InMoment Overview

InMoment's integrated CX solution leverages award-winning AI to transform customer feedback into actionable insights, driving impactful ROI. By capturing and connecting diverse customer experience signals, businesses can identify the richest insights and unlock the smartest actions. This approach not only enhances understanding of customer needs but also accelerates ROI, reportedly achieving results in half the time compared to traditional methods. As a leader in the Gartner Magic Quadrant, InMoment empowers organizations to refine their customer experience strategies, ensuring they remain competitive in a rapidly evolving market.

Use Cases

Customers recommend Collecting Feedback, Engaging Conversational Surveys, Helpdesk Management, as the business use cases that they have been most satisfied with while using InMoment.

Other use cases:

  • Social Media Management
  • Contact List Management
  • Competitive Intelligence
  • Customer Experience Management
  • Loyalty Management
  • Lifetime Value Management
  • Training & Onboarding
See all use cases See less use cases

Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using InMoment.

Other priorities:

  • Scale Best Practices
  • Improve Brand Engagement
  • Establish Thought Leadership
  • Enter New Markets Internationally Or Locally
  • Increase Sales & Revenue
  • Increase Customer Life Time Value
  • Improve Product Experience
  • Improve Efficiency
  • Improve Employee Experience
  • Improve Stakeholder Relations
  • Improve Consistency
  • Improve Digital And Social Presence
  • Improve ROI
See all business priorities See less business priorities

InMoment Use-Cases and Business Priorities: Customer Satisfaction Data

InMoment works with different mediums / channels such as Phone Calls. and Social Media.

InMoment's features include Embedded Survey Forms, Dashboard, Personalization, etc. and InMoment support capabilities include Email Support, 24/7 Support, Phone Support, etc. also InMoment analytics capabilities include Analytics, and Custom Reports.

Reviews

"The voice of the customer is changing how we listen, not only to our agents and policyholders, but also to our associates. In the future, it will dictate the investments we make in our people, the services we offer, and our long-term focus." - Chris Neeson

InMoment, Zenloop, Listen360 Customer Engagement Platform, Simplesat, Delighted platform, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

InMoment offers integrated CX solutions using award-winning AI. Impactful ROI is achieved beyond traditional CX management.

Popular Business Setting

for InMoment

Top Industries

  • Computer Software
  • Information Technology and Services
  • Internet

Popular in

  • Small Business
  • Mid Market
  • Enterprise

InMoment is popular in Computer Software, Information Technology And Services, and Internet and is widely used by Small Business, Mid Market, and Enterprise.

InMoment Customer wins, Customer success stories, Case studies

What makes InMoment ideal for Collecting Feedback?

What benefits does InMoment offer for Engaging Conversational Surveys?

How does InMoment address your Helpdesk Management Challenges?

How can InMoment enhance your Social Media Management process?

What Are the key features of InMoment for Contact List Management?

58 buyers and buying teams have used Cuspera to assess how well InMoment solved their Customer Feedback Management needs. Cuspera uses 2755 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

CUSTOMERS TESTIMONIALS
InMoment testimonial

Chris Neeson

Customer Experience

Ohio Mutual
The voice of the customer is changing how we listen, not only to our agents and policyholders, but also to our associates. In the future, it will dictate the investments we make in our people, the services we offer, and our long-term focus. Testimonial By Chris Neeson
InMoment testimonial

Irene Hogan

Senior Vice President and Director of Customer Experience

Associated Bank
Real-time feedback has allowed branch and contact center managers to review survey results as they come in, enabling timely coaching of frontline colleagues. This has helped the branch channel score well in national benchmarking studies and has aided the bank in achieving recognition for customer s...ervice excellence.

Testimonial By Irene Hogan
InMoment testimonial

Abby Singh

VOC Lead

TTI Inc
TTI has seen several early CX wins surface in the last six months alone. The business has expanded the closed-loop team, and has seen CX engagement across the business. Testimonial By Abby Singh
CUSTOMERS TESTIMONIALS
InMoment testimonial

Chris Neeson

Customer Experience

Ohio Mutual
The voice of the customer is changing how we listen, not only to our agents and policyholders, but also to our associates. In the future, it will dictate the investments we make in our people, the services we offer, and our long-term focus. Testimonial By Chris Neeson
InMoment testimonial

Irene Hogan

Senior Vice President and Director of Customer Experience

Associated Bank
Real-time feedback has allowed branch and contact center managers to review survey results as they come in, enabling timely coaching of frontline colleagues. This has helped the branch channel score well in national benchmarking studies and has aided the bank in achieving recognition for customer s...ervice excellence.

Testimonial By Irene Hogan
InMoment testimonial

Abby Singh

VOC Lead

TTI Inc
TTI has seen several early CX wins surface in the last six months alone. The business has expanded the closed-loop team, and has seen CX engagement across the business. Testimonial By Abby Singh
 

Australian Unity opts for InMoment to transform customer experience

Australian Unity has formed a strategic partnership with InMoment to enhance its customer experience initiatives. This collaboration shifts from a traditional survey-heavy approach to a fully integra...ted CX strategy, leveraging InMoment's AI-powered platform to analyze customer feedback from various channels. The partnership aims to drive informed business decisions and improve member satisfaction and engagement.

Read on →
 

Cricket Australia expands InMoment partnership to enhance fan ...

Cricket Australia has extended its partnership with InMoment to enhance fan engagement using real-time customer intelligence. The collaboration, which began as a pilot, aims to improve fan sentiment ...analysis during cricket matches. InMoment's technology has led to increased Net Promoter Scores and fan satisfaction, with notable improvements in venue atmosphere and food sales. This partnership highlights the impact of InMoment's customer experience solutions, now bolstered by its acquisition by Press Ganey Forsta.

Read on →

A Fortune 500 heavy machinery company in North America - Manufacturing

InMoment helped a Fortune 500 heavy machinery company in North America improve customer experience at its dealerships. The company faced low NPS scores, with some locations 13 points below the nation...al average. InMoment's Strategic Insights team identified key drivers like salesperson knowledge and warranty explanation. The company launched employee training programs to address these areas. As a result, they saw a +12.7 point increase in Dealer NPS and identified $330,565 in extra revenue for each NPS point gained.

Read on →

McDonald’s Australia - Restaurants

InMoment helped McDonald’s Australia fix slow and inconsistent customer feedback resolution. They connected their CRM with InMoment to create a single view of each customer. This let them track and s...olve issues faster across all restaurants. Response times improved by 96%. Franchisees and support teams worked better together. Service recovery efforts led to higher customer spending.

Read on →

Foot Locker - Retail

Foot Locker used InMoment's Spotlight, an AI-powered NLP and text analytics tool, to improve customer experience. Before, Foot Locker struggled with scattered feedback data and manual categorization.... With Spotlight, they now collect and analyze all customer feedback in one place. The tool gives them a single source of truth and a universal taxonomy. This helps Foot Locker track key topics and improve customer service faster.

Read on →

Global rental car brand - Transportation/Trucking/Railroad - Very Large

InMoment used its Strategic Insights Team and advanced NLP analytics to help a global rental car brand uncover $34M in potential revenue recovery tied to pickup speed. The team analyzed customer feed...back, social media, and competitor data to find that speed of service was the main driver of satisfaction. One in four detractors cited wait time as their main issue. The study showed that improving pickup speed could reduce churn and increase customer retention. InMoment's Reputation Management and Market Pulse tools revealed new opportunities for growth.

Read on →

Your Experience Framework in 5 Simple Steps - InMoment

Video Thumbnail

Frequently Asked Questions(FAQ)

for InMoment

What is InMoment?

InMoment is a customer experience intelligence and management software specialized in experience intelligence (XI) that helps to drive positive results for the brand with customer feedback. It helps to establish thought leadership and enhance customer relationships.

InMoment XI Platform brings together intelligence from customers, employees, and the market to drive real, actionable, business value from the three clouds which are customer experience cloud, employee experience cloud, and market experience cloud. These deliver insights about business from the customer experience.

Some of the features of InMoment include multimedia feedback, survey experiences, integrations, dashboards and reporting, incorporating the voice of employees, and more.

(Inmoment acquires Wootric)

What is InMoment used for?

InMoment is a Customer Feedback Management Software mainly used by its customers to Improve Customer Satisfaction and Acquire Customers by Collecting Feedback, Engaging Conversational Surveys and Helpdesk Management .

What are the top features of InMoment?

Embedded survey forms, Dashboard and Personalization are some of the top features of InMoment.

Who uses InMoment?

InMoment is used by Computer Software, Information Technology And Services and Internet among other industries.

What are InMoment alternatives?

Zenloop, Listen360 Customer Engagement Platform, Simplesat and Delighted Platform are popular alternatives for InMoment.

Where is InMoment located?

InMoment is headquartered at Salt Lake City, Utah, U.S.A. 10355 S. Jordan Gateway #600 South Jordan, Utah 84095.
lightning

Peers used InMoment for Collecting feedback and Engaging conversational surveys

InMoment Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.30/5 ★

Read Reviews (15)
Analytics

4.74/5 ★

Read Reviews (238)
Custom Reports

4.31/5 ★

Read Reviews (297)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.30/5 ★

Read Reviews (15)
Analytics

4.74/5 ★

Read Reviews (238)
Custom Reports

4.31/5 ★

Read Reviews (297)

Software Failure Risk Guidance

?

for InMoment

Overall Risk Meter

Low Medium High

Top Failure Risks for InMoment

InMoment, Inc News

M&A

Press Ganey Forsta acquires InMoment to drive AI innovation in customer ...

Press Ganey Forsta has acquired InMoment to enhance AI innovation in customer experience and expand expertise across industries such as retail and hospitality. The merger will strengthen omni-channel listening capabilities and create a combined entity recognized as a leader in the Gartner Magic Quadrant for Voice of the Customer Platforms.

Read more →
Product

InMoment Releases 2025 Reputation Industry Benchmark Report: Automotive Leads, Hospitality Struggles, and Visual Content Emerges as Key Growth Driver InMoment

InMoment released its 2025 Reputation Industry Benchmark Report, analyzing 31 million reviews across 226,500+ locations. The report highlights the importance of managing online reputation, with top brands maintaining high ratings and leveraging visual content for visibility. InMoment's reputation management clients see significant improvements in online visibility and customer engagement, demonstrating the ROI of proactive reputation strategies.

Read more →
Product

Inmoment launches AI Auto Responding in APAC to transform reputation ...

InMoment has launched AI Auto Responding in the APAC region, enhancing its Reputation Management platform. This feature uses generative AI to create personalized responses to customer reviews, reducing workload and maintaining brand consistency. It offers customizable response rules, multilingual capabilities, and in-app response flexibility, setting it apart from competitors by fully automating responses while adhering to brand guidelines.

Read more →
Product

Call Center Coaching: Empowering Agents with Data and Feedback

InMoment's AI-powered conversational intelligence tool enhances call center coaching by analyzing 100% of customer interactions. This data-driven approach helps identify coaching opportunities, improve agent performance, and boost customer satisfaction. The tool supports personalized feedback, tracks performance trends, and aligns agent development with customer needs, aiming for higher CSAT and better FCR.

Read more →

InMoment, Inc Profile

Company Name

InMoment, Inc

Company Website

//inmoment.com

Year Founded

2002

HQ Location

Salt Lake City, Utah, U.S.A. 10355 S. Jordan Gateway #600 South Jordan, Utah 84095

Employees

251-500

Social

Facebook Linkedin Twitter

Financials

PRIVATE