RaveCapture (formerly TrustSpot): Product updates, Customer stories, and Insights | 2026 Cuspera

RaveCapture helps Second Skin Audio manage reviews and protect their online reputation. The team holds 1–3 star reviews for review before publishing, resolving issues directly and responding publicly... to build trust. They use feedback to improve operations and share all reviews internally. If a customer remains unhappy, they offer a $25–$250 gift card as a goodwill gesture. This approach turns negative reviews into customer loyalty and boosts marketplace trust.
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RaveCapture helped Air Plant Shop collect over 2,000 customer experiences and 4,000+ photos. The brand uses customer reviews and photos to guide buyers and show real product quality. Review widgets a...nd visual carousels display these experiences on product pages. This approach builds trust and helps shoppers understand plant care. Ongoing visual proof adds confidence for future buyers.
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Second Skin Audio uses RaveCapture to manage customer reviews and boost loyalty. They flag all 1–3 star reviews for team review and quick response. The sales manager personally contacts unhappy custo...mers, listens, and offers refunds or replacements. They follow up persistently and respond publicly to resolved reviews. If needed, they send gift cards to win back customers. This approach turns negative feedback into strong customer loyalty.
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Nameless Performance wanted to stand out in the automotive parts market. They needed to show real customer experiences to build trust. They used RaveCapture to collect customer photos and videos from... around the world. They also gathered detailed feedback about installation and product use. In the past year, they collected over 6,000 customer photos and videos and 820 customer experiences. This helped them generate over $2.5 million in sales from social proof.
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GUNNER Kennels wanted to show that their dog crates were the best. They needed to prove this to new customers. They used TrustSpot’s tools to collect customer photos and details about their dogs and ...vehicles. They built a gallery on their website to display these photos and answers. In the last year, they collected 6,000 customer photos and 1,295 customer experiences. They had a 21% response rate to their surveys.
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Air Plant Shop wanted to show the quality of their air plants and customer experiences. They faced strong competition and needed to stand out. They used RaveCapture to collect real customer photos an...d feedback. They also let shoppers buy directly from review widgets. In the past year, they collected over 2,000 customer experiences and more than 4,000 photos from customers.
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