Zonka Feedback Overview
This is a summary of the comprehensive capabilities and benefits of Zonka Feedback based on over 2885 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Zonka Feedback, Simplesat, Thematic, CustomerSure, Delighted platform, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Zonka Feedback is right for your needs? Our Cuspera AI engine can evaluate how Zonka Feedback fits your specific business needs, industry, and context. Get your personalized assessment report today.
Zonka Feedback supports business activities such as:
- Collecting Feedback
- Social Media Analytics
- Communication Management
- Engaging Conversational Surveys
- Automated Workflows
Zonka Feedback can help you with many business goals, such as Improve Customer Satisfaction, Acquire Customers, and Improve Digital And Social Presence. It can help manage these activities if you use E-Mail for these needs. As a solution, Zonka Feedback's capabilities include Embedded Survey Forms, Survey Themes Library, Alerts: Popups & Notifications, etc.
Zonka Feedback Hospital & Health Care Vertical is its biggest customer base.
Reviews
"Zonka App has really really helped us a lot to improve our feedback collection and analysis system. " - Vinit R
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Zonka Feedback solved their Customer Feedback Management needs. Cuspera uses 2885 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Business Priorities
Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using Zonka Feedback.
Use Cases
Peers recommend Collecting Feedback , Social Media Analytics , Communication Management , as the business use cases that they have been most satisfied while using Zonka Feedback.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collecting Feedback |
4.96/5 ★ |
"...Net Promoter Score is a very popular and reliable metric to measure the loyalty of your customers, employees and survey respondents...." Customer Satisfaction Survey Software |
| Measuring CSAT |
4.97/5 ★ |
"...Trigger CSAT Surveys as pop-up on Website or within your app post an interaction or event by your customer...." Customer Satisfaction Survey Software |
| measuring net promoter score |
4.97/5 ★ |
"...View feedback analysis, drill-down reports, feedback text analysis, NPS, CES & CSAT reports & more!..." Advanced Feedback Reporting Software |
| Social Media Analytics |
4.94/5 ★ |
"...Real-time Reports & Analytics. Dashboard & Quick Analytics...." Customer Feedback Software & Survey App |
| Communication Management with E-Mail |
4.66/5 ★ |
"...Zonka Feedback's collaborative response manager allows users to take action on collected feedback by converting feedback into tasks, displaying member responses, sending emails, and more...." Peer review |
| sending & publishing communications |
4.65/5 ★ |
"...Send emails with survey links to customers to give feedback or. ..." Advanced Feedback Reporting Software |
| tracking & monitoring communications |
4.12/5 ★ |
"...With Zonka, you can track and monitor these devices remotely within your account through a web panel...." Survey Device Management |
| PEER EXPERIENCES | |
|---|---|
| Collecting Feedback |
4.96/5 ★ |
"...Net Promoter Score is a very popular and reliable metric to measure the loyalty of your customers, employees and survey respondents...." Customer Satisfaction Survey Software |
|
| Measuring CSAT |
4.96/5 ★ |
| measuring net promoter score |
4.96/5 ★ |
| Social Media Analytics |
4.94/5 ★ |
"...Real-time Reports & Analytics. Dashboard & Quick Analytics...." Customer Feedback Software & Survey App |
|
| Communication Management with E-Mail |
4.66/5 ★ |
"...Zonka Feedback's collaborative response manager allows users to take action on collected feedback by converting feedback into tasks, displaying member responses, sending emails, and more...." Peer review |
|
| sending & publishing communications |
4.66/5 ★ |
| tracking & monitoring communications |
4.66/5 ★ |
30+ more Business Use Cases
Our AI advisor, Wyz, harnessed 2885 insights from peers and experts to help you assess how these Zonka Feedback use cases fit your Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Zonka App has really really helped us a lot to improve our feedback collection and analysis system. Testimonial By Vinit R |
|
Zonka Feedback App has really really helped us a lot to improve our feedback collection and analysis system. Testimonial By Select CITYWALK Mall |
|
Zonka makes creating professional surveys quick and simple. The data we have gotten on client satisfaction has been outstanding and extraordinarily helpful. Testimonial By Griswold Home Care |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Vinit R Quality Assurance Manager Health City Cayman Island |
Zonka App has really really helped us a lot to improve our feedback collection and analysis system. Testimonial By Vinit R |
|
Manager IT Select CITYWALK Mall |
Zonka Feedback App has really really helped us a lot to improve our feedback collection and analysis system. Testimonial By Select CITYWALK Mall |
|
Griswold Home Care |
Zonka makes creating professional surveys quick and simple. The data we have gotten on client satisfaction has been outstanding and extraordinarily helpful. Testimonial By Griswold Home Care |
Frequently Asked Questions(FAQ)
for Zonka Feedback
What is Zonka Feedback?
What is Zonka Feedback used for?
What are the top features of Zonka Feedback?
Who uses Zonka Feedback?
What are Zonka Feedback alternatives?
Where is Zonka Feedback located?
Popular Business Setting
for Zonka Feedback
Top Industries
- Hospital & Health Care
- Retail
- Financial Services
Popular in
- Mid Market
- Enterprise
- Large Enterprise
Peers used Zonka Feedback to Improve customer satisfaction and Acquire customers
Zonka Feedback Alternatives
Peer and Expert Opinion on Features
for Zonka Feedback
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (1007) |
| Survey themes library | Read Reviews (56) |
| Alerts: popups & Notifications | Read Reviews (38) |
| Ticketing | Read Reviews (33) |
| bot | Read Reviews (17) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (1007) |
| Survey themes library | Read Reviews (56) |
| Alerts: popups & Notifications | Read Reviews (38) |
| Ticketing | Read Reviews (33) |
| bot | Read Reviews (17) |
IT and Other Capabilities
for Zonka Feedback
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (234) |
| Data Export | Read Reviews (38) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (234) |
| Data Export | Read Reviews (38) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (85) |
| Email Support | Read Reviews (7) |
| Phone Support | Read Reviews (4) |
| Chat Support | Read Reviews (3) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (85) |
| Email Support | Read Reviews (7) |
| Phone Support | Read Reviews (4) |
| Chat Support | Read Reviews (3) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (147) |
| Custom Reports | Read Reviews (367) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (147) |
| Custom Reports | Read Reviews (367) |
Software Failure Risk Guidance
?for Zonka Feedback
Overall Risk Meter
Top Failure Risks for Zonka Feedback
Vendor Profile Details
Company Name
Zonka Feedback
Company Website
https://www.zonkafeedback.com/HQ Location
K – 258/635,636, Lane – 3, First Floor, Westend Marg, Saidulajab, Close to Saket Metro Station, New Delhi, Delhi 110030, IN
Employees
01-10
Social
Financials
PRIVATE
Get a personalised risk report for Zonka Feedback
See Sample Risk ReportTell us more about yourself so that we can personalise incidents for your location, industry etc.
Connect to vendor request
Zonka Feedback may get in touch with you regarding your request.
Request Custom Quote
Zonka Feedback will get in touch with you regarding your request.