Zonka Feedback Overview
Zonka Feedback transforms customer experience strategies through its AI-driven survey software. It captures feedback across multiple channels, providing businesses with actionable insights that drive growth. The platform simplifies the process of designing, automating, and sharing surveys, allowing for quick deployment. Its AI analytics decode customer voices, offering advanced, real-time reporting. The AI-driven response inbox enables swift action on feedback, integrating seamlessly with existing tools to manage customer interactions effectively. Zonka Feedback supports enterprise-level customer experience excellence, ensuring secure and reliable feedback management for over 2,000 businesses.
Use Cases
Customers recommend Collecting Feedback, Social Media Analytics, Communication Management, as the business use cases that they have been most satisfied with while using Zonka Feedback.
Business Priorities
Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using Zonka Feedback.
Zonka Feedback Use-Cases and Business Priorities: Customer Satisfaction Data
Zonka Feedback works with different mediums / channels such as E-Mail.
Zonka Feedback's features include Embedded Survey Forms, Survey Themes Library, Alerts: Popups & Notifications, etc. and Zonka Feedback support capabilities include 24/7 Support, Email Support, Phone Support, etc. also Zonka Feedback analytics capabilities include Analytics, and Custom Reports.
Reviews
"Zonka App has really really helped us a lot to improve our feedback collection and analysis system." - Vinit R
Peer review evidence (same sources as the product rating summary)
"...Use Customer Effort Score Survey Software to measure CES in real-time, on tablets, mobiles, online, email & SMS...." Customer Effort Score Survey Software
"...Real-time Reports & Analytics. Dashboard & Quick Analytics...." Customer Feedback Software & Survey App
"...Send emails with survey links to customers to give feedback or. ..." Advanced Feedback Reporting Software
Zonka Feedback, Opinion Stage, Connectwise Customer Feedback (formerly SmileBack), Sense, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Zonka Feedback is an omnichannel Customer Feedback Software to measure real-time CX Metrics like NPS, CES, and CSAT. Surveys are conducted via the Zonka Feedback app.
Popular Business Setting
for Zonka Feedback
Top Industries
- Hospital & Health Care
- Retail
- Financial Services
Popular in
- Mid Market
- Enterprise
- Large Enterprise
Zonka Feedback is popular in Hospital & Health Care, Retail, and Financial Services and is widely used by Mid Market, Enterprise, and Large Enterprise.
Zonka Feedback Customer wins, Customer success stories, Case studies
How does Zonka Feedback address your Collecting Feedback Challenges?
What makes Zonka Feedback ideal for Communication Management?
Why is Zonka Feedback the best choice for Engaging Conversational Surveys?
Why is Zonka Feedback the best choice for Automated Workflows?
11 buyers and buying teams have used Cuspera to assess how well Zonka Feedback solved their Customer Feedback Management needs. Cuspera uses 2885 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Zonka App has really really helped us a lot to improve our feedback collection and analysis system. Testimonial By Vinit R |
|
Zonka Feedback App has really really helped us a lot to improve our feedback collection and analysis system. Testimonial By Select CITYWALK Mall |
|
Zonka makes creating professional surveys quick and simple. The data we have gotten on client satisfaction has been outstanding and extraordinarily helpful. Testimonial By Griswold Home Care |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Vinit R Quality Assurance Manager Health City Cayman Island |
Zonka App has really really helped us a lot to improve our feedback collection and analysis system. Testimonial By Vinit R |
|
Manager IT Select CITYWALK Mall |
Zonka Feedback App has really really helped us a lot to improve our feedback collection and analysis system. Testimonial By Select CITYWALK Mall |
|
Griswold Home Care |
Zonka makes creating professional surveys quick and simple. The data we have gotten on client satisfaction has been outstanding and extraordinarily helpful. Testimonial By Griswold Home Care |
SmartBuyGlasses - Retail - Medium
SmartBuyGlasses - Retail
PSIPL (Professional Services for Integrated Property and Facilities Management Limited) - Facilities Management - Medium
Tips to Choose the Best Survey Software
Frequently Asked Questions (FAQ)
What buyers ask before choosing Zonka Feedback
What is Zonka Feedback?
Zonka Feedback is a Customer Feedback Software and Survey App that collects feedback from customers and employees with stunning CSAT, CES and NPS Surveys and actionable insights. It is designed for small businesses and enterprises to capture and analyze employee and customer feedback across all touchpoints, improve experiences, and accelerate business growth.
It captures experiences and feedback at all touchpoints including in-person, offline, online, email and SMS, and provides a space for active listening, real-time feedback reporting, insights and trends, and drive result-oriented actions to improve customer experience and close the Feedback Loop.
Some of its features include creating surveys, multilingual surveys, collecting feedback, closing feedback loops, reporting and analytics, NPS dashboard and reporting, alerts and notifications, multiple locations and chains, offline device tracking, APIs, and webhooks and integrations.
What is Zonka Feedback used for?
What are the top features of Zonka Feedback?
Who uses Zonka Feedback?
What are Zonka Feedback alternatives?
Where is Zonka Feedback located?
Peers used Zonka Feedback for Collecting feedback and social media analytics
Zonka Feedback Competitors
Zonka Feedback Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (147) |
| Custom Reports | Read Reviews (367) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (147) |
| Custom Reports | Read Reviews (367) |
Zonka Feedback Integrations
Zonka Feedback integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Zonka Feedback
Overall Risk Meter
Top Failure Risks for Zonka Feedback
Zonka Technologies Pvt. Ltd. News
Introducing Zonka Feedback MCP Server: Query Your CX Data from Any AI Assistant
Zonka Feedback introduces the MCP Server, enabling AI assistants like Claude and ChatGPT to query live CX data directly. This integration allows teams to access CX metrics, sentiment scores, and operational context within AI conversations, enhancing decision-making by providing real-time, data-driven insights.
Zonka Technologies Pvt. Ltd. Profile
Company Name
Zonka Technologies Pvt. Ltd.
Company Website
https://www.zonkafeedback.com/HQ Location
K – 258/635,636, Lane – 3, First Floor, Westend Marg, Saidulajab, Close to Saket Metro Station, New Delhi, Delhi 110030, IN
Employees
01-10
Social
Financials
PRIVATE
What benefits does Zonka Feedback offer for Social Media Analytics?