InMoment Overview
InMoment is a customer experience intelligence and management software specialized in experience intelligence (XI) that helps to drive positive results for the brand with customer feedback. It helps to establish thought leadership and enhance customer relationships.
InMoment XI Platform brings together intelligence from customers, employees, and the market to drive real, actionable, business value from the three clouds which are customer experience cloud, employee experience cloud, and market experience cloud. These deliver insights about business from the customer experience.
Some of the features of InMoment include multimedia feedback, survey experiences, integrations, dashboards and reporting, incorporating the voice of employees, and more.
(Inmoment acquires Wootric)
Cuspera Reviews
58 buyers and buying teams have used Cuspera to assess how well InMoment solved their Customer Feedback Management needs. Cuspera uses 2755 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Business Priorities
Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using InMoment.
Use Cases
Peers recommend Collecting Feedback , Engaging Conversational Surveys , Helpdesk Management , as the business use cases that they have been most satisfied while using InMoment.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collecting Feedback |
4.75/5 ★ |
"...The snapshot page which trends NPS over time...." Peer review by Ross M, Client Success Manager |
| measuring net promoter score |
4.72/5 ★ |
"...We're sending the NPS survey to our users via Intercom for now...." Peer review by Kresimir S, Business Development Representative, Computer Software |
| Measuring CSAT |
4.80/5 ★ |
"...InMoment are our primary global partner for customer satisfaction measurement and insight...." Customer Stories |
| Engaging Conversational Surveys |
4.79/5 ★ |
"...We also make sure to follow up on every NPS score we receive - where we thank them, and discuss any of their feedback that needs action...." Peer review by Tori R, Clinical Experience Manager |
| engaging and following up |
4.78/5 ★ |
"...With that in mind, here are five ways businesses can leverage personalization in order to deliver more helpful and engaging experiences to customers. ..." 5 Ways Brands Can Get More Personal with Their Customers |
| Helpdesk Management with Phone Calls |
4.29/5 ★ |
"...When needed, customer support was helpful and quite fast to answer. . ...." Peer review by Verified Reviewer, Research |
| PEER EXPERIENCES | |
|---|---|
| Collecting Feedback |
4.75/5 ★ |
"...The snapshot page which trends NPS over time...." Peer review by Ross M, Client Success Manager |
|
| measuring net promoter score |
4.75/5 ★ |
| Measuring CSAT |
4.75/5 ★ |
| Engaging Conversational Surveys |
4.79/5 ★ |
"...We also make sure to follow up on every NPS score we receive - where we thank them, and discuss any of their feedback that needs action...." Peer review by Tori R, Clinical Experience Manager |
|
| engaging and following up |
4.79/5 ★ |
| Helpdesk Management with Phone Calls |
4.29/5 ★ |
"...When needed, customer support was helpful and quite fast to answer. . ...." Peer review by Verified Reviewer, Research |
|
42+ more Business Use Cases
Our AI advisor, Wyz, harnessed 2755 insights from peers and experts to help you assess how these InMoment use cases fit your Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
InMoment helps us understand the core of every customer experience, giving us real customer stories and, therefore, the ability to create the best experiences for our customers. Testimonial By Chuck Browne |
|
nib New Zealand recognises that its CX program is constantly changing and evolving, but the program has already had significant impact. Over the last four years, the business has seen a strong increase in NPS as well as a 6% churn reduction. Testimonial By Roe Baluyut |
|
InMoment is part of the conversation at every level of our organization, from brand development to marketing to operations to restaurant valuation You can't put a price tag on that sort of business-steering intelligence. Testimonial By Annica Kreider |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Chuck Browne Director of Customer Experience Vivint Solar |
InMoment helps us understand the core of every customer experience, giving us real customer stories and, therefore, the ability to create the best experiences for our customers. Testimonial By Chuck Browne |
|
Roe Baluyut Manager of Customer Experience nib New Zealand |
nib New Zealand recognises that its CX program is constantly changing and evolving, but the program has already had significant impact. Over the last four years, the business has seen a strong increase in NPS as well as a 6% churn reduction. Testimonial By Roe Baluyut |
|
Annica Kreider VP of Brand Development Mellow Mushroom |
InMoment is part of the conversation at every level of our organization, from brand development to marketing to operations to restaurant valuation You can't put a price tag on that sort of business-steering intelligence. Testimonial By Annica Kreider |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study VolvoRead More |
|
Case Study ReliantRead More |
|
Case Study The British CouncilRead More |
Frequently Asked Questions(FAQ)
for InMoment
What is InMoment?
What is InMoment used for?
What are the top features of InMoment?
Who uses InMoment?
What are InMoment alternatives?
Where is InMoment located?
Popular Business Setting
for InMoment
Top Industries
- Computer Software
- Information Technology and Services
- Internet
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used InMoment to Improve customer satisfaction and Acquire customers
InMoment Alternatives
Peer and Expert Opinion on Features
for InMoment
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (328) |
| Dashboard | Read Reviews (85) |
| Personalization | Read Reviews (48) |
| Alerts: popups & Notifications | Read Reviews (20) |
| Micro customer segmenting | Read Reviews (11) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (328) |
| Dashboard | Read Reviews (85) |
| Personalization | Read Reviews (48) |
| Alerts: popups & Notifications | Read Reviews (20) |
| Micro customer segmenting | Read Reviews (11) |
IT and Other Capabilities
for InMoment
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (187) |
| Data Export | Read Reviews (111) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (187) |
| Data Export | Read Reviews (111) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (20) |
| 24/7 Support | Read Reviews (253) |
| Phone Support | Read Reviews (12) |
| Chat Support | Read Reviews (21) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (20) |
| 24/7 Support | Read Reviews (253) |
| Phone Support | Read Reviews (12) |
| Chat Support | Read Reviews (21) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (15) |
| Analytics | Read Reviews (238) |
| Custom Reports | Read Reviews (297) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (15) |
| Analytics | Read Reviews (238) |
| Custom Reports | Read Reviews (297) |
Software Failure Risk Guidance
?for InMoment
Overall Risk Meter
Top Failure Risks for InMoment
Vendor Profile Details
HQ Location
Salt Lake City, Utah, U.S.A. 10355 S. Jordan Gateway #600 South Jordan, Utah 84095
Employees
251-500
Social
Financials
M&A
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