InMoment Overview

This is a summary of the comprehensive capabilities and benefits of InMoment based on over 2755 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

InMoment, Thematic, GetFeedback, NICE Satmetrix, SurveySparrow Enterprise, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if InMoment is right for your needs? Our Cuspera AI engine can evaluate how InMoment fits your specific business needs, industry, and context. Get your personalized assessment report today.

InMoment supports business activities such as:

  • Collecting Feedback
  • Engaging Conversational Surveys
  • Helpdesk Management
  • Social Media Management
  • Contact List Management

InMoment can help you with many business goals, such as Improve Customer Satisfaction, Acquire Customers, Scale Best Practices, Improve Brand Engagement, Establish Thought Leadership, etc. It can help manage these activities if you use Phone Calls and Social Media for these needs. As a solution, InMoment's capabilities include Embedded Survey Forms, Dashboard, Personalization, etc.

InMoment was founded in 2002. Computer Software Vertical is its biggest customer base.

Reviews

"Through our partnership with InMoment we can drive change quickly. InMoment has been critical to our ability to listen to our customers more effectively, close the loop on customer concerns, increase our NPS scores and make CX part of our company DN...A. " - Suzie Dieth

Cuspera Reviews

58 buyers and buying teams have used Cuspera to assess how well InMoment solved their Customer Feedback Management needs. Cuspera uses 2755 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using InMoment.

Other priorities:

  • Scale Best Practices
  • Improve Brand Engagement
  • Establish Thought Leadership
  • Enter New Markets Internationally Or Locally
  • Increase Sales & Revenue
  • Increase Customer Life Time Value
  • Improve Product Experience
  • Improve Efficiency
  • Improve Employee Experience
  • Improve Stakeholder Relations
  • Improve Consistency
  • Improve Digital And Social Presence
  • Improve ROI
See all business priorities See less business priorities

Use Cases

Peers recommend Collecting Feedback , Engaging Conversational Surveys , Helpdesk Management , as the business use cases that they have been most satisfied while using InMoment.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Collecting Feedback

4.75/5

Read Reviews (464)

"...Dr ger has carried out customer satisfaction studies worldwide for a number of years...." Case Study Dräger
measuring net promoter score

4.72/5

Read Reviews (285)

"...Wootric was the only software that offered a non-intrusive, good-looking solution for asking our customers the NPS question directly in our web application...."
Measuring CSAT

4.80/5

Read Reviews (48)

"...-Insight into customer satisfaction levels across our different plan types and products -Identifying feedback trends (common feature requests, suggestions, praise) and passing that along to our Product team to prioritize -Identifying champions and possible case study candidates -Identifying potential churn or at-risk accounts...."
Engaging Conversational Surveys

4.79/5

Read Reviews (77)

"...Ability to follow-up with customers and offer than assistance when they need it...."
engaging and following up

4.78/5

Read Reviews (67)

"...Being able to follow up with users directly is great...."
Helpdesk Management with Phone Calls

4.29/5

Read Reviews (24)

"...We wanted to provide the frontline a star level of call center feedback in a more real-time fashion; and get our leaders access to the data in a timelier matter...."
PEER EXPERIENCES
Collecting Feedback

4.75/5

Read Reviews (464)

"...Dr ger has carried out customer satisfaction studies worldwide for a number of years...." Case Study Dräger
measuring net promoter score

4.75/5

Read Reviews (285)

Measuring CSAT

4.75/5

Read Reviews (48)

Engaging Conversational Surveys

4.79/5

Read Reviews (77)

"...Ability to follow-up with customers and offer than assistance when they need it...." Peer review by Kelly D
engaging and following up

4.79/5

Read Reviews (67)

Helpdesk Management with Phone Calls

4.29/5

Read Reviews (24)

"...We wanted to provide the frontline a star level of call center feedback in a more real-time fashion; and get our leaders access to the data in a timelier matter...." Testimonial by John Lewis, Customer Insights Lead, U.S. Cellular

42+ more Business Use Cases

Our AI advisor, Wyz, harnessed 2755 insights from peers and experts to help you assess how these InMoment use cases fit your Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Suzie Dieth

Director of Customer Experience

Reliant

Through our partnership with InMoment we can drive change quickly. InMoment has been critical to our ability to listen to our customers more effectively, close the loop on customer concerns, increase our NPS scores and make CX part of our company DNA. Testimonial By Suzie Dieth

Michelle Cullinan

Digital Marketing Strategist

Juniper Networks

Before [InMoment], we were often overloaded with survey data that ultimately told us little about what our customers were experiencing on our website. Today, we're armed with insightful, qualitative data backed by meaningful performance metrics to help us prioritize maintenance and improvements. Testimonial By Michelle Cullinan

John Lewis

Customer Insights Lead

U.S. Cellular

We wanted to provide the frontline a star level of call center feedback in a more real-time fashion; and get our leaders access to the data in a timelier matter. It was time to modernize and make some improvements. That was really the driving force for bringing InMoment in. To make changes that wou...ld provide U.S. Cellular with more.

Testimonial By John Lewis
CUSTOMERS TESTIMONIALS

Suzie Dieth

Director of Customer Experience

Reliant

Through our partnership with InMoment we can drive change quickly. InMoment has been critical to our ability to listen to our customers more effectively, close the loop on customer concerns, increase our NPS scores and make CX part of our company DNA. Testimonial By Suzie Dieth

Michelle Cullinan

Digital Marketing Strategist

Juniper Networks

Before [InMoment], we were often overloaded with survey data that ultimately told us little about what our customers were experiencing on our website. Today, we're armed with insightful, qualitative data backed by meaningful performance metrics to help us prioritize maintenance and improvements. Testimonial By Michelle Cullinan

John Lewis

Customer Insights Lead

U.S. Cellular

We wanted to provide the frontline a star level of call center feedback in a more real-time fashion; and get our leaders access to the data in a timelier matter. It was time to modernize and make some improvements. That was really the driving force for bringing InMoment in. To make changes that wou...ld provide U.S. Cellular with more.

Testimonial By John Lewis

Case Studies

COMPANY CASE STUDIES
Case Study Dräger

An Innovative Platform Leads to an Improved Customer Experience

Read More
Case Study Aegon

Mit NPS-Messungen in Echtzeit etabliert Aegon operative Prozesse zum Schließen des Kundenfeedback-Kreises über diverse Touchpoints hinweg

Read More
Case Study Sky

Europe’s Leading Entertainment Group Launches Multi-Site CX Programme

Read More

Frequently Asked Questions(FAQ)

for InMoment

What is InMoment?

InMoment is a customer experience intelligence and management software specialized in experience intelligence (XI) that helps to drive positive results for the brand with customer feedback. It helps to establish thought leadership and enhance customer relationships.

What is InMoment used for?

InMoment is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Helpdesk Management .

What are the top features of InMoment?

Embedded survey forms, Dashboard and Personalization are some of the top features of InMoment.

Who uses InMoment?

InMoment is used by Computer Software, Information Technology And Services and Internet among other industries.

What are InMoment alternatives?

Thematic, GetFeedback, NICE Satmetrix and SurveySparrow Enterprise are popular alternatives for InMoment.

Where is InMoment located?

InMoment is headquartered at Salt Lake City, Utah, U.S.A. 10355 S. Jordan Gateway #600 South Jordan, Utah 84095.

Popular Business Setting

for InMoment

Top Industries

  • Computer Software
  • Information Technology and Services
  • Internet

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used InMoment to Improve customer satisfaction and Acquire customers

Peer and Expert Opinion on Features

for InMoment

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.28/5

Read Reviews (328)
Dashboard

4.45/5

Read Reviews (85)
Personalization

4.21/5

Read Reviews (48)
Alerts: popups & Notifications

3.67/5

Read Reviews (20)
Micro customer segmenting

4.79/5

Read Reviews (11)
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.28/5

Read Reviews (328)
Dashboard

4.45/5

Read Reviews (85)
Personalization

4.21/5

Read Reviews (48)
Alerts: popups & Notifications

3.67/5

Read Reviews (20)
Micro customer segmenting

4.79/5

Read Reviews (11)

IT and Other Capabilities

for InMoment

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.49/5

Read Reviews (187)
Data Export

3.98/5

Read Reviews (111)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.49/5

Read Reviews (187)
Data Export

3.98/5

Read Reviews (111)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.85/5

Read Reviews (20)
24/7 Support

4.71/5

Read Reviews (253)
Phone Support

4.71/5

Read Reviews (12)
Chat Support

4.64/5

Read Reviews (21)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.85/5

Read Reviews (20)
24/7 Support

4.71/5

Read Reviews (253)
Phone Support

4.71/5

Read Reviews (12)
Chat Support

4.64/5

Read Reviews (21)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.30/5

Read Reviews (15)
Analytics

4.74/5

Read Reviews (238)
Custom Reports

4.31/5

Read Reviews (297)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.30/5

Read Reviews (15)
Analytics

4.74/5

Read Reviews (238)
Custom Reports

4.31/5

Read Reviews (297)

Software Failure Risk Guidance

?

for InMoment

Overall Risk Meter

Low Medium High

Top Failure Risks for InMoment

Vendor Profile Details

Company Name

Inmoment

Company Website

https://inmoment.com/

Year Founded

2002

HQ Location

Salt Lake City, Utah, U.S.A. 10355 S. Jordan Gateway #600 South Jordan, Utah 84095

Employees

251-500

Social

Financials

PRIVATE