Richpanel is a Customer Data Platform that helps businesses to understand and extract value from their data. It helps agents efficiently resolve customer issues without switching tabs.
Richpanel can manage all channels from a single inbox and view eCommerce data next to each message in the helpdesk. It enables store owners to manage multiple support channels - live chat, email, help center, WhatsApp from a single inbox. The deep integration with Magento, Shopify, and WooCommerce allows agents to view data-rich customer profiles, orders and tracking information next to each message.
Richpanel tools include Self-Service Portal, Ecommerce Help Desk, and Live chat and Messaging. Richpanel self-service starts resolving customer issues instantly and delivers up to 50% self-service rate. It unifies all customer channels and ecommerce data in one single dashboard. Richpanel pulls data from ecommerce stores to display customer’s orders, browsing activity and previous conversations right next to each conversation.
Popular Business Setting
- Health, Wellness and Fitness
- Information Technology and Services
- Consumer Services
- Small Business
- Mid Market
Peer Recommendations on business needs
Increase sales & revenue, Enhance customer relationships, are the most popular goals peers achieved using Richpanel.
It is the best suited for chat, chat, offline, channels.
Richpanel does well for a wide range of processes. Peers recommend helpdesk management, conversion management, contact list management, as the business processes that they have been most satisfied while using Richpanel.
Read Reviews of Business Process for Richpanel
Top Failure Risks for Richpanel
First 5 Reports are Free
IT and Other Capabilities