Zonka Feedback Overview

Zonka Feedback is a Customer Feedback Software and Survey App that collects feedback from customers and employees with stunning CSAT, CES and NPS Surveys and actionable insights. It is designed for small businesses and enterprises to capture and analyze employee and customer feedback across all touchpoints, improve experiences, and accelerate business growth.

It captures experiences and feedback at all touchpoints including in-person, offline, online, email and SMS, and provides a space for active listening, real-time feedback reporting, insights and trends, and drive result-oriented actions to improve customer experience and close the Feedback Loop.

Some of its features include creating surveys, multilingual surveys, collecting feedback, closing feedback loops, reporting and analytics, NPS dashboard and reporting, alerts and notifications, multiple locations and chains, offline device tracking, APIs, and webhooks and integrations.

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well Zonka Feedback solved their Customer Feedback Management needs. Cuspera uses 2885 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using Zonka Feedback.

Other priorities:

  • Improve Digital And Social Presence
See all business priorities See less business priorities

Use Cases

Peers recommend Collecting Feedback , Social Media Analytics , Communication Management , as the business use cases that they have been most satisfied while using Zonka Feedback.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Collecting Feedback

4.96/5

Read Reviews (705)

"...Zonka Feedback is a multi-channel survey and feedback platform which allows business users to capture customer feedback via web, SMS, email, and iPad and Android tablets...." Peer review
Measuring CSAT

4.97/5

Read Reviews (277)

measuring net promoter score

4.97/5

Read Reviews (136)

Social Media Analytics

4.94/5

Read Reviews (65)

"...Designed to enhance feedback management, Zonka Feedback incorporates a custom survey form builder, inbuilt templates, real-time analytics, detailed reporting, and a collaborative response manager...." Peer review
Communication Management with E-Mail

4.66/5

Read Reviews (48)

"...Take Customer Feedback using NPS, CES and CSAT Surveys on Intercom via Messenger, Emails, Posts and Custom Bots & Workflows. ..." Online Feedback Form & Survey Builder
sending & publishing communications

4.65/5

Read Reviews (42)

tracking & monitoring communications

4.12/5

Read Reviews (5)

PEER EXPERIENCES
Collecting Feedback

4.96/5

Read Reviews (705)

"...Zonka Feedback is a multi-channel survey and feedback platform which allows business users to capture customer feedback via web, SMS, email, and iPad and Android tablets...." Peer review
Measuring CSAT

4.96/5

Read Reviews (277)

measuring net promoter score

4.96/5

Read Reviews (136)

Social Media Analytics

4.94/5

Read Reviews (65)

"...Designed to enhance feedback management, Zonka Feedback incorporates a custom survey form builder, inbuilt templates, real-time analytics, detailed reporting, and a collaborative response manager...." Peer review
Communication Management with E-Mail

4.66/5

Read Reviews (48)

"...Take Customer Feedback using NPS, CES and CSAT Surveys on Intercom via Messenger, Emails, Posts and Custom Bots & Workflows. ..." Online Feedback Form & Survey Builder
sending & publishing communications

4.66/5

Read Reviews (42)

tracking & monitoring communications

4.66/5

Read Reviews (5)

30+ more Business Use Cases

Our AI advisor, Wyz, harnessed 2885 insights from peers and experts to help you assess how these Zonka Feedback use cases fit your Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Vinit R

Quality Assurance Manager

Health City Cayman Island

Zonka App has really really helped us a lot to improve our feedback collection and analysis system. Testimonial By Vinit R

Griswold Home Care

Zonka makes creating professional surveys quick and simple. The data we have gotten on client satisfaction has been outstanding and extraordinarily helpful. Testimonial By Griswold Home Care

Manager IT

Select CITYWALK Mall

Zonka Feedback App has really really helped us a lot to improve our feedback collection and analysis system. Testimonial By Select CITYWALK Mall
CUSTOMERS TESTIMONIALS

Vinit R

Quality Assurance Manager

Health City Cayman Island

Zonka App has really really helped us a lot to improve our feedback collection and analysis system. Testimonial By Vinit R

Griswold Home Care

Zonka makes creating professional surveys quick and simple. The data we have gotten on client satisfaction has been outstanding and extraordinarily helpful. Testimonial By Griswold Home Care

Manager IT

Select CITYWALK Mall

Zonka Feedback App has really really helped us a lot to improve our feedback collection and analysis system. Testimonial By Select CITYWALK Mall

Popular Business Setting

for Zonka Feedback

Top Industries

  • Hospital & Health Care
  • Retail
  • Financial Services

Popular in

  • Mid Market
  • Enterprise
  • Large Enterprise

Peers used Zonka Feedback to Improve customer satisfaction and Acquire customers

Peer and Expert Opinion on Features

for Zonka Feedback

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.70/5

Read Reviews (1007)
Survey themes library

4.81/5

Read Reviews (56)
Alerts: popups & Notifications

4.67/5

Read Reviews (38)
Ticketing

4.61/5

Read Reviews (33)
bot

4.55/5

Read Reviews (17)
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.70/5

Read Reviews (1007)
Survey themes library

4.81/5

Read Reviews (56)
Alerts: popups & Notifications

4.67/5

Read Reviews (38)
Ticketing

4.61/5

Read Reviews (33)
bot

4.55/5

Read Reviews (17)

IT and Other Capabilities

for Zonka Feedback

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.79/5

Read Reviews (234)
Data Export

4.62/5

Read Reviews (38)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.79/5

Read Reviews (234)
Data Export

4.62/5

Read Reviews (38)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.68/5

Read Reviews (85)
Email Support

4.43/5

Read Reviews (7)
Phone Support

4.00/5

Read Reviews (4)
Chat Support

3.85/5

Read Reviews (3)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.68/5

Read Reviews (85)
Email Support

4.43/5

Read Reviews (7)
Phone Support

4.00/5

Read Reviews (4)
Chat Support

3.85/5

Read Reviews (3)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.87/5

Read Reviews (147)
Custom Reports

4.77/5

Read Reviews (367)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.87/5

Read Reviews (147)
Custom Reports

4.77/5

Read Reviews (367)

Software Failure Risk Guidance

?

for Zonka Feedback

Overall Risk Meter

Low Medium High

Top Failure Risks for Zonka Feedback

Vendor Profile Details

Company Name

Zonka Feedback

HQ Location

K – 258/635,636, Lane – 3, First Floor, Westend Marg, Saidulajab, Close to Saket Metro Station, New Delhi, Delhi 110030, IN

Employees

01-10

Social

Financials

Private