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Delighted platform vs Freshdesk Messaging: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Delighted platform vs. Freshdesk Messaging is based on a specific set of business needs and context. The comparison uses 5897 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Delighted platform and Freshdesk Messaging

Delighted platform, Thematic, Zonka Feedback, etc., belong to a category of solutions that help Customer Feedback Management, whereas Freshdesk Messaging, Olark, Userlike, etc., belong to a category of solutions that help Live Chat. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Delighted platform covers Collecting Feedback with Promotions, Engaging Conversational Surveys, Helpdesk Management, Social Media Management with Mobile, etc.

Freshdesk Messaging focuses on Engagement Management with Chat, Helpdesk Management with Chat, Communication Management with Chat, Customer Feedback Management with Chat, etc.

"We love Delighted – it is a simple and highly effective way to create a strong feedback loop between our customers and our support, product, engineering, marketing and management efforts. " - Ross Rader

"Freshdesk Messaging (and WhatsApp) is the #1 customer engagement tool in our organisation, whether it is sales or support. Our customer-facing folks spend 80% of their time on Freshdesk Messaging everyday " - Mayyer Saleh

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Delighted platform

Focus area

Delighted platform is better than Freshdesk Messaging for

Software Failure Risk

  • medium

logo Freshdesk Messaging

Focus area

Freshdesk Messaging is better than Delighted platform for

Software Failure Risk

  • low

About

Customer feedback tool to gather actionable feedback from your customers

Messaging platform that makes chat easy for today's digital customers

Age

2010

Financials

SEED

SERIES H

Business Need

Total Processes
(we found evidences for)

53

73

Total Goals
(we found evidences for)

13

16

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


engagement management

engaging and following up

engaging with scheduling & cadence


helpdesk management


communication management

sending & publishing communications

tracking & monitoring communications


social media management

social media analytics


contact list management

creating contact list


rating and review management


competitive intelligence


workflow management


training & onboarding


sales document management

proposal & quote management


content management


lifetime value management



campaign management


loyalty management

customise loyalty program


sales review & feedback


lead qualification

lead qualification: technographic


products & pricelist management




referral management


knowledge management



generation of new leads


conversion management









Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve brand engagement

  • Improve stakeholder relations

  • Increase sales & revenue

  • Increase customer life time value

  • Build brand awareness

  • Improve consistency

  • Improve digital and social presence

  • Improve ROI

  • Enter new markets internationally or locally

  • Launch new products

  • See 10 more
  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve internal communications

  • Improve brand engagement

  • Improve ROI

  • Improve efficiency

  • Enter new markets internationally or locally

  • Build brand awareness

  • Grow market share

  • Launch new products

  • Shorten ramp up time

  • Reduce bounce

  • Improve visibility

  • Improve digital and social presence

  • Increase customer life time value

  • See 13 more

Top Channels

Channels Used

  • chat

  • website

  • social media

  • e-mail

  • Whatsapp

  • mobile

  • phone calls

  • user generated content

  • blogs

  • mobile app

  • Facebook

  • offline

  • omnichannel

  • video

  • point of sale

  • promotions

  • games

  • display advertisement

  • Slack

  • See 16 more
  • chat

  • website

  • social media

  • e-mail

  • Whatsapp

  • mobile

  • phone calls

  • user generated content

  • blogs

  • mobile app

  • Facebook

  • offline

  • omnichannel

  • video

  • point of sale

  • promotions

  • games

  • display advertisement

  • Slack

  • See 16 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

low

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low

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Business Setting