Home Customer Feedback Management InMoment

InMoment: Use-Cases, Insights and Reviews | 2026 Cuspera

Name: InMoment
Brand: InMoment
Rating: 4.7 (2755 reviews)

4.68 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(2755)

Customer Experience Intelligence & Management Software to drive positive results for the brand with customer feedback

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App Partner

InMoment Overview

InMoment's integrated CX solution leverages award-winning AI to transform customer feedback into actionable insights, driving impactful ROI. By capturing and connecting diverse customer experience signals, businesses can identify the richest insights and unlock the smartest actions. This approach not only enhances understanding of customer needs but also accelerates ROI, reportedly achieving results in half the time compared to traditional methods. As a leader in the Gartner Magic Quadrant, InMoment empowers organizations to refine their customer experience strategies, ensuring they remain competitive in a rapidly evolving market.

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Helpdesk Management, as the business use cases that they have been most satisfied with while using InMoment.

Other use cases:

Social Media Management
Contact List Management
Competitive Intelligence
Customer Experience Management
Loyalty Management
Lifetime Value Management
Training & Onboarding

See all use cases See less use cases

Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using InMoment.

Other priorities:

Scale Best Practices
Improve Brand Engagement
Establish Thought Leadership
Enter New Markets Internationally Or Locally
Increase Sales & Revenue
Increase Customer Life Time Value
Improve Product Experience
Improve Efficiency
Improve Employee Experience
Improve Stakeholder Relations
Improve Consistency
Improve Digital And Social Presence
Improve ROI

See all business priorities See less business priorities

InMoment Use-Cases and Business Priorities: Customer Satisfaction Data

InMoment works with different mediums / channels such as Phone Calls. and Social Media.

InMoment's features include Embedded Survey Forms, Dashboard, Personalization, etc. and InMoment support capabilities include Email Support, 24/7 Support, Phone Support, etc. also InMoment analytics capabilities include Analytics, and Custom Reports.

Reviews

"One of the things we're doing is we're digging into the verbatims which are the open text comments from our customers. And we really look at that data to see where there are patterns. We're constantly getting feedback from our customers, but more im...portantly we're asking for feedback from our colleagues and our own support staff." - Martin Gabaya

Peer review evidence (same sources as the product rating summary)

"...Wootric NPS helps SalesHood get a handle on customer loyalty and prioritize improvements in a timely manner...." Peer review by Kelly Frey, Vice President Marketing & Customer Success, SalesHood

"...Also I can follow up easily with my customers based on their NPS and increase my customer service perception...." Peer review by Administrator

"...After seeing success in key call center metrics, Reliant implemented the next phase of their CX program in 2014. ..." Case Study Reliant

InMoment, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

InMoment offers integrated CX solutions using award-winning AI. Impactful ROI is achieved beyond traditional CX management.

Popular Business Setting

for InMoment

Top Industries

Computer Software
Information Technology and Services
Internet

Popular in

Small Business
Mid Market
Enterprise

InMoment is popular in Computer Software, Information Technology And Services, and Internet and is widely used by Small Business, Mid Market, and Enterprise.

InMoment Customer wins, Customer success stories, Case studies

What benefits does InMoment offer for Collecting Feedback?

InMoment facilitates gathering customer feedback using various channels including text messages, voice, and video. The platform offers Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) surveys, and it includes text and sentiment analysis features for deeper insights. While InMoment provides comprehensive feedback collection capabilities, it lacks a feature to close the client feedback loop.

"...Wootric NPS helps SalesHood get a handle on customer loyalty and prioritize improvements in a timely manner...." Peer review by Kelly Frey, Vice President Marketing & Customer Success, SalesHood

Read Reviews

What benefits does InMoment offer for Engaging Conversational Surveys?

InMoment Engaging Conversational Surveys provide a platform for businesses to gather and manage customer feedback, enabling them to engage with customers through interactive conversations. The system facilitates tracking and responding to customer feedback, allowing for action-oriented improvements. The platform's functionality is limited by the lack of robust categorization options for tagging feedback.

"...Also I can follow up easily with my customers based on their NPS and increase my customer service perception...." Peer review by Administrator

Read Reviews

What Are the key features of InMoment for Helpdesk Management?

What makes InMoment ideal for Contact List Management?

58 buyers and buying teams have used Cuspera to assess how well InMoment solved their Customer Feedback Management needs. Cuspera uses 2755 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

CUSTOMERS	TESTIMONIALS
Martin Gabaya Operations Manager, Customer Experience KARL STORZ Endoskope	One of the things we're doing is we're digging into the verbatims which are the open text comments from our customers. And we really look at that data to see where there are patterns. We're constantly getting feedback from our customers, but more importantly we're asking for feedback from our colle...agues and our own support staff. Testimonial By Martin Gabaya
Chuck Browne Director of Customer Experience Vivint Solar	InMoment helps us understand the core of every customer experience, giving us real customer stories and, therefore, the ability to create the best experiences for our customers. Testimonial By Chuck Browne
John Lewis Customer Insights Lead U.S. Cellular	We wanted to provide the frontline a star level of call center feedback in a more real-time fashion; and get our leaders access to the data in a timelier matter. It was time to modernize and make some improvements. That was really the driving force for bringing InMoment in. To make changes that wou...ld provide U.S. Cellular with more. Testimonial By John Lewis

CUSTOMERS	TESTIMONIALS
Martin Gabaya Operations Manager, Customer Experience KARL STORZ Endoskope	One of the things we're doing is we're digging into the verbatims which are the open text comments from our customers. And we really look at that data to see where there are patterns. We're constantly getting feedback from our customers, but more importantly we're asking for feedback from our colle...agues and our own support staff. Testimonial By Martin Gabaya
Chuck Browne Director of Customer Experience Vivint Solar	InMoment helps us understand the core of every customer experience, giving us real customer stories and, therefore, the ability to create the best experiences for our customers. Testimonial By Chuck Browne
John Lewis Customer Insights Lead U.S. Cellular	We wanted to provide the frontline a star level of call center feedback in a more real-time fashion; and get our leaders access to the data in a timelier matter. It was time to modernize and make some improvements. That was really the driving force for bringing InMoment in. To make changes that wou...ld provide U.S. Cellular with more. Testimonial By John Lewis

Your Experience Framework in 5 Simple Steps - InMoment

Frequently Asked Questions(FAQ)

for InMoment

What is InMoment?

InMoment is a customer experience intelligence and management software specialized in experience intelligence (XI) that helps to drive positive results for the brand with customer feedback. It helps to establish thought leadership and enhance customer relationships.

InMoment XI Platform brings together intelligence from customers, employees, and the market to drive real, actionable, business value from the three clouds which are customer experience cloud, employee experience cloud, and market experience cloud. These deliver insights about business from the customer experience.

Some of the features of InMoment include multimedia feedback, survey experiences, integrations, dashboards and reporting, incorporating the voice of employees, and more.

(Inmoment acquires Wootric)

What is InMoment used for?

InMoment is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Helpdesk Management .