ |
| tracking & monitoring communications |
4.97/5 ★ |
44+ more Business Use Cases
Our AI advisor, Wyz, harnessed 2809 insights from peers and experts to help you assess how these Freshdesk Messaging use cases fit your Live Chat needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Freshdesk Messaging (and WhatsApp) is the #1 customer engagement tool in our organisation, whether it is sales or support. Our customer-facing folks spend 80% of their time on Freshdesk Messaging everyday Testimonial By Mayyer Saleh |
|
So all of a sudden our electronic channel started generating 40% of the revenue which we did not have before; which we would have lost if not for the WhatsApp + Freshdesk Messaging Integration. The way we look at this integration has changed. They use this as a revenue generating tool on top of usi...ng it as a customer support tool. |
|
|
Freshdesk Messaging helps us meet and engage our customers where they are, on the channels they are on. Testimonial By Michael Hopkins |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Mayyer Saleh General Manager Kaafmeem |
Freshdesk Messaging (and WhatsApp) is the #1 customer engagement tool in our organisation, whether it is sales or support. Our customer-facing folks spend 80% of their time on Freshdesk Messaging everyday Testimonial By Mayyer Saleh |
|
Pieter-Ben Pienaar Head of IT & Technology NuDebt |
So all of a sudden our electronic channel started generating 40% of the revenue which we did not have before; which we would have lost if not for the WhatsApp + Freshdesk Messaging Integration. The way we look at this integration has changed. They use this as a revenue generating tool on top of usi...ng it as a customer support tool. |
|
Michael Hopkins VP Sales and Service Blue Nile |
Freshdesk Messaging helps us meet and engage our customers where they are, on the channels they are on. Testimonial By Michael Hopkins |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study CISSRead More |
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Case Study PounditRead More |
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Case Study DunzoRead More |
Frequently Asked Questions(FAQ)
for Freshdesk Messaging
What is Freshdesk Messaging?
What is Freshdesk Messaging used for?
What are the top features of Freshdesk Messaging?
Who uses Freshdesk Messaging?
What are Freshdesk Messaging alternatives?
Where is Freshdesk Messaging located?
Popular Business Setting
for Freshdesk Messaging
Top Industries
- Consumer Services
- Financial Services
- Retail
Popular in
- Small Business
- Enterprise
- Mid Market
Peers used Freshdesk Messaging to Enhance customer relationships and Acquire customers
Freshdesk Messaging Alternatives
Peer and Expert Opinion on Features
for Freshdesk Messaging
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| bot | Read Reviews (133) |
| Ticketing | Read Reviews (95) |
| Personalization | Read Reviews (62) |
| Widgets | Read Reviews (37) |
| Alerts: popups & Notifications | Read Reviews (36) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| bot | Read Reviews (133) |
| Ticketing | Read Reviews (95) |
| Personalization | Read Reviews (62) |
| Widgets | Read Reviews (37) |
| Alerts: popups & Notifications | Read Reviews (36) |
IT and Other Capabilities
for Freshdesk Messaging
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (85) |
| Data Import | Read Reviews (142) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (85) |
| Data Import | Read Reviews (142) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (179) |
| Email Support | Read Reviews (39) |
| Phone Support | Read Reviews (43) |
| 24/7 Support | Read Reviews (713) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (179) |
| Email Support | Read Reviews (39) |
| Phone Support | Read Reviews (43) |
| 24/7 Support | Read Reviews (713) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (27) |
| Analytics | Read Reviews (33) |
| Custom Reports | Read Reviews (198) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (27) |
| Analytics | Read Reviews (33) |
| Custom Reports | Read Reviews (198) |
Software Failure Risk Guidance
?for Freshdesk Messaging
Overall Risk Meter
Top Failure Risks for Freshdesk Messaging
Vendor Profile Details
HQ Location
2950 S. Delaware Street, Suite 201, San Mateo CA 94403
Employees
1001-5000
Social
Financials
SERIES H
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