Overview: InMoment and SmileBack as Customer Feedback Management Category solutions.
InMoment and SmileBack offer customer feedback management solutions. InMoment excels in feedback collection and engaging surveys, focusing on improving customer satisfaction and acquiring customers. It stands out in analytics and integration, supporting large and mid-sized enterprises, particularly in software and IT. SmileBack offers strong feedback collection with an emphasis on improving user satisfaction and digital presence. It is user-friendly with robust data import features, catering to large enterprises in IT and security. Both provide 24/7 support, with InMoment offering comprehensive support options.
InMoment: InMoment offers integrated CX solutions using award-winning AI. Impactful ROI is achieved beyond traditional CX management.
SmileBack: SmileBack® is the leading customer satisfaction platform for MSPs, enabling IT professionals to collect, report, and act on CSAT and NPS feedback. Customer insights are efficiently managed.
InMoment and SmileBack: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
InMoment supports collecting feedback with emphasis on measuring net promoter score and engaging conversational surveys, making it ideal for enhancing customer engagement. read more →
SmileBack aids in collecting feedback and measuring CSAT, focusing on rating and review management and conversational surveys to elevate customer interactions. read more →
Business Goals
InMoment helps improve customer satisfaction while facilitating customer acquisition, which aligns well with businesses looking to enter new markets. read more →
SmileBack is geared towards improving customer satisfaction and enhancing digital presence, meeting needs of businesses aiming for efficiency gains. read more →
Core Features
InMoment shines with analytics, easy data import, and integration capabilities, enabling detailed reports and security features crucial for large enterprises. read more →
SmileBack excels with robust custom reporting, data export, and seamless integration, suiting enterprises focusing on reporting efficiency. read more →
Vendor Support Preferences
InMoment offers comprehensive support including 24/7 assistance, email, phone, and chat support catering to enterprise requirements. read more →
SmileBack provides 24/7 support with options for email, phone, and chat, focusing on responsive service for IT sectors. read more →
User Segments and Industries
InMoment predominantly serves large enterprises in computer software and IT sectors, indicating its capability to handle complex requirements. read more →
SmileBack is preferred by large enterprises, especially in IT, and network security industries, highlighting its focus on security and IT services. read more →
Operational Alignment
InMoment integrates into large enterprises' operations, supporting promotional and social media channels for improving customer satisfaction. read more →
SmileBack fits well within IT operations, leveraging user-generated content and web-focused channels to boost digital engagement. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
InMoment in Action: Unique Use Cases
What makes InMoment ideal for Collecting Feedback?
How efficiently Does InMoment manage your Engaging Conversational Surveys?
How can InMoment optimize your Helpdesk Management Workflow?
How does InMoment facilitate Contact List Management?
SmileBack in Action: Unique Use Cases
What solutions does SmileBack provide for Rating And Review Management?
Alternatives
News
Latest InMoment News
InMoment Named to Constellation ShortList for Conversational Intelligence for Customer Service
InMoment has been named to the Constellation ShortList for Conversational Intelligence for Customer Service.
Why is InMoment the best choice for Social Media Management?