Freshdesk Messaging Overview
Freshdesk Messaging is a modern software for teams to excel in customer conversations across various digital channels using AI and human assistance. It offers smart self-service, unified inbox, and proactive messaging.
Use Cases
Customers recommend Engagement Management, Helpdesk Management, Communication Management, as the business use cases that they have been most satisfied with while using Freshdesk Messaging.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Freshdesk Messaging.
Freshdesk Messaging Use-Cases and Business Priorities: Customer Satisfaction Data
Freshdesk Messaging works with different mediums / channels such as Chat. Website. Phone Calls etc.
Freshdesk Messaging's features include Bot, Ticketing, Personalization, etc. and Freshdesk Messaging support capabilities include Chat Support, AI Powered, Email Support, etc. also Freshdesk Messaging analytics capabilities include Analytics, and Custom Reports.
Reviews
"So all of a sudden our electronic channel started generating 40% of the revenue which we did not have before; which we would have lost if not for the WhatsApp + Freshdesk Messaging Integration. The way we look at this integration has changed. They u...se this as a revenue generating tool on top of using it as a customer support tool." - Pieter-Ben Pienaar
Freshdesk Messaging, Helpcrunch, SurveyMethods, Simplesat, Delighted platform, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Freshdesk Messaging
Top Industries
- Consumer Services
- Financial Services
- Retail
Popular in
- Small Business
- Enterprise
- Mid Market
Freshdesk Messaging is popular in Consumer Services, Financial Services, and Retail and is widely used by Small Business, Enterprise, and Mid Market.
Comprehensive Insights on Freshdesk Messaging Use Cases
How can Freshdesk Messaging enhance your Engagement Management process?
What solutions does Freshdesk Messaging provide for Helpdesk Management?
How efficiently Does Freshdesk Messaging manage your Communication Management?
What makes Freshdesk Messaging ideal for Customer Feedback Management?
What benefits does Freshdesk Messaging offer for Onboarding?
44+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Freshdesk Messaging solved their Live Chat needs. Cuspera uses 2809 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
So all of a sudden our electronic channel started generating 40% of the revenue which we did not have before; which we would have lost if not for the WhatsApp + Freshdesk Messaging Integration. The way we look at this integration has changed. They use this as a revenue generating tool on top of usi...ng it as a customer support tool. |
|
Visitors are more likely to engage from a channel if it looks good and offers a great experience. And Freshdesk Messaging helps us with precisely that. It was the best choice in terms of functionality and pricing. Testimonial By Kyu Renegado |
|
We needed a partner that would iterate fast with us, listen to the feedback, deliver the features that we need and constantly improve. Freshworks has proven to be such a partner. Testimonial By Tien |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Pieter-Ben Pienaar Head of IT & Technology NuDebt |
So all of a sudden our electronic channel started generating 40% of the revenue which we did not have before; which we would have lost if not for the WhatsApp + Freshdesk Messaging Integration. The way we look at this integration has changed. They use this as a revenue generating tool on top of usi...ng it as a customer support tool. |
|
Kyu Renegado Head of Customer Happiness and Sales Poundit |
Visitors are more likely to engage from a channel if it looks good and offers a great experience. And Freshdesk Messaging helps us with precisely that. It was the best choice in terms of functionality and pricing. Testimonial By Kyu Renegado |
|
Tien Product Manager Klarna |
We needed a partner that would iterate fast with us, listen to the feedback, deliver the features that we need and constantly improve. Freshworks has proven to be such a partner. Testimonial By Tien |
Case Studies
Case Study MakeMyTrip
CASE STUDY HelloFresh
Case Study Travix
Case Study Dunzo
Case Study Delivery Hero
Case Study Shuttle Delivery
Video
Welcome to Freshdesk | Best Customer Service Software
Frequently Asked Questions(FAQ)
for Freshdesk Messaging
What is Freshdesk Messaging?
Freshdesk Messaging (formerly Freshchat)is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels.
Key Value propositions:-
1. Smart Conversations:- Available across first and third party messaging platforms including web, mobile, in-app, WhatsApp, Apple Business Chat, Facebook Messenger and more.
2. Smart Self-service:- Deploy AI-powered chatbots in the front lines to guide customers to resolve their queries - from informational to transactional and
3. Smart Operations:- Reduce the cost of providing support by switching to messaging and scale customer service without linearly scaling team size
Businesses use Freshdesk Messaging platform to service their customers on various digital channels using a blend of automation and human assistance. It offers a Unified inbox experience to manage conversations across digital channels, AI chatbots that focus on intent and engagement, Proactive messaging using hyper-targeted rich media campaigns, Intelligent load balancing and auto-routing capabilities. It also supports a large number of languages from across the globe.
What is Freshdesk Messaging used for?
What are the top features of Freshdesk Messaging?
Who uses Freshdesk Messaging?
What are Freshdesk Messaging alternatives?
Where is Freshdesk Messaging located?
Peers used Freshdesk Messaging for engagement management and helpdesk management
Freshdesk Messaging Competitors
Freshdesk Messaging Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (27) |
| Analytics | Read Reviews (33) |
| Custom Reports | Read Reviews (198) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (27) |
| Analytics | Read Reviews (33) |
| Custom Reports | Read Reviews (198) |
Software Failure Risk Guidance
?for Freshdesk Messaging
Overall Risk Meter
Top Failure Risks for Freshdesk Messaging
Freshworks Inc News
Freshworks names Ian Tickle as chief of global field operations - iTWire
Freshworks appointed Ian Tickle as chief of global field operations. Tickle will oversee worldwide sales and field operations, aiming to drive growth for Freshworks' SaaS solutions in customer engagement and IT service management.
Decoding Freshworks AI-first strategy; AI boost for micro businesses
Freshworks is advancing its AI-first strategy by integrating generative AI across its customer engagement and IT service management platforms. The company aims to empower micro and small businesses with AI-driven automation, enhancing productivity and customer support. Recent updates include new AI features in Freshdesk and Freshservice, targeting faster ticket resolution and streamlined workflows for SMBs.
Freshworks bets on agentic AI to drive enterprise growth in 2025
Freshworks is investing in agentic AI to accelerate enterprise growth in 2025. The company is integrating advanced agentic AI capabilities across its customer service and IT service management platforms, including Freshdesk and Freshservice. These enhancements automate complex workflows, enable multi-step task execution, and deliver more personalized customer and employee experiences. By leveraging generative AI, Freshworks aims to boost business efficiency and help enterprises scale operations with intelligent automation.
Freshworks Reports First Quarter 2025 Results
Freshworks Inc. announced its first quarter 2025 financial results, reporting a 19% year-over-year revenue increase to $196.3 million. The company achieved a 30% operating cash flow margin and a 28% adjusted free cash flow margin. Non-GAAP income from operations rose to $46.4 million, highlighting continued demand for Freshworks' AI-driven customer and employee service solutions.
Freshworks Inc Profile
HQ Location
2950 S. Delaware Street, Suite 201, San Mateo CA 94403
Employees
1001-5000
Social
Financials
SERIES H
