UserTesting Overview
Here’s the scoop on UserTesting! We've gathered over 2462 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
UserTesting, Alchemer Enterprise Feedback Management Platform, Sogolytics, SurveySparrow Enterprise, Qualtrics CoreXM, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if UserTesting is right for your needs? Our Cuspera AI engine can evaluate how UserTesting fits your specific business needs, industry, and context. Get your personalized assessment report today.
UserTesting supports business activities such as:
- Engaging Conversational Surveys
- Collecting Feedback
- Digital Marketing
- Product Marketing
- Automated Workflows
UserTesting can help you with many business goals, such as Acquire Customers, Improve Brand Engagement, Improve Customer Satisfaction, Improve Digital And Social Presence, Scale Best Practices, etc. It can help manage these activities if you use Website for these needs. As a solution, UserTesting's capabilities include Recording, Personalization, Embedded Survey Forms, etc.
UserTesting Internet Vertical is its biggest customer base.
Reviews
"UserTesting breaks the barriers to understanding how and why people use our product. Now everyone can test and know for themselves. " - Natalia Suarez
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well UserTesting solved their Customer Feedback Management needs. Cuspera uses 2462 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Business Priorities
Acquire Customers and Improve Brand Engagement are the most popular business priorities peers achieved using UserTesting.
Use Cases
Peers recommend Engaging Conversational Surveys , Collecting Feedback , Digital Marketing , as the business use cases that they have been most satisfied while using UserTesting.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engaging Conversational Surveys with Website |
4.89/5 ★ |
"...UserTesting helps me and our entire team feel closer to how real users interact with our product...." Peer review by Barrie Levinson, Head of Program Management, Flipboard |
| engaging and following up |
4.86/5 ★ |
"...THE RESULT Developed a deep understanding of personas, eliminated usability problems, and improved site features with the help of UserTesting Niche redesigns and improves website with continuous user testing School and neighborhood review website undergoes a user-centered redesign to engage users more effectively. ..." Case Study Niche |
| engaging with scheduling & cadence |
3.79/5 ★ |
"...It fits well into an iterative design cadence...." Peer review by Jamie V |
| Collecting Feedback with Website |
4.84/5 ★ |
"...Fast customer feedback lets you make high-confidence decisions at the speed of agile. ..." Product Concept and Prototype Testing Software |
| Measuring CSAT |
4.29/5 ★ |
"...You can use the platform to understand intent and behavior, improve user experience, and increase user satisfaction and loyalty...." The Best Customer Development Tools for 2019 |
| measuring net promoter score |
2.39/5 ★ |
"...Easily track time on task and Net Promoter Score (NPS). ..." UX Research Tool (Usability/Wireframe Testing) |
| Digital Marketing |
4.87/5 ★ |
"...With UserTesting, product teams, marketers, digital and customer experience executives confidently and quickly create the right experiences for all target audiences, increasing brand loyalty and revenue...." Case Study Canva |
| PEER EXPERIENCES | |
|---|---|
| Engaging Conversational Surveys with Website |
4.89/5 ★ |
"...UserTesting helps me and our entire team feel closer to how real users interact with our product...." Peer review by Barrie Levinson, Head of Program Management, Flipboard |
|
| engaging and following up |
4.89/5 ★ |
| engaging with scheduling & cadence |
4.89/5 ★ |
| Collecting Feedback with Website |
4.84/5 ★ |
"...Fast customer feedback lets you make high-confidence decisions at the speed of agile. ..." Product Concept and Prototype Testing Software |
|
| Measuring CSAT |
4.84/5 ★ |
| measuring net promoter score |
4.84/5 ★ |
| Digital Marketing |
4.87/5 ★ |
"...With UserTesting, product teams, marketers, digital and customer experience executives confidently and quickly create the right experiences for all target audiences, increasing brand loyalty and revenue...." Case Study Canva |
|
40+ more Business Use Cases
Our AI advisor, Wyz, harnessed 2462 insights from peers and experts to help you assess how these UserTesting use cases fit your Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
UserTesting breaks the barriers to understanding how and why people use our product. Now everyone can test and know for themselves. Testimonial By Natalia Suarez |
|
UserTesting has given us invaluable, instant insights into our customers. Testimonial By Justin Berkovi |
|
UserTesting gives us the fastest insights to fix problems and design experiences that make our customers happy to keep coming back. Testimonial By Tammy Snow |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Natalia Suarez Product Designer Freeletics |
UserTesting breaks the barriers to understanding how and why people use our product. Now everyone can test and know for themselves. Testimonial By Natalia Suarez |
|
Justin Berkovi Chief Product Officer Your.MD |
UserTesting has given us invaluable, instant insights into our customers. Testimonial By Justin Berkovi |
|
Tammy Snow Head of User Research Expedia Group |
UserTesting gives us the fastest insights to fix problems and design experiences that make our customers happy to keep coming back. Testimonial By Tammy Snow |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study AutotraderRead More |
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Case Study AutomatticRead More |
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Case Study CoverMyMedsRead More |
Video
How to transform your UX design process with continuous customer feedback with REI's Monique Lalonde
Frequently Asked Questions(FAQ)
for UserTesting
What is UserTesting?
What is UserTesting used for?
What are the top features of UserTesting?
Who uses UserTesting?
What are UserTesting alternatives?
Where is UserTesting located?
Popular Business Setting
for UserTesting
Top Industries
- Internet
- Retail
- Financial Services
Popular in
- Large Enterprise
- Enterprise
- Mid Market
Peers used UserTesting to Acquire customers and Improve brand engagement
UserTesting Alternatives
Peer and Expert Opinion on Features
for UserTesting
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (96) |
| Personalization | Read Reviews (59) |
| Embedded survey forms | Read Reviews (55) |
| Survey themes library | Read Reviews (29) |
| SEO | Read Reviews (14) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (96) |
| Personalization | Read Reviews (59) |
| Embedded survey forms | Read Reviews (55) |
| Survey themes library | Read Reviews (29) |
| SEO | Read Reviews (14) |
IT and Other Capabilities
for UserTesting
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (205) |
| Data Export | Read Reviews (145) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (205) |
| Data Export | Read Reviews (145) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (19) |
| 24/7 Support | Read Reviews (186) |
| Phone Support | Read Reviews (9) |
| Email Support | Read Reviews (8) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (19) |
| 24/7 Support | Read Reviews (186) |
| Phone Support | Read Reviews (9) |
| Email Support | Read Reviews (8) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (6) |
| Analytics | Read Reviews (400) |
| Custom Reports | Read Reviews (523) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (6) |
| Analytics | Read Reviews (400) |
| Custom Reports | Read Reviews (523) |
Software Failure Risk Guidance
?for UserTesting
Overall Risk Meter
Top Failure Risks for UserTesting
Vendor Profile Details
Company Name
UserTesting
Company Website
https://www.usertesting.com/HQ Location
144 Townsend St. San Francisco, CA 94107 USA
Employees
251-500
Social
Financials
PRIVATE
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