UserTesting Overview
UserTesting provides a platform for gathering customer feedback to enhance UI, UX, design, and CX. Businesses can improve digital experiences and drive innovation using these insights.
Use Cases
Customers recommend Engaging Conversational Surveys, Collecting Feedback, Digital Marketing, as the business use cases that they have been most satisfied with while using UserTesting.
Business Priorities
Acquire Customers and Improve Brand Engagement are the most popular business priorities that customers and associates have achieved using UserTesting.
UserTesting Use-Cases and Business Priorities: Customer Satisfaction Data
UserTesting works with different mediums / channels such as Website.
UserTesting's features include Recording, Personalization, Embedded Survey Forms, etc. and UserTesting support capabilities include Chat Support, 24/7 Support, Phone Support, etc. also UserTesting analytics capabilities include Analytics, and Custom Reports.
Reviews
"UserTesting empowers our team to adapt faster than ever. With real human insight at our fingertips, we're now turning traditionally frustrating experiences into delightful ones. Testing these experiences today ensures our success tomorrow." - Morgan Davis
UserTesting, SmileBack, SurveyMethods, Medallia Agent Connect, Zenloop, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for UserTesting
Top Industries
- Internet
- Retail
- Financial Services
Popular in
- Large Enterprise
- Enterprise
- Mid Market
UserTesting is popular in Internet, Retail, and Financial Services and is widely used by Large Enterprise, Enterprise, and Mid Market.
Comprehensive Insights on UserTesting Use Cases
Why is UserTesting the best choice for Engaging Conversational Surveys?
What benefits does UserTesting offer for Collecting Feedback?
How can UserTesting optimize your Digital Marketing Workflow?
What makes UserTesting ideal for Product Marketing?
How can UserTesting optimize your Automated Workflows Workflow?
11 buyers and buying teams have used Cuspera to assess how well UserTesting solved their Customer Feedback Management needs. Cuspera uses 2462 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
UserTesting empowers our team to adapt faster than ever. With real human insight at our fingertips, we're now turning traditionally frustrating experiences into delightful ones. Testing these experiences today ensures our success tomorrow. Testimonial By Morgan Davis |
|
UserTesting gives us the rich human insights that we need to explain why people think, feel, say, and do the things the way they do. And the amazing part is that our tests come back with results in minutes and hours, not weeks or months. Testimonial By Gregg Richardson |
|
What makes Marketing Insight different from other platforms is that you clearly understand the rationale behind customer feedback. You can see and hear genuine moments of joy and frustration and that type of feedback is invaluable. Testimonial By Samantha Tazzia |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Morgan Davis Manager, User Research DocuSign |
UserTesting empowers our team to adapt faster than ever. With real human insight at our fingertips, we're now turning traditionally frustrating experiences into delightful ones. Testing these experiences today ensures our success tomorrow. Testimonial By Morgan Davis |
|
Gregg Richardson Head of Product Strategy FamilySearch |
UserTesting gives us the rich human insights that we need to explain why people think, feel, say, and do the things the way they do. And the amazing part is that our tests come back with results in minutes and hours, not weeks or months. Testimonial By Gregg Richardson |
|
Samantha Tazzia Campaign Planner LIQUID AGENCY |
What makes Marketing Insight different from other platforms is that you clearly understand the rationale behind customer feedback. You can see and hear genuine moments of joy and frustration and that type of feedback is invaluable. Testimonial By Samantha Tazzia |
Case Studies
CASE STUDY BT Group (EE)
CASE STUDY Iberia Airlines
CASE STUDY Abercrombie & Fitch Co.
CASE STUDY Alberta Blue Cross
CASE STUDY Amazon Web Services (AWS)
CASE STUDY Sage
Video
How to transform your UX design process with continuous customer feedback with REI's Monique Lalonde
Frequently Asked Questions(FAQ)
for UserTesting
What is UserTesting?
UserTesting is a Human Insight Platform for usability testing and research tools to get on-demand feedback, empathize with the customers and build amazing experiences. It helps to acquire customers, improve digital and social presence and enhance thought leadership.
It provides rapid feedback with access to the largest and most diverse first-party panel and empowers all teams to empathize with the customer to get rapid customer feedback. It is supported by the ability to create custom tests from scratch and builds better products with a solution tailored to the needs of product managers.
Some of its key features include targeting the audience to get rapid feedback on any experience, deeply empathizing with the users through self-guided video recording or live interviews, uncover insights about almost any experience and customer interaction, build a shared understanding of your customer experience and more.
What is UserTesting used for?
What are the top features of UserTesting?
Who uses UserTesting?
What are UserTesting alternatives?
Where is UserTesting located?
Peers used UserTesting for Engaging conversational surveys and Collecting feedback
UserTesting Competitors
UserTesting Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (6) |
| Analytics | Read Reviews (400) |
| Custom Reports | Read Reviews (523) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (6) |
| Analytics | Read Reviews (400) |
| Custom Reports | Read Reviews (523) |
Software Failure Risk Guidance
?for UserTesting
Overall Risk Meter
Top Failure Risks for UserTesting
UserTesting, Inc. News
UserTesting Releases UserTesting Verified, a New AI-Driven Fraud Prevention Capability to Help Enterprises Act on Customer Insights with Greater Confidence
UserTesting has launched UserTesting Verified, an AI-driven fraud prevention system. This new capability enhances data integrity and reduces fraud by using machine learning and geolocation technology. It supports enterprises in making confident decisions by ensuring high-integrity participant data. The system's dual-layer approach improves VPN detection by 40% and maintains a low session no-show rate, boosting research efficiency.
UserTesting Partners with LinkedIn to Elevate Trust and Transparency in Panel Management
UserTesting has partnered with LinkedIn to integrate 'Verified on LinkedIn', enhancing trust and transparency in panel management by ensuring participant authenticity and combating fraud in experience research.
UserTesting Launches 'Insights for Impact' to Empower Non-Profits with Human Insights
UserTesting launched "Insights for Impact" to support non-profits with human insights, offering platform access, audience targeting, learning resources, and community collaboration to enhance their missions and align with UNSDGs.
UserTesting Names Nikki Morello as Chief Transformation Officer to Lead Culture and Operational Transformation - Business Wire
UserTesting has appointed Nikki Morello as Chief Transformation Officer to lead cultural and operational changes within the company.
UserTesting, Inc. Profile
Company Name
UserTesting, Inc.
Company Website
https://www.usertesting.com/HQ Location
144 Townsend St. San Francisco, CA 94107 USA
Employees
251-500
Social
Financials
PRIVATE
