InMoment Overview

InMoment is a customer experience intelligence and management software specialized in experience intelligence (XI) that helps to drive positive results for the brand with customer feedback. It helps to establish thought leadership and enhance customer relationships.

InMoment XI Platform brings together intelligence from customers, employees, and the market to drive real, actionable, business value from the three clouds which are customer experience cloud, employee experience cloud, and market experience cloud. These deliver insights about business from the customer experience.

Some of the features of InMoment include multimedia feedback, survey experiences, integrations, dashboards and reporting, incorporating the voice of employees, and more.

(Inmoment acquires Wootric)

Cuspera Reviews

58 buyers and buying teams have used Cuspera to assess how well InMoment solved their Customer Feedback Management needs. Cuspera uses 2755 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using InMoment.

Other priorities:

  • Scale Best Practices
  • Improve Brand Engagement
  • Establish Thought Leadership
  • Enter New Markets Internationally Or Locally
  • Increase Sales & Revenue
  • Increase Customer Life Time Value
  • Improve Product Experience
  • Improve Efficiency
  • Improve Employee Experience
  • Improve Stakeholder Relations
  • Improve Consistency
  • Improve Digital And Social Presence
  • Improve ROI
See all business priorities See less business priorities

Use Cases

Peers recommend Collecting Feedback , Engaging Conversational Surveys , Helpdesk Management , as the business use cases that they have been most satisfied while using InMoment.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Collecting Feedback

4.75/5

Read Reviews (464)

"...It scheduled customer survey tool to review calls with contact center agents...." Case Study Element Fleet Management
measuring net promoter score

4.72/5

Read Reviews (285)

Measuring CSAT

4.80/5

Read Reviews (48)

Engaging Conversational Surveys

4.79/5

Read Reviews (77)

"...The business has expanded the closed-loop team, and has seen CX engagement across the business...." Testimonial by Abby Singh, VOC Lead, TTI Inc
engaging and following up

4.78/5

Read Reviews (67)

Helpdesk Management with Phone Calls

4.29/5

Read Reviews (24)

"...When needed, customer support was helpful and quite fast to answer. . ...." Peer review by Verified Reviewer, Research
PEER EXPERIENCES
Collecting Feedback

4.75/5

Read Reviews (464)

"...It scheduled customer survey tool to review calls with contact center agents...." Case Study Element Fleet Management
measuring net promoter score

4.75/5

Read Reviews (285)

Measuring CSAT

4.75/5

Read Reviews (48)

Engaging Conversational Surveys

4.79/5

Read Reviews (77)

"...The business has expanded the closed-loop team, and has seen CX engagement across the business...." Testimonial by Abby Singh, VOC Lead, TTI Inc
engaging and following up

4.79/5

Read Reviews (67)

Helpdesk Management with Phone Calls

4.29/5

Read Reviews (24)

"...When needed, customer support was helpful and quite fast to answer. . ...." Peer review by Verified Reviewer, Research

42+ more Business Use Cases

Our AI advisor, Wyz, harnessed 2755 insights from peers and experts to help you assess how these InMoment use cases fit your Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Dan Portus

Insight to Action Programme Manager

Tesco

InMoment are our primary global partner for customer satisfaction measurement and insight. Their best-in-class technology is a critical component of our Customer Experience programme for store managers and their teams, and a vital tool for our central insight teams. Our success with InMoment comes ...from the strength of our relationship. They are part of our team.

Testimonial By Dan Portus

Michelle Cullinan

Digital Marketing Strategist

Juniper Networks

Before [InMoment], we were often overloaded with survey data that ultimately told us little about what our customers were experiencing on our website. Today, we're armed with insightful, qualitative data backed by meaningful performance metrics to help us prioritize maintenance and improvements. Testimonial By Michelle Cullinan

Chuck Browne

Director of Customer Experience

Vivint Solar

InMoment helps us understand the core of every customer experience, giving us real customer stories and, therefore, the ability to create the best experiences for our customers. Testimonial By Chuck Browne
CUSTOMERS TESTIMONIALS

Dan Portus

Insight to Action Programme Manager

Tesco

InMoment are our primary global partner for customer satisfaction measurement and insight. Their best-in-class technology is a critical component of our Customer Experience programme for store managers and their teams, and a vital tool for our central insight teams. Our success with InMoment comes ...from the strength of our relationship. They are part of our team.

Testimonial By Dan Portus

Michelle Cullinan

Digital Marketing Strategist

Juniper Networks

Before [InMoment], we were often overloaded with survey data that ultimately told us little about what our customers were experiencing on our website. Today, we're armed with insightful, qualitative data backed by meaningful performance metrics to help us prioritize maintenance and improvements. Testimonial By Michelle Cullinan

Chuck Browne

Director of Customer Experience

Vivint Solar

InMoment helps us understand the core of every customer experience, giving us real customer stories and, therefore, the ability to create the best experiences for our customers. Testimonial By Chuck Browne

Case Studies

COMPANY CASE STUDIES
Case Study Aegon

Mit NPS-Messungen in Echtzeit etabliert Aegon operative Prozesse zum Schließen des Kundenfeedback-Kreises über diverse Touchpoints hinweg

Read More
Case Study Chevron Federal Credit Union

How Chevron Federal Credit Union Reinvigorated an 80-year Commitment to Member Service

Read More
Case Study Dräger

An Innovative Platform Leads to an Improved Customer Experience

Read More

Popular Business Setting

for InMoment

Top Industries

  • Computer Software
  • Information Technology and Services
  • Internet

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used InMoment to Improve customer satisfaction and Acquire customers

Peer and Expert Opinion on Features

for InMoment

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.28/5

Read Reviews (328)
Dashboard

4.45/5

Read Reviews (85)
Personalization

4.21/5

Read Reviews (48)
Alerts: popups & Notifications

3.67/5

Read Reviews (20)
Micro customer segmenting

4.79/5

Read Reviews (11)
FEATURES RATINGS AND REVIEWS
Embedded survey forms

4.28/5

Read Reviews (328)
Dashboard

4.45/5

Read Reviews (85)
Personalization

4.21/5

Read Reviews (48)
Alerts: popups & Notifications

3.67/5

Read Reviews (20)
Micro customer segmenting

4.79/5

Read Reviews (11)

IT and Other Capabilities

for InMoment

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.49/5

Read Reviews (187)
Data Export

3.98/5

Read Reviews (111)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.49/5

Read Reviews (187)
Data Export

3.98/5

Read Reviews (111)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.85/5

Read Reviews (20)
24/7 Support

4.71/5

Read Reviews (253)
Phone Support

4.71/5

Read Reviews (12)
Chat Support

4.64/5

Read Reviews (21)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.85/5

Read Reviews (20)
24/7 Support

4.71/5

Read Reviews (253)
Phone Support

4.71/5

Read Reviews (12)
Chat Support

4.64/5

Read Reviews (21)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.30/5

Read Reviews (15)
Analytics

4.74/5

Read Reviews (238)
Custom Reports

4.31/5

Read Reviews (297)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.30/5

Read Reviews (15)
Analytics

4.74/5

Read Reviews (238)
Custom Reports

4.31/5

Read Reviews (297)

Software Failure Risk Guidance

?

for InMoment

Overall Risk Meter

Low Medium High

Top Failure Risks for InMoment

Vendor Profile Details

Company Name

Inmoment

Company Website

https://inmoment.com/

Year Founded

2002

HQ Location

Salt Lake City, Utah, U.S.A. 10355 S. Jordan Gateway #600 South Jordan, Utah 84095

Employees

251-500

Social

Financials

M&A