InMoment Overview
InMoment is a customer experience intelligence and management software specialized in experience intelligence (XI) that helps to drive positive results for the brand with customer feedback. It helps to establish thought leadership and enhance customer relationships.
InMoment XI Platform brings together intelligence from customers, employees, and the market to drive real, actionable, business value from the three clouds which are customer experience cloud, employee experience cloud, and market experience cloud. These deliver insights about business from the customer experience.
Some of the features of InMoment include multimedia feedback, survey experiences, integrations, dashboards and reporting, incorporating the voice of employees, and more.
(Inmoment acquires Wootric)
Cuspera Reviews
58 buyers and buying teams have used Cuspera to assess how well InMoment solved their Customer Feedback Management needs. Cuspera uses 2755 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Business Priorities
Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using InMoment.
Use Cases
Peers recommend Collecting Feedback , Engaging Conversational Surveys , Helpdesk Management , as the business use cases that they have been most satisfied while using InMoment.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collecting Feedback |
4.75/5 ★ |
"...It scheduled customer survey tool to review calls with contact center agents...." Case Study Element Fleet Management |
| measuring net promoter score |
4.72/5 ★ |
|
| Measuring CSAT |
4.80/5 ★ |
|
| Engaging Conversational Surveys |
4.79/5 ★ |
"...I appreciate the ability to dictate follow up questions based on response...." Peer review by Kenneth R, Director of Marketing |
| engaging and following up |
4.78/5 ★ |
|
| Helpdesk Management with Phone Calls |
4.29/5 ★ |
"...We wanted to provide the frontline a star level of call center feedback in a more real-time fashion; and get our leaders access to the data in a timelier matter...." Testimonial by John Lewis, Customer Insights Lead, U.S. Cellular |
| PEER EXPERIENCES | |
|---|---|
| Collecting Feedback |
4.75/5 ★ |
"...It scheduled customer survey tool to review calls with contact center agents...." Case Study Element Fleet Management |
|
| measuring net promoter score |
4.75/5 ★ |
| Measuring CSAT |
4.75/5 ★ |
| Engaging Conversational Surveys |
4.79/5 ★ |
"...I appreciate the ability to dictate follow up questions based on response...." Peer review by Kenneth R, Director of Marketing |
|
| engaging and following up |
4.79/5 ★ |
| Helpdesk Management with Phone Calls |
4.29/5 ★ |
"...We wanted to provide the frontline a star level of call center feedback in a more real-time fashion; and get our leaders access to the data in a timelier matter...." Testimonial by John Lewis, Customer Insights Lead, U.S. Cellular |
|
42+ more Business Use Cases
Our AI advisor, Wyz, harnessed 2755 insights from peers and experts to help you assess how these InMoment use cases fit your Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
nib New Zealand recognises that its CX program is constantly changing and evolving, but the program has already had significant impact. Over the last four years, the business has seen a strong increase in NPS as well as a 6% churn reduction. Testimonial By Roe Baluyut |
|
InMoment is part of the conversation at every level of our organization, from brand development to marketing to operations to restaurant valuation You can't put a price tag on that sort of business-steering intelligence. Testimonial By Annica Kreider |
|
Text analytics has been instrumental in helping Medibank employees across the business to stay on the same page through unified data and visibility displayed through customised dashboards. Testimonial By Nathan Chung |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Roe Baluyut Manager of Customer Experience nib New Zealand |
nib New Zealand recognises that its CX program is constantly changing and evolving, but the program has already had significant impact. Over the last four years, the business has seen a strong increase in NPS as well as a 6% churn reduction. Testimonial By Roe Baluyut |
|
Annica Kreider VP of Brand Development Mellow Mushroom |
InMoment is part of the conversation at every level of our organization, from brand development to marketing to operations to restaurant valuation You can't put a price tag on that sort of business-steering intelligence. Testimonial By Annica Kreider |
|
Nathan Chung Service NPS and Voice of Customer Team Manager Medibank |
Text analytics has been instrumental in helping Medibank employees across the business to stay on the same page through unified data and visibility displayed through customised dashboards. Testimonial By Nathan Chung |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study DrägerRead More |
|
Case Study AegonRead More |
|
Case Study TELUSRead More |
Popular Business Setting
for InMoment
Top Industries
- Computer Software
- Information Technology and Services
- Internet
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used InMoment to Improve customer satisfaction and Acquire customers
InMoment Alternatives
Peer and Expert Opinion on Features
for InMoment
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (328) |
| Dashboard | Read Reviews (85) |
| Personalization | Read Reviews (48) |
| Alerts: popups & Notifications | Read Reviews (20) |
| Micro customer segmenting | Read Reviews (11) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (328) |
| Dashboard | Read Reviews (85) |
| Personalization | Read Reviews (48) |
| Alerts: popups & Notifications | Read Reviews (20) |
| Micro customer segmenting | Read Reviews (11) |
IT and Other Capabilities
for InMoment
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (187) |
| Data Export | Read Reviews (111) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (187) |
| Data Export | Read Reviews (111) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (20) |
| 24/7 Support | Read Reviews (253) |
| Phone Support | Read Reviews (12) |
| Chat Support | Read Reviews (21) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (20) |
| 24/7 Support | Read Reviews (253) |
| Phone Support | Read Reviews (12) |
| Chat Support | Read Reviews (21) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (15) |
| Analytics | Read Reviews (238) |
| Custom Reports | Read Reviews (297) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (15) |
| Analytics | Read Reviews (238) |
| Custom Reports | Read Reviews (297) |
Software Failure Risk Guidance
?for InMoment
Overall Risk Meter
Top Failure Risks for InMoment
Vendor Profile Details
HQ Location
Salt Lake City, Utah, U.S.A. 10355 S. Jordan Gateway #600 South Jordan, Utah 84095
Employees
251-500
Social
Financials
M&A
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