Zonka Feedback Overview
Zonka Feedback is a Customer Feedback Software and Survey App that collects feedback from customers and employees with stunning CSAT, CES and NPS Surveys and actionable insights. It is designed for small businesses and enterprises to capture and analyze employee and customer feedback across all touchpoints, improve experiences, and accelerate business growth.
It captures experiences and feedback at all touchpoints including in-person, offline, online, email and SMS, and provides a space for active listening, real-time feedback reporting, insights and trends, and drive result-oriented actions to improve customer experience and close the Feedback Loop.
Some of its features include creating surveys, multilingual surveys, collecting feedback, closing feedback loops, reporting and analytics, NPS dashboard and reporting, alerts and notifications, multiple locations and chains, offline device tracking, APIs, and webhooks and integrations.
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Zonka Feedback solved their Customer Feedback Management needs. Cuspera uses 2885 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Business Priorities
Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using Zonka Feedback.
Use Cases
Peers recommend Collecting Feedback , Social Media Analytics , Communication Management , as the business use cases that they have been most satisfied while using Zonka Feedback.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collecting Feedback |
4.96/5 ★ |
"...Zonka Feedback is a multi-channel survey and feedback platform which allows business users to capture customer feedback via web, SMS, email, and iPad and Android tablets...." Peer review |
| Measuring CSAT |
4.97/5 ★ |
|
| measuring net promoter score |
4.97/5 ★ |
|
| Social Media Analytics |
4.94/5 ★ |
"...Designed to enhance feedback management, Zonka Feedback incorporates a custom survey form builder, inbuilt templates, real-time analytics, detailed reporting, and a collaborative response manager...." Peer review |
| Communication Management with E-Mail |
4.66/5 ★ |
"...Take Customer Feedback using NPS, CES and CSAT Surveys on Intercom via Messenger, Emails, Posts and Custom Bots & Workflows. ..." Online Feedback Form & Survey Builder |
| sending & publishing communications |
4.65/5 ★ |
|
| tracking & monitoring communications |
4.12/5 ★ |
| PEER EXPERIENCES | |
|---|---|
| Collecting Feedback |
4.96/5 ★ |
"...Zonka Feedback is a multi-channel survey and feedback platform which allows business users to capture customer feedback via web, SMS, email, and iPad and Android tablets...." Peer review |
|
| Measuring CSAT |
4.96/5 ★ |
| measuring net promoter score |
4.96/5 ★ |
| Social Media Analytics |
4.94/5 ★ |
"...Designed to enhance feedback management, Zonka Feedback incorporates a custom survey form builder, inbuilt templates, real-time analytics, detailed reporting, and a collaborative response manager...." Peer review |
|
| Communication Management with E-Mail |
4.66/5 ★ |
"...Take Customer Feedback using NPS, CES and CSAT Surveys on Intercom via Messenger, Emails, Posts and Custom Bots & Workflows. ..." Online Feedback Form & Survey Builder |
|
| sending & publishing communications |
4.66/5 ★ |
| tracking & monitoring communications |
4.66/5 ★ |
30+ more Business Use Cases
Our AI advisor, Wyz, harnessed 2885 insights from peers and experts to help you assess how these Zonka Feedback use cases fit your Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Zonka App has really really helped us a lot to improve our feedback collection and analysis system. Testimonial By Vinit R |
|
Zonka makes creating professional surveys quick and simple. The data we have gotten on client satisfaction has been outstanding and extraordinarily helpful. Testimonial By Griswold Home Care |
|
Zonka Feedback App has really really helped us a lot to improve our feedback collection and analysis system. Testimonial By Select CITYWALK Mall |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Vinit R Quality Assurance Manager Health City Cayman Island |
Zonka App has really really helped us a lot to improve our feedback collection and analysis system. Testimonial By Vinit R |
|
Griswold Home Care |
Zonka makes creating professional surveys quick and simple. The data we have gotten on client satisfaction has been outstanding and extraordinarily helpful. Testimonial By Griswold Home Care |
|
Manager IT Select CITYWALK Mall |
Zonka Feedback App has really really helped us a lot to improve our feedback collection and analysis system. Testimonial By Select CITYWALK Mall |
Popular Business Setting
for Zonka Feedback
Top Industries
- Hospital & Health Care
- Retail
- Financial Services
Popular in
- Mid Market
- Enterprise
- Large Enterprise
Peers used Zonka Feedback to Improve customer satisfaction and Acquire customers
Zonka Feedback Alternatives
Peer and Expert Opinion on Features
for Zonka Feedback
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (1007) |
| Survey themes library | Read Reviews (56) |
| Alerts: popups & Notifications | Read Reviews (38) |
| Ticketing | Read Reviews (33) |
| bot | Read Reviews (17) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (1007) |
| Survey themes library | Read Reviews (56) |
| Alerts: popups & Notifications | Read Reviews (38) |
| Ticketing | Read Reviews (33) |
| bot | Read Reviews (17) |
IT and Other Capabilities
for Zonka Feedback
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (234) |
| Data Export | Read Reviews (38) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (234) |
| Data Export | Read Reviews (38) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (85) |
| Email Support | Read Reviews (7) |
| Phone Support | Read Reviews (4) |
| Chat Support | Read Reviews (3) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (85) |
| Email Support | Read Reviews (7) |
| Phone Support | Read Reviews (4) |
| Chat Support | Read Reviews (3) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (147) |
| Custom Reports | Read Reviews (367) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (147) |
| Custom Reports | Read Reviews (367) |
Software Failure Risk Guidance
?for Zonka Feedback
Overall Risk Meter
Top Failure Risks for Zonka Feedback
Vendor Profile Details
Company Name
Zonka Feedback
Company Website
https://www.zonkafeedback.com/HQ Location
K – 258/635,636, Lane – 3, First Floor, Westend Marg, Saidulajab, Close to Saket Metro Station, New Delhi, Delhi 110030, IN
Employees
01-10
Social
Financials
Private
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