Zonka Feedback Overview

Zonka Feedback transforms customer experience strategies through its AI-driven survey software. It captures feedback across multiple channels, providing businesses with actionable insights that drive growth. The platform simplifies the process of designing, automating, and sharing surveys, allowing for quick deployment. Its AI analytics decode customer voices, offering advanced, real-time reporting. The AI-driven response inbox enables swift action on feedback, integrating seamlessly with existing tools to manage customer interactions effectively. Zonka Feedback supports enterprise-level customer experience excellence, ensuring secure and reliable feedback management for over 2,000 businesses.

Use Cases

Customers recommend Collecting Feedback, Social Media Analytics, Communication Management, as the business use cases that they have been most satisfied with while using Zonka Feedback.

Other use cases:

  • Engaging Conversational Surveys
  • Automated Workflows
  • Helpdesk Management
  • White-Labeled Surveys
  • Digital Signature
  • Contact List Management
  • Customise Loyalty Program
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Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using Zonka Feedback.

Other priorities:

  • Improve Digital And Social Presence
See all business priorities See less business priorities

Zonka Feedback Use-Cases and Business Priorities: Customer Satisfaction Data

Zonka Feedback works with different mediums / channels such as E-Mail.

Zonka Feedback's features include Embedded Survey Forms, Survey Themes Library, Alerts: Popups & Notifications, etc. and Zonka Feedback support capabilities include 24/7 Support, Email Support, Phone Support, etc. also Zonka Feedback analytics capabilities include Analytics, and Custom Reports.

Reviews

"Zonka makes creating professional surveys quick and simple. The data we have gotten on client satisfaction has been outstanding and extraordinarily helpful." - Griswold Home Care

Peer review evidence (same sources as the product rating summary)

"...Embed questions in survey so customers can respond directly within the email. ..." Customer Feedback Software & Survey App
"...Text Analytics Make meaning of open-ended responses, comment boxes and unstructured text data in Text Analytics report. ..." Customer Feedback with NPS Surveys & Survey App
"...Send emails with survey links to customers to give feedback or. ..." Advanced Feedback Reporting Software

Zonka Feedback, Opinion Stage, SmileBack, SurveyMethods, Sense, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Zonka Feedback is an omnichannel Customer Feedback Software to measure real-time CX Metrics like NPS, CES, and CSAT. Surveys are conducted via the Zonka Feedback app.

Popular Business Setting

for Zonka Feedback

Top Industries

  • Hospital & Health Care
  • Retail
  • Financial Services

Popular in

  • Mid Market
  • Enterprise
  • Large Enterprise

Zonka Feedback is popular in Hospital & Health Care, Retail, and Financial Services and is widely used by Mid Market, Enterprise, and Large Enterprise.

Zonka Feedback Customer wins, Customer success stories, Case studies

What benefits does Zonka Feedback offer for Collecting Feedback?

What solutions does Zonka Feedback provide for Social Media Analytics?

How does Zonka Feedback facilitate Communication Management?

What Are the key features of Zonka Feedback for Engaging Conversational Surveys?

How does Zonka Feedback address your Automated Workflows Challenges?

11 buyers and buying teams have used Cuspera to assess how well Zonka Feedback solved their Customer Feedback Management needs. Cuspera uses 2885 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

CUSTOMERS TESTIMONIALS
Zonka Feedback testimonial

Griswold Home Care
Zonka makes creating professional surveys quick and simple. The data we have gotten on client satisfaction has been outstanding and extraordinarily helpful. Testimonial By Griswold Home Care
Zonka Feedback testimonial

Vinit R

Quality Assurance Manager

Health City Cayman Island
Zonka App has really really helped us a lot to improve our feedback collection and analysis system. Testimonial By Vinit R
Zonka Feedback testimonial

Manager IT

Select CITYWALK Mall
Zonka Feedback App has really really helped us a lot to improve our feedback collection and analysis system. Testimonial By Select CITYWALK Mall
CUSTOMERS TESTIMONIALS
Zonka Feedback testimonial

Griswold Home Care
Zonka makes creating professional surveys quick and simple. The data we have gotten on client satisfaction has been outstanding and extraordinarily helpful. Testimonial By Griswold Home Care
Zonka Feedback testimonial

Vinit R

Quality Assurance Manager

Health City Cayman Island
Zonka App has really really helped us a lot to improve our feedback collection and analysis system. Testimonial By Vinit R
Zonka Feedback testimonial

Manager IT

Select CITYWALK Mall
Zonka Feedback App has really really helped us a lot to improve our feedback collection and analysis system. Testimonial By Select CITYWALK Mall
 

Arancia - Information Technology And Services - Medium

Arancia used Zonka Feedback to formalize its customer experience program across global project deliveries. The company implemented CSAT surveys to capture structured feedback on project delivery and ...client experience. This helped Arancia identify improvement areas and strengthen internal processes. Zonka Feedback's support team provided guidance on survey setup and distribution. The new feedback program gave Arancia consistent visibility into client satisfaction and delivery quality.

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SmartBuyGlasses - Retail - Medium

Zonka Feedback helped SmartBuyGlasses increase their NPS by 30%. The company struggled with low survey response rates, managing multilingual surveys, and tracking NPS for different product lines. Zon...ka Feedback streamlined survey management and automated feedback processing. SmartBuyGlasses now captures over 84,000 pieces of feedback and improves customer experience worldwide. The platform made it easier to act on feedback in real time.

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SmartBuyGlasses - Retail

Zonka Feedback helped SmartBuyGlasses manage surveys and automate feedback. The platform made it easy to process feedback quickly. SmartBuyGlasses increased their Net Promoter Score by 30%. Zonka Fee...dback improved how they tracked customer satisfaction. The solution streamlined their feedback process and boosted results.

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LivingPackets - Transportation/Trucking/Railroad - Small

France

LivingPackets used Zonka Feedback to collect over 500 responses from users across multiple channels. They automated survey triggers and integrated feedback with tools like CRISP and ClickUp. This hel...ped them quickly identify and fix product issues. The team found Zonka Feedback easy to use, even during staff changes. Real-time insights led to better product refinement and higher user satisfaction.

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Sankara Eye Hospitals - Hospital & Health Care - Large

Coimbatore, India

Zonka Feedback helped Sankara Eye Hospitals collect over 1 million patient feedback responses. The hospital replaced paper surveys and Google Forms with a centralized, customizable feedback platform.... Staff used tablets and SMS surveys to reach more patients and gather real-time insights. Management used dashboards to track NPS and address issues quickly. Patient satisfaction improved, and feedback volume increased, leading to better care and faster problem resolution.

Read more →
 

Simpl - Financial Services - Medium

Bengaluru, India

Simpl used Zonka Feedback to collect customer feedback and measure Net Promoter Score. They needed a customizable tool to design multiple surveys and integrate with Zendesk. Zonka Feedback enabled fe...edback via email and SMS, reaching over 500,000 users. Simpl used analytics to identify pain points and make data-driven improvements. This led to higher customer satisfaction and business growth.

Read more →

Tips to Choose the Best Survey Software

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Frequently Asked Questions(FAQ)

for Zonka Feedback

What is Zonka Feedback?

Zonka Feedback is a Customer Feedback Software and Survey App that collects feedback from customers and employees with stunning CSAT, CES and NPS Surveys and actionable insights. It is designed for small businesses and enterprises to capture and analyze employee and customer feedback across all touchpoints, improve experiences, and accelerate business growth.

It captures experiences and feedback at all touchpoints including in-person, offline, online, email and SMS, and provides a space for active listening, real-time feedback reporting, insights and trends, and drive result-oriented actions to improve customer experience and close the Feedback Loop.

Some of its features include creating surveys, multilingual surveys, collecting feedback, closing feedback loops, reporting and analytics, NPS dashboard and reporting, alerts and notifications, multiple locations and chains, offline device tracking, APIs, and webhooks and integrations.

What is Zonka Feedback used for?

Zonka Feedback is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Social Media Analytics and Communication Management .

What are the top features of Zonka Feedback?

Embedded survey forms, Survey themes library and Alerts: popups & Notifications are some of the top features of Zonka Feedback.

Who uses Zonka Feedback?

Zonka Feedback is used by Hospital & Health Care, Retail and Financial Services among other industries.

What are Zonka Feedback alternatives?

Opinion Stage, SmileBack, SurveyMethods and Sense are popular alternatives for Zonka Feedback.

Where is Zonka Feedback located?

Zonka Feedback is headquartered at K – 258/635,636, Lane – 3, First Floor, Westend Marg, Saidulajab, Close to Saket Metro Station, New Delhi, Delhi 110030, IN.
lightning

Peers used Zonka Feedback for Collecting feedback and social media analytics

Zonka Feedback Competitors

Zonka Feedback Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.87/5 ★

Read Reviews (147)
Custom Reports

4.77/5 ★

Read Reviews (367)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.87/5 ★

Read Reviews (147)
Custom Reports

4.77/5 ★

Read Reviews (367)

Zonka Feedback Integrations

Zonka Feedback integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.79/5 ★

Read Reviews (234)
Data Export

4.62/5 ★

Read Reviews (38)

SysAid

4.39 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

HubSpot

4.47 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Typeform

4.58 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Plecto

4.39 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Kommo

4.39 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

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for Zonka Feedback

Overall Risk Meter

Low Medium High

Top Failure Risks for Zonka Feedback

Zonka Technologies Pvt. Ltd. Profile

Company Name

Zonka Technologies Pvt. Ltd.

Company Website

https://www.zonkafeedback.com/

HQ Location

K – 258/635,636, Lane – 3, First Floor, Westend Marg, Saidulajab, Close to Saket Metro Station, New Delhi, Delhi 110030, IN

Employees

01-10

Social

Facebook Linkedin Twitter

Financials

PRIVATE