InMoment Overview
InMoment offers integrated CX solutions using award-winning AI. Impactful ROI is achieved beyond traditional CX management.
Use Cases
Customers recommend Collecting Feedback, Engaging Conversational Surveys, Helpdesk Management, as the business use cases that they have been most satisfied with while using InMoment.
Business Priorities
Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using InMoment.
InMoment Use-Cases and Business Priorities: Customer Satisfaction Data
InMoment works with different mediums / channels such as Phone Calls, and Social Media,
InMoment's features include Embedded Survey Forms, Dashboard, Personalization, etc.
Reviews
"For our operating, training, and HR teams, addressing the right service concerns in order of priority in the right regions has been critical. And for our product development and marketing teams, we know what we should continue doing well through dri...vers of experience and dashboards." - Steve Hazard
InMoment, Thematic, GetFeedback, NICE Satmetrix, SurveySparrow Enterprise, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for InMoment
Top Industries
- Computer Software
- Information Technology and Services
- Internet
Popular in
- Small Business
- Mid Market
- Enterprise
InMoment is popular in Computer Software, Information Technology And Services, and Internet and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on InMoment Use Cases
What benefits does InMoment offer for Collecting Feedback?
"...Over the last four years, the business has seen a strong increase in NPS as well as a 6% churn reduction...." Testimonial by Roe Baluyut, Manager of Customer Experience, nib New Zealand
How efficiently Does InMoment manage your Engaging Conversational Surveys?
"...With that in mind, here are five ways businesses can leverage personalization in order to deliver more helpful and engaging experiences to customers. ..." 5 Ways Brands Can Get More Personal with Their Customers
How can InMoment optimize your Helpdesk Management Workflow?
What Are the key features of InMoment for Social Media Management?
How efficiently Does InMoment manage your Contact List Management?
42+ more Business Use Cases
58 buyers and buying teams have used Cuspera to assess how well InMoment solved their Customer Feedback Management needs. Cuspera uses 2755 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Customer Testimonials
CUSTOMERS | TESTIMONIALS |
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For our operating, training, and HR teams, addressing the right service concerns in order of priority in the right regions has been critical. And for our product development and marketing teams, we know what we should continue doing well through drivers of experience and dashboards. Testimonial By Steve Hazard |
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Real-time feedback has allowed branch and contact center managers to review survey results as they come in, enabling timely coaching of frontline colleagues. This has helped the branch channel score well in national benchmarking studies and has aided the bank in achieving recognition for customer s...ervice excellence. |
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InMoment helps us understand the core of every customer experience, giving us real customer stories and, therefore, the ability to create the best experiences for our customers. Testimonial By Chuck Browne |
CUSTOMERS | TESTIMONIALS |
---|---|
Steve Hazard Chief Operating Officer Minor DKL |
For our operating, training, and HR teams, addressing the right service concerns in order of priority in the right regions has been critical. And for our product development and marketing teams, we know what we should continue doing well through drivers of experience and dashboards. Testimonial By Steve Hazard |
Irene Hogan Senior Vice President and Director of Customer Experience Associated Bank |
Real-time feedback has allowed branch and contact center managers to review survey results as they come in, enabling timely coaching of frontline colleagues. This has helped the branch channel score well in national benchmarking studies and has aided the bank in achieving recognition for customer s...ervice excellence. |
Chuck Browne Director of Customer Experience Vivint Solar |
InMoment helps us understand the core of every customer experience, giving us real customer stories and, therefore, the ability to create the best experiences for our customers. Testimonial By Chuck Browne |
Case Studies
COMPANY | CASE STUDIES |
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Case Study nibRead More |
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Case Study Thomson ReutersRead More |
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Case Study Foot LockerRead More |
Video
Your Experience Framework in 5 Simple Steps - InMoment
![Video Thumbnail](https://img.youtube.com/vi/x0P0vXkUVMk/hqdefault.jpg)
Frequently Asked Questions(FAQ)
for InMoment
What is InMoment?
InMoment is a customer experience intelligence and management software specialized in experience intelligence (XI) that helps to drive positive results for the brand with customer feedback. It helps to establish thought leadership and enhance customer relationships.
InMoment XI Platform brings together intelligence from customers, employees, and the market to drive real, actionable, business value from the three clouds which are customer experience cloud, employee experience cloud, and market experience cloud. These deliver insights about business from the customer experience.
Some of the features of InMoment include multimedia feedback, survey experiences, integrations, dashboards and reporting, incorporating the voice of employees, and more.
(Inmoment acquires Wootric)
What is InMoment used for?
What are the top features of InMoment?
Who uses InMoment?
What are InMoment alternatives?
Where is InMoment located?
InMoment Competitors
InMoment Features
- Low
- Medium
- High
FEATURE | RATINGS AND REVIEWS |
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AI Powered | Read Reviews (15) |
Analytics | Read Reviews (238) |
Custom Reports | Read Reviews (297) |
CAPABILITIES | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (15) |
Analytics | Read Reviews (238) |
Custom Reports | Read Reviews (297) |
InMoment Integrations
InMoment integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for InMoment
Overall Risk Meter
Top Failure Risks for InMoment
Inmoment Feeds
Predictive Analytics: Unveiling the Future with Data
Predictive analytics analyzes data to predict the likelihood of certain events happening in the future. Through predictive analytics software, businesses across all industries can understand their customers better and make more informed business decisions.
Text Mining: Everything You Need to Know
In today’s data-driven world, businesses generate and accumulate vast amounts of text data from various sources, including customer feedback, social media, emails, and internal documents. However, extracting meaningful insights from this unstructured data can be challenging. This is where text mining comes into play. By transforming unstructured text data into valuable information, text mining enables Read more...
Inmoment Profile
HQ Location
Salt Lake City, Utah, U.S.A. 10355 S. Jordan Gateway #600 South Jordan, Utah 84095
Employees
251-500
Social
Financials
PRIVATE