UserTesting Overview
UserTesting provides a platform for gathering customer feedback to enhance UI, UX, design, and CX. Businesses can improve digital experiences and drive innovation using these insights.
Use Cases
Customers recommend Engaging Conversational Surveys, Collecting Feedback, Digital Marketing, as the business use cases that they have been most satisfied with while using UserTesting.
Business Priorities
Acquire Customers and Improve Brand Engagement are the most popular business priorities that customers and associates have achieved using UserTesting.
UserTesting Use-Cases and Business Priorities: Customer Satisfaction Data
UserTesting works with different mediums / channels such as Website.
UserTesting's features include Recording, Personalization, Embedded Survey Forms, etc. and UserTesting support capabilities include Chat Support, 24/7 Support, Phone Support, etc. also UserTesting analytics capabilities include Analytics, and Custom Reports.
Reviews
"UserTesting breaks the barriers to understanding how and why people use our product. Now everyone can test and know for themselves." - Natalia Suarez
Peer review evidence (same sources as the product rating summary)
"...The Expedia Group research team was a small but growing group focused on promoting customer-centric thinking and creating an engaging customer experience...." Expedia Group + UserTesting
"...THE SOLUTION Relied on UserTesting for customer feedback to optimize page layouts throughout site ..." Case Study Regional pediatric healthcare system
"...With UserTesting, product teams, marketers, digital and customer experience executives confidently and quickly create the right experiences for all target audiences, increasing brand loyalty and revenue...." Case Study Code for America
UserTesting, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for UserTesting
Top Industries
- Internet
- Retail
- Financial Services
Popular in
- Large Enterprise
- Enterprise
- Mid Market
UserTesting is popular in Internet, Retail, and Financial Services and is widely used by Large Enterprise, Enterprise, and Mid Market.
UserTesting Customer wins, Customer success stories, Case studies
What solutions does UserTesting provide for Engaging Conversational Surveys?
Why is UserTesting the best choice for Collecting Feedback?
What makes UserTesting ideal for Digital Marketing?
How can UserTesting optimize your Product Marketing Workflow?
How efficiently Does UserTesting manage your Automated Workflows?
11 buyers and buying teams have used Cuspera to assess how well UserTesting solved their Customer Feedback Management needs. Cuspera uses 2462 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
UserTesting breaks the barriers to understanding how and why people use our product. Now everyone can test and know for themselves. Testimonial By Natalia Suarez |
|
UserTesting gives us the fastest insights to fix problems and design experiences that make our customers happy to keep coming back. Testimonial By Tammy Snow |
|
We weren't moving our number, so we started asking why. We realized we didn't understand where our customers' pain points were until UserTesting gave us a way to observe them struggling first hand. As a result, our empathy skyrocketed and we knew exactly where to focus. Testimonial By Dave Fowler |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Natalia Suarez Product Designer Freeletics |
UserTesting breaks the barriers to understanding how and why people use our product. Now everyone can test and know for themselves. Testimonial By Natalia Suarez |
|
Tammy Snow Head of User Research Expedia Group |
UserTesting gives us the fastest insights to fix problems and design experiences that make our customers happy to keep coming back. Testimonial By Tammy Snow |
|
Dave Fowler Founder & CEO CHARTIO |
We weren't moving our number, so we started asking why. We realized we didn't understand where our customers' pain points were until UserTesting gave us a way to observe them struggling first hand. As a result, our empathy skyrocketed and we knew exactly where to focus. Testimonial By Dave Fowler |
Yellow Slice - UX/UI Design Consultancy - Medium
Yellow Slice Partners with UserTesting to Bring World-Class Human ...
How to transform your UX design process with continuous customer feedback with REI's Monique Lalonde
Frequently Asked Questions (FAQ)
What buyers ask before choosing UserTesting
What is UserTesting?
UserTesting is a Human Insight Platform for usability testing and research tools to get on-demand feedback, empathize with the customers and build amazing experiences. It helps to acquire customers, improve digital and social presence and enhance thought leadership.
It provides rapid feedback with access to the largest and most diverse first-party panel and empowers all teams to empathize with the customer to get rapid customer feedback. It is supported by the ability to create custom tests from scratch and builds better products with a solution tailored to the needs of product managers.
Some of its key features include targeting the audience to get rapid feedback on any experience, deeply empathizing with the users through self-guided video recording or live interviews, uncover insights about almost any experience and customer interaction, build a shared understanding of your customer experience and more.
What is UserTesting used for?
What are the top features of UserTesting?
Who uses UserTesting?
What are UserTesting alternatives?
Where is UserTesting located?
Peers used UserTesting for Engaging conversational surveys and Collecting feedback
UserTesting Competitors
UserTesting Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (6) |
| Analytics | Read Reviews (400) |
| Custom Reports | Read Reviews (523) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (6) |
| Analytics | Read Reviews (400) |
| Custom Reports | Read Reviews (523) |
Software Failure Risk Guidance
?for UserTesting
Overall Risk Meter
Top Failure Risks for UserTesting
UserTesting, Inc. News
UserTesting Introduces Advanced Targeting, Bringing User Interviews ...
UserTesting has launched Advanced Targeting, integrating User Interviews' participant network into its platform. This new capability allows research teams to access verified B2B and niche audiences seamlessly, enhancing recruitment efficiency and study execution. The integration simplifies workflows by combining participant recruitment, study design, and analysis in one platform, supporting various test types and offering flexible incentives.
Yellow Slice Partners with UserTesting to Bring World-Class Human Insight to India's Booming Digital Market
UserTesting and Yellow Slice have partnered to enhance user feedback services in India. This collaboration combines Yellow Slice's UX expertise with UserTesting's customer insights platform, enabling businesses to improve their products based on real user feedback.
Executive Change: UserTesting Appoints Ryan Roland as Chief Financial ...
UserTesting appoints Ryan Roland as Chief Financial Officer, enhancing its leadership team to drive financial strategy and growth.
UserTesting Brings Real Customer Feedback into Figma with AI-Powered ...
UserTesting has launched the UserTesting for Figma plugin, now generally available, which integrates AI-powered test creation and real human feedback into Figma's design workflow. This allows design teams to validate ideas early, reducing rework and enhancing decision-making. Early adopters like AJ Bell and CarMax have successfully used the plugin to improve user experience and streamline design processes.
UserTesting, Inc. Profile
Company Name
Company Website
https://www.usertesting.com/HQ Location
144 Townsend St. San Francisco, CA 94107 USA
Employees
251-500
Social
Financials
PRIVATE
