InMoment Overview

InMoment is a customer experience intelligence and management software specialized in experience intelligence (XI) that helps to drive positive results for the brand with customer feedback. It helps to establish thought leadership and enhance customer relationships.

InMoment XI Platform brings together intelligence from customers, employees, and the market to drive real, actionable, business value from the three clouds which are customer experience cloud, employee experience cloud, and market experience cloud. These deliver insights about business from the customer experience.

Some of the features of InMoment include multimedia feedback, survey experiences, integrations, dashboards and reporting, incorporating the voice of employees, and more.

(Inmoment acquires Wootric)

Cuspera Reviews

58 buyers and buying teams have used Cuspera to assess how well InMoment solved their Customer Feedback Management needs. Cuspera uses 2755 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using InMoment.

Other priorities:

  • Scale Best Practices
  • Improve Brand Engagement
  • Establish Thought Leadership
  • Enter New Markets Internationally Or Locally
  • Increase Sales & Revenue
  • Increase Customer Life Time Value
  • Improve Product Experience
  • Improve Efficiency
  • Improve Employee Experience
  • Improve Stakeholder Relations
  • Improve Consistency
  • Improve Digital And Social Presence
  • Improve ROI
See all business priorities See less business priorities

Use Cases

Peers recommend Collecting Feedback , Engaging Conversational Surveys , Helpdesk Management , as the business use cases that they have been most satisfied while using InMoment.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Collecting Feedback

4.75/5

Read Reviews (464)

"...It scheduled customer survey tool to review calls with contact center agents...." Case Study Element Fleet Management
measuring net promoter score

4.72/5

Read Reviews (285)

Measuring CSAT

4.80/5

Read Reviews (48)

Engaging Conversational Surveys

4.79/5

Read Reviews (77)

"...I appreciate the ability to dictate follow up questions based on response...." Peer review by Kenneth R, Director of Marketing
engaging and following up

4.78/5

Read Reviews (67)

Helpdesk Management with Phone Calls

4.29/5

Read Reviews (24)

"...We wanted to provide the frontline a star level of call center feedback in a more real-time fashion; and get our leaders access to the data in a timelier matter...." Testimonial by John Lewis, Customer Insights Lead, U.S. Cellular
PEER EXPERIENCES
Collecting Feedback

4.75/5

Read Reviews (464)

"...It scheduled customer survey tool to review calls with contact center agents...." Case Study Element Fleet Management
measuring net promoter score

4.75/5

Read Reviews (285)

Measuring CSAT

4.75/5

Read Reviews (48)

Engaging Conversational Surveys

4.79/5

Read Reviews (77)

"...I appreciate the ability to dictate follow up questions based on response...." Peer review by Kenneth R, Director of Marketing
engaging and following up

4.79/5

Read Reviews (67)

Helpdesk Management with Phone Calls

4.29/5

Read Reviews (24)

"...We wanted to provide the frontline a star level of call center feedback in a more real-time fashion; and get our leaders access to the data in a timelier matter...." Testimonial by John Lewis, Customer Insights Lead, U.S. Cellular

42+ more Business Use Cases

Our AI advisor, Wyz, harnessed 2755 insights from peers and experts to help you assess how these InMoment use cases fit your Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Roe Baluyut

Manager of Customer Experience

nib New Zealand

nib New Zealand recognises that its CX program is constantly changing and evolving, but the program has already had significant impact. Over the last four years, the business has seen a strong increase in NPS as well as a 6% churn reduction. Testimonial By Roe Baluyut

Annica Kreider

VP of Brand Development

Mellow Mushroom

InMoment is part of the conversation at every level of our organization, from brand development to marketing to operations to restaurant valuation You can't put a price tag on that sort of business-steering intelligence. Testimonial By Annica Kreider

Nathan Chung

Service NPS and Voice of Customer Team Manager

Medibank

Text analytics has been instrumental in helping Medibank employees across the business to stay on the same page through unified data and visibility displayed through customised dashboards. Testimonial By Nathan Chung
CUSTOMERS TESTIMONIALS

Roe Baluyut

Manager of Customer Experience

nib New Zealand

nib New Zealand recognises that its CX program is constantly changing and evolving, but the program has already had significant impact. Over the last four years, the business has seen a strong increase in NPS as well as a 6% churn reduction. Testimonial By Roe Baluyut

Annica Kreider

VP of Brand Development

Mellow Mushroom

InMoment is part of the conversation at every level of our organization, from brand development to marketing to operations to restaurant valuation You can't put a price tag on that sort of business-steering intelligence. Testimonial By Annica Kreider

Nathan Chung

Service NPS and Voice of Customer Team Manager

Medibank

Text analytics has been instrumental in helping Medibank employees across the business to stay on the same page through unified data and visibility displayed through customised dashboards. Testimonial By Nathan Chung

Case Studies

COMPANY CASE STUDIES
Case Study Dräger

An Innovative Platform Leads to an Improved Customer Experience

Read More
Case Study Aegon

Mit NPS-Messungen in Echtzeit etabliert Aegon operative Prozesse zum Schließen des Kundenfeedback-Kreises über diverse Touchpoints hinweg

Read More
Case Study TELUS

Realizing Direct Cost Savings & Churn Reduction Impact on Experience Program Success

Read More

Popular Business Setting

for InMoment

Top Industries

  • Computer Software
  • Information Technology and Services
  • Internet

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used InMoment to Improve customer satisfaction and Acquire customers

Peer and Expert Opinion on Features

for InMoment

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.28/5

Read Reviews (328)
Dashboard

4.45/5

Read Reviews (85)
Personalization

4.21/5

Read Reviews (48)
Alerts: popups & Notifications

3.67/5

Read Reviews (20)
Micro customer segmenting

4.79/5

Read Reviews (11)
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.28/5

Read Reviews (328)
Dashboard

4.45/5

Read Reviews (85)
Personalization

4.21/5

Read Reviews (48)
Alerts: popups & Notifications

3.67/5

Read Reviews (20)
Micro customer segmenting

4.79/5

Read Reviews (11)

IT and Other Capabilities

for InMoment

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.49/5

Read Reviews (187)
Data Export

3.98/5

Read Reviews (111)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.49/5

Read Reviews (187)
Data Export

3.98/5

Read Reviews (111)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.85/5

Read Reviews (20)
24/7 Support

4.71/5

Read Reviews (253)
Phone Support

4.71/5

Read Reviews (12)
Chat Support

4.64/5

Read Reviews (21)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.85/5

Read Reviews (20)
24/7 Support

4.71/5

Read Reviews (253)
Phone Support

4.71/5

Read Reviews (12)
Chat Support

4.64/5

Read Reviews (21)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.30/5

Read Reviews (15)
Analytics

4.74/5

Read Reviews (238)
Custom Reports

4.31/5

Read Reviews (297)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.30/5

Read Reviews (15)
Analytics

4.74/5

Read Reviews (238)
Custom Reports

4.31/5

Read Reviews (297)

Software Failure Risk Guidance

?

for InMoment

Overall Risk Meter

Low Medium High

Top Failure Risks for InMoment

Vendor Profile Details

Company Name

Inmoment

Company Website

https://inmoment.com/

Year Founded

2002

HQ Location

Salt Lake City, Utah, U.S.A. 10355 S. Jordan Gateway #600 South Jordan, Utah 84095

Employees

251-500

Social

Financials

M&A