InMoment Overview
This is a summary of the comprehensive capabilities and benefits of InMoment based on over 2755 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
InMoment, Thematic, GetFeedback, NICE Satmetrix, SurveySparrow Enterprise, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if InMoment is right for your needs? Our Cuspera AI engine can evaluate how InMoment fits your specific business needs, industry, and context. Get your personalized assessment report today.
InMoment supports business activities such as:
- Collecting Feedback
- Engaging Conversational Surveys
- Helpdesk Management
- Social Media Management
- Contact List Management
InMoment can help you with many business goals, such as Improve Customer Satisfaction, Acquire Customers, Scale Best Practices, Improve Brand Engagement, Establish Thought Leadership, etc. It can help manage these activities if you use Phone Calls and Social Media for these needs. As a solution, InMoment's capabilities include Embedded Survey Forms, Dashboard, Personalization, etc.
InMoment was founded in 2002. Computer Software Vertical is its biggest customer base.
Reviews
"Through our partnership with InMoment we can drive change quickly. InMoment has been critical to our ability to listen to our customers more effectively, close the loop on customer concerns, increase our NPS scores and make CX part of our company DN...A. " - Suzie Dieth
Cuspera Reviews
58 buyers and buying teams have used Cuspera to assess how well InMoment solved their Customer Feedback Management needs. Cuspera uses 2755 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Business Priorities
Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using InMoment.
Use Cases
Peers recommend Collecting Feedback , Engaging Conversational Surveys , Helpdesk Management , as the business use cases that they have been most satisfied while using InMoment.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collecting Feedback |
4.75/5 ★ |
"...Dr ger has carried out customer satisfaction studies worldwide for a number of years...." Case Study Dräger |
| measuring net promoter score |
4.72/5 ★ |
"...Wootric was the only software that offered a non-intrusive, good-looking solution for asking our customers the NPS question directly in our web application...." Peer review by Philip K, Business Development, Information Technology and Services |
| Measuring CSAT |
4.80/5 ★ |
"...-Insight into customer satisfaction levels across our different plan types and products -Identifying feedback trends (common feature requests, suggestions, praise) and passing that along to our Product team to prioritize -Identifying champions and possible case study candidates -Identifying potential churn or at-risk accounts...." Peer review by Freddie S, Sr. Manager, Customer Success |
| Engaging Conversational Surveys |
4.79/5 ★ |
"...Ability to follow-up with customers and offer than assistance when they need it...." Peer review by Kelly D |
| engaging and following up |
4.78/5 ★ |
"...Being able to follow up with users directly is great...." Peer review by Allison C., Financial Services |
| Helpdesk Management with Phone Calls |
4.29/5 ★ |
"...We wanted to provide the frontline a star level of call center feedback in a more real-time fashion; and get our leaders access to the data in a timelier matter...." Testimonial by John Lewis, Customer Insights Lead, U.S. Cellular |
| PEER EXPERIENCES | |
|---|---|
| Collecting Feedback |
4.75/5 ★ |
"...Dr ger has carried out customer satisfaction studies worldwide for a number of years...." Case Study Dräger |
|
| measuring net promoter score |
4.75/5 ★ |
| Measuring CSAT |
4.75/5 ★ |
| Engaging Conversational Surveys |
4.79/5 ★ |
"...Ability to follow-up with customers and offer than assistance when they need it...." Peer review by Kelly D |
|
| engaging and following up |
4.79/5 ★ |
| Helpdesk Management with Phone Calls |
4.29/5 ★ |
"...We wanted to provide the frontline a star level of call center feedback in a more real-time fashion; and get our leaders access to the data in a timelier matter...." Testimonial by John Lewis, Customer Insights Lead, U.S. Cellular |
|
42+ more Business Use Cases
Our AI advisor, Wyz, harnessed 2755 insights from peers and experts to help you assess how these InMoment use cases fit your Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Through our partnership with InMoment we can drive change quickly. InMoment has been critical to our ability to listen to our customers more effectively, close the loop on customer concerns, increase our NPS scores and make CX part of our company DNA. Testimonial By Suzie Dieth |
|
Before [InMoment], we were often overloaded with survey data that ultimately told us little about what our customers were experiencing on our website. Today, we're armed with insightful, qualitative data backed by meaningful performance metrics to help us prioritize maintenance and improvements. Testimonial By Michelle Cullinan |
|
We wanted to provide the frontline a star level of call center feedback in a more real-time fashion; and get our leaders access to the data in a timelier matter. It was time to modernize and make some improvements. That was really the driving force for bringing InMoment in. To make changes that wou...ld provide U.S. Cellular with more. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Suzie Dieth Director of Customer Experience Reliant |
Through our partnership with InMoment we can drive change quickly. InMoment has been critical to our ability to listen to our customers more effectively, close the loop on customer concerns, increase our NPS scores and make CX part of our company DNA. Testimonial By Suzie Dieth |
|
Michelle Cullinan Digital Marketing Strategist Juniper Networks |
Before [InMoment], we were often overloaded with survey data that ultimately told us little about what our customers were experiencing on our website. Today, we're armed with insightful, qualitative data backed by meaningful performance metrics to help us prioritize maintenance and improvements. Testimonial By Michelle Cullinan |
|
John Lewis Customer Insights Lead U.S. Cellular |
We wanted to provide the frontline a star level of call center feedback in a more real-time fashion; and get our leaders access to the data in a timelier matter. It was time to modernize and make some improvements. That was really the driving force for bringing InMoment in. To make changes that wou...ld provide U.S. Cellular with more. |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study DrägerRead More |
|
Case Study AegonRead More |
|
Case Study SkyRead More |
Frequently Asked Questions(FAQ)
for InMoment
What is InMoment?
What is InMoment used for?
What are the top features of InMoment?
Who uses InMoment?
What are InMoment alternatives?
Where is InMoment located?
Popular Business Setting
for InMoment
Top Industries
- Computer Software
- Information Technology and Services
- Internet
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used InMoment to Improve customer satisfaction and Acquire customers
InMoment Alternatives
Peer and Expert Opinion on Features
for InMoment
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (328) |
| Dashboard | Read Reviews (85) |
| Personalization | Read Reviews (48) |
| Alerts: popups & Notifications | Read Reviews (20) |
| Micro customer segmenting | Read Reviews (11) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (328) |
| Dashboard | Read Reviews (85) |
| Personalization | Read Reviews (48) |
| Alerts: popups & Notifications | Read Reviews (20) |
| Micro customer segmenting | Read Reviews (11) |
IT and Other Capabilities
for InMoment
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (187) |
| Data Export | Read Reviews (111) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (187) |
| Data Export | Read Reviews (111) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (20) |
| 24/7 Support | Read Reviews (253) |
| Phone Support | Read Reviews (12) |
| Chat Support | Read Reviews (21) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (20) |
| 24/7 Support | Read Reviews (253) |
| Phone Support | Read Reviews (12) |
| Chat Support | Read Reviews (21) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (15) |
| Analytics | Read Reviews (238) |
| Custom Reports | Read Reviews (297) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (15) |
| Analytics | Read Reviews (238) |
| Custom Reports | Read Reviews (297) |
Software Failure Risk Guidance
?for InMoment
Overall Risk Meter
Top Failure Risks for InMoment
Vendor Profile Details
HQ Location
Salt Lake City, Utah, U.S.A. 10355 S. Jordan Gateway #600 South Jordan, Utah 84095
Employees
251-500
Social
Financials
PRIVATE
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