InMoment Overview
InMoment is a customer experience intelligence and management software specialized in experience intelligence (XI) that helps to drive positive results for the brand with customer feedback. It helps to establish thought leadership and enhance customer relationships.
InMoment XI Platform brings together intelligence from customers, employees, and the market to drive real, actionable, business value from the three clouds which are customer experience cloud, employee experience cloud, and market experience cloud. These deliver insights about business from the customer experience.
Some of the features of InMoment include multimedia feedback, survey experiences, integrations, dashboards and reporting, incorporating the voice of employees, and more.
(Inmoment acquires Wootric)
Cuspera Reviews
58 buyers and buying teams have used Cuspera to assess how well InMoment solved their Customer Feedback Management needs. Cuspera uses 2755 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Business Priorities
Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using InMoment.
Use Cases
Peers recommend Collecting Feedback , Engaging Conversational Surveys , Helpdesk Management , as the business use cases that they have been most satisfied while using InMoment.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collecting Feedback |
4.75/5 ★ |
"...For instance, call satisfaction increased by 6.1 percent and NPS by 6.4 points...." Case Study Sky |
| measuring net promoter score |
4.72/5 ★ |
"...We were seeing net promoter scores in the 30s..." Testimonial by Jennifer Rulon, Customer Experience Manager, Indiana Farmers Insurance |
| Measuring CSAT |
4.80/5 ★ |
"...We're able to gauge customer sentiment through Wootric surveys like NPS and CSAT that are unique to our business...." Peer review by Blake B, Head of Customer Experience & Retention, Internet |
| Engaging Conversational Surveys |
4.79/5 ★ |
"...With that in mind, here are five ways businesses can leverage personalization in order to deliver more helpful and engaging experiences to customers. ..." 5 Ways Brands Can Get More Personal with Their Customers |
| engaging and following up |
4.78/5 ★ |
"...We review every Reliant increased the number of touchpoints surveyed by comment and suggestion, follow up with unresolved issues 220 percent...." Case Study Reliant |
| Helpdesk Management with Phone Calls |
4.29/5 ★ |
"...These Sky role handle or test in the call center, then they are encouraged to models, who are active on site as team leads and are trained try them (e.g. a different farewell formula, different type of extensively in the new working method, are important communication, offering recalls, etc.) and to observe how the multipliers and contacts for onsite roll-outs...." Case Study Sky |
| PEER EXPERIENCES | |
|---|---|
| Collecting Feedback |
4.75/5 ★ |
"...For instance, call satisfaction increased by 6.1 percent and NPS by 6.4 points...." Case Study Sky |
|
| measuring net promoter score |
4.75/5 ★ |
| Measuring CSAT |
4.75/5 ★ |
| Engaging Conversational Surveys |
4.79/5 ★ |
"...With that in mind, here are five ways businesses can leverage personalization in order to deliver more helpful and engaging experiences to customers. ..." 5 Ways Brands Can Get More Personal with Their Customers |
|
| engaging and following up |
4.79/5 ★ |
| Helpdesk Management with Phone Calls |
4.29/5 ★ |
"...These Sky role handle or test in the call center, then they are encouraged to models, who are active on site as team leads and are trained try them (e.g. a different farewell formula, different type of extensively in the new working method, are important communication, offering recalls, etc.) and to observe how the multipliers and contacts for onsite roll-outs...." Case Study Sky |
|
42+ more Business Use Cases
Our AI advisor, Wyz, harnessed 2755 insights from peers and experts to help you assess how these InMoment use cases fit your Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
TTI has seen several early CX wins surface in the last six months alone. The business has expanded the closed-loop team, and has seen CX engagement across the business. Testimonial By Abby Singh |
|
The voice of the customer is changing how we listen, not only to our agents and policyholders, but also to our associates. In the future, it will dictate the investments we make in our people, the services we offer, and our long-term focus. Testimonial By Chris Neeson |
|
nib New Zealand recognises that its CX program is constantly changing and evolving, but the program has already had significant impact. Over the last four years, the business has seen a strong increase in NPS as well as a 6% churn reduction. Testimonial By Roe Baluyut |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Abby Singh VOC Lead TTI Inc |
TTI has seen several early CX wins surface in the last six months alone. The business has expanded the closed-loop team, and has seen CX engagement across the business. Testimonial By Abby Singh |
|
Chris Neeson Customer Experience Ohio Mutual |
The voice of the customer is changing how we listen, not only to our agents and policyholders, but also to our associates. In the future, it will dictate the investments we make in our people, the services we offer, and our long-term focus. Testimonial By Chris Neeson |
|
Roe Baluyut Manager of Customer Experience nib New Zealand |
nib New Zealand recognises that its CX program is constantly changing and evolving, but the program has already had significant impact. Over the last four years, the business has seen a strong increase in NPS as well as a 6% churn reduction. Testimonial By Roe Baluyut |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study The British CouncilRead More |
|
Case Study VolvoRead More |
|
Case Study Virgin MoneyRead More |
Frequently Asked Questions(FAQ)
for InMoment
What is InMoment?
What is InMoment used for?
What are the top features of InMoment?
Who uses InMoment?
What are InMoment alternatives?
Where is InMoment located?
Popular Business Setting
for InMoment
Top Industries
- Computer Software
- Information Technology and Services
- Internet
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used InMoment to Improve customer satisfaction and Acquire customers
InMoment Alternatives
Peer and Expert Opinion on Features
for InMoment
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (328) |
| Dashboard | Read Reviews (85) |
| Personalization | Read Reviews (48) |
| Alerts: popups & Notifications | Read Reviews (20) |
| Micro customer segmenting | Read Reviews (11) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (328) |
| Dashboard | Read Reviews (85) |
| Personalization | Read Reviews (48) |
| Alerts: popups & Notifications | Read Reviews (20) |
| Micro customer segmenting | Read Reviews (11) |
IT and Other Capabilities
for InMoment
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (187) |
| Data Export | Read Reviews (111) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (187) |
| Data Export | Read Reviews (111) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (20) |
| 24/7 Support | Read Reviews (253) |
| Phone Support | Read Reviews (12) |
| Chat Support | Read Reviews (21) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (20) |
| 24/7 Support | Read Reviews (253) |
| Phone Support | Read Reviews (12) |
| Chat Support | Read Reviews (21) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (15) |
| Analytics | Read Reviews (238) |
| Custom Reports | Read Reviews (297) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (15) |
| Analytics | Read Reviews (238) |
| Custom Reports | Read Reviews (297) |
Software Failure Risk Guidance
?for InMoment
Overall Risk Meter
Top Failure Risks for InMoment
Vendor Profile Details
HQ Location
Salt Lake City, Utah, U.S.A. 10355 S. Jordan Gateway #600 South Jordan, Utah 84095
Employees
251-500
Social
Financials
M&A
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