InMoment Overview
InMoment is a customer experience intelligence and management software specialized in experience intelligence (XI) that helps to drive positive results for the brand with customer feedback. It helps to establish thought leadership and enhance customer relationships.
InMoment XI Platform brings together intelligence from customers, employees, and the market to drive real, actionable, business value from the three clouds which are customer experience cloud, employee experience cloud, and market experience cloud. These deliver insights about business from the customer experience.
Some of the features of InMoment include multimedia feedback, survey experiences, integrations, dashboards and reporting, incorporating the voice of employees, and more.
(Inmoment acquires Wootric)
Cuspera Reviews
58 buyers and buying teams have used Cuspera to assess how well InMoment solved their Customer Feedback Management needs. Cuspera uses 2755 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Business Priorities
Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using InMoment.
Use Cases
Peers recommend Collecting Feedback , Engaging Conversational Surveys , Helpdesk Management , as the business use cases that they have been most satisfied while using InMoment.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collecting Feedback |
4.75/5 ★ |
"...It scheduled customer survey tool to review calls with contact center agents...." Case Study Element Fleet Management |
| measuring net promoter score |
4.72/5 ★ |
|
| Measuring CSAT |
4.80/5 ★ |
|
| Engaging Conversational Surveys |
4.79/5 ★ |
"...The business has expanded the closed-loop team, and has seen CX engagement across the business...." Testimonial by Abby Singh, VOC Lead, TTI Inc |
| engaging and following up |
4.78/5 ★ |
|
| Helpdesk Management with Phone Calls |
4.29/5 ★ |
"...When needed, customer support was helpful and quite fast to answer. . ...." Peer review by Verified Reviewer, Research |
| PEER EXPERIENCES | |
|---|---|
| Collecting Feedback |
4.75/5 ★ |
"...It scheduled customer survey tool to review calls with contact center agents...." Case Study Element Fleet Management |
|
| measuring net promoter score |
4.75/5 ★ |
| Measuring CSAT |
4.75/5 ★ |
| Engaging Conversational Surveys |
4.79/5 ★ |
"...The business has expanded the closed-loop team, and has seen CX engagement across the business...." Testimonial by Abby Singh, VOC Lead, TTI Inc |
|
| engaging and following up |
4.79/5 ★ |
| Helpdesk Management with Phone Calls |
4.29/5 ★ |
"...When needed, customer support was helpful and quite fast to answer. . ...." Peer review by Verified Reviewer, Research |
|
42+ more Business Use Cases
Our AI advisor, Wyz, harnessed 2755 insights from peers and experts to help you assess how these InMoment use cases fit your Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
InMoment are our primary global partner for customer satisfaction measurement and insight. Their best-in-class technology is a critical component of our Customer Experience programme for store managers and their teams, and a vital tool for our central insight teams. Our success with InMoment comes ...from the strength of our relationship. They are part of our team. |
|
Before [InMoment], we were often overloaded with survey data that ultimately told us little about what our customers were experiencing on our website. Today, we're armed with insightful, qualitative data backed by meaningful performance metrics to help us prioritize maintenance and improvements. Testimonial By Michelle Cullinan |
|
InMoment helps us understand the core of every customer experience, giving us real customer stories and, therefore, the ability to create the best experiences for our customers. Testimonial By Chuck Browne |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Dan Portus Insight to Action Programme Manager Tesco |
InMoment are our primary global partner for customer satisfaction measurement and insight. Their best-in-class technology is a critical component of our Customer Experience programme for store managers and their teams, and a vital tool for our central insight teams. Our success with InMoment comes ...from the strength of our relationship. They are part of our team. |
|
Michelle Cullinan Digital Marketing Strategist Juniper Networks |
Before [InMoment], we were often overloaded with survey data that ultimately told us little about what our customers were experiencing on our website. Today, we're armed with insightful, qualitative data backed by meaningful performance metrics to help us prioritize maintenance and improvements. Testimonial By Michelle Cullinan |
|
Chuck Browne Director of Customer Experience Vivint Solar |
InMoment helps us understand the core of every customer experience, giving us real customer stories and, therefore, the ability to create the best experiences for our customers. Testimonial By Chuck Browne |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study AegonRead More |
|
Case Study Chevron Federal Credit UnionRead More |
|
Case Study DrägerRead More |
Popular Business Setting
for InMoment
Top Industries
- Computer Software
- Information Technology and Services
- Internet
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used InMoment to Improve customer satisfaction and Acquire customers
Peer and Expert Opinion on Features
for InMoment
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (328) |
| Dashboard | Read Reviews (85) |
| Personalization | Read Reviews (48) |
| Alerts: popups & Notifications | Read Reviews (20) |
| Micro customer segmenting | Read Reviews (11) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (328) |
| Dashboard | Read Reviews (85) |
| Personalization | Read Reviews (48) |
| Alerts: popups & Notifications | Read Reviews (20) |
| Micro customer segmenting | Read Reviews (11) |
IT and Other Capabilities
for InMoment
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (187) |
| Data Export | Read Reviews (111) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (187) |
| Data Export | Read Reviews (111) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (20) |
| 24/7 Support | Read Reviews (253) |
| Phone Support | Read Reviews (12) |
| Chat Support | Read Reviews (21) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (20) |
| 24/7 Support | Read Reviews (253) |
| Phone Support | Read Reviews (12) |
| Chat Support | Read Reviews (21) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (15) |
| Analytics | Read Reviews (238) |
| Custom Reports | Read Reviews (297) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (15) |
| Analytics | Read Reviews (238) |
| Custom Reports | Read Reviews (297) |
Software Failure Risk Guidance
?for InMoment
Overall Risk Meter
Top Failure Risks for InMoment
Vendor Profile Details
HQ Location
Salt Lake City, Utah, U.S.A. 10355 S. Jordan Gateway #600 South Jordan, Utah 84095
Employees
251-500
Social
Financials
M&A
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