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Home Customer Feedback Management Zonka Feedback

Zonka Feedback: Product updates, Customer stories, and Insights | 2026 Cuspera

4.55 5

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Customer stories

Zonka Feedback helped SmartBuyGlasses manage surveys and automate feedback. The platform made it easy to process feedback quickly. SmartBuyGlasses increased their Net Promoter Score by 30%. Zonka Feedback improved how they tracked customer satisfaction. The solution streamlined their feedback process and boosted results.
Zonka Feedback helped RIPE NCC improve their member support process. RIPE NCC had issues with disconnected feedback that risked member trust and service quality. They integrated Zonka Feedback with their Zendesk support system. This allowed them to collect and manage feedback more effectively. The solution improved their ability to support members and maintain high service standards.
Zonka Feedback helped Damas improve customer experience in 163 stores. Damas wanted better insight into customer interactions after purchases. They used Net Promoter Score surveys to measure satisfaction. This gave Damas clear feedback from shoppers. The company could now track and improve customer experience in every store.
Zonka Feedback helped LivingPackets improve their product experience. LivingPackets struggled with scattered feedback and limited ways to collect feedback from customers. They also had trouble connecting feedback with their business tools. Zonka Feedback provided a solution that brought all feedback together and made it easier to collect feedback from many channels. Integration with business tools became smooth. This helped LivingPackets enhance their product experience.
MSTA used Zonka Feedback to improve educator engagement. They had problems with high costs and feedback limits when using Qualtrics. Zonka Feedback helped them collect more feedback from educators. This made it easier for MSTA to get important insights. The switch allowed them to engage more educators without extra costs.
Zonka Feedback helped PSIPL improve feedback management for washroom users. PSIPL wanted a system that was easy for everyone to use. Zonka Feedback provided an interactive solution. This made it simple for users to share their experience. The new system helped PSIPL rebuild its customer experience landscape.

Product Business Settings

Zonka Feedback is popular in Hospital & Health Care, Retail, and Financial Services industries and is widely used by Mid Market, Enterprise, and Large Enterprise.

Integrations

Marketing Automation

Email Marketing

CRM

Other Demand Generation

Zonka Feedback Product Overview

Zonka Feedback transforms customer experience strategies through its AI-driven survey software. It captures feedback across multiple channels, providing businesses with actionable insights that drive growth. The platform simplifies the process of designing, automating, and sharing surveys, allowing for quick deployment. Its AI analytics decode customer voices, offering advanced, real-time reporting. The AI-driven response inbox enables swift action on feedback, integrating seamlessly with existing tools to manage customer interactions effectively. Zonka Feedback supports enterprise-level customer experience excellence, ensuring secure and reliable feedback management for over 2,000 businesses.

How satisfied the customers are with Zonka Feedback use-cases

Reviews

"Zonka Feedback App has really really helped us a lot to improve our feedback collection and analysis system." - Select CITYWALK Mall

"Zonka App has really really helped us a lot to improve our feedback collection and analysis system." - Vinit R

Zonka Feedback Customer Insights, Testimonials and Case Studies

How does Zonka Feedback address your Collecting Feedback Challenges?

What makes Zonka Feedback ideal for Communication Management?

How can Zonka Feedback optimize your Engaging Conversational Surveys Workflow?

What benefits does Zonka Feedback offer for Automated Workflows?

What is Zonka Feedback?

Zonka Feedback is a Customer Feedback Software and Survey App that collects feedback from customers and employees with stunning CSAT, CES and NPS Surveys and actionable insights. It is designed for small businesses and enterprises to capture and analyze employee and customer feedback across all touchpoints, improve experiences, and accelerate business growth.

It captures experiences and feedback at all touchpoints including in-person, offline, online, email and SMS, and provides a space for active listening, real-time feedback reporting, insights and trends, and drive result-oriented actions to improve customer experience and close the Feedback Loop.

Some of its features include creating surveys, multilingual surveys, collecting feedback, closing feedback loops, reporting and analytics, NPS dashboard and reporting, alerts and notifications, multiple locations and chains, offline device tracking, APIs, and webhooks and integrations.

What is Zonka Feedback used for?

Zonka Feedback is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Social Media Analytics and Communication Management .

What are the top features of Zonka Feedback?

Embedded survey forms, Survey themes library and Alerts: popups & Notifications are some of the top features of Zonka Feedback.

Who uses Zonka Feedback?

Zonka Feedback is used by Hospital & Health Care, Retail and Financial Services among other industries.

What are Zonka Feedback alternatives?

Opinion Stage, SmileBack, SurveyMethods and Sense are popular alternatives for Zonka Feedback.

Where is Zonka Feedback located?

Zonka Feedback is headquartered at K – 258/635,636, Lane – 3, First Floor, Westend Marg, Saidulajab, Close to Saket Metro Station, New Delhi, Delhi 110030, IN.

11 buyers and buying teams have used Cuspera to assess how well Zonka Feedback solved their Customer Feedback Management needs. Cuspera uses 2885 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

CUSTOMERS	TESTIMONIALS
Manager IT Select CITYWALK Mall	Zonka Feedback App has really really helped us a lot to improve our feedback collection and analysis system. Testimonial By Select CITYWALK Mall
Vinit R Quality Assurance Manager Health City Cayman Island	Zonka App has really really helped us a lot to improve our feedback collection and analysis system. Testimonial By Vinit R
Griswold Home Care	Zonka makes creating professional surveys quick and simple. The data we have gotten on client satisfaction has been outstanding and extraordinarily helpful. Testimonial By Griswold Home Care

CUSTOMERS	TESTIMONIALS
Manager IT Select CITYWALK Mall	Zonka Feedback App has really really helped us a lot to improve our feedback collection and analysis system. Testimonial By Select CITYWALK Mall
Vinit R Quality Assurance Manager Health City Cayman Island	Zonka App has really really helped us a lot to improve our feedback collection and analysis system. Testimonial By Vinit R
Griswold Home Care	Zonka makes creating professional surveys quick and simple. The data we have gotten on client satisfaction has been outstanding and extraordinarily helpful. Testimonial By Griswold Home Care

More Zonka Feedback Customer Stories...

Tips to Choose the Best Survey Software

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Peers used Zonka Feedback for Collecting feedback and social media analytics

Zonka Feedback Competitors

More Zonka Feedback Alternatives...

Zonka Feedback Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
Analytics	4.87/5 ★ Read Reviews (147)
Custom Reports	4.77/5 ★ Read Reviews (367)

CAPABILITIES	RATINGS AND REVIEWS
Analytics	4.87/5 ★ Read Reviews (147)
Custom Reports	4.77/5 ★ Read Reviews (367)

Zonka Feedback Integrations

Zonka Feedback integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.79/5 ★

Read Reviews (234)

Data Export

4.62/5 ★

Read Reviews (38)

Pipefy

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Klaviyo

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Parseur

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

ActiveCampaign

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Moosend

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Mailchimp

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

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for Zonka Feedback

Overall Risk Meter

Low Medium High

Top Failure Risks for Zonka Feedback

Zonka Technologies Pvt. Ltd. Profile

Company Name

Zonka Technologies Pvt. Ltd.

Company Website

https://www.zonkafeedback.com/

HQ Location

K – 258/635,636, Lane – 3, First Floor, Westend Marg, Saidulajab, Close to Saket Metro Station, New Delhi, Delhi 110030, IN

Employees

01-10

Social

Financials

PRIVATE