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Richpanel

4.38 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆
(234 Reviews)

Richpanel | Live Chat Software & Helpdesk For Ecommerce Stores

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About Richpanel

Richpanel is a Customer Data Platform that helps businesses to understand and extract value from their data. It helps agents efficiently resolve customer issues without switching tabs.

Richpanel can manage all channels from a single inbox and view eCommerce data next to each message in the helpdesk. It enables store owners to manage multiple support channels - live chat, email, help center, WhatsApp from a single inbox. The deep integration with Magento, Shopify, and WooCommerce allows agents to view data-rich customer profiles, orders and tracking information next to each message.

Richpanel tools include Self-Service Portal, Ecommerce Help Desk, and Live chat and Messaging. Richpanel self-service starts resolving customer issues instantly and delivers up to 50% self-service rate. It unifies all customer channels and ecommerce data in one single dashboard. Richpanel pulls data from ecommerce stores to display customer’s orders, browsing activity and previous conversations right next to each conversation.

Richpanel
is used by peers for

Processes

helpdesk management, conversion management, contact list management

Channels

chat, chat, offline

Capabilities

24/7 Support, Chat Support, Email Support

Goals

Increase sales & revenue, Enhance customer relationships

Industry

Health, Wellness and Fitness, Information Technology and Services, Consumer Services

Popular Business Setting
for Richpanel

Top Industries

  • Health, Wellness and Fitness
  • Information Technology and Services
  • Consumer Services

Popular in

  • Small Business
  • Mid Market

Peer Recommendations on business needs
for Richpanel

Goals

Increase sales & revenue, Enhance customer relationships, are the most popular goals peers achieved using Richpanel.

Channels

It is the best suited for chat, chat, offline, channels.

Processes

Richpanel does well for a wide range of processes. Peers recommend helpdesk management, conversion management, contact list management, as the business processes that they have been most satisfied while using Richpanel.

Read Reviews of Business Process for Richpanel

Peers used Richpanel to Increase sales & revenue and Enhance customer relationships

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Failure Risk Guidance Security Report ?

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Overall Risk Meter

Low Medium High

Top Failure Risks for Richpanel

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IT and Other Capabilities
for Richpanel

  • Low
  • Medium
  • High

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Vendor Profile Details

Company Name Richpanel
Company Website richpanel.com/
HQ Location 1885 Cabana Dr, San Jose, CA 95125, San Jose, California 95125, US
Employees 11-50
Social
Financials Private