InMoment Overview

InMoment is a customer experience intelligence and management software specialized in experience intelligence (XI) that helps to drive positive results for the brand with customer feedback. It helps to establish thought leadership and enhance customer relationships.

InMoment XI Platform brings together intelligence from customers, employees, and the market to drive real, actionable, business value from the three clouds which are customer experience cloud, employee experience cloud, and market experience cloud. These deliver insights about business from the customer experience.

Some of the features of InMoment include multimedia feedback, survey experiences, integrations, dashboards and reporting, incorporating the voice of employees, and more.

(Inmoment acquires Wootric)

Cuspera Reviews

58 buyers and buying teams have used Cuspera to assess how well InMoment solved their Customer Feedback Management needs. Cuspera uses 2755 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using InMoment.

Other priorities:

  • Scale Best Practices
  • Improve Brand Engagement
  • Establish Thought Leadership
  • Enter New Markets Internationally Or Locally
  • Increase Sales & Revenue
  • Increase Customer Life Time Value
  • Improve Product Experience
  • Improve Efficiency
  • Improve Employee Experience
  • Improve Stakeholder Relations
  • Improve Consistency
  • Improve Digital And Social Presence
  • Improve ROI
See all business priorities See less business priorities

Use Cases

Peers recommend Collecting Feedback , Engaging Conversational Surveys , Helpdesk Management , as the business use cases that they have been most satisfied while using InMoment.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Collecting Feedback

4.75/5

Read Reviews (464)

"...The snapshot page which trends NPS over time...."
measuring net promoter score

4.72/5

Read Reviews (285)

"...We're sending the NPS survey to our users via Intercom for now...."
Measuring CSAT

4.80/5

Read Reviews (48)

"...InMoment are our primary global partner for customer satisfaction measurement and insight...."
Engaging Conversational Surveys

4.79/5

Read Reviews (77)

"...We also make sure to follow up on every NPS score we receive - where we thank them, and discuss any of their feedback that needs action...."
engaging and following up

4.78/5

Read Reviews (67)

"...With that in mind, here are five ways businesses can leverage personalization in order to deliver more helpful and engaging experiences to customers. ..."
Helpdesk Management with Phone Calls

4.29/5

Read Reviews (24)

"...When needed, customer support was helpful and quite fast to answer. . ...."
PEER EXPERIENCES
Collecting Feedback

4.75/5

Read Reviews (464)

"...The snapshot page which trends NPS over time...." Peer review by Ross M, Client Success Manager
measuring net promoter score

4.75/5

Read Reviews (285)

Measuring CSAT

4.75/5

Read Reviews (48)

Engaging Conversational Surveys

4.79/5

Read Reviews (77)

"...We also make sure to follow up on every NPS score we receive - where we thank them, and discuss any of their feedback that needs action...." Peer review by Tori R, Clinical Experience Manager
engaging and following up

4.79/5

Read Reviews (67)

Helpdesk Management with Phone Calls

4.29/5

Read Reviews (24)

"...When needed, customer support was helpful and quite fast to answer. . ...." Peer review by Verified Reviewer, Research

42+ more Business Use Cases

Our AI advisor, Wyz, harnessed 2755 insights from peers and experts to help you assess how these InMoment use cases fit your Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Chuck Browne

Director of Customer Experience

Vivint Solar

InMoment helps us understand the core of every customer experience, giving us real customer stories and, therefore, the ability to create the best experiences for our customers. Testimonial By Chuck Browne

Roe Baluyut

Manager of Customer Experience

nib New Zealand

nib New Zealand recognises that its CX program is constantly changing and evolving, but the program has already had significant impact. Over the last four years, the business has seen a strong increase in NPS as well as a 6% churn reduction. Testimonial By Roe Baluyut

Annica Kreider

VP of Brand Development

Mellow Mushroom

InMoment is part of the conversation at every level of our organization, from brand development to marketing to operations to restaurant valuation You can't put a price tag on that sort of business-steering intelligence. Testimonial By Annica Kreider
CUSTOMERS TESTIMONIALS

Chuck Browne

Director of Customer Experience

Vivint Solar

InMoment helps us understand the core of every customer experience, giving us real customer stories and, therefore, the ability to create the best experiences for our customers. Testimonial By Chuck Browne

Roe Baluyut

Manager of Customer Experience

nib New Zealand

nib New Zealand recognises that its CX program is constantly changing and evolving, but the program has already had significant impact. Over the last four years, the business has seen a strong increase in NPS as well as a 6% churn reduction. Testimonial By Roe Baluyut

Annica Kreider

VP of Brand Development

Mellow Mushroom

InMoment is part of the conversation at every level of our organization, from brand development to marketing to operations to restaurant valuation You can't put a price tag on that sort of business-steering intelligence. Testimonial By Annica Kreider

Case Studies

COMPANY CASE STUDIES
Case Study Volvo

Designing an Award-Winning CX Action Planning Module

Read More
Case Study Reliant

Reliant uses CX to differentiate themselves in a competitive energy market to retain and acquire customers.

Read More
Case Study The British Council

Creating a Concise Feedback System to Improve Global Customer Experience

Read More

Frequently Asked Questions(FAQ)

for InMoment

What is InMoment?

InMoment is a customer experience intelligence and management software specialized in experience intelligence (XI) that helps to drive positive results for the brand with customer feedback. It helps to establish thought leadership and enhance customer relationships.

What is InMoment used for?

InMoment is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Helpdesk Management .

What are the top features of InMoment?

Embedded survey forms, Dashboard and Personalization are some of the top features of InMoment.

Who uses InMoment?

InMoment is used by Computer Software, Information Technology And Services and Internet among other industries.

What are InMoment alternatives?

Thematic, GetFeedback, NICE Satmetrix and SurveySparrow Enterprise are popular alternatives for InMoment.

Where is InMoment located?

InMoment is headquartered at Salt Lake City, Utah, U.S.A. 10355 S. Jordan Gateway #600 South Jordan, Utah 84095.

Popular Business Setting

for InMoment

Top Industries

  • Computer Software
  • Information Technology and Services
  • Internet

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used InMoment to Improve customer satisfaction and Acquire customers

Peer and Expert Opinion on Features

for InMoment

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.28/5

Read Reviews (328)
Dashboard

4.45/5

Read Reviews (85)
Personalization

4.21/5

Read Reviews (48)
Alerts: popups & Notifications

3.67/5

Read Reviews (20)
Micro customer segmenting

4.79/5

Read Reviews (11)
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.28/5

Read Reviews (328)
Dashboard

4.45/5

Read Reviews (85)
Personalization

4.21/5

Read Reviews (48)
Alerts: popups & Notifications

3.67/5

Read Reviews (20)
Micro customer segmenting

4.79/5

Read Reviews (11)

IT and Other Capabilities

for InMoment

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.49/5

Read Reviews (187)
Data Export

3.98/5

Read Reviews (111)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.49/5

Read Reviews (187)
Data Export

3.98/5

Read Reviews (111)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.85/5

Read Reviews (20)
24/7 Support

4.71/5

Read Reviews (253)
Phone Support

4.71/5

Read Reviews (12)
Chat Support

4.64/5

Read Reviews (21)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.85/5

Read Reviews (20)
24/7 Support

4.71/5

Read Reviews (253)
Phone Support

4.71/5

Read Reviews (12)
Chat Support

4.64/5

Read Reviews (21)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.30/5

Read Reviews (15)
Analytics

4.74/5

Read Reviews (238)
Custom Reports

4.31/5

Read Reviews (297)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.30/5

Read Reviews (15)
Analytics

4.74/5

Read Reviews (238)
Custom Reports

4.31/5

Read Reviews (297)

Software Failure Risk Guidance

?

for InMoment

Overall Risk Meter

Low Medium High

Top Failure Risks for InMoment

Vendor Profile Details

Company Name

Inmoment

Company Website

https://inmoment.com/

Year Founded

2002

HQ Location

Salt Lake City, Utah, U.S.A. 10355 S. Jordan Gateway #600 South Jordan, Utah 84095

Employees

251-500

Social

Financials

M&A