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4.38 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆
(236 Reviews, Testimonials & Expert Opinions)
(236 Reviews, Testimonials & Expert Opinions)

Richpanel | Live Chat Software & Helpdesk For Ecommerce Stores

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About Richpanel

Richpanel is a Customer Data Platform that helps businesses to understand and extract value from their data. It helps agents efficiently resolve customer issues without switching tabs.

Richpanel can manage all channels from a single inbox and view eCommerce data next to each message in the helpdesk. It enables store owners to manage multiple support channels - live chat, email, help center, WhatsApp from a single inbox. The deep integration with Magento, Shopify, and WooCommerce allows agents to view data-rich customer profiles, orders and tracking information next to each message.

Richpanel tools include Self-Service Portal, Ecommerce Help Desk, and Live chat and Messaging. Richpanel self-service starts resolving customer issues instantly and delivers up to 50% self-service rate. It unifies all customer channels and ecommerce data in one single dashboard. Richpanel pulls data from ecommerce stores to display customer’s orders, browsing activity and previous conversations right next to each conversation.

Evaluating Richpanel for your Live Chat need?

wyz, your personal AI advisor

Our AI advisor, Wyz, harnessed 236 insights from peers and experts who used Richpanel to help you determine how well it fits your Live Chat needs.

Peer and Expert Opinions
for Richpanel


Increase sales & revenue and Enhance customer relationships are the most popular goals peers achieved using Richpanel .


It is the best suited for chat, offline, point of sale, channels.

Other channels:

  • e-mail
  • social media
  • website
See all channels See less channels


Peers recommend helpdesk management, conversion management, contact list management, as the business processes that they have been most satisfied while using Richpanel .

Read Peer and Expert Experience for Business Use Cases

Helpdesk management With Offline and Point of sale and Chat

Conversion management With E mail and Chat and Social media

Contact list management With E mail and Chat and Social media


Customer case management

Engagement management

See allless Activities

Popular Business Setting
for Richpanel

Top Industries

  • Health, Wellness and Fitness
  • Information Technology and Services
  • Consumer Services

Popular in

  • Small Business
  • Mid Market

Peers used Richpanel to Increase sales & revenue and Enhance customer relationships

Verify if it works for you

IT and Other Capabilities
for Richpanel

  • Low
  • Medium
  • High


Data Export

Data Import


Chat Support

24/7 Support

Email Support

Phone Support


AI Powered

Custom Reports


Failure Risk Guidance Security Report ?

Overall Risk Meter

Low Medium High

Top Failure Risks for Richpanel

First 5 Reports are Free

Vendor Profile Details

Company Name Richpanel
Company Website
HQ Location 1885 Cabana Dr, San Jose, CA 95125, San Jose, California 95125, US
Employees 11-50
Financials Private