Richpanel is a Customer Data Platform that helps businesses to understand and extract value from their data. It helps agents efficiently resolve customer issues without switching tabs.
Richpanel can manage all channels from a single inbox and view eCommerce data next to each message in the helpdesk. It enables store owners to manage multiple support channels - live chat, email, help center, WhatsApp from a single inbox. The deep integration with Magento, Shopify, and WooCommerce allows agents to view data-rich customer profiles, orders and tracking information next to each message.
Richpanel tools include Self-Service Portal, Ecommerce Help Desk, and Live chat and Messaging. Richpanel self-service starts resolving customer issues instantly and delivers up to 50% self-service rate. It unifies all customer channels and ecommerce data in one single dashboard. Richpanel pulls data from ecommerce stores to display customer’s orders, browsing activity and previous conversations right next to each conversation.
Peer and Expert Opinions
Read Peer and Expert Experience for Business Use Cases
Helpdesk management With Offline and Point of sale and Chat
Conversion management With E mail and Chat and Social media
Contact list management With E mail and Chat and Social media
Customer case management
Popular Business Setting
- Health, Wellness and Fitness
- Information Technology and Services
- Consumer Services
- Small Business
- Mid Market
IT and Other Capabilities
Top Failure Risks for Richpanel
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