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SmileBack vs Zonka Feedback: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for SmileBack low Failure Risk for Zonka Feedback low
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Comparison Summary

This comparison report of SmileBack vs. Zonka Feedback is based on a specific set of business needs and context. The comparison uses 4124 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing SmileBack and Zonka Feedback

SmileBack, Zonka Feedback, CustomerSure, Simplesat, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

SmileBack covers Collecting Feedback, Engaging Conversational Surveys with Phone Calls, Rating And Review Management, Helpdesk Management, etc.

Zonka Feedback focuses on Collecting Feedback, Social Media Management, Communication Management with E-Mail, Engaging Conversational Surveys, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo SmileBack

Focus area

Software Failure Risk

  • low

logo Zonka Feedback

Focus area

Zonka Feedback is better than SmileBack for

Software Failure Risk

  • low

About

Customer satisfaction platform, simple to use but deep in insights

Feedback Software & Survey App to collect feedback from customers and employees

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

31

43

Total Goals
(we found evidences for)

8

3

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (256)

Read Reviews (705)

measuring customer satisfaction

Read Reviews (138)

Read Reviews (277)

measuring net promoter score

Read Reviews (32)

Read Reviews (136)

engagement management

Read Reviews (37)

Read Reviews (40)

engaging and following up

Read Reviews (29)

Read Reviews (32)

rating and review management

Read Reviews (34)

Read Reviews (8)

social media management

Read Reviews (11)

Read Reviews (68)

social media analytics

Read Reviews (8)

Read Reviews (65)

engaging on social media

Read Reviews (2)

Read Reviews (1)

helpdesk management

Read Reviews (11)

Read Reviews (22)

coaching

Read Reviews (7)

Read Reviews (1)

competitive intelligence

Read Reviews (7)

Read Reviews (1)

loyalty management

Read Reviews (6)

Read Reviews (15)

customise loyalty program

Read Reviews (6)

Read Reviews (15)

lifetime value management

Read Reviews (3)

Read Reviews (3)

generation of new leads

Read Reviews (2)

Read Reviews (1)

workflow management

Read Reviews (2)

Read Reviews (39)

relationship management

Read Reviews (2)

Read Reviews (0)

merger and acquisition

Read Reviews (2)

Read Reviews (0)

business development

Read Reviews (2)

Read Reviews (0)

sales review & feedback

Read Reviews (1)

Read Reviews (3)

communication management

Read Reviews (1)

Read Reviews (48)

sending & publishing communications

Read Reviews (1)

Read Reviews (42)

sales document management

Read Reviews (0)

Read Reviews (19)

contact list management

Read Reviews (0)

Read Reviews (17)

knowledge management

Read Reviews (0)

Read Reviews (4)

performance management

Read Reviews (0)

Read Reviews (2)

training & onboarding

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve digital and social presence

  • Build brand awareness

  • Improve brand engagement

  • Improve efficiency

  • Increase sales & revenue

  • Grow market share

  • See 5 more

  • Enhance customer relationships

  • Acquire customers

  • Improve digital and social presence

Top Channels

Channels Used

  • e-mail

  • promotions

  • offline

  • website

  • on premises

  • mobile

  • text SMS

  • chat

  • mobile app

  • phone calls

  • omnichannel

  • social media

  • point of sale

  • user generated content

  • blogs

  • print media

  • mass media

  • radio

  • See 15 more

  • e-mail

  • promotions

  • offline

  • website

  • on premises

  • mobile

  • text SMS

  • chat

  • mobile app

  • phone calls

  • omnichannel

  • social media

  • point of sale

  • user generated content

  • blogs

  • print media

  • mass media

  • radio

  • See 15 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

No Data

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

low

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting