CUSPERA

Richpanel

4.38 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆
(234 Reviews)

Richpanel | Live Chat Software & Helpdesk For Ecommerce Stores

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About Richpanel

Richpanel is a Customer Data Platform that helps businesses to understand and extract value from their data. It helps agents efficiently resolve customer issues without switching tabs.

Richpanel can manage all channels from a single inbox and view eCommerce data next to each message in the helpdesk. It enables store owners to manage multiple support channels - live chat, email, help center, WhatsApp from a single inbox. The deep integration with Magento, Shopify, and WooCommerce allows agents to view data-rich customer profiles, orders and tracking information next to each message.

Richpanel tools include Self-Service Portal, Ecommerce Help Desk, and Live chat and Messaging. Richpanel self-service starts resolving customer issues instantly and delivers up to 50% self-service rate. It unifies all customer channels and ecommerce data in one single dashboard. Richpanel pulls data from ecommerce stores to display customer’s orders, browsing activity and previous conversations right next to each conversation.

Peer and Expert Reviews
for Richpanel

Goals

Increase sales & revenue and Enhance customer relationships are the most popular goals peers achieved using Richpanel .

Channels

It is the best suited for chat, offline, point of sale, channels.

Other channels:

  • e-mail
  • social media
  • website
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Processes

Peers recommend helpdesk management, conversion management, contact list management, as the business processes that they have been most satisfied while using Richpanel .

Read Reviews of Business Process for Richpanel

Helpdesk management With Offline and Point of sale and Chat

Conversion management With E mail and Chat and Social media

Contact list management With E mail and Chat and Social media

Collaboration

Customer case management

Engagement management

See allless Activities

Popular Business Setting
for Richpanel

Top Industries

  • Health, Wellness and Fitness
  • Information Technology and Services
  • Consumer Services

Popular in

  • Small Business
  • Mid Market

Peers used Richpanel to Increase sales & revenue and Enhance customer relationships

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IT and Other Capabilities
for Richpanel

  • Low
  • Medium
  • High

data

Data Export

Data Import

Support

Chat Support

24/7 Support

Email Support

Phone Support

Other

AI Powered

Custom Reports

Analytics

Failure Risk Guidance Security Report ?

See Sample Risk Report

Overall Risk Meter

Low Medium High

Top Failure Risks for Richpanel

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First 5 Reports are Free

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Vendor Profile Details

Company Name Richpanel
Company Website https://richpanel.com/
HQ Location 1885 Cabana Dr, San Jose, CA 95125, San Jose, California 95125, US
Employees 11-50
Social
Financials Private