Zonka Feedback Overview

Zonka Feedback transforms customer experience strategies through its AI-driven survey software. It captures feedback across multiple channels, providing businesses with actionable insights that drive growth. The platform simplifies the process of designing, automating, and sharing surveys, allowing for quick deployment. Its AI analytics decode customer voices, offering advanced, real-time reporting. The AI-driven response inbox enables swift action on feedback, integrating seamlessly with existing tools to manage customer interactions effectively. Zonka Feedback supports enterprise-level customer experience excellence, ensuring secure and reliable feedback management for over 2,000 businesses.

Use Cases

Customers recommend Collecting Feedback, Social Media Analytics, Communication Management, as the business use cases that they have been most satisfied with while using Zonka Feedback.

Other use cases:

  • Engaging Conversational Surveys
  • Automated Workflows
  • Helpdesk Management
  • White-Labeled Surveys
  • Digital Signature
  • Contact List Management
  • Customise Loyalty Program
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Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using Zonka Feedback.

Other priorities:

  • Improve Digital And Social Presence
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Zonka Feedback Use-Cases and Business Priorities: Customer Satisfaction Data

Zonka Feedback works with different mediums / channels such as E-Mail.

Zonka Feedback's features include Embedded Survey Forms, Survey Themes Library, Alerts: Popups & Notifications, etc. and Zonka Feedback support capabilities include 24/7 Support, Email Support, Phone Support, etc. also Zonka Feedback analytics capabilities include Analytics, and Custom Reports.

Reviews

"Zonka App has really really helped us a lot to improve our feedback collection and analysis system." - Vinit R

Zonka Feedback, Opinion Stage, SmileBack, SurveyMethods, Sense, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Zonka Feedback is an omnichannel Customer Feedback Software to measure real-time CX Metrics like NPS, CES, and CSAT. Surveys are conducted via the Zonka Feedback app.

Popular Business Setting

for Zonka Feedback

Top Industries

  • Hospital & Health Care
  • Retail
  • Financial Services

Popular in

  • Mid Market
  • Enterprise
  • Large Enterprise

Zonka Feedback is popular in Hospital & Health Care, Retail, and Financial Services and is widely used by Mid Market, Enterprise, and Large Enterprise.

Zonka Feedback Customer wins, Customer success stories, Case studies

What benefits does Zonka Feedback offer for Collecting Feedback?

How does Zonka Feedback address your Social Media Analytics Challenges?

What Are the key features of Zonka Feedback for Communication Management?

How efficiently Does Zonka Feedback manage your Engaging Conversational Surveys?

How efficiently Does Zonka Feedback manage your Automated Workflows?

11 buyers and buying teams have used Cuspera to assess how well Zonka Feedback solved their Customer Feedback Management needs. Cuspera uses 2885 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

CUSTOMERS TESTIMONIALS
Zonka Feedback testimonial

Vinit R

Quality Assurance Manager

Health City Cayman Island
Zonka App has really really helped us a lot to improve our feedback collection and analysis system. Testimonial By Vinit R
Zonka Feedback testimonial

Manager IT

Select CITYWALK Mall
Zonka Feedback App has really really helped us a lot to improve our feedback collection and analysis system. Testimonial By Select CITYWALK Mall
Zonka Feedback testimonial

Griswold Home Care
Zonka makes creating professional surveys quick and simple. The data we have gotten on client satisfaction has been outstanding and extraordinarily helpful. Testimonial By Griswold Home Care
CUSTOMERS TESTIMONIALS
Zonka Feedback testimonial

Vinit R

Quality Assurance Manager

Health City Cayman Island
Zonka App has really really helped us a lot to improve our feedback collection and analysis system. Testimonial By Vinit R
Zonka Feedback testimonial

Manager IT

Select CITYWALK Mall
Zonka Feedback App has really really helped us a lot to improve our feedback collection and analysis system. Testimonial By Select CITYWALK Mall
Zonka Feedback testimonial

Griswold Home Care
Zonka makes creating professional surveys quick and simple. The data we have gotten on client satisfaction has been outstanding and extraordinarily helpful. Testimonial By Griswold Home Care

Damas - Retail

Zonka Feedback helped Damas improve customer experience in 163 stores. Damas wanted better insight into customer interactions after purchases. They used Net Promoter Score surveys to measure satisfac...tion. This gave Damas clear feedback from shoppers. The company could now track and improve customer experience in every store.

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Jones The Grocer - Restaurants

Zonka Feedback helps Jones The Grocer improve customer experience in all its restaurants. The company needed a complete feedback system. Zonka Feedback provided tools to collect and measure customer ...feedback. This helped Jones The Grocer understand guest needs and improve service. The solution supports better decision-making for restaurant operations.

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LivingPackets

Zonka Feedback helped LivingPackets improve their product experience. LivingPackets struggled with scattered feedback and limited ways to collect feedback from customers. They also had trouble connec...ting feedback with their business tools. Zonka Feedback provided a solution that brought all feedback together and made it easier to collect feedback from many channels. Integration with business tools became smooth. This helped LivingPackets enhance their product experience.

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MSTA - Education

MSTA used Zonka Feedback to improve educator engagement. They had problems with high costs and feedback limits when using Qualtrics. Zonka Feedback helped them collect more feedback from educators. T...his made it easier for MSTA to get important insights. The switch allowed them to engage more educators without extra costs.

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PSIPL

Zonka Feedback helped PSIPL improve feedback management for washroom users. PSIPL wanted a system that was easy for everyone to use. Zonka Feedback provided an interactive solution. This made it simp...le for users to share their experience. The new system helped PSIPL rebuild its customer experience landscape.

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Purplle - ECommerce

Zonka Feedback helped Purplle improve customer satisfaction. Purplle had trouble collecting feedback about their in-store shopping experience. They used Zonka Feedback to gather customer opinions. Th...is made it easier for Purplle to understand what shoppers wanted. As a result, Purplle could make better decisions to improve their service. The solution focused on customer experience and feedback collection.

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Tips to Choose the Best Survey Software

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Frequently Asked Questions(FAQ)

for Zonka Feedback

What is Zonka Feedback?

Zonka Feedback is a Customer Feedback Software and Survey App that collects feedback from customers and employees with stunning CSAT, CES and NPS Surveys and actionable insights. It is designed for small businesses and enterprises to capture and analyze employee and customer feedback across all touchpoints, improve experiences, and accelerate business growth.

It captures experiences and feedback at all touchpoints including in-person, offline, online, email and SMS, and provides a space for active listening, real-time feedback reporting, insights and trends, and drive result-oriented actions to improve customer experience and close the Feedback Loop.

Some of its features include creating surveys, multilingual surveys, collecting feedback, closing feedback loops, reporting and analytics, NPS dashboard and reporting, alerts and notifications, multiple locations and chains, offline device tracking, APIs, and webhooks and integrations.

What is Zonka Feedback used for?

Zonka Feedback is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Social Media Analytics and Communication Management .

What are the top features of Zonka Feedback?

Embedded survey forms, Survey themes library and Alerts: popups & Notifications are some of the top features of Zonka Feedback.

Who uses Zonka Feedback?

Zonka Feedback is used by Hospital & Health Care, Retail and Financial Services among other industries.

What are Zonka Feedback alternatives?

Opinion Stage, SmileBack, SurveyMethods and Sense are popular alternatives for Zonka Feedback.

Where is Zonka Feedback located?

Zonka Feedback is headquartered at K – 258/635,636, Lane – 3, First Floor, Westend Marg, Saidulajab, Close to Saket Metro Station, New Delhi, Delhi 110030, IN.
lightning

Peers used Zonka Feedback for Collecting feedback and social media analytics

Zonka Feedback Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.87/5 ★

Read Reviews (147)
Custom Reports

4.77/5 ★

Read Reviews (367)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.87/5 ★

Read Reviews (147)
Custom Reports

4.77/5 ★

Read Reviews (367)

Software Failure Risk Guidance

?

for Zonka Feedback

Overall Risk Meter

Low Medium High

Top Failure Risks for Zonka Feedback

Zonka Technologies Pvt. Ltd. Profile

Company Name

Zonka Technologies Pvt. Ltd.

Company Website

https://www.zonkafeedback.com/

HQ Location

K – 258/635,636, Lane – 3, First Floor, Westend Marg, Saidulajab, Close to Saket Metro Station, New Delhi, Delhi 110030, IN

Employees

01-10

Social

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Financials

PRIVATE