InMoment Overview

InMoment is a customer experience intelligence and management software specialized in experience intelligence (XI) that helps to drive positive results for the brand with customer feedback. It helps to establish thought leadership and enhance customer relationships.

InMoment XI Platform brings together intelligence from customers, employees, and the market to drive real, actionable, business value from the three clouds which are customer experience cloud, employee experience cloud, and market experience cloud. These deliver insights about business from the customer experience.

Some of the features of InMoment include multimedia feedback, survey experiences, integrations, dashboards and reporting, incorporating the voice of employees, and more.

(Inmoment acquires Wootric)

Cuspera Reviews

58 buyers and buying teams have used Cuspera to assess how well InMoment solved their Customer Feedback Management needs. Cuspera uses 2755 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using InMoment.

Other priorities:

  • Scale Best Practices
  • Improve Brand Engagement
  • Establish Thought Leadership
  • Enter New Markets Internationally Or Locally
  • Increase Sales & Revenue
  • Increase Customer Life Time Value
  • Improve Product Experience
  • Improve Efficiency
  • Improve Employee Experience
  • Improve Stakeholder Relations
  • Improve Consistency
  • Improve Digital And Social Presence
  • Improve ROI
See all business priorities See less business priorities

Use Cases

Peers recommend Collecting Feedback , Engaging Conversational Surveys , Helpdesk Management , as the business use cases that they have been most satisfied while using InMoment.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Collecting Feedback

4.75/5

Read Reviews (464)

"...The snapshot page which trends NPS over time...."
measuring net promoter score

4.72/5

Read Reviews (285)

"...Wootric helps us a lot in gathering NPS feedback and providing high response rates...."
Measuring CSAT

4.80/5

Read Reviews (48)

"...What we re doing is being noticed by current which contains customer verbatims and satisfaction scores. and even potential customers...."
Engaging Conversational Surveys

4.79/5

Read Reviews (77)

"...How is easy to know the responses and interact with our customers...."
engaging and following up

4.78/5

Read Reviews (67)

"...From the start, regional markets were closely involved in InMoment not only delivered a more flexible software the development and implementation of the programme. platform, but joined with Dr ger to develop a new reporting Driven by a distinctive customer care mindset, the focus and alert system which can easily target individuals for was on the identification and solution of customer problems closed-loop follow-up. at each touchpoint: repair, maintenance, installation, order and delivery. ..."
Helpdesk Management with Phone Calls

4.29/5

Read Reviews (24)

"...When needed, customer support was helpful and quite fast to answer. . ...."
PEER EXPERIENCES
Collecting Feedback

4.75/5

Read Reviews (464)

"...The snapshot page which trends NPS over time...." Peer review by Ross M, Client Success Manager
measuring net promoter score

4.75/5

Read Reviews (285)

Measuring CSAT

4.75/5

Read Reviews (48)

Engaging Conversational Surveys

4.79/5

Read Reviews (77)

"...How is easy to know the responses and interact with our customers...." Peer review by Rafaela C, Coordenadora Administrativa
engaging and following up

4.79/5

Read Reviews (67)

Helpdesk Management with Phone Calls

4.29/5

Read Reviews (24)

"...When needed, customer support was helpful and quite fast to answer. . ...." Peer review by Verified Reviewer, Research

42+ more Business Use Cases

Our AI advisor, Wyz, harnessed 2755 insights from peers and experts to help you assess how these InMoment use cases fit your Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Chris Neeson

Customer Experience

Ohio Mutual

The voice of the customer is changing how we listen, not only to our agents and policyholders, but also to our associates. In the future, it will dictate the investments we make in our people, the services we offer, and our long-term focus. Testimonial By Chris Neeson

David Duffy

CEO

Virgin Money UK

In these fast-changing times, it is hard to predict the future with any certainty. A choice of digital or brick and mortar for the future of banking is a false dichotomy. Clearly, there is room for both. But I am confident that the warmth and good judgment of human beings are the most important ing...redients in the future of any successful bank.

Testimonial By David Duffy

John Lewis

Customer Insights Lead

U.S. Cellular

We wanted to provide the frontline a star level of call center feedback in a more real-time fashion; and get our leaders access to the data in a timelier matter. It was time to modernize and make some improvements. That was really the driving force for bringing InMoment in. To make changes that wou...ld provide U.S. Cellular with more.

Testimonial By John Lewis
CUSTOMERS TESTIMONIALS

Chris Neeson

Customer Experience

Ohio Mutual

The voice of the customer is changing how we listen, not only to our agents and policyholders, but also to our associates. In the future, it will dictate the investments we make in our people, the services we offer, and our long-term focus. Testimonial By Chris Neeson

David Duffy

CEO

Virgin Money UK

In these fast-changing times, it is hard to predict the future with any certainty. A choice of digital or brick and mortar for the future of banking is a false dichotomy. Clearly, there is room for both. But I am confident that the warmth and good judgment of human beings are the most important ing...redients in the future of any successful bank.

Testimonial By David Duffy

John Lewis

Customer Insights Lead

U.S. Cellular

We wanted to provide the frontline a star level of call center feedback in a more real-time fashion; and get our leaders access to the data in a timelier matter. It was time to modernize and make some improvements. That was really the driving force for bringing InMoment in. To make changes that wou...ld provide U.S. Cellular with more.

Testimonial By John Lewis

Case Studies

COMPANY CASE STUDIES
Case Study TELUS

Realizing Direct Cost Savings & Churn Reduction Impact on Experience Program Success

Read More
Case Study Virgin Money

Creating a Customer-Obsessed Culture at Virgin Money UK

Read More
Case Study Synergy

Synergy Energy Makes a Big CX Impact with a Small Team through Democratising Data

Read More

Frequently Asked Questions(FAQ)

for InMoment

What is InMoment?

InMoment is a customer experience intelligence and management software specialized in experience intelligence (XI) that helps to drive positive results for the brand with customer feedback. It helps to establish thought leadership and enhance customer relationships.

What is InMoment used for?

InMoment is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Helpdesk Management .

What are the top features of InMoment?

Embedded survey forms, Dashboard and Personalization are some of the top features of InMoment.

Who uses InMoment?

InMoment is used by Computer Software, Information Technology And Services and Internet among other industries.

What are InMoment alternatives?

Thematic, GetFeedback, NICE Satmetrix and SurveySparrow Enterprise are popular alternatives for InMoment.

Where is InMoment located?

InMoment is headquartered at Salt Lake City, Utah, U.S.A. 10355 S. Jordan Gateway #600 South Jordan, Utah 84095.

Popular Business Setting

for InMoment

Top Industries

  • Computer Software
  • Information Technology and Services
  • Internet

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used InMoment to Improve customer satisfaction and Acquire customers

Peer and Expert Opinion on Features

for InMoment

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.28/5

Read Reviews (328)
Dashboard

4.45/5

Read Reviews (85)
Personalization

4.21/5

Read Reviews (48)
Alerts: popups & Notifications

3.67/5

Read Reviews (20)
Micro customer segmenting

4.79/5

Read Reviews (11)
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.28/5

Read Reviews (328)
Dashboard

4.45/5

Read Reviews (85)
Personalization

4.21/5

Read Reviews (48)
Alerts: popups & Notifications

3.67/5

Read Reviews (20)
Micro customer segmenting

4.79/5

Read Reviews (11)

IT and Other Capabilities

for InMoment

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.49/5

Read Reviews (187)
Data Export

3.98/5

Read Reviews (111)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.49/5

Read Reviews (187)
Data Export

3.98/5

Read Reviews (111)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.85/5

Read Reviews (20)
24/7 Support

4.71/5

Read Reviews (253)
Phone Support

4.71/5

Read Reviews (12)
Chat Support

4.64/5

Read Reviews (21)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.85/5

Read Reviews (20)
24/7 Support

4.71/5

Read Reviews (253)
Phone Support

4.71/5

Read Reviews (12)
Chat Support

4.64/5

Read Reviews (21)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.30/5

Read Reviews (15)
Analytics

4.74/5

Read Reviews (238)
Custom Reports

4.31/5

Read Reviews (297)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.30/5

Read Reviews (15)
Analytics

4.74/5

Read Reviews (238)
Custom Reports

4.31/5

Read Reviews (297)

Software Failure Risk Guidance

?

for InMoment

Overall Risk Meter

Low Medium High

Top Failure Risks for InMoment

Vendor Profile Details

Company Name

Inmoment

Company Website

https://inmoment.com/

Year Founded

2002

HQ Location

Salt Lake City, Utah, U.S.A. 10355 S. Jordan Gateway #600 South Jordan, Utah 84095

Employees

251-500

Social

Financials

M&A